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Wolfe, LLC

<div><h3 class="jobSectionHeader">About Us</h3>
Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We partner with national brands such as Pizza Hut, KFC, Pandora Jewelry, Kendra Scott, Wawa, Journeys and others to manage their gift card programs. Our flagship consumer brand, PerfectGift.com, enables customers to create customized gift cards.
We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (https://wolfe-llc.breezy.hr/). 
 
<h3 class="jobSectionHeader">Role Summary</h3>
Wolfe is seeking a Senior Director of Sales, Merchant Solutions to own and scale our merchant acquisition strategy in the gift card and rewards ecosystem. This role is responsible for driving high-impact, enterprise-level merchant partnerships while leveraging deep industry experience and an established network of prospective clients.
Reporting to the EVP of Merchant Solutions, this leader will define and execute the outbound sales strategy for Merchant Solutions while remaining personally involved in prospecting, pitching, and closing strategic deals.
This is a player-coach role with direct report(s) and a strong expectation of hands-on selling. 
 
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Own and execute the outbound and inbound sales strategies for Merchant Solutions, including personally sourcing, pursuing, and closing strategic and complex merchant partnerships</li><li>
Leverage an existing industry network and industry tradeshows/conferences to generate qualified leads, warm introductions, and high-value opportunities</li><li>
Manage the full sales lifecycle from outreach through contract execution and onboarding initiation, maintaining a disciplined and accurate pipeline</li><li>
Facilitate P&amp;L and Opportunity forecasts for prospective merchants</li><li>
Directly manage and mentor one sales team member while setting clear performance expectations and modeling hands-on selling behavior</li><li>
Partner cross-functionally with Marketing, Product, and Client Success to ensure strong go-to-market execution, smooth onboarding, and successful long-term merchant outcomes</li></ul>
<h3 class="jobSectionHeader">Impact Statement</h3>
For more clarity on the role, below are the success metrics and measurements for this role in the first 120-150days.:
<ul><li>Enhance Merchant Solutions pipeline by adding 20+ high value merchants (over $1m per year in revenue) that represent active opportunities, with clear next steps and decision-maker engagement</li><li>
Advance 2-3 high-value merchants to contract phase and achieve at least one signed contract
</li><li>Leverage existing industry relationships to generate warm introductions and accelerate deal progression for existing merchants in the pipeline</li><li>
Personally lead outbound sales activity, Hubspot use and tracking, including prospecting, executive-level pitches, and negotiations on strategic accounts</li><li>
Facilitate F2F partner meetings and attend industry conferences. Travel approximately 25% of time.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>10 or more years of experience in sales, business development, or partnerships</li><li>
5+ years of industry experience in FinTech, specifically gift cards, payments and loyalty</li><li>
Demonstrated success closing large, complex deals with senior and executive-level decision makers</li><li>
Existing merchant, FinTech, or payments industry relationships that can be leveraged for client acquisition</li><li>
Strong outbound sales experience in a solutions-based or platform environment</li><li>
Proven ability to operate as a hands-on sales leader while managing a small team</li><li>
Excellent communication, presentation, and negotiation skills</li><li>
Strategic mindset paired with a roll-up-your-sleeves execution style</li><li>
Comfort working in a fast-moving, entrepreneurial environment</li><li>
Ability to travel 30 to 40 percent of the time</li></ul>
<h3 class="jobSectionHeader">Compensation &amp; Benefits</h3>
Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:
<ul><li>Incentive Bonus</li><li>
Restricted Stock Units (RSUs)</li><li>
Profit Share 
</li><li>
Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)</li><li>
Short-Term Disability Insurance (Wolfe pays 100% of premium)</li><li>
Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage</li><li>
PTO (vacation and sick time)</li><li>
Corporate Holidays and Floating Holidays</li><li>
401(k)</li><li>
Employee recognition program</li><li>
Charitable Donation to a charity of your choice yearly</li><li>
Employee Referral Bonus</li><li>
Tuition Reimbursement</li><li>
Internal Training and Information sessions</li><li>
Family Picnic, Holiday Party, and other outings</li><li>
Internal Culture Club</li></ul>
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Wolfe is an Equal Opportunity Employer.
Wolfe does not sponsor employment visas.</div>

Senior Director of Sales, Merchant Solutions

<div><h2 class="jobSectionHeader">About Us</h2>
Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We partner with national brands such as Pizza Hut, KFC, Pandora Jewelry, Kendra Scott, Wawa, Journeys and others to manage their gift card programs. Our flagship consumer brand, PerfectGift.com, enables customers to create customized gift cards.
We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (https://wolfe-llc.breezy.hr/). 
 
<h2 class="jobSectionHeader">Role Summary</h2>
Currently, our B2B sales &amp; service team is searching for an ambitious, compassionate, and intelligent employee, with a strong positive focus on internal &amp; external customer support to help us on our path to change the gift card industry.
In this role, you will report to the SVP, Business Solutions and be the primary point of support for our many critical projects and processes. Your primary responsibilities include supporting the entire sales team's efforts through a wide variety of tasks and projects.
This role is aligned with many facets of corporate sales support and key requirements include positive attitude, teamwork, extreme accuracy, and the ability to interact with a wide variety of internal and external stakeholders. This team member can expect to interact frequently with the entire corporate sales team as well as the compliance, marketing, accounting, and manufacturing teams.
We'll provide ongoing in-depth training to ensure your success. In return, you'll bring a passion for extraordinary service, strong attention to detail and documentation, with a proven ability to delight internal and external clients.
If you aspire to contribute to a cohesive results-driven team with exceptional potential for growth, we'd like to hear from you today.
Is this truly you?
We are looking for a results-oriented, team-driven, service-minded professional with a passion to achieve and grow. The person we ask to join the team has:
<ul><li>Commitment to and care for team members and clients.</li><li>
Unquestionable and unwavering integrity.</li><li>
A verifiable top-performer track record of achievement and desire to help others meet goals.
</li><li>A thirst for personal and professional knowledge, coaching, and a passion to succeed personally and as a team.</li></ul>
Essential Functions:
<ul><li>Fast response to sales-sensitive requests.</li><li>
Near perfect delivery of sample products for clients, sales team &amp; marketing projects.</li><li>
Personal accountability for achieving goals.</li><li>
Active contributions to the success of team members and the organization.</li><li>
Timely documentation and reporting.</li></ul>
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Client support &amp; relationship building with our top customers</li><li>
Support the sales team with operational needs including price changes, Promo codes, product change requests, payment change requests, shipping support.</li><li>
General weekly reporting &amp; sales incentive reconciliations.</li><li>
Product samples &amp; product delivery support.</li><li>
General sales support ticket resolution, client quotes, etc.</li><li>
Trade show support (occasional travel may be required).</li><li>
Sales newsletters and contest administration.</li><li>
Documentation of procedures &amp; document management.</li><li>
Other duties as aligned with company needs and position profile.</li><li>
Calls to potential corporate clients from our consumer channels (typically no more than 5 &ndash; 10 a day)</li><li>
Support high-value accounts with prep and follow-ups</li>
<li>Assist with QBRs and identifying upsell opportunities</li>
<li>Stay close to product updates and client feedback</li>
</ul><h2 class="jobSectionHeader">Impact Statement</h2>
For more clarity on the role, below are the success metrics and measurements for this role in the first 90 to 120 days.:
<ul><li>Client Relationship Building: Attend at least 3 tier 1 client meetings (virtual or in-person) per month with the assigned account manager.</li><li>
Sales Team Support: Resolve sales ticket requests (price changes, shipping updates, etc) while maintaining a 30-minute SLA during normal business hours.</li><li>
Client Outreach: Reach out to 20 or more of our Small Business clients per week with a goal of getting them to convert to a Corporate client (hand off to sales team).</li><li>
Weekly Reporting: Delivery of a weekly sales team report to the sales managers &amp; maintain the daily activity sales board.</li></ul>
<h2 class="jobSectionHeader">Qualifications</h2>
Essential Knowledge, Skills and Abilities Required:
<ul><li>Proven sales support or related experience.</li><li>
Strong customer service experience &amp; a passion for serving others.</li><li>
Superior written and verbal communication.</li><li>
Attention to detail and accuracy with emphasis on numbers (pricing).</li><li>
Superb organizational and documentation skills and ability to prioritize workload.</li><li>
Critical thinking with ability to make decisions within provided guidelines having potentially large financial impacts.</li><li>
Goal-directed and constructively competitive.</li><li>
Proficient use of personal computers, internet and Microsoft Office suite including Outlook, Word and Excel.</li><li>
Experience with CRM software (i.e. HubSpot, Salesforce, etc.).</li><li>
A superior degree of professionalism and integrity and ability to securely handle confidential information in a PCI-compliant environment.</li></ul>
Education and Experience Required:
<ul><li>BA/BS degree or equivalent business experience.</li><li>
Three-plus (3) years successful sales administration experience or equivalent.
</li><li>Must thrive in a fast-paced, dynamic, cross-functional environment while achieving shifting priorities.</li></ul>
<h2 class="jobSectionHeader">Compensation &amp; Benefits</h2>
Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:
<ul><li>Incentive Bonus</li><li>
Restricted Stock Units (RSUs)</li><li>
Profit Share 
</li><li>
Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)</li><li>
Short-Term Disability Insurance (Wolfe pays 100% of premium)</li><li>
Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage</li><li>
PTO (vacation and sick time)</li><li>
Corporate Holidays and Floating Holidays</li><li>
401(k)</li><li>
Employee recognition program</li><li>
Charitable Donation to a charity of your choice yearly</li><li>
Employee Referral Bonus</li><li>
Tuition Reimbursement</li><li>
Internal Training and Information sessions</li><li>
Family Picnic, Holiday Party, and other outings</li><li>
Internal Culture Club</li></ul>
-
Wolfe is an Equal Opportunity Employer.
Wolfe does not sponsor employment visas.</div>

Sales Support Representative

Join Wolfe, LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wolfe, LLC

About Company

Senior Director of Sales, Merchant Solutions

Sales Support Representative