Qureos Mentor

<div>
 
 Company Description
 
 
 
 
 WNS (Holdings) Limited (NYSE: WNS)
 
 , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Video Link
 
 : https://youtu.be/sLM22bAN7lA
 
 
 
 Job Description
 
 
 
 Candidate should have good communication skill, Should be good at customer services
 
 
 Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts,
 
 
 experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office
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WNS Walk in Indore Hiring - Associate / Sr. Associate

<div>
 
 Company Description
 
 
 
 
 WNS Global Services
 
 Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group&rsquo;s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
 
 
 Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for outstanding customer service via over Phone, Emails, Chat mediums
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 Answers queries and provide resolutions in a respectful, helpful and responsive manner
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 <li>
 Takes action to provide client / customer delight being within established service standards
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 Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
 </li>
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 Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
 </li>
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 Is able to ethically upsell and cross sell a service / product to the customer
 </li>
 <li>
 Adherence to shift schedule, team meetings and training requirements
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
 </li>
 <li>
 Graduate Freshers
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Skills Required
 
 
 
 <ul>
 <li>
 Excellent spoken / Verbal communication skills
 </li>
 <li>
 Excellent customer service skills
 </li>
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 Taking responsibility for customer satisfaction and loyalty
 </li>
 <li>
 Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
 </li>
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 Ability to respond quickly and effectively in a fast-paced environment
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 <li>
 Disciplined and resourceful to meet business demands in a structured, virtual call center environment
 </li>
 </ul>
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Mumbai - Walk in Interview

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 Quality Manager Job Description Quality Manager oversees quality assurance processes and ensure compliance with industry standards and regulations. The ideal candidate will develop, implement, and maintain quality control systems to enhance product reliability and customer satisfaction. Spearhead Continuous Improvement Process.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and enforce quality control policies and procedures.
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 Monitor and analyze quality performance metrics.
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 Conduct audits, inspections, and risk assessments.
 </li>
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 Ensure compliance with regulatory and industry standards.
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 Investigate quality issues and implement corrective actions.
 </li>
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 Collaborate with Operations and other department to enhance quality.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educational Background
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 Bachelor&rsquo;s Degree: o Engineering (Mechanical, Industrial, Electrical) Business Administration Manufacturing Quality Assurance or other related fields
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 Work Experience
 </li>
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 Relevant Quality Management Experience
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 Leadership Experience: This includes supervising teams, managing quality improvement initiatives, and liaising with other departments.
 </li>
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 Familiarity with Shipping and Logistics cycle is a plus.
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 Skills and Knowledge
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 Strong Knowledge of Quality Management Systems (QMS): Familiarity with industry standards and methodologies (ISO 9001, Lean, Six Sigma, etc.) is critical.
 </li>
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 Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
 </li>
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 Problem-Solving Skills: Resolving issues related to product quality and finding solutions to prevent them in the future.
 </li>
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 Communication Skills: Ability to communicate clearly with internal teams and external stakeholders, especially when explaining quality requirements or presenting reports.
 </li>
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 Attention to Detail: Ensuring products or services meet the required standards and identifying issues before they become problems.
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 Project Management: Ability to lead and manage quality improvement projects effectively.
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 Continuous Improvement Mindset
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 Experience in running ideation sessions and leading process improvement projects within the organization with significant benefits.
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 Familiarity in Process Improvement Methodologies.
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 Knowledge and familiarity with automation principles and methodologies.
 </li>
 </ul>
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Deputy Manager - Transactional Quality - Hyd - REF62792M (Transactional Quality, Transformational Quality experience)

<div>
 
 
 Hiring at WNS
 
 
 
 
 
 
 Hiring Alert | Immediate Requirement - Customer Support Representative (Email Process) for an International Airlines.
 
 
 
 
 
 
 Walk-in drive on 29th Oct Wednesday from 12pm-3pm at WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West, Mumbai.
 
 
 
 
 
 
 We are looking for freshers as well as experienced candidates with Excellent English Communication &amp; Email drafting skills.
 
 
 
 
 
 
 Role: Email Process Associate
 
 
 
 
 Location:
 
 Vikhroli West Mumbai (Work from Office)
 
 
 
 Shift:
 
 Rotational shifts with 1 rotational week off
 
 
 Pick up &amp; Drop facilities provided
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Draft professional emails to resolve customer queries and complaints.
 
 
 Deliver exceptional customer service while handling sensitive issues.
 
 
 Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
 
 
 
 
 
 
 Required Skills:
 
 
 
 Graduate Freshers or experienced in customer service email process.
 
 
 Excellent written and verbal communication skills.
 
 
 Strong email drafting and comprehension abilities.
 
 
 Customer-centric approach with problem-solving mindset.
 
 
 
 
 
 
 To meet
 
 - HR Reeya Shere
 
 
 
 Contact:
 
 7738010127
 
 
 
 Email:
 
 reeya.shere@wns.com
 
 
 
 
 
 Please mention
 
 Reeya Shere
 
 as your reference.
 
 
 
</div>

Associate

<div>
 
 Company Description
 
 
 
 
 WNS (Holdings) Limited (NYSE: WNS)
 
 , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
 
 
 We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Answer incoming calls/Chats and respond to customer queries
 </li>
 <li>
 Research and resolve customer issues using the tools and applications provided
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Ability to communicate clearly, concisely and effectively
 </li>
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 Maintain expected Quality Targets
 </li>
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 Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
 </li>
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 Meet internal Production, Utilization and Productivity target
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduate fresher&rsquo;s or HSC with minimum 6 months experience
 </li>
 <li>
 Proficient in computer applications
 </li>
 <li>
 Knowledge of customer service practices
 </li>
 <li>
 Excellent listening, verbal and written communication skills
 </li>
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 Good logical, analytical and problem solving abilities
 </li>
 </ul>
</div>

Associate/Senior Associate - Operations

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner.
 </li>
 <li>
 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
 </li>
 <li>
 Assist customers with product or service-related questions, account inquiries.
 </li>
 <li>
 Utilize active listening skills to understand customer needs and ensure their satisfaction.
 </li>
 <li>
 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
 </li>
 <li>
 Document customer interactions and update customer records with accurate information.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
 </li>
 <li>
 Upsell and cross-sell products or services basis process requirement
 </li>
 <li>
 Perform all duties within team and personal targets.
 </li>
 <li>
 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 Key responsibilities/Skillsets will include but are not limited to:
 
 
 <ul>
 <li>
 2+ years of directly relevant experience
 </li>
 <li>
 Python, SQL, ETL Tools, Machine Learning, Dashboard (Power BI, Tableau), Market Research, Credit Analysis
 </li>
 <li>
 High competence in stake holding, time management and project Management skills
 </li>
 <li>
 Strong Written and Verbal Communication Skills
 </li>
 <li>
 Excellent analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Analyst/Sr.Analyst/Deputy Manager

Join WNS and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WNS