Abrar Admin

Wise Australia Investments

<p></p><div><div><div><p>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money.<br>
Min fees. Max ease. Full speed.</p><p>
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>
As part of our team, you will be helping us create an entirely new network for the world's money.<br>
For everyone, everywhere.</p><p>
.</p><p><b><br>
Job Description</b></p><p><br>
Wise is evolving how money moves around the world. To do that, we need a talent powerhouse to scale our Americas HQ in Austin. As a Senior GTM Recruiter, you aren&rsquo;t just filling seats; you are a talent consultant helping our Go-To-Market leaders build the engine that drives our regional growth.</p><p>
Reporting to the Recruiting Leader, you will act as a strategic partner, leveraging data and deep market knowledge to find the builders and problem-solvers who fit our unique culture.</p><p><b>
Key Objectives</b></p><ul><li><p><b>
GTM Strategy &amp; Execution: </b>Own the full-cycle recruitment for high-impact GTM roles. You&rsquo;ll translate business goals into talent maps, ensuring we hire the right people at the right time.</p></li><li><p><b>
Executive Partnership: </b>Act as a peer to senior leaders. You&rsquo;ll challenge assumptions, provide &quot;real talk&quot; on market conditions, and guide hiring managers toward the best talent decisions.</p></li><li><p><b>
The &quot;Candidate-First&quot; Bar: </b>Maintain a gold standard for candidate experience. Whether they get the job or not, every candidate should leave their interaction with Wise feeling respected and informed.</p></li><li><p><b>
Data as a Compass: </b>Move beyond simple metrics. Use pipeline data, conversion rates, and market insights to identify bottlenecks and pivot strategies in real-time.</p></li></ul><p>
Austin Ecosystem Connector: Represent Wise in the local Austin community. You&rsquo;ll partner with Employer Brand to host events and initiatives that make Wise the most sought-after employer in the Silicon Hills.</p><p><b>
What You'll Do:</b></p><ul><li><p><b>
Scale the Region:</b> Drive hiring across the North America, focusing on the specialized needs of GTM teams.</p></li><li><p><b>
Creative Sourcing:</b> Go beyond innovative tools to find &quot;passive&quot; talent who aren't looking but should be.</p></li><li><p><b>
Process Optimization:</b> Constantly audit our hiring loops to ensure they are inclusive, efficient, and bias-free.</p></li></ul><p>
Market Intelligence: Stay ahead of the curve on Austin&rsquo;s talent trends, salary benchmarks, and competitor moves to keep Wise competitive.</p><p><b><br>
Qualifications</b></p><ul><li><p><b><br>
The GTM Specialist: </b>7+ years of full-cycle recruiting experience, with a heavy emphasis on GTM within a high-growth SaaS or FinTech environment.</p></li><li><p><b>
Austin Insider: </b>Deep knowledge of the local talent market and a network that allows you to hit the ground running.</p></li><li><p><b>
Strategic Influence: </b>Proven ability to manage and influence Senior level stakeholders. You know how to say &quot;no&quot; when a candidate isn't a fit, even when the pressure to hire is high.</p></li><li><p><b>
Analytical Mindset: </b>You are comfortable in an ATS and can tell a story using data to drive business decisions.</p></li><li><p><b>
Mission-Driven: </b>You don&rsquo;t just want a job; you want to contribute to our mission of &quot;Money Without Borders.&quot;</p></li></ul><p><b><br>
Additional Information</b></p><div></div><p><br>
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>
We're proud to have a truly international team, and we celebrate our differences.<br>
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>
If you want to find out more about what it's like to work at Wise visit <b>Wise.Jobs</b>.</p><p>
Keep up to date with life at Wise by following us on </p></div></div><p></p><div><div><div><div><b>Instagram</b></div></div></div></div></div><div></div>

Senior Recruiter, GTM

<p></p><div><div><div><p>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money.<br>
<b>Min fees. Max ease. Full speed.</b></p><p>
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>
As part of our team, you will be helping us create an entirely new network for the world's money.<br>
<b>For everyone, everywhere.</b></p><p>
.</p><p><b><br>
Job Description</b></p><p><b><br>
Our Mission</b><br>
At Wise, we're building money without borders. To deliver on our promise of instant, transparent, and eventually free service, our Operations must run with world-class efficiency and precision. We empower our autonomous teams with the best data and processes to manage their performance, ensuring every second saved is value delivered to our customers.</p><p>
You will be the architect and driver of our proactive, data-driven performance steering framework. This role is responsible for implementing, maintaining, and continuously improving the methodology designed to move us from reactive reporting to continuous, real-time performance management.</p><p>
You will focus on establishing Metric Governance, KPI Target Setting, and conducting On-Demand Efficiency Performance Reviews to maximize capacity and drive significant operational gains across our global service teams.</p><p><b>
Key Responsibilities</b><br>
The Performance Steering Lead will be accountable for implementing and driving our highly structured, data-driven operational performance model.</p><p><b>
1. Performance Framework &amp; Governance</b></p><ul><li>
KPI Governance &amp; Targets: Lead cross-functional reviews with Operations, Workforce Management (WFM), and Analytics to set and govern targets for core efficiency and service metrics (AHT, Occupancy, Adherence, CpH, SLA), ensuring alignment with strategic capacity plans.</li><li>
Dashboard Ownership: Own the primary operational performance dashboards, ensuring accurate weekly monitoring, historical trend assessments, and the generation of automated, data-based performance alerts.</li><li>
Performance Consistency &amp; Variability Reduction: Implement and enforce advanced statistical methodologies (for example Variance Significance Factor (VSF)) or standard deviation analysis to continuously measure and monitor performance consistency across all agents and teams. The primary objective is to reduce operational variance, thereby increasing the predictability and quality of service delivery.</li></ul><p><b>
2. Steering &amp; Remediation</b></p><ul><li>
Trigger-Based Intervention: Execute a structured Performance Steering workflow for any metric deviation, ensuring the transition from identifying a performance gap to initiating a formal action plan is immediate and swift. This involves moving beyond simple reporting to proactively driving the resolution of operational issues based on real-time data triggers.</li><li>
Root Cause Analysis (RCA): Lead complex cross-functional RCAs to diagnose underperformance and develop formal, measurable Action Plans (e.g., process changes, specialized training, or incident triggers).</li><li>
Ad-Hoc Reviews &amp; Remediation: Conduct specific, deep-dive efficiency reviews and actively drive the resolution and sustained monitoring of high-priority operational remediations across global queues and vendor partners.</li></ul><p><b>
3. Continuous Improvement &amp; Empowerment</b></p><ul><li>
BAU Empowerment: Train Operations Leads to effectively utilize performance reports for data-led 1:1 Performance Discussions, fostering a culture of ownership and data-driven development among team leaders.</li><li>
Best Practice Scaling: Manage the Feedback Loop process in collaboration with Knowledge Management (KM) and Knowledge Delivery (KD), ensuring top performer practices are successfully validated, trained, and scaled to drive measurable efficiency gains.</li></ul><p><b><br>
Qualifications</b></p><p></p><ul><li><b><br>
Experience:</b> 5+ years in a high-growth operations, performance, or analytics role, ideally within a tech, FinTech, or highly scaled service center environment.</li><li><b>
WFM/KPI Deep Dive:</b> Expert-level understanding and practical application of WFM and efficiency metrics: <b>AHT, Occupancy, Adherence, CpH, and SLA</b>.</li><li><b>
Advanced Analytics:</b> Highly proficient in data analysis using <b>SQL</b> and visualization tools. Must have practical experience interpreting and applying statistical control metrics like <b>VSF</b> and <b>Standard Deviation </b>to assess process stability.</li><li><b>
Process &amp; Methodology:</b> Demonstrated ability to build, implement, and govern structured processes (<b>e.g., RCA, target setting, remediation monitoring</b>) with a strong focus on documentation and continuous iteration.</li><li><b>
Ownership:</b> A proactive, action-oriented mindset dedicated to moving metrics and achieving the strategic goal of <b>improving team-wide efficiency</b> and <b>maximizing capacity gain</b>.</li></ul><p><b><br>
Additional Information</b></p><div></div><p><br>
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>
We're proud to have a truly international team, and we celebrate our differences.<br>
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>
If you want to find out more about what it's like to work at Wise visit <b>Wise.Jobs</b>.</p><p>
Keep up to date with life at Wise by following us on </p></div></div><p></p><div><div><div><div><b>Instagram</b></div></div></div></div></div><div></div>

Performance Steering Lead

<p></p><div><div><div><p>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money.<br>
<b>Min fees. Max ease. Full speed.</b></p><p>
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>
As part of our team, you will be helping us create an entirely new network for the world's money.<br>
<b>For everyone, everywhere.</b></p><p>
.</p><p><b><br>
Job Description</b></p><p><b><br>
The Role</b></p><p>
As the global People Communications Lead, you will play a critical role in helping employees across locations understand, trust, and adopt people programmes and changes. You&rsquo;ll partner closely with teams such as Talent, People Services, Reward, DEI and People Partners to support the communication approach for all People team initiatives, ranging from global benefits and performance cycles to large-scale organisational change projects. This is a high-impact, individual contributor role designed for a seasoned communicator who excels at translating complex initiatives into compelling narratives that drive engagement and clarity.</p><p>
Based in our Hyderabad hub, you will act as a critical bridge between global leadership and our diverse workforce, ensuring that every message is delivered with empathy, cultural nuance, and strategic intent.</p><p><b>
Key Responsibilities</b></p><ul><li>
Develop and own the overarching communication roadmap for the People function, ensuring all messaging aligns with the Wise culture and mission</li><li>
Support major People projects as the dedicated communications lead</li><li>
Produce high-quality, engaging content to tell a compelling story across formats, e.g. written messaging in Slack and email, video, team call presentations, scripts, FAQs and digital signage</li><li>
Serve as a trusted advisor to People functions and the Chief People Officer, providing expert counsel on message framing, tone, and delivery</li><li>
Work seamlessly across time zones to ensure People initiatives are communicated globally and localised effectively</li><li>
Apply best-practice change communications to guide employees through change and transformations</li><li>
Masterfully craft and deliver messages regarding complex or sensitive topics, ensuring transparency while maintaining trust and legal compliance</li><li>
Work collaboratively and align with the central Internal Communications team to manage and evolve People-related communication channels and messages to ensure they are fit for purpose and reaching the right audiences at the right time</li><li>
Establish KPIs and measure the effectiveness of People communications, regularly review and adjust approach as needed based on feedback and data</li><li>
Maintain templates and guidelines to ensure a consistent approach and tone of voice across the People function, upskill the broader team on how to create impactful communications</li></ul><p><b>
About You</b></p><ul><li>
Strong Internal Communications experience, with a significant focus on supporting HR or People teams in a global or matrixed environment</li><li>
Demonstrated experience in leading communications for large-scale change projects - you understand how to move people through the change journey from awareness to adoption</li><li>
You are comfortable working with senior stakeholders in ambiguous contexts and can navigate the complexities of a global organisation across multiple regions and time zones (APAC, EMEA, Americas)</li><li>
You have an exceptional command of English with the ability to simplify technical HR jargon into human, relatable stories</li><li>
You have a &lsquo;cool head&rsquo; and a proven track record of managing communications for sensitive employee issues or challenging situations</li><li>
You thrive as an individual contributor, possessing the project management skills to lead through influence</li><li>
You are experienced in using Slack, Gsuite, Confluence (or similar), as well as video editing software, AI and LLMs.</li></ul><p><b><br>
Additional Information</b></p><div></div><p><br>
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>
We're proud to have a truly international team, and we celebrate our differences.<br>
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>
If you want to find out more about what it's like to work at Wise visit <b>Wise.Jobs</b>.</p><p>
Keep up to date with life at Wise by following us on </p></div></div><p></p><div><div><div><div><b>Instagram</b></div></div></div></div></div><div></div>

People Communications Lead

Join Wise Australia Investments and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wise Australia Investments

About Company

Senior Recruiter, GTM

Performance Steering Lead

People Communications Lead