Qureos Mentor

WILMINGTON HEALTH

<p></p><div><div><div><div><p><b>About Wilmington Health</b></p><p>
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.</p><p><b>
Purpose</b><b>:</b></p><p>
To complete medication refill requests for all patients of Wilmington health, and educate patients, clinical staff, and providers on prescription options, acting as a point of contact for resource questions pertaining to prescription fulfillment and prior authorizations. To actively engage in value-based initiatives to improve quality, reduce the cost of care, and improve patient satisfaction and health outcomes related to medications and prescriptions.</p><p><b>
Essential Duties/Responsibilities:</b></p><ul><li>
Accurately process refill requests or prescription clarification requests within 48 business hours of receiving.</li><li>
Calculate appropriate quantity of medication prior to sending to designated pharmacy.</li><li>
Accurately send medication refill requests and ensure criteria is met if no protocol for provider/department is available and recommend changes or additional protocols as appropriate.</li><li>
Manage ERX by accurately completing tasks from the assigned inbox to complete in medication modules.</li><li>
Accept and process all prescription requests via portal/phone/voicemail/FAX during working hours with high level of customer service.</li><li>
Reconcile and process all unmatched requests pending in the &ldquo;Unmatched refills&rdquo; inbox within 48 hours.</li><li>
Assist in completing Prior Authorizations and educating WH staff in Prior Authorization process and other initiatives to increase patients&rsquo; ability to obtain needed medications.</li><li>
Demonstrate how to add a new pharmacy to patient charts and ensure updated and accurate information and documentation for all patients.</li><li>
Report discrepancies in medication requests for the prescribing provider to review.</li><li>
Well versed, up to date, and compliant with local and federal laws pertaining to requirements of controlled substance medications.</li><li>
Consistently provide excellent customer service internally and externally. Identify and initiate opportunities to improve patient satisfaction scores and outcomes.</li></ul><div></div><p><b><br>
Other Duties:</b></p><div><ul><li>
As assigned by supervisor</li></ul></div><p><b>
QUALIFICATIONS</b></p><p><b>
Required</b>:</p><ul><li>
Certified Pharmacy Technician</li><li>
Customer service experience</li><li>
Experience working in the pharmacy setting</li></ul><p><b>
Preferred:
</b></p><p>Versed in NextGen and Prior Authorization software (ex. CoverMyMeds)</p><p><b>
ADA Physical Demands:</b></p><p>
Rarely (Less than .5 hrs/day) Occasionally (0.6 &ndash; 2.5 hrs/day) Frequently (2.6 &ndash; 5.5 hrs/day) Continuously (5.6 &ndash; 8.0 hrs/day)</p><div><div><p><b>
Physical Demand</b></p><p><b><br>
Required?</b></p><p><b><br>
Frequency</b></p></div><div><p><br>
Standing</p><p></p><p><br>
Occasionally</p></div><div><p><br>
Sitting</p><p></p><p><br>
Continuously</p></div><div><p><br>
Walking</p><p></p><p><br>
Occasionally</p></div><div><p><br>
Kneeling/Crouching</p><p></p><p><br>
Rarely</p></div><div><p><br>
Lifting</p><p></p><p><br>
Rarely</p></div></div><p></p><p><b><br>
Prior Authorization Pharmacy Technician Competencies</b></p><p></p><p><b><br>
General</b></p><ul><li>
Customer Service</li><li>
Professionalism/Integrity/Responsibility</li><li>
Teamwork/Process Focus</li><li>
Dependability/Punctuality</li><li>
Interpersonal Relationships/Communication</li><li>
Judgment/Decision Making/Problem Solving</li><li>
Quality/Quantity</li><li>
Initiative</li><li>
Safety/Housekeeping</li><li>
Organizational Skills/Time Management</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><b><br>
Licensing Required: Certified Pharmacy Tech</b></div><p></p><p><b><br>
This is NOT a remote position and will require in office days.</b><b> 24 hrs</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Certified Pharmacy Tech at 3147 (Hotline) - Full Time

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WILMINGTON HEALTH

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Certified Pharmacy Tech at 3147 (Hotline) - Full Time