Abrar Admin

Wisconsin Evangelical Lutheran Synod

<div>SUMMARY
Responsible for developing biblical design concepts and the timely completion of quality layouts for the production of printed and downloadable products, reprints, periodicals, and marketing materials.
Provide ancillary graphics, web graphics, presentation graphics, and electronic documents for products and marketing.
DUTIES AND RESPONSIBILITIES
Ensure high quality aesthetics on all projects.
Responsible for the concept, design, and production work on books, e-books, music, periodicals, reprints, advertising, and other projects as assigned:<ul><li>
Articulate and pitch design concepts to Editorial and Marketing leads.</li><li>
Design and lay out book interiors.</li><li>
Design and produce book cover layouts.</li><li>
Design and lay out direct-mail advertising pieces.</li><li>
Complete corrections after layout.</li><li>
Prepare and post files for the printing vendor and e-book vendor.</li><li>
Maintain archive files of completed projects.</li><li>
Provide web graphics of proprietary products.</li><li>
Provide ancillary graphics as assigned.</li><li>
Work with print buyer to ensure quality products.</li><li>
Provide electronic files and graphics as needed.</li><li>
Check printer proofs, color proofs, and digital proofs.</li><li>
Accurately enter time into the job system and verify it is charge to the correct job.</li></ul>
If you are interested in being considered for this position, please visit us at nph.net/employment.
NPH serves others through the mission-focused employees committed to sharing Gods Word within the Wisconsin Evangelical Lutheran Synod and beyond.<ul><li>
An associate (two-year) degree or bachelor&rsquo;s (four-year) degree (preferred).</li><li>
Two years of related work experience, preferably in publishing, an advertising agency, or internal creative department.</li><li>
Strong computer skills, with expertise in Adobe Creative Suite. Specifically, InDesign, Photoshop, and Illustrator. A working knowledge of Microsoft Word, Excel, and PowerPoint applications will be an advantage.</li><li>
Basic knowledge of Bible stories and church history and symbolism desired for product concepting and marketing purposes.</li><li>
Aptitude for developing visual concepts from Editorial content.</li><li>
Able to work on multiple projects at one time as well as maintain and adhere to deadline-driven schedules and budget restrictions.
</li><li>Strong communication and organizational skills with attention to detail.</li><li>
Ability to work with others in a collaborative environment.
</li></ul>PREFERRED KNOWLEDGE<ul><li>
Portfolio showing strong visual design and typography skills and a grasp of both four- and one-color print workspaces in advertising and single- and multiple-page layouts.</li><li>
Basic knowledge of offset lithography, prepress and file preparation for print design.</li></ul></div>

Designer

<div>SUMMARY
Northwestern Publishing House is the Wisconsin Evangelical Lutheran Synods publisher located in the WELS Center for Mission and Ministry in Waukesha, Wisconsin. The mission of Northwestern Publishing House (NPH) is to develop and deliver biblically sound Christ-centered resources within the Wisconsin Evangelical Lutheran Synod and beyond.
NPH is currently hiring a part-time Customer Service Representative. Use your skills and knowledge to support the mission of NPH as a part of our customer service team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct Sales
Contribute to a well-organized, efficient, and customer-focused environment.
Assist customers in placing phone orders with accuracy and efficiency.
Assist customers in resolving challenges including but not limited to:<ul><li>
Assist in processing merchandise returns.</li><li>
Assist customers with on-line registration and how to request passwords.</li><li>
Assist e-commerce customers with online catalog navigation.</li><li>
Download and mail PDF files to customers unable to access them.</li><li>
Email electronic product files to customers.</li></ul>
Assist and advise customers including but not limited to:<ul><li>
Assimilate knowledge and share Synod and related agency materials and services information.</li><li>
Advise and counsel Sunday school superintendents, teachers and pastors on the mechanics of the Christ-Light curriculum.</li></ul>
Process customer non-phone orders:<ul><li>
Process daily mail, voicemail, fax, and e-commerce orders.
</li><li>Process daily cash sales.
</li><li>As needed, assist with the NPH Offering Envelope service.</li><li>
As needed, assist with Weekly Bulletins service.</li><li>
As needed, answer customer correspondence.</li></ul>
Manage customer accounts:<ul><li>
Assist in updating addresses on accounts.</li><li>
Monitor occurrences of account duplication and eliminate them.</li><li>
Audit daily reports of accounts set up online.</li></ul>
Identify problems, frustrations and technical issues that our customers experience and relay the information to the appropriate person or department.
Customer Service
Contribute to a service culture of Christian witness and ministry.
Provide personalized customer interaction and service:<ul><li>
Gain and maintain thorough product knowledge across both proprietary and non-proprietary product lines.</li><li>
Maintain a thorough and current knowledge and understanding of all marketing/advertising campaigns and programs.</li><li>
Meet or exceed customer service expectations outlined in the Customer Service Accountability Statement with all customers.</li><li>
Resolve customer issues to the satisfaction of the customer while mindful of NPH business requirements.
</li></ul>It takes hard work, a proactive approach, a positive outlook, and the ability to interact well with others to be successful in any position. Here are some additional skills that we are looking for to ensure success in the role of Customer Service Representative at Northwestern Publishing House:<ul><li>
Confidence in recommending relevant materials and resources to others</li><li>
General knowledge of typical online shopping processes</li><li>
Demonstrated organization and problem solving skills</li></ul>
Since NPH is a relatively small organization, you will need to enjoy working both independently and collaboratively and thrive on multitasking in a fast-paced environment.
EDUCATION AND/OR EXPERIENCE
Minimum of one year in helping customers in a retail or call center setting is preferred.</div>

Customer Service Representative

Join Wisconsin Evangelical Lutheran Synod and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wisconsin Evangelical Lutheran Synod

About Company

Designer

Customer Service Representative