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Win Win Marketing & Developers SMC Pvt. Ltd

Cultural Voyagers Travel Company is seeking a highly skilled and experienced Ticketing &amp; GDS Manager to lead our ticketing operations. The ideal candidate must be proficient in Amadeus, Sabre, Galileo, and Web-based airline portals, and capable of handling full-cycle ticketing including fare construction, direct airline fares, advance bookings, refunds, exchanges, schedules, and group travel management.The role requires strong analytical ability, excellent customer handling skills, and the capability to manage a team while coordinating with international airlines and suppliers.Key Responsibilities:Ticketing &amp; Reservation Management<ul><li>Handle complete reservation and ticketing operations using Amadeus, Sabre, Galileo, &amp; Web-based airline systems.</li><li>Issue, reissue, void, refund, and exchange tickets across all major airlines.</li><li>Manage direct airline fares, promotional fares, corporate fares, and special contracted fares.</li><li>Maintain updated knowledge of airline policies, fare rules, penalties, taxes, and booking classes.</li><li>Process advance bookings, schedule changes, involuntary changes, and revalidations.</li><li>Ensure error-free fare calculations, reissuance, and ticketing following IATA standards.</li></ul>Airline Coordination<ul><li>Liaise with airline sales teams, GDS support, BSP/ARC teams, and consolidators.</li><li>Maintain strong relationships with airlines for fare filings, group quotations, waivers, and approvals.</li><li>Resolve ADM/ACM issues with airlines.</li></ul>Group Travel Management<ul><li>Manage group bookings from inquiry to issuance, including fare negotiation, deposits, and final ticketing.</li><li>Coordinate itineraries, seat allocations, and service requests for group travel.</li></ul>Sales Support &amp; Client Handling<ul><li>Provide sales team support with fare comparisons, routing options, and best-price solutions.</li><li>Assist clients with travel requirements, itinerary planning, and after-sales service including refunds and amendments.</li><li>Handle corporate and VIP clients with premium service.</li></ul>System &amp; Reporting<ul><li>Maintain PNR accuracy, queue management, and automation tools.</li><li>Prepare daily/weekly ticketing reports, sales summaries, refunds, and voids.</li><li>Ensure compliance with airline audit requirements.</li></ul>Team Management<ul><li>Lead and mentor the ticketing team, ensuring high accuracy and productivity.</li><li>Conduct GDS training and refreshers for new and existing staff.</li><li>Improve SOPs to enhance performance and minimize errors.</li></ul>Required Skills &amp; Competencies:<ul><li>Expert knowledge of GDS: Amadeus, Sabre, Galileo (mandatory).</li><li>Experience using Web-based airline portals (FlyDubai, AirBlue, PIA, AirSial, AirArabia, Saudia, Emirates, Qatar Airways, International airlines etc.).</li><li>Strong command of fare construction, ticketing rules, and IATA standards.</li><li>Excellent knowledge of refunds, reissues, EMD issuance, SSR handling, and special service requests.</li><li>Good understanding of BSP/ARC processes.</li><li>Strong communication, problem-solving, and client-handling skills.</li><li>Ability to handle pressure, deadlines, and large volume booking environments.</li><li>Proficiency in MS Office, especially Excel (reports, pivot tables, tracking).</li><li>High accuracy, attention to detail, and professional ethics.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (preferably in Tourism, Aviation, Travel Management, or a related field).</li><li>3&ndash;5 years of hands-on experience in ticketing with a reputable travel agency or airline.</li><li>GDS certification (Amadeus / Galileo / Sabre) preferred.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In personApplication Deadline: 25/11/2025

Ticketing & GDS Manager

Job Overview:The Head of HR will lead and oversee all human resource functions of Win Win Marketing &amp; Developers (Pvt.) Ltd., ensuring that the company&rsquo;s people strategy aligns with its business goals. The role demands an experienced HR professional with a strong background in real estate, performance management, and ISO documentation, who can develop, implement, and monitor HR strategies that drive productivity and organizational excellence.Key Responsibilities:1. Strategic HR Leadership:<ul><li>Develop and implement HR strategies aligned with the company&rsquo;s vision, mission, and objectives.</li><li>Partner with management to set and achieve departmental and sales targets.</li><li>Support business growth through effective workforce planning and talent management.</li></ul>2. Recruitment &amp; Staffing:<ul><li>Lead recruitment drives using digital platforms and industry networks.</li><li>Ensure timely hiring of competent professionals for sales, marketing, and other departments.</li><li>Oversee onboarding and induction processes to align new employees with company culture.</li></ul>3. Performance &amp; Appraisal Management:<ul><li>Design and monitor KPIs across all departments, ensuring compliance and performance tracking.</li><li>Manage monthly, quarterly, and annual performance appraisals, including approvals and feedback.</li><li>Align individual and team performance with company sales and marketing objectives.</li></ul>4. ISO &amp; Compliance:<ul><li>Maintain ISO documentation and compliance standards within HR processes.</li><li>Ensure HR policies comply with labour laws and company regulations.</li><li>Conduct regular audits of HR and administrative processes for continuous improvement.</li></ul>5. Training &amp; Development:<ul><li>Develop and maintain training records for all staff.</li><li>Organize skill development programs and sales training sessions.</li><li>Ensure employees meet professional certification and compliance requirements.</li></ul>6. Employee Relations &amp; Engagement:<ul><li>Promote a positive, inclusive, and high-performance culture.</li><li>Address employee grievances effectively and uphold disciplinary standards.</li><li>Support management and team collaboration across vertical and horizontal projects.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Master&rsquo;s degree in HRM, Business Administration, or a related field.</li><li>Experience: 5&ndash;10 years in Human Resource Management, with at least 5 years in the real estate sector.</li><li>Certifications: HR or Real Estate Training/Certification preferred.</li><li>Technical Knowledge:</li><li>ISO documentation and HR compliance</li><li>Recruitment through digital platforms</li><li>Labour laws and HR best practices</li><li>KPI development and performance management systems</li><li>Soft Skills:</li><li>Strong leadership and communication skills</li><li>Strategic thinking and problem-solving</li><li>Team player with proven record of achieving HR and organizational targets</li></ul>Compensation:Competitive salary package commensurate with experience and qualifications.Job Type: Full-timePay: Rs125,000.00 - Rs150,000.00 per monthWork Location: In person

Head of Human Resources (HR)

Join Win Win Marketing & Developers SMC Pvt. Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Win Win Marketing & Developers SMC Pvt. Ltd

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Ticketing & GDS Manager

Head of Human Resources (HR)