Qureos Mentor

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 Minimum Exp 6 years and out of which At least 2-3 years of strong outbound sales experience within large-scale BPO operations. Should have 2 to 3 years of supervisory/ management experience or progressive experience up to and including leadership, coaching and/ or supervisory roles.Fair understanding of digital marketing concepts and trendsExperience in managing corporate and field sales experienceStrong people &amp; team management experience with proven leadership skillsHighly analytical, with a track-record of being a strong problem solver, capable of translating analysis and insights into actionable business planAbility to learn quickly and handle complexity, change and ambiguitySuccessful track record in supporting recruitment and talent acquisitionKRA&rsquo;s&cir; Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/ benefit analyses.&cir; Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization.&cir; Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing &amp; completing action plans; driving process improvement initiatives &amp; quality assurance programs
 
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Assistant Operations Manager

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 Company Description
 
 
 
 
 WNS Global Services
 
 Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group&rsquo;s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
 
 
 Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
 
 
 
 Job Description
 
 
 
 Job Description &ndash; Associate The candidate will be primarily responsible for providing back office, data entry, and data checks support to clientKey Responsibilities include:
 
 
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 Examining identity proof documents to assess whether they are fraudulent or genuine using Standard Operating Procedures.
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 Extracting the relevant data points required from the documents received and comparing them with provided information&middot; Comparing live image with the image template in corresponding identity document using SOPs&middot; Working with the team and providing continuous insights on the process/techniques&middot; Extremely good with ID Verification and Document Printing Techniques.
 
 
 
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 Knowledge:
 
 
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 Proficient in English speaking, reading and writing skills&middot; Attention to detail&middot; Ability to interpret and adhere to SOPs&middot; Self-motivated with the ability to work independently&middot; Minimum work experience of 0-2 years in an office or BPO environment&middot; Good Typing Skills (min 25wpm with 90% accuracy)Additional Information&middot; Should be able to work in rotational shifts and rotational week offs as process operates 24/7
 
 
 
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 Qualifications
 
 
 
 Graduate - any stream
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Associate - Operations

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 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
 
 
 Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
 
 
 
 Job Description
 
 
 
 Job Summary: The Business Analyst will play a crucial role in WNS customer engagements to understand the client business requirements and drivers, and help translate them to implementable technical requirements and user stories. They will utilize their extensive experience in data analysis and analytics, combined with deep domain understanding of the industry, to provide actionable insights and recommendations that drive business success in this sector. Industry: Retail &amp; Consumer Goods Candidate is expected to have exposure to one or more of the following functional areas -
 
 
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 Product Development (Research, design, and development of consumer products, Product lifecycle management, Product data management)
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 Manufacturing and Operations (Production and quality control for consumer goods)
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 Sales and Marketing
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 Supply Chain and Logistics (supply chain management, distribution, and inventory.
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 Customer Relations and Support Candidate is expected to have exposure to one or more of the following Lines of Business:
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 Food and Beverages: Production and sales of food and drink products.
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 Apparel and Fashion: Clothing, footwear, and fashion accessories.
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 Consumer Electronics: Electronics, gadgets, and appliances.
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 Home and Personal Care: Household and personal care products. Key Responsibilities:
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 Domain Understanding: Demonstrate a strong understanding of the industry, its challenges, trends, and specific data needs.
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 Data Analysis: Analyze large datasets to extract valuable insights and trends specific to the industry.
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 Requirements Gathering: Collaborate with stakeholders to gather and document business requirements, ensuring a deep understanding of domain-specific needs.
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 Data Modeling: Understand data models, and help translate complex business needs into structured data solutions.
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 Business Intelligence: Understand customer&rsquo;s KPIs and provide analytical and business intelligence inputs to customer&rsquo;s data visualizations and dashboard requirements &amp; performance metrics
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 Market Analysis: Stay updated on industry trends, market dynamics, and competitive landscapes to inform data-driven decision-making.
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 Cross-functional Collaboration: Collaborate with cross-functional teams to implement data-driven solutions and initiatives.
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 Data Quality: Provide inputs to the data engineering team to help ensure data accuracy, consistency, and integrity within the domain.
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 Software &amp; Tools: Proficiency in analytics and Data Tools, such as Python, R, SQL, Tableau, Power BI is desirable
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 Regulatory Compliance: Knowledge of data security and privacy regulations is needed
 
 
 
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 Qualifications
 
 
 
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 Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Science).
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 10-12 years of experience in business analysis, with a strong focus on data and analytics in the industry.
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 Strong functional exposure to data management, statistical analysis, and data visualization.
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 Familiarity with industry-specific software and tools such as Python, R, SQL
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 Ability to work effectively in a cross-functional, collaborative team environment.
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 Strong problem-solving and critical-thinking skills.
 
 
 
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 Additional Information
 
 
 
 NAExperience Level: 10-12 Years
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Business Analyst- Retail & Consumer Process Goods

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 Company Description
 
 
 
 
 WNS (Holdings) Limited (NYSE: WNS)
 
 , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
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 Answer incoming calls and respond to customer queries
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 Research and resolve customer issues using the tools and applications provided
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 Attention to detail and accuracy
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 Ability to communicate clearly, concisely and effectively
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 Maintain expected Quality Targets
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 Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
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 Meet internal Production, Utilization and Productivity target
 
 
 
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 Qualifications
 
 
 
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 Graduate fresher&rsquo;s or HSC with minimum 6 months experience
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 Proficient in computer applications
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 Knowledge of customer service practices
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 Excellent listening, verbal and written communication skills
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 Good logical, analytical and problem solving abilities
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Associate/Senior Associate - Operations

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 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
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 Handle inbound and outbound customer calls in a professional manner.
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 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
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 Assist customers with product or service-related questions, account inquiries.
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 Utilize active listening skills to understand customer needs and ensure their satisfaction.
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 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
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 Document customer interactions and update customer records with accurate information.
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 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
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 Upsell and cross-sell products or services basis process requirement
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 Perform all duties within team and personal targets.
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 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
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 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
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Associate/Sr. Associate

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 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
 
 
 
 Job Description
 
 
 
 Applicant should be comfortable with voice profile
 
 
 Applicant should be comfortable working in a 24/7 shifts
 
 
 Applicant should have customer centric approach
 
 
 
 Qualifications
 
 
 
 Both UG and Grad can apply
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Voice Operations

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 Company Description
 
 
 
 
 WNS (Holdings) Limited (NYSE: WNS),
 
 is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
 
 
 
 Job Description
 
 
 
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 Populate databases (e.g., drug information, company deals, pricing, launch dates, global market access statistics) with information provided from various sources including secondary data from information resources or research teams or data procured by the research services analyst team
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 Extract data as needed for delivery to analyst teams
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 Creation and population of PowerPoint and Excel templates (including leveraging technology such as e-tabs to produce), tables, figures, and graphics, in support of building final client deliverables
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 Interpreting data and bulleted text provided by Analysts and other staff and translating them into carefully crafted presentations and other professional deliverables.
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 Process primary market research data, including conducting cross-tabulations, statistical analysis (e.g., t-test, z-test, ANOVA, Chi-square) and frequency table (e.g., frequencies, counts, percentages, mean, median, standard deviations) generation
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 Data validation and preparation &ndash; perform quality checks and cleaning of raw primary market research data
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 Performing edits on reports, slide decks, consulting projects, and other company publications to ensure professionalism and quality and adherence to house style
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 Identifying discrepancies and spotting holes in logic between text and data tables
 
 
 
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 Qualifications
 
 
 
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 Undergraduate degree (e.g. Bachelor&rsquo;s degree) with a proven record of academic success is required
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 Business or Commerce degree is a plus
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 Advanced degree (MA, MBA, MS in life sciences, social sciences, or statistics) and/or relevant experience in the biopharma, healthcare, or market research sector a plus
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 Excellent attention to detail and an instinct for recognizing patterns, creating categories, and organizing ideas
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 Strong analytical skill set, including proficiency with SPSS analytical software is required
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 Proficient in English grammar and spelling
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 Ability to communicate clearly, concisely, and objectively in written and spoken English
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 Proficiency in software including E-tabs, SQL, and Tableau is a plus
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 A flexible and collaborative approach to work
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 Proven teamwork skills and a willingness to work with others both in person and remotely
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 Capable of working independently and making informed decisions
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 Willingness to question assumptions, theories, and facts
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 Ability to recognize what is missing in content, argument, or presentation
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 Strong critical thinking and analytical skills (must be capable of working with and analyzing data)
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 Strong time management skills and the ability to work well under pressure and meet tight deadlines
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 Strong initiative and highly self-motivated
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 Ability to provide new ideas and adapt to process improvements and/or new technological tools
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 Strong Proficiency in Microsoft Word, Excel, and PowerPoint, plus other technologies and software as required
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 Knowledge of pharmaceutical and/or medical device industries an asset but not required
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 Experience in analyzing, interpreting, and data visualizing complex datasets
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 Ability to prioritize effectively and adopt a systematic approach to tasks
 
 
 
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 Additional Information
 
 
 
 Ability to work on multiple requests in a fast-paced environment Excellent written and verbal communication skills, Rotational shift
 
 
 2 years SLA
 
 
 Excellent comm. Skill
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Sr. Analyst - Market Research (PMR Analyst) (R&A)

Join WNS and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WNS