Qureos Mentor

Wilson Elser

<div><div>At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal's survey of the nation's largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.</div> 
The Position

Wilson Elser seeks a Senior Scrum Master / Agile Project Manager with 7+ years of experience to lead cross-functional delivery for two Agile teams who are currently developing in-house practice of law software systems and unified data platforms. This role will drive Agile adoption within the firm, manage complex integrations, and apply formal project-management practices where appropriate to support successful product delivery. The ideal candidate blends strong Scrum coaching with practical PM discipline and experience supporting legal or professional services systems. Additionally, the ideal candidate needs to be adaptable, excel at facilitating change, and foster collaboration through servant-leadership.
Key Responsibilities
<ul>
<li>Lead and coach multiple agile delivery teams and facilitate scrum ceremonies to drive predictable delivery.</li>
<li>Partner with Product Owners, IT, Legal Operations, and project sponsors to prioritize work, define scope, and maintain a well-refined backlog.</li>
<li>Apply traditional project management practices (scope/schedule/cost/risk/change management) when projects require hybrid methodology.</li>
<li>Manage cross-team dependencies, systems integrations, and database / data lake implementations.</li>
<li>Track and report delivery metrics, roadmaps, release plans, and program status to technical and executive stakeholders.</li>
<li>Remove impediments, resolve conflicts, and escalate risks; proactively manage stakeholder expectations and change requests.</li>
<li>Drive continuous improvement through retrospectives, metrics-based improvements, and Agile coaching.</li>
<li>Ensure quality, compliance, documentation, and operational readiness for production rollouts.</li>
</ul>
Qualifications
<ul>
<li>7+ years' experience as a Scrum Master and/or Agile Project Manager leading multiple teams.</li>
<li>Demonstrated success delivering complex software projects, including systems integrations and vendor implementations.</li>
<li>Strong knowledge of Agile frameworks (Scrum, Kanban; SAFe or equivalents) and Agile metrics/diagnostics.</li>
<li>Proven project management skills: planning, risk management, dependency coordination, and change control.</li>
<li>Experience operating in hybrid or non-Scrum environments and applying PMP-style governance when needed.</li>
<li>Excellent communication, facilitation, stakeholder management, and executive reporting skills.</li>
<li>Hands-on experience with Agile tooling (Jira, Confluence, Azure DevOps, or equivalent).</li>
<li>Experience mentoring and developing other Agile practitioners.</li>
<li>Bachelor's degree and CSM, PSM II/III, CSP, SAFe SPC, or PMP.</li>
<li>Experience with Aderant (or similar legal practice management/billing systems).</li>
<li>Prior experience working in a law firm, legal operations, professional services, or legal-technology product environment.</li>
<li>Familiarity with financial systems, ERPs, or billing system integrations.</li>
<li>Experience with API-based integrations, ETL, or data migration projects.</li>
<li>Certifications such as Advanced Certified Scrum Master (A-CSM), equivalent, or above.</li>
<li>Exposure to DevOps practices, CI/CD, and release automation.</li>
<li>Experience leading change management or organizational transformation programs.</li></ul> 


Success Indicators:
<ul>
<li>Improved sprint predictability and delivery throughput across supported teams.</li>
<li>Clear reduction in unresolved cross-team impediments and faster escalation/resolution cycles.</li>
<li>Successful delivery of at least one major release, and regular minor releases or systems integration (e.g., practice management, billing, or financial system) with minimal post-release issues.</li>
<li>Positive stakeholder feedback from IT leadership; measurable improvement in team engagement.</li></ul><div> 
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Senior Scrum Master/Agile Project Manager

<div>
 
 At&nbsp;
 
 Wilson Elser,
 
 we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by
 
 The American Lawyer
 
 and ranked #36 in the
 
 National Law Journal&rsquo;s
 
 survey of the nation&rsquo;s largest law firms.
 
 
 Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
 
 
 &nbsp;
 
 
 Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.&nbsp; If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our
 
 Program Clerk&nbsp;
 
 position in our
 
 Orlando, FL
 
 Office.
 
 
 
 
 This position offers a flexible, hybrid working arrangement.
 
 
 
 
 
 The Position
 
 
 
 Wilson Elser is looking for a Program Clerk to join our team in our New York, Chicago, or Orlando office in a hybrid setting. This is an excellent opportunity for legal professionals who are interested in gaining fast-paced professional experience with a national law firm.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review, obtain and update information from internal and external systems, as required
 </li>
 <li>
 Create and open new matters/files/folders
 </li>
 <li>
 Maintain, and update case lists for the program
 </li>
 <li>
 Input data for reporting and tracking purposes
 </li>
 <li>
 Send information to the client during the intake process
 </li>
 <li>
 Respond timely to emails, questions, and program related requests
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 2 or more years civil litigation experience in a law firm preferred but not required.
 </li>
 <li>
 Associate degree and/or paralegal certificate preferred but not required.
 </li>
 <li>
 Strong computer skills, including document management systems, Microsoft Outlook, Excel, and Word. Familiarity with Smartsheet and iManage is a plus
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Ability to work independently as well as part of a team.
 </li>
 <li>
 Ability to take and implement direction
 </li>
 <li>
 Ability to research and respond to internal and client inquiries
 </li>
 <li>
 Ability to thrive in a fast-paced environment
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Why Should You Apply?&nbsp;
 
 
 <ul>
 <li>
 
 
 Benefits:
 
 &nbsp;Outstanding benefits package, including 401k match and generous PTO plan
 
 </li>
 <li>
 
 
 Career Growth:
 
 &nbsp;Ample opportunities for professional development and advancement
 
 </li>
 <li>
 
 
 Employee Perks:
 
 &nbsp;Access to corporate discount plans and other benefits
 
 </li>
 </ul>
 
 Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.
 
 
 Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.&nbsp; It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.&nbsp;
 
 
 Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users.&nbsp; You may review our Accessibility Policy here.
 
 
 California Residents may review our CCPA notice for applicants and employees here.
 
 &nbsp;#ZR
</div>

Program Clerk

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

Join Wilson Elser and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wilson Elser

About Company

Senior Scrum Master/Agile Project Manager

Program Clerk

On-Site IT Support Analyst

On-Site IT Support Analyst