Abrar Admin

Wise Australia Investments

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
You will be joining a dynamic Operational team that is currently a mix of Senior and Junior specialists led by a Team Lead. While the core of the team is based in Austin, TX, We are looking for superstars in Intraday functions- you will work hand-in-hand with your counterparts in the US to run the operational side of WFM Intraday, ensuring our metrics consistently meet expectations in the most optimized way possible.
Why this role?<ul><li>
Solve a Global Challenge: You will tackle the unique complexity of moving money globally. Our rapid growth rate and global customer base make scaling our support model a truly unique challenge right at the heart of our mission.</li><li>
Make a Direct Impact: This isn't a &quot;sit back and watch&quot; role. You will directly impact the region&rsquo;s capacity to meet Key Results. You will have a voice in the decisions the team makes and the processes we build.</li><li>
Tech-Forward Environment: You won't just be using spreadsheets. You will have the opportunity to utilize advanced automation techniques, internal tools, and coding (SQL/Python) to drive efficiency and reduce waste.</li><li>
Growth: You will support the company&rsquo;s objectives by being strategic every step of the way, giving you ample room to learn, grow your technical skills, and advance your career in a high-growth fintech environment.</li></ul>
As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You&rsquo;ll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with a deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work. 

Your Mission<ul><li>
Know exactly where SLAs and our metrics stand at any given time</li><li>
Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders</li><li>
Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve</li><li>
Introduce alternative forecasts when asked, based on the situation</li><li>
Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs</li><li>
Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices</li><li>
Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents</li><li>
Ensure your stakeholders are constantly aware of what you&rsquo;re working on and how you&rsquo;re supporting them, actively aligning on priorities and action plans</li><li>
Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives</li><li>
Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimise to SLAs</li><li>
Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation</li><li>
Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices</li><li>
Run mini projects to improve efficiency and effectiveness across our ways of working and key metrics</li></ul> 
Qualifications 
We are looking for a candidate who is not just a number cruncher, but a storyteller who can use data to influence decisions and drive strategy.
Your Experience &amp; Hard Skills:<ul><li>
WFM Mastery: You have significant experience in Workforce Management, specifically within Real-time/Intraday management and Schedule optimization. You know the ins and outs of ensuring the right people are in the right place at the right time.</li><li>
Tooling Expertise: You are proficient with WFM software (experience with Calabrio is a major plus) and have a knack for adapting to new internal tools quickly.</li><li>
Data &amp; Technical Proficiency: You are comfortable processing large amounts of raw data. You have strong experience with G Suite (Sheets/Excel) and, preferably, coding experience in SQL and Python to help automate processes and dive deeper into analysis.</li><li>
Language Skills: You have proficient English skills (both written and spoken) to collaborate seamlessly with our Austin-based team and global stakeholders.</li><li>
Strategic Planning: You have experience administrating FTE rosters, developing tactical 8-week plans, and publishing schedules that balance business needs with agent well-being.</li><li>
Incident Management: You have a track record of handling high-pressure situations, managing lost hours/shrinkage, and optimizing workload routing (overflow, etc.) with a cool head.</li></ul>
Your Soft Skills &amp; Mindset:<ul><li>
Stakeholder Management: You can confidently manage relationships across all levels. You don&rsquo;t just report the news; you explain the &quot;why&quot; and the &quot;how&quot; to operational leads.</li><li>
Adaptability: Flexible to work weekends/Public Holidays. You thrive in fast-paced environments. When the forecast changes or an incident occurs, you pivot quickly and welcome the challenge with a positive attitude.</li><li>
Collaboration: You are extremely guided towards teamwork. You believe that we win together and are eager to share knowledge with junior specialists and the wider team.</li><li>
Communication: You are a friendly communicator and a great storyteller. You can translate complex metrics into clear, actionable insights for non-technical partners.</li></ul>
It&rsquo;s a bonus if you have:<ul><li>
A background in Fintech or Financial Services.</li><li>
Experience specifically with Twilio.</li><li>
Previous experience in automating WFM workflows.</li></ul> 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

Workforce Management Senior Specialist

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
This role offers a unique opportunity to shape the technical foundation that empowers Wise employees to achieve our mission. As a Senior Engineering Lead responsible for one of our People Technology teams at Wise, you will be instrumental in supporting the transformation of the People Technology Team by connecting Wise's strategic business requirements to our tech-stack, minimising friction and maximising productivity. To drive tangible impact on the company's mission you&rsquo;ll be adept at creating a high performing team that delivers impact with speed and quality.
You will lead a global team of engineers, responsible for evolving our People Data and Tech team from a service function into a scalable platform team, overseeing the technical roadmap, architectural integrity, and security of our integrations and data.
Why you should join us<ul><li>
Scale &amp; Impact: You&rsquo;ll be responsible for systems that support thousands of global employees in a fast-growing, publicly-traded fintech.</li><li>
Autonomy: We don&rsquo;t do micro-management. You&rsquo;ll own your roadmap, choosing the best technical paths to solve People Team challenges.</li><li>
Complex Problem Solving: From. scaling global payroll across dozens of jurisdictions to building bespoke integrations between Workday and our internal tools, the technical challenges are constant.</li><li>
Mission-Driven Culture: Join a company that values transparency, &quot;customer is first&quot; (even internal customers), and getting it done.</li></ul>
We empower teams to make decisions and take ownership. We value clear outcomes, strong cross-functional partnerships and measurable impact.
.
What You&rsquo;ll Do (Responsibilities)<ul><li>
Technical Leadership: Own the technical roadmap of the team, ensuring it addresses important technical debt, reliability, security, and scalability concerns.</li><li>
People Management: Manage the performance, well-being, and growth of 5 engineers through feedback and active coaching.</li><li>
Architecture &amp; Integration: Lead architectural reviews of integrations, document systems, and identify areas for optimisation.</li><li>
Data &amp; Reporting: Oversee the creation of a clear Reporting Catalogue for Workday, optimising connections and dashboard performance as well as supporting the integration of Visier as our People Reporting tool of choice.</li><li>
Stakeholder Partnership: Partner with the People Team to develop long-term strategy and communicate complex technical trade-offs to non-technical stakeholders.</li><li>
Site Leadership: Take on foundational leadership responsibilities for the Platform Tribe in Hyderabad, helping to scale the local engineering presence.</li></ul>
We are fully aware that it is uncommon for a candidate to have all skills required and we fully support everyone in learning new skills with us. So if you have some of those listed below and are eager to learn more we do want to hear from you! 
Qualifications<ul><li> 
Leadership Experience: 5+ years of experience managing engineering or technical teams, with a proven track record of developing talent.</li><li>
HR Tech Domain Expertise: Deep experience with Workday (HCM) and a solid understanding of the HR tech ecosystem (ATS, LMS, Payroll).</li><li>
Technical Background: Strong experience delivering technical roadmaps and making architecture/integration decisions (APIs, identity/SSO, data model, vendor integrations), as well as advanced skills in Workday reporting, calculated fields, and dashboard creation.</li><li>
Excellent Communicator with Stakeholder Mastery: Demonstrated success building partnerships across HR, engineering, analytics and compliance with the ability to communicate complex technical concepts to non-technical stakeholders.</li><li>
Analytical Mindset: You use data to prioritize your roadmap and measure the success of your team's output.</li><li>
Ability to thrive in Ambiguity: You are comfortable navigating unclear requirements and shifting priorities. You can build structure out of chaos and make pragmatic decisions even when all the facts aren't yet available.</li></ul> 
Nice to have<ul><li>
Fintech Experience: Experience working in a regulated financial environment with data privacy and audit requirements (DORA, SOX, and GDPR)</li><li>
System Migration Experience: You&rsquo;ve led a team through a major system implementation or migration (e.g., migrating an ATS or LMS).</li><li>
Agile Methodology: Expert-level proficiency or certification in Agile methodologies.</li></ul> 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

Engineering Lead - People Technology

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
We&rsquo;re looking for FinCrime Operations Analyst - Sanctions to join our growing Sanctions Screening team in Hyderabad. This role is a unique opportunity to have an impact on Wise&rsquo;s mission, grow as a Sanctions expert and help Wise stay compliant with Sanctions Regulations. If you enjoy analysing information, working with constant changes and have an eye for detail this job is for you. 
Here&rsquo;s how you&rsquo;ll be contributing to the Sanctions Screening team:<ul><li>
Sanctions Screening and Investigation: Review and investigate potential matches generated by sanctions screening systems, conducting due diligence to determine if a true match exists. Escalate potential sanctions breaches to the appropriate teams in a timely manner via established channels and by following documented processes.</li><li>
Monitoring: Analyse transaction data to identify unusual patterns or activities that may indicate money laundering, terrorist financing, or sanctions evasion. Conduct alert reviews, whether system-generated or internally escalated, focusing on specific transactions, customers or typologies. Your role is to triage actionable alerts that warrant further review, proactively identifying red flags, discrepancies, or other trends that may indicate potential financial crime issues, including but not limited to money laundering, terrorist financing, or sanctions evasion.</li><li>
Regulatory Compliance: Stay up-to-date on changes to sanctions regulations (e.g., OFAC, EU, UK) and AML and due diligence laws and regulations. Assist in implementing changes to guidances and procedures to ensure compliance. Highlight any process inaccuracies or out-of-date issues and consistently follow established guidelines with high accuracy and incorporate updates cascaded within the team or wider function.</li><li>
Documentation and Record Keeping: Maintain accurate and comprehensive records of alert reviews investigations, decisions, and supporting documentation including but not limited to decision rationale. Ensure compliance with data privacy regulations and internal data security protocols. Ensure timely internal escalation to other teams in strict accordance with Wise policies and guidelines.</li><li>
Risk Assessment and Escalation: Perform and document risk assessments related to sanctions and AML. Escalate high-risk cases and potential compliance breaches, and suspicious activity, to the appropriate teams. Escalate incidents, high-risk customers, control issues, or material breaches to function&rsquo;s leadership in a timely and precise manner, following established protocols.</li><li>
Collaboration: Work closely with other teams, including KYC, Compliance, and Engineering, to enhance sanctions and AML controls. Develop and maintain productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment. Participate in team meetings and training sessions.</li><li>
Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions.</li><li>
KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.</li><li>
Trainings: Complete all company-assigned mandatory, refresher or ad hoc trainings on time and with diligence.</li><li>
Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.</li></ul> 
Qualifications<ul><li> 
You&rsquo;re eligible to work in Hyderabad.</li><li>
Strong verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.</li><li>
A minimum of 1+ years of experience in Operations, preferably in sanctions compliance, AML, due diligence or a related field.</li><li>
Capable of maintaining a high level of quality and accuracy, with a strong commitment to precise process adherence and meeting established standards, even when managing routine tasks or high workloads.</li><li>
Ability to work independently and make decisions within well-defined procedures or apply a risk-based approach in your key tasks.</li><li>
Punctual, independent, proactive, and willing to get things done.</li><li>
Exceptionally inquisitive mind, always looking out for more information where available, but also able to cut through the noise.</li><li>
Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast-paced and high-pressure environment.</li><li>
Ability to work autonomously within established procedures and practices.</li><li>
Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through established communication channels.</li><li>
Flexible to work in shifts. We work when our customers need us the most including early mornings, day times, weekends and public holidays as per business needs. 
 
Nice to have:</li><li>
Education: Bachelor&rsquo;s degree in Finance, Business Administration, Law, or related field</li><li>
Certifications: ICA, CAMS, or equivalent certification (Sanctions/AML focused).</li><li>
Experience with sanctions screening and transaction monitoring systems.</li></ul> 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

FinCrime Operations Analyst - Sanctions

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
We&rsquo;re looking for a Senior Regulatory Compliance Lead to join our growing North America Regulatory Oversight Compliance team. In this role, you&rsquo;ll be leading our Canada regulatory and financial crime compliance programs and regulator engagement. .
You&rsquo;ll work closely with cross-functional teams and lead our efforts to ensure that Wise complies with all applicable regulations in Canada. You&rsquo;ll also help shape and evolve our second-line compliance framework, providing critical insights to product, operations, and leadership teams, and helping embed compliance into everything we do.
If you're passionate about systems that make compliance smart, scalable, and transparent&mdash;and you&rsquo;re excited to work at the intersection of tech and financial services regulation&mdash;we&rsquo;d love to hear from you.
Your responsibilities will include:<ul><li>
Regulatory Liaison &amp; Horizon Scanning: Act as a primary point of contact for Canadian regulators (such as Bank of Canada, FINTRAC and CIRO) and banking partners. You are responsible for &quot;horizon scanning&quot;&mdash;identifying upcoming changes in Canadian regulatory and financial crime (FinCrime) legislation (e.g., the Proceeds of Crime (Money Laundering) and Terrorist Financing Act) and advising product teams on how these changes impact Wise's roadmap.</li><li>
Fincrime Framework Oversight: Develop, implement, and maintain the Second Line of Defense (2LoD) policies and procedures for regulatory and FinCrime compliance requirements for the Canadian market. This includes overseeing KYC (Know Your Customer), EDD (Enhanced Due Diligence), and transaction monitoring controls to ensure they effectively mitigate risks without creating unnecessary friction for customers.</li><li>
Compliance Advisory: Collaborate directly with Product Managers and Engineers and Product Compliance teams to ensure new features or payment rails are &quot;compliant by design.&quot; You would provide expert guidance on how to integrate regulatory and FinCrime controls into the user journey while maintaining the speed and transparency Wise is known for.</li><li>
Monitoring &amp; Independent Testing: Support and oversee regular monitoring and testing of the firm&rsquo;s regulatory and financial crime controls to evaluate their effectiveness. This includes managing internal audits, tracking remediation plans for any identified gaps, and providing comprehensive reporting to the Board of Directors on the health of the Canadian compliance program.</li></ul>
About you:<ul><li>
Knowledge of money transmission, prepaid accounts, Canada's consumer compliance regulations, and FinCrime related regulations</li><li>
5 years experience in compliance or audit including experience:<ul><li>
Utilizing Canadian territory portals and processes to deliver ad hoc and ongoing regulatory reporting</li><li>
Working with internal cross-functional stakeholders including product, operation, finance, legal, and people teams</li><li>
Communicating effectively with external stakeholders including auditors and regulators</li></ul></li><li>
Very detail-oriented</li><li>
Ability to meet tight deadlines</li><li>
Discretion and personal integrity, especially in regards to sensitive financial, personal, and corporate information</li><li>
Ability to be both reactive and help solve problems in the moment as well as proactive, building longer term solutions using data-driven decision making</li><li>
Experience (or interest) in working at a fast-paced internet, technology, or financial services companies in risk or compliance</li><li>
Experience using G-Suite, Office, Confluence, Jira and collaborative tools (e.g. Slack, Teams)</li><li>
Willing to travel, as Wise offices are located across different countries; and</li><li>
Legally authorized to work in the U.S.</li></ul>
Some extra skills that would be great:<ul><li>
Experience working in the Money Services Business (MSB) industry</li><li>
Experience working with international teams and understanding of global regulatory environments.</li><li>
Certified Regulatory Compliance Manager or similar qualification</li><li>
Prior experience working with the Bank of Canada, FINTRAC and CIRO.</li></ul>
We&rsquo;re people without borders &mdash; without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you&rsquo;re passionate about learning new things and keen to join our mission, you&rsquo;ll fit right in.
Also, qualifications aren&rsquo;t that important to us. If you&rsquo;ve got great experience, and you&rsquo;re great at articulating your thinking, we&rsquo;d like to hear from you.
And because we believe that diverse teams build better products, we&rsquo;d especially love to hear from you if you&rsquo;re from an under-represented demographic. 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

Compliance Lead - Canada

Join Wise Australia Investments and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wise Australia Investments

About Company

Workforce Management Senior Specialist

Engineering Lead - People Technology

FinCrime Operations Analyst - Sanctions

Compliance Lead - Canada