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Wildlife Conservation Society

<div><div><div><div>29-Jul-2026</div>
</div><div><h1 class="jobSectionHeader"><b>Wild Encounters Office Associate</b></h1>
</div><div><div>Bronx Zoo
</div></div><div><div>Part-Time
</div></div><div><div>VISITOR SERVICES</div>
</div><div><p><b>Job Description</b></p>
<div><b>Job Description</b><br>
<b>Position: </b>Wild Encounters Office Associate<br>
<b>Reports to:</b> Manager, VIP Experiences<br>
<b>Position Managed:</b> N/A<br>
<b>Location:</b> Bronx Zoo<br>
<b>Department: </b>Visitor Services<br>
<b>Scope: </b>Bronx Zoo, New York Aquarium<br>
<b>Position Type:</b> Part Time<br>
<b>Pay Range: </b>$19/hr<br>
<br>
<b>Job Summary:</b><br>
We have an immediate opening for an Office Associate on the Wild Encounters team at the Bronx<br>
Zoo. This position plays a vital role in the success of our popular up-close animal programs and<br>
exclusive tours. The position&rsquo;s core responsibility is providing superior service to guests before,<br>
during, and after their VIP experience. This includes handling phone calls and email<br>
correspondence, booking reservations, processing tickets and payments, and supporting the<br>
operations of the Wild Encounters team.<br>
<b>Major Responsibilities:</b><ul><li>
Developing a thorough understanding of Wild Encounters programs, policies and guest experience, to provide appropriate visit information and assist VIP guests with planning their zoo visit or virtual experience.</li><li>
Performing professional customer service and reliable administrative tasks with accurate order processing, and clear communication with guests and staff.</li><li>
Working collaboratively within and across department teams including, but not limited to, Guest Relations, Groups Sales and Membership.</li><li>
Maintaining accurate knowledge of general park attractions and amenities. Answer questions and provide information to help create highly satisfying visitor experiences, in accordance with WCS standards of guest service.</li><li>
Up-sell other unique experiences, programming, and/or annual Membership options, to help cultivate long-lasting relationships with clients and WCS.</li><li>
Assist with VIP programming needs including but not limited to guest check-in, escorting guests, and driving VIP vehicles.</li><li>
Aid in preparations for the day, including but not limited to: performing roster checks, creating roster reports, monitoring new ticket sales and supporting Host operations.</li></ul><br>
EOE/ AA/M/F/Vets/Disabled<br>
<br>
#LI-DNI</div>
</div><div><p><b>Qualification Requirements</b></p>
<div><ul><li>High School Diploma or equivalent required.</li><li>
Demonstrated strong written and verbal communication skills.</li><li>
Valid driver&rsquo;s license and good driving record required.</li><li>
Proficient in Microsoft Office Programs, Word and Excel a must, PowerPoint a plus.</li><li>
Knowledge of Gateway Ticketing System and Salesforce Service Cloud a plus.</li><li>
Ability to work independently and problem solve with minimal supervision. Possess a friendly, proactive, and outgoing nature to work with customers and team members.</li><li>
Ability to work a 3-5 day schedule (adjusted seasonally), including weekends and holidays.</li></ul></div>
</div><div><p><b>Salary Range</b></p>
<div>$19/hr</div></div></div></div><div></div>

Wild Encounters Office Associate

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Wildlife Conservation Society

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Wild Encounters Office Associate