Qureos Mentor

Wio Bank

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 Job Title: Facilities &amp; General Services Manager (UAE National)
 
 
 
 About Wio
 
 
 
 Wio Bank is the region&rsquo;s first platform bank, built to reimagine banking for today&rsquo;s digital-first customers. Backed by Abu Dhabi&rsquo;s financial strength and driven by innovation, we&rsquo;re on a mission to create seamless, intuitive financial experiences that empower individuals and businesses to do more with their money.
 
 
 Role Overview
 
 
 We&rsquo;re looking for a proactive, detail-oriented, and strategically minded Facilities &amp; General Services Manager to oversee the end-to-end operations of Wio&rsquo;s physical workspaces and support services across Abu Dhabi and Dubai. This role is crucial in creating a safe, efficient, and future-ready work environment that supports our agile and hybrid teams.
 
 
 Key Responsibilities
 
 
 🏢 Facilities Management
 
 
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 Oversee day-to-day facilities operations for all Wio locations (including HQ, branches, and satellite offices).
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 Ensure all spaces are safe, secure, and compliant with regulatory and safety standards.
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 Manage preventive and corrective maintenance, vendor coordination, and service contracts.
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 Plan and execute office fit-outs, relocations, and space optimization projects.
 
 
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 🚀 General Services
 
 
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 Supervise reception, mailroom, transport, office supplies, pantry, and support services.
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 Implement and monitor SLAs for third-party vendors and service providers.
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 Maintain inventory and procurement controls for office assets, consumables, and equipment.
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 Ensure smooth delivery of employee-facing services in line with Wio&rsquo;s experience standards.
 
 
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 🧩 Strategic Operations
 
 
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 Partner with HR, IT, and Finance to support onboarding, offboarding, and workspace planning.
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 Contribute to sustainability initiatives and smart building practices aligned with Wio&rsquo;s ESG goals.
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 Drive cost optimization, budgeting, and vendor performance reviews.
 
 
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 🛡 Health, Safety &amp; Compliance
 
 
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 Develop and enforce policies and protocols for health, safety, and emergency response.
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 Coordinate risk assessments and ensure compliance with UAE regulations and internal policies.
 
 
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 What You Bring
 
 
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 7&ndash;10 years of relevant experience in facilities and general services management (ideally in banking, fintech, or corporate environments).
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 Proven track record managing multi-site operations and vendor networks.
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 Strong knowledge of UAE regulatory requirements and facilities compliance.
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 Excellent project management, negotiation, and communication skills.
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 A customer-first mindset with the ability to support a hybrid, tech-enabled workplace.
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 Fluency in English; Arabic is a plus.
 
 
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 Why Wio?
 
 
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 Be part of one of the region&rsquo;s most innovative digital banks.
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 Work in a dynamic, mission-driven environment with autonomy and purpose.
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 Hybrid work culture and modern workspaces.
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 Competitive tax-free salary, performance bonuses, and comprehensive benefits.
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FACILITIES & GENERAL SERVICES MANAGER

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 About Wio Bank
 
 
 
 Wio Bank PJSC is a next-generation, platform-powered digital bank based in the UAE, designed to reimagine banking for the modern era. Backed by prominent regional entities including ADQ, Alpha Dhabi and Etisalat, Wio aims to simplify and enhance banking experiences for SMEs, entrepreneurs, and individuals through innovative, customer-centric digital solutions. With a strong focus on embedded finance, intelligent tools, and agile services, Wio is setting new standards in how banking fits into daily business operations.
 
 
 
 About The Role
 
 
 
 We are expanding our Business Banking coverage by introducing Relationship Managers into our digital-first banking model. This strategic initiative aims to enhance customer engagement through personalized relationship management, tailored for a digitally driven environment. As a Relationship Manager, you will be instrumental in driving growth, building strong client relationships, and delivering personalized, tech-enabled financial solutions to SME clients across the UAE.
 
 
 
 Key Responsibilities
 
 
 
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 Client Acquisition &amp; Portfolio Management: Acquire and manage a portfolio of SME and business banking clients, focusing on liability growth and deepening relationships.
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 Customer Engagement: Provide tailored banking solutions and proactive service to clients, leveraging digital tools and platforms.
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 Revenue Generation: Drive growth in deposits and cross-sell banking products to meet revenue targets.
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 Market Intelligence: Stay updated on market trends, competitor offerings, and customer needs to identify new opportunities.
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 Collaboration &amp; Feedback: Work closely with product, operations, and digital teams to enhance service delivery and customer experience.
 
 
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 Ideal Candidate Profile
 
 
 
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 Proven experience in SME or Business Banking in the UAE.
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 Demonstrated success in acquiring and managing business clients, with a focus on liability growth.
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 Existing portfolio of clients with potential to bring significant deposits.
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 Entrepreneurial mindset with the ability to thrive in a lean, agile, and evolving digital ecosystem.
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 Strong communication and interpersonal skills with a customer-first mindset.
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 Comfortable working independently and taking ownership of outcomes.
 
 
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 Why Join Us?
 
 
 
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 Be part of a pioneering digital bank redefining the future of business banking in the region.
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 Work in a fast-paced, innovation-led environment with a strong focus on growth and customer impact.
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 Enjoy autonomy and ownership while shaping a modern approach to relationship management.
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 Collaborate with a dynamic and visionary leadership team committed to building the future of finance.
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Relationship Manager – Business Banking

Join Wio Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wio Bank

ABOUT_COMPANY

FACILITIES & GENERAL SERVICES MANAGER

Relationship Manager – Business Banking