Qureos Mentor

WinWire

<div>Technology &ndash; Veeva
Experience &ndash; 8 to 12 Years
Location &ndash; Hyderabad/Bangalore
Job/Role Description:
<ul>As the Team Lead, you will be responsible for managing the end-to-end application maintenance lifecycle for Veeva Vault RIMS, including incident management, problem resolution, change requests, enhancements, release management, system configuration, and user support. You will coordinate with client stakeholders, Veeva product teams, and cross-functional IT teams to resolve issues and implement solutions that align with business objectives and compliance standards.
You will lead a team of support engineers and administrators who handle daily operational activities such as resolving tickets, addressing integration issues, monitoring system health, managing access controls, and troubleshooting performance-related concerns. You are expected to define SLAs and ensure adherence, analyze recurring issues, recommend preventive actions, and continuously improve the support framework using ITIL best practices.
Your leadership will be critical in planning and executing minor enhancements and releases, conducting impact assessments for upgrades, regression testing, and preparing business readiness documentation. You will serve as the escalation point for complex technical or functional issues, working in close collaboration with business analysts, quality assurance, and regulatory affairs teams.
Additionally, you will assist in training and onboarding support team members, mentoring them on Veeva Vault RIMS functionality, configuration options, and standard operating procedures. You will also participate in governance meetings and provide regular reporting on performance metrics, open risks, resource utilization, and improvement opportunities.
A deep understanding of regulatory submission management, registration tracking, health authority correspondence, and product lifecycle management processes is essential. Your technical expertise should span Veeva Vault RIMS modules, Vault configuration tools, document types, security policies, workflows, lifecycle states, and reporting tools.
The role also demands excellent stakeholder management, communication, and documentation skills. You should be proactive, solution-oriented, and have a track record of delivering results in a global delivery model with cross-functional teams.
6+ years of experience in Veeva Vault platform, with at least 2&ndash;3 years in Veeva Vault RIMS support and configuration.
4+ years of experience in Veeva Vault RIMS modules including Registrations, Submissions, Correspondence, and Commitments.
4+ years of hands-on experience in managing L2/L3 support activities including ticket triaging, incident/problem/change management.
4+ years of experience in Vault configuration: document types, object configuration, workflows, lifecycles, security policies.
4+ years of experience in managing system performance, error handling, and integration troubleshooting.
3+ years of experience with Veeva Vault admin console, security roles, and permission sets.
3+ years of experience in Veeva support tools (MyVeeva, Vault Loader, VQL, Vault REST APIs).
3+ years of experience in leading a support team and working in a multi-vendor global delivery model.
</ul>
Key Skills: Veeva RIM &amp; Veeva Vault</div>

Sr Technical Lead - RIM

<div>Location &ndash; Hyderabad/Bangalore
Experience &ndash; 6 to 7 Years
Job/Role Description:
<ul>Lead the configuration, implementation, and support of Veeva CRM modules, including Call Reporting, Account Management, Events, and Scheduling.
Manage Veeva Align activities, including roster planning, territory alignments, field force hierarchy management, and alignment cycles.
Collaborate with onsite leads, business analysts, and client stakeholders to gather requirements and transform them into scalable Veeva solutions.
Provide technical oversight and take ownership of delivery for assigned modules, ensuring quality, performance, and compliance.
Drive integration efforts between Veeva CRM/Align and third-party systems such as Salesforce Service Cloud, Veeva Vault, MDM platforms, and downstream reporting tools.
Participate in project planning, sprint grooming, backlog reviews, and provide input into timelines, effort estimation, and resource planning.
Conduct code/configuration reviews and provide guidance to junior team members on best practices and standards.
Support testing cycles (SIT/UAT) and address defects with timely resolutions.
Maintain documentation, SOPs, and training materials to support system use and compliance requirements.
Continuously monitor CRM/Align performance and suggest enhancements or automation opportunities to improve operational efficiency.
Collaborate with project managers and solution architects to ensure alignment with broader program goals and architecture standards.
Hands-on experience in Veeva CRM configuration and support. 
Experience in Veeva Align including roster and territory setup, alignment execution, and planning cycle support.
Experience working with Salesforce platform and knowledge of CRM/SFA data models.
Experience with integration frameworks, data flow, and impact analysis across systems.
</ul>
 Key Skills: Veeva CRM, Veeva Align, Salesforce, Veeva CRM Configurations.</div>

Module Lead – Veeva CRM

<div>Location &ndash; Hyderabad/Bangalore
Experience &ndash; 6 to 7 Years
Job/Role Description:
<ul>Experience in Veeva Vault Promomats
Experience in clinical trial processes and documentation workflows.
Experience in application support in GxP-regulated environments.
Experience in Vault Admin Console, security configuration, object lifecycle management.
Experience in managing support tickets using tools like ServiceNow, Jira, or Remedy.
Experience with validation (CSV or CSA) and change control procedures.
Experience managing or mentoring a small team or leading client interactions
Lead the technical delivery of Veeva Vault Promo Mats, including configuration of workflows, metadata, roles, and permissions.
Customize and optimize MLR (Medical, Legal, Regulatory) review workflows to align with Elanco&rsquo;s SOPs and compliance requirements.
Implement digital asset management (DAM) features and claims management modules.
Ensure secure and scalable data exchange via ETL, FTP, and batch CSV processes.
Ensure system design and workflows meet GxP, HIPAA, and 21 CFR Part 11 compliance standards.
Support audit readiness and documentation for all technical deliverables.
</ul>
Key Skills: Veeva Vault, Promamats.</div>

Module Lead - Veeva vault Promenades

<div>Location &ndash; Hyderabad or Bangalore
Experience &ndash; 8 to 12 Years
Job/Role Description
<ul>Design and Development of AI Agents: Create and implement AI agents capable of perceiving their environment, making decisions, and executing actions with minimal human intervention. This involves developing algorithms and models that enable agents to learn and adapt over time.
Enterprise Orchestration and Management: Oversee the integration and coordination of AI agents within the organization&rsquo;s existing systems and processes. Ensure that AI solutions align with business objectives and enhance operational efficiency.
Governance and Compliance: Establish and enforce governance frameworks to ensure AI agents operate within defined policies and regulations. Monitor compliance and implement best practices to maintain system integrity and security.
Collaboration with Cross-Functional Teams: Work closely with data scientists, software engineers, and business stakeholders to align AI solutions with organizational goals and user needs.
Implementation of Machine Learning Models: Develop and deploy machine learning models that enable AI agents to process data, recognize patterns, and make informed decisions.
Monitoring and Maintenance: Oversee the performance of AI agents, ensuring they operate effectively and efficiently. This includes troubleshooting issues, optimizing performance, and updating systems as needed.
</ul>
Primary Skills (Must have)
Technical expertise in AI and machine learning, strong problem-solving abilities, and effective communication skills to collaborate with diverse teams and stakeholders.</div>

Technical Lead - Agentic AI

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Sr Technical Lead - RIM

Module Lead – Veeva CRM

Module Lead - Veeva vault Promenades

Technical Lead - Agentic AI