Qureos Mentor

Wizpro Inc

Overview Join our dynamic team as a Service Desk Analyst and become the first point of contact for IT support within a fast-paced, technology-driven environment. In this role, you will deliver exceptional technical assistance to end-users, troubleshoot software and hardware issues, and ensure seamless operation of IT infrastructure. Your proactive approach and problem-solving skills will help maintain high levels of user satisfaction and operational efficiency. This position offers an exciting opportunity to develop your IT support expertise while working with cutting-edge tools and technologies.Responsibilities<ul><li>Provide prompt and professional technical support to end-users via help desk tickets, phone, email, or remote sessions.</li><li>Troubleshoot software issues across various operating systems including Windows, macOS, and Linux, ensuring quick resolution.</li><li>Manage computer hardware and peripherals, including desktops, laptops, mobile devices, printers, and other IT equipment.</li><li>Assist with network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, TCP/IP protocols, and network security measures like Meraki devices.</li><li>Support the deployment and management of software applications using tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), and ServiceNow or Jira for ticketing and workflow management.</li><li>Perform user account management tasks within Active Directory and handle access permissions across multiple platforms.</li><li>Collaborate with IT teams to resolve complex infrastructure issues involving Windows Server environments, BMC Remedy incident management system, or Microsoft Office suite.</li><li>Document troubleshooting steps thoroughly in ticketing systems such as ServiceNow or Jira to ensure clear communication and continuous improvement.</li><li>Assist in maintaining IT infrastructure documentation including hardware inventories, network diagrams, and configuration records.</li><li>Communicate effectively with users at all levels to explain technical solutions clearly and professionally while maintaining a positive customer service attitude.</li></ul>Experience<ul><li>Proven experience providing technical support in a help desk or desktop support role within a corporate environment.</li><li>Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux distributions; familiarity with Microsoft Windows Server is a plus.</li><li>Hands-on experience troubleshooting computer hardware components and peripherals as well as mobile devices.</li><li>Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations, VPNs, firewalls (including Meraki), and network security best practices.</li><li>Familiarity with enterprise tools like SCCM for software deployment, GPO for policy management, Active Directory for user management, and ticketing systems such as ServiceNow or Jira.</li><li>Ability to analyze complex technical problems quickly using strong analysis skills to identify root causes and implement effective solutions.</li><li>Excellent communication skills with the ability to explain technical information clearly to non-technical users while delivering outstanding customer service.</li><li>Knowledge of help desk best practices along with experience supporting diverse operating systems including Windows and macOS environments is highly desirable. Join us in delivering top-tier IT support that keeps our organization running smoothly! Your expertise will make a real difference in empowering users through reliable technology solutions while advancing your career in a vibrant tech environment.</li></ul>Job Type: Full-timePay: From $43,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Service Desk Analyst

Join Wizpro Inc and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wizpro Inc

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Service Desk Analyst