Qureos Mentor

Wio Bank

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 About Wio Bank
 
 
 
 Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.
 
 
 
 Role Overview
 
 
 
 We are looking for a motivated and detail-oriented
 
 IT Operations Support Engineer (UAE National)
 
 to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
 
 
 
 Key Responsibilities
 
 
 
 
 IT Support &amp; Operations
 
 
 
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 Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
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 Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
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 Monitor IT systems, applications, and services to ensure optimal performance and availability.
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 Handle user access management, including onboarding and offboarding procedures
 
 
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 Infrastructure &amp; Systems Management
 
 
 
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 Support daily operations of the bank&rsquo;s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
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 Perform regular system health checks, software updates, and patch management.
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 Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.
 
 
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 Security &amp; Compliance
 
 
 
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 Ensure adherence to internal IT security policies and regulatory frameworks.
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 Participate in incident response efforts and assist in implementing corrective and preventive measures.
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 Support compliance with Central Bank of UAE regulations and other relevant standards.
 
 
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 Collaboration &amp; Continuous Improvement
 
 
 
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 Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
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 Maintain accurate documentation of incidents, solutions, and standard procedures.
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 Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
 
 
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 Qualifications &amp; Experience
 
 
 
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 Nationality: UAE National with a valid Family Book (mandatory)
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 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related discipline
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 Experience:
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 2&ndash;4 years in IT operations, IT support, or a similar technical support role
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 Fresh graduates with strong technical aptitude may also be considered
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 Technical Skills:
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 <ul>
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 Proficiency in Windows and macOS environments
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 Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
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 Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
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 Familiarity with ITSM tools (e.g., ServiceNow, Jira)
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 Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
 
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 What We Offer
 
 
 
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 Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation
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 Supportive and inclusive work environment focused on growth and development
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 Competitive salary and benefits package
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 Career progression opportunities within the technology and digital banking domains
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IT Operations Engineer

Join Wio Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wio Bank

ABOUT_COMPANY

IT Operations Engineer