Qureos Mentor

Winterthur Museum, Garden & Library

<div>Winterthur Museum, Garden &amp; Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden&mdash;all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission &ldquo;to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]&rdquo; and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

The Public Safety Officer I provides for the safety and security of Winterthur staff, guests, visitors, Collections, as well as assets. Public Safety will provide guidance in a professional demeanor to bring all relevant situations to a resolution. They will respond to all emergencies, as well as assist in the de-escalation of conflicts on the Winterthur campus. As the first interaction a guest has with a Winterthur employee is often a member of the Public Safety Department, it is important that they provide a warm and welcoming demeanor to guests, visitors, and suppliers.

Compensation: $15.25/hour Room for advancement, opportunity to join Winterthur Fire Department, and bonus' available for those with EMT certification

Benefits: Including, but not limited to, 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family.

Work Schedule: Flexible availability, Monday through Sunday

Responsibilities:
<ul><li>
Respond to and investigate any type of incident involving the safety of staff, guests, assets or property.</li><li>
Provide first aid and/or CPR in the event of a medical emergency and provide guidance and physical assistance in the event of an emergency evacuation. Follow existing emergency procedures for evacuations due to any fire, flood emergency or sudden and severe weather conditions that may arise.</li><li>
Exhibit strong customer service skills during any situation, including responding to inquiries from guests, visitors, and suppliers.</li><li>
Maintain vigilance for and take pro-active steps to correct potentially hazardous situations.</li><li>
Ensure compliance with all policies and procedures governing people, vehicles, and property by all persons on Winterthur property.</li><li>
Responsible for monitoring the security of Winterthur via computerized security systems</li><li>
Galleries &ndash; monitor 1st and 2nd floor Galleries, respond to emergencies that arise.</li><li>
House &ndash; monitor access points and floors open to patrons during self-guided tours, provide elevator escorts as needed, respond to emergencies that may arise.</li><li>
Motor Patrol &ndash; Patrol Winterthur grounds and required buildings respond to emergencies that arise; including assisting in the evacuation of Museum, Gallery, and Wing.</li><li>
Main Gate &ndash; Screens entry when not open to the public; greets and directs first time guests to Visitor Center; greet outside contractors and ensure proper direction or escort to destination; answers incoming calls and provides assistance as necessary.</li><li>
Museum &ndash; Securing exterior doors as needed, responds to medical emergencies; responds, investigates, and complete written reports on injured guests and employees. Evening &amp; Night &ndash; Walk Museum Wing, Gallery, and Research Building to monitor exterior doors and check for safety issues.</li></ul>
JOB REQUIREMENTS:

Minimum Experience: High school diploma or equivalent proof of education with some customer service, safety, or law enforcement experience or the ability to learn public safety duties quickly, no prior experience often is acceptable.

Preferred Experience:
First Aid Certification with 1+ years related public safety

Knowledge/Skills:

Essential Functions:
<ul><li>
Must be able to work within the confines of the Museum or other Collection areas that require tight security and attention to detail.</li><li>
Must enjoy dealing with the public in a Cultural Property setting.</li><li>
Must be capable of performing C.P.R. /First Aid after training</li><li>
Must be able to walk or stand for extended periods of time; potentially 8 hours or more.</li><li>
Must be able to sit in and operate a SUV or Pick-Up type of vehicle for an 8 hour shift.</li><li>
Must be able to climb multiple stairs (9 floors), walk or stand for extended periods of time (8 hours).</li><li>
Must be able to lift 50+ pounds.</li><li>
Must be able to climb a ladder.</li></ul></div>

Security Officer - PT

<div>Winterthur Museum, Garden &amp; Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden&mdash;all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission &ldquo;to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]&rdquo; and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

Winterthur&rsquo;s Sales Associates provide exception customer service to our guests, ensuring their satisfaction, loyalty and repeat business. They contributes to the financial success of the store by proactively selling, with an excellent understanding of the scope and details of our merchandise. 


Compensation: $15.60 per hour

Benefits: 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule: Variable, including evenings, weekends, and some holidays

Responsibilities:
<ul><li>
Greet guests as they enter the Museum Store and ensure all guests feel welcome</li><li>
Proactively engage guests in a sales relationship, seeking opportunities to upsell merchandise and services, answering guests questions regarding merchandise and Winterthur as a whole, and skillfully guiding the customer to a sales decision, thereby assisting in meeting store sales goals</li><li>
Process cash and charge transactions utilizing the POS system and cash register; bag or package purchases; provide change and receipts</li><li>
Accurately and responsibly handle all sales transactions, and reconcile all transactions and sales at the end of the shift</li><li>
Professionally and courteously resolve customer complaints, de-escalating the situation and seeking solutions that meet the guest&rsquo;s needs while abiding by Museum Store policies</li><li>
Cooperate with team members in a professional manner to ensure a positive work environment in which all employees support one another and the goals of the store</li><li>
Completes necessary administrative and supplemental assigned tasks (i.e. dusting, polishing silver, restocking sales floor, moving merchandise) as assigned.</li><li>
Assist with arranging for mailing or delivery of purchases, marking price tags, taking inventory, and preparing displays</li><li>
Attend training sessions and other company meetings as requested by the Supervisor.</li></ul>
Minimum Experience: 1-2 years in retail or customer service positions

Preferred Experience: 3-5 years in the retail field or customer service positions in a museum setting

Knowledge/Skills:
<ul><li>
Exceptional customer services and interpersonal skills, including active listening, empathy, and the ability to remain calm and de-escalate disputes</li><li>
Good working knowledge of POS systems and the ability to accurately handle cash and sales transaction</li><li>
Exceptional sales skills and ability to work toward sales goals while maintaining a welcoming environment for guests</li><li>
Ability to work well with a team, as well as independently and with minimal direction during non-peak sales hours when staffing may be minimal</li><li>
Ability to multi-task and assist multiple customers at a time</li><li>
Awareness of security risks and thefts and how to handle or prevent such situations</li></ul>

Essential Functions:
<ul><li>
Ability to safely handle small, delicate objects</li><li>
Ability to stand for 8 hours at time</li><li>
Ability to lift and carry up to 50lbs</li><li>
Ability to maneuver in tight spaces, such as storage rooms</li></ul></div>

Sales Associate

<div>Winterthur Museum, Garden &amp; Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden&mdash;all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission &ldquo;to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]&rdquo; and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

The basic function of this position is janitorial services and miscellaneous jobs within the Research Building, including the Library, Archives, and Stacks. The Janitorial Services Aide will maintain the overall cleanliness of all facilities within the Research Building and support the Preventive Conservation team by providing supplies and maintaining the LF storage space. This position assists in ensuring guest and staff satisfaction is achieved by maintaining the cleanliness of the facilities.

Compensation: 17.00 per hour

Benefits: Including, but not limited to, medical, dental, and vision insurance; generous paid time off plan including 10 holidays, vacation, personal, and sick time; 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule: Tuesday &ndash; Saturday, 35 hours/week

Responsibilities:
<ul><li>
 Janitorial Services - maintain general indoor appearance of the building, collect trash from offices, restrooms and lobbies, vacuum and perform carpet cleaning services, mop floors (restrooms, stairwells, lobbies), dusting and wiping furniture and vents, operate a vacuum, shampooer, and buffer, mix and use cleaning solutions safely and store them in a secure area.
</li><li>
Ensuring disinfection and sanitization of employee work spaces and customer facing public areas in order to comply with guidelines regarding preventing the spread of infectious diseases, such as Influenza and Covid-19. Guidelines and specifics may change in compliance with OSHA, CDC, and state requirements.</li><li>
Maintain LF as a storage space to supply the Research Building and the Preventive Conservation team as needed.</li><li>
Move and deliver supplies to areas as needed, such as small to medium post office deliveries, toilet paper, cups, plates, etc.</li><li>
Responsible for Event Set Up and Take Down within the Research Building, such as setting up tables and small trash receptacles for events and setting up conference rooms for training.</li><li>
Perform duties as assigned in the Research Building.</li></ul>
JOB REQUIREMENTS:

Minimum Experience: High School Diploma, GED or equivalent years of experience in the janitorial field.

Preferred Experience: Experience in the Hospitality or Cultural Institution industries.

Knowledge/Skills:
<ul><li>
Knowledge of housekeeping operational procedures.</li><li>
Knowledge of basic sanitation requirements/controls and applications of relevant cleaning chemicals.</li><li>
Basic knowledge of hand tools.</li><li>
Basic knowledge of carpet cleaning procedures.</li></ul>

Essential Functions:
<ul><li>
Duties will involve bending, stretching, reaching and moving at a fast pace.</li><li>
Able to lift 50 lb.</li><li>
Able to climb up to 9 flights of stairs.</li><li>
Able to walk and stand for extended period of time; 8 hours or more.</li><li>
Ability to work in narrow, potentially dusty areas within the library.</li><li>
While cleaning laboratories, this individual may be exposed to toxic materials and x-ray generating equipment and should use appropriate PPE.</li></ul></div>

Janitorial Services Aide

<div>Winterthur Museum, Garden &amp; Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden&mdash;all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission &ldquo;to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]&rdquo; and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

The Communications Coordinator &amp; Dispatcher serves as the primary communications and operational control point for the Winterthur Public Safety Department. Assigned to the Central Command Center, the Dispatcher is responsible for monitoring security systems, coordinating officer activity, receiving and prioritizing calls for service, managing property control, and ensuring accurate documentation in accordance with departmental Standard Operating Procedures (SOPs).

This role is critical to the safety of Winterthur&rsquo;s museum collections, research facilities, employees, visitors, and historic grounds, and requires a high degree of professionalism, attention to detail, and adherence to confidentiality and policy. 

Compensation: $17.00/hour

Benefits: Including, but not limited to, medical, dental, and vision insurance; generous paid time off plan including 10 holidays, vacation, personal, and sick time; 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule: 40 hours/week; shifts are variable and may include rotating shifts, weekends, evenings, and holidays

Responsibilities:

Communications &amp; Dispatch Operations
<ul><li>
Receive, prioritize, and manage all emergency and non-emergency calls for service</li><li>
Dispatch Public Safety Officers (PSOs) based on incident priority, availability, and departmental protocols</li><li>
Maintain continuous radio communications and conduct required officer safety/status checks</li><li>
Always use approved telephone greeting and professional communications standards</li><li>
Ensure emergency calls and emergency phones take priority over all routine communications</li></ul>
<div>
Monitoring &amp; Systems Operations</div>
<ul><li>
Monitor and operate all security systems, including:</li><li><ul><li>
CCTV and video management systems</li><li>
Access control and alarm systems</li><li>
Art Sentry object protection systems</li><li>
Tridium facilities monitoring systems</li></ul>
</li><li>Monitor, assess, and respond to:</li><li><ul><li>
Fire alarms and system troubles</li><li>
Intrusion and duress alarms</li><li>
Facilities alerts (HVAC, boilers, chillers, water)</li></ul>
</li><li>Initiate appropriate notifications and response actions per established call-out and escalation protocols</li></ul>
<div>
Documentation &amp; Records Management</div>
<ul><li>
Create and manage Events in THERMS for all calls for service, officer-initiated activity, walk-ins, and third-party reports</li><li>
Document information objectively, clearly, and in real time</li><li>
Assign report numbers when required and ensure proper routing</li><li>
Review Incident Reports during the shift for accuracy, completeness, and compliance with SOPs</li><li>
Maintain required logs, including:</li><li><ul><li>
Visitor logs</li><li>
Property and equipment issuance logs</li><li>
Money bag inventory</li><li>
134 Forms and insurance documentation</li><li>
Heat Generating Equipment lists</li></ul>
</li></ul>
<div>Property Control &amp; Access Management</div>
<ul><li>
Maintain strict accountability for all property issued through Dispatch</li><li>
Conduct parcel inspections for individuals exiting designated facilities</li><li>
Verify authorization for removal of Winterthur assets</li><li>
Issue and log keys, radios, temporary badges, remotes, and assigned equipment</li><li>
Process Personal Property Passes and maintain associated records</li><li>
Initiate law enforcement notification and supervisory contact when theft or loss is suspected</li></ul>
<div>
Access Control &amp; Credential Management</div>
<ul><li>
Manage door access and system status changes as directed</li><li>
Create, modify, disable, and document ID badges per approved procedures (when assigned)</li><li>
Safeguard all system login credentials and strictly prohibit sharing of passwords or access</li><li>
Immediately report any suspected credential compromise</li></ul>
<div>
Acting Operational Authority</div>
<ul><li>
When leadership is absent, maintain operational continuity of Public Safety services in accordance with SOPs</li><li>
Exercise operational judgment within defined authority limits</li><li>
This role does not confer supervisory or disciplinary authority</li></ul>
<div>
Conduct, Professionalism, and Confidentiality</div>
<ul><li>
Maintain restricted access to the Central Command Center</li><li>
Protect confidential, personal, and security-sensitive information at all times</li><li>
Prohibit unauthorized use of security equipment, property, or systems</li><li>
Comply with food, beverage, and loitering restrictions within the Command Center</li><li>
Adhere to all written and verbal pass-on instructions as official orders</li></ul>
Minimum Experience: High school diploma or equivalent with 1&ndash;2+ years in public safety/security or customer service in high-traffic environments; Prior dispatch, communications, or security operations experience in museum, campus, healthcare, or institutional security environments.

Preferred Experience: CPR/First Aid Certification

Knowledge/Skills:

1. Valid driver&rsquo;s license with acceptable driving record

2. Strong, friendly customer-service orientation; clear, confident verbal communication (including projecting voice when needed) and professional written skills.

3. Calm, decisive judgment; de-escalation and problem-solving in stressful situations; ability to take control when appropriate.

4. Team mindset: flexibility with workdays/hours ability to work rotating shifts, weekends, holidays, and overtime as required,

5. Computer literacy; ability to use computerized security and office systems, including email.

6. Proficient verbal and written communication skills.

7. C.P.R./First Aid certification is preferred. Without prior certification, you must be able to pass a written and practical test after attending a training course as designated by Winterthur.

8. Familiarity with alarm monitoring, CCTV, access control, or CAD/RMS systems

9. Knowledge of emergency response protocols and incident documentation.

Essential Functions:

1. Work within museum/collection areas requiring tight security and attention to detail; enjoy engaging the public in a cultural property setting.

2. Ability to sit for extended periods in a secure operations center

3. Frequent use of computers, radios, telephones, and monitoring systems

4. Ability to hear radio and phone communications clearly

5. Capacity to respond quickly and decisively to emergencies

6. Must be capable of performing C.P.R. /First Aid after training.

7. Must be able to lift 50+ poundds

8. Must be able to climb a ladder</div>

Dispatcher & Communications Coordinator

Join Winterthur Museum, Garden & Library and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Winterthur Museum, Garden & Library

About Company

Security Officer - PT

Sales Associate

Janitorial Services Aide

Dispatcher & Communications Coordinator