Urwah Admin

Wolters Kluwer

<div>Role Overview
Wolters Kluwer is seeking an Account &amp; Relationship Management Executive to manage and grow a portfolio of clients within its CP ESG Audit &amp; Assurance solutions. The role focuses on building strong client relationships, driving account growth, and ensuring successful adoption of audit, risk, and assurance solutions.
Key Responsibilities<ul><li>
Manage and develop relationships with key stakeholders across assigned accounts.</li><li>
Act as the primary point of contact for client needs, queries, and escalations.</li><li>
Identify and convert upsell and cross-sell opportunities within existing accounts.</li><li>
Support contract renewals, negotiations, and commercial discussions.</li><li>
Conduct regular client reviews to understand needs and drive value.</li><li>
Collaborate with internal teams to ensure smooth onboarding and delivery.</li><li>
Maintain CRM records, pipeline visibility, and accurate forecasting.</li></ul>
Required Skills<ul><li>
Strong relationship management and communication skills.</li><li>
Experience in account management, sales, or customer success.</li><li>
Ability to negotiate and manage commercial discussions.</li><li>
Good understanding of audit, risk, or SaaS solutions (preferred).</li><li>
Strong analytical and CRM skills.</li><li>
Problem-solving mindset with a customer-first approach.</li></ul>
Success Measures<ul><li>
Account growth and revenue expansion.</li><li>
Client retention and satisfaction.</li><li>
Upsell/cross-sell performance.</li><li>
Forecast accuracy and pipeline management</li></ul><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Account & Relationship Management Executive

<div>About the Role
As a Renewal Account Manager (Account &amp; Relationship Management Executive), you will manage and grow strategic healthcare accounts across Saudi Arabia, with a strong focus on end-to-end renewal lifecycle management. You will build trusted relationships with key stakeholders, ensure timely and successful renewals, and drive adoption of Wolters Kluwer Health solutions.
You will proactively manage renewal pipelines, mitigate retention risks, identify expansion opportunities, and ensure compliance with local procurement requirements. This role requires close collaboration with internal stakeholders to deliver a seamless customer experience and sustain long-term account value.<div></div>
Key Responsibilities<ul><li>
Own and manage the full renewal lifecycle, including forecasting, early engagement, pricing strategy, negotiation, and contract closure.</li><li>
Build and maintain strong relationships with healthcare decision-makers and key stakeholders.</li><li>
Drive on-time renewal execution, minimizing churn and securing long-term customer retention.</li><li>
Identify risks and implement proactive retention strategies to protect revenue.</li><li>
Drive account growth through upselling and cross-selling aligned to customer needs.</li><li>
Lead contract negotiations and manage commercial agreements in alignment with company policies.</li><li>
Ensure compliance with local governmental procurement processes (e.g., Etimad platform and public sector tendering requirements).</li><li>
Conduct regular business reviews to ensure customer satisfaction and uncover growth opportunities.</li><li>
Partner with internal teams to support solution adoption, resolve issues, and optimize customer outcomes.</li><li>
Maintain accurate renewal forecasts, account plans, and CRM records.</li></ul><div></div>
Key Skills &amp; Qualifications<ul><li>
5&ndash;7 years of experience in account management, renewals, or sales within healthcare, SaaS, or technology environments.</li><li>
Strong experience in renewal management, contract negotiation, and customer retention strategies.</li><li>
Robust knowledge of local governmental procurement processes, including platforms such as Etimad and public sector contracting frameworks.</li><li>
Excellent relationship-building, stakeholder management, and consultative selling skills.</li><li>
Strong communication, negotiation, and presentation abilities.</li><li>
Experience working with healthcare organizations or healthcare technology solutions is preferred.</li><li>
Proficiency in CRM systems and data-driven sales/renewal performance management.</li><li>
Results-driven with strong problem-solving skills and attention to detail.</li></ul><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Renewal Account Manager

<div>Permanent remote role, candidate can be located anywhere in the U.S.<div> 
As an Advanced Inside Sales Representative, you bring extensive knowledge and expertise in managing complex sales activities and resolving sophisticated customer issues. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes. 
 
Responsibilities: 
<ul><li>Handle the most complex inbound and outbound sales inquiries.</li><li>Process and manage high-impact customer orders.</li><li>Maintain and update detailed and accurate customer records.</li><li>Qualify and prioritize sales leads with strategic potential.</li><li>Record, analyze, and report on detailed sales activities and trends.</li><li>Develop and present comprehensive sales quotes and proposals.</li><li>Resolve highly complex customer issues with products and services.</li><li>Collaborate with multiple departments for large-scale orders.</li><li>Implement strategic sales initiatives and projects.</li><li>Mentor and guide junior associates and peers.</li></ul> 
Skills: 
<ul><li>Strategic Customer Service Orientation: Handle intricate and strategic customer needs.</li><li>Strategic Sales Techniques: Develop and execute specialized sales strategies.</li><li>Professional Communication Skills: High-level, nuanced communication.</li><li>Expert CRM Use: Advanced proficiency with CRM tools.</li><li>Exceptional Organization: Outstanding task and time management.</li><li>Refined Attention to Detail: Unmatched accuracy and precision.</li><li>Analytical Data Interpretation: Skilled at analyzing and interpreting complex sales data.</li><li>Extensive Product Knowledge: Thorough understanding of all products/services.</li></ul></div><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. 
Compensation:
$47,600.00 - $81,250.00 USD 

This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.<h2 class="jobSectionHeader">
Additional Information:</h2>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div>

Advanced Inside Sales Representative - Business Development Representative

<div>LOCATION: Hybrid &ndash; 4 days a month in the office (see locations on the posting)
This role is part-time 24 hours per week (flexible within business hours). You would be asked to work on Wednesdays between 1:00pm &ndash; 2:00pm ET weekly to attend a weekly team meeting.
OVERVIEW
If you are looking for an opportunity to learn more about higher education publishing&mdash;traditional and digital&mdash;and want to be part of a team that delivers innovative and quality content to health care students and professionals, we want to hear from you. This is an excellent entry-level opportunity for those looking to pursue a career in the publishing industry.
You will provide administrative and editorial support to the Associate Director of Assessment Content and team of content strategists. You will proactively coordinate with team members throughout the process of content development and publication to ensure timely delivery of key components.
RESPONSIBILITIES<ul><li>
Assisting with subject matter expert (SME) management tasks, including recruitment for item writing and editorial advisory boards, onboarding of writers and freelancers, and roster upkeep</li><li>
Assisting with general project coordination, special editorial projects, and ad-hoc requests</li><li>
Aiding content strategists as needed by uploading, reviewing, and/or revising items from writers and vendors</li><li>
Managing tasks related to content development and publishing cycles, and escalating issues</li><li>
Updating project dashboards and trackers, and reporting on key performance measures</li><li>
Coordinating internal and external meetings; taking meeting notes and following up on action items</li><li>
Routing contracts and setting up vendors/freelancers for payments</li><li>
Processing invoices and following up as needed to ensure timely payments</li><li>
Creating, reviewing, and updating internal standard operating procedure (SOP) documentation</li></ul>
QUALIFICATIONS
Education:<ul><li>
College degree (BA/BS) - English, Communications, Journalism, or related field preferred; or related experience. We will consider leadership, internships, co-ops, etc.</li></ul>
Experience:
<ul><li>1+ year in a role that provided administrative and/or editorial support, or related experience</li></ul>
ther Knowledge, Skills, Abilities, or Certifications<ul><li>
Strong oral and written communication skills</li><li>
Strong organization, prioritization, planning, and time management skills</li><li>
Cross-group collaboration skills</li><li>
Attention to detail</li><li>
Ability to develop understanding of complex processes</li><li>
Professionalism and integrity</li><li>
Flexibility and adaptability</li></ul>
#LI-Hybrid<h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. 
Compensation:
$29,200.00 - $48,900.00 USD 
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.<h2 class="jobSectionHeader">
Additional Information:</h2>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div>

Content Editing Associate – Editorial Assistant (part-time)

Join Wolters Kluwer and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wolters Kluwer

About Company

Account & Relationship Management Executive

Renewal Account Manager

Advanced Inside Sales Representative - Business Development Representative

Content Editing Associate – Editorial Assistant (part-time)