Urwah Admin

Wolters Kluwer

<div><div>Location: this is a hybrid position open to US based applicants within 50 miles of a Wolters Kluwer office.</div><div>
Product(s) you'll be supporting: UpToDate&reg; and other Healthcare SaaS products</div><div>
Region: Central/Midwest</div><ul><li>This is an individual contributor position</li></ul><div></div><div>
BASIC FUNCTION</div><div></div><div>
Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information</div><div>
technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors,</div><div>
technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve</div><div>
clinical effectiveness by helping healthcare professionals provide optimal care for their patients.</div><div></div><div>
CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing</div><div>
clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while</div><div>
striving to deliver high quality and effective care.</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES</div><div></div><div>
The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization across the CE product portfolio. They serve as a trusted advisor for our largest and most strategic accounts and are responsible for optimizing customer outcomes to ensure alignment with the client&rsquo;s clinical, operational, and strategic goals. They ensure strategic customer relationships are established and strengthened, drive product adoption and ensure utilization goals are achieved to maximize value realization, implementation projects are well-managed, communication plans are effectively designed and executed and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices, participates in training and onboarding, and mentors teammates in their growth and development.</div><div></div><div>
This includes but is not limited to:</div><div></div><ul><li><div>
Customer Relationship Management</div><ul><li><div>
Partner with Sales to build and maintain the health and well-being of assigned accounts, effectively managing customer expectations, and supporting success and renewal</div></li><li><div>
Enable team members to act as CE liaisons for customer executive leadership as it relates to project planning, execution, implementation and utilization efforts and serve as part of an escalation path for project plan related issues or questions</div></li><li><div>
Complete executive planning sessions for assigned customer accounts under the direction of, and in collaboration with, senior management and Sales</div></li><li><div>
Share best practices and encourage their adoption</div></li><li><div>
Interview and shadow customers to design workflows, trainings and deployment plans to meet unique customer needs and position CE positively</div></li><li><div>
Present findings both internally and externally to win support for process and performance improvement plans related to customer success</div></li><li><div>
Work with customers to set utilization goals and benchmark success, leveraging tools (reports, case studies, client references, etc.) to win and maintain customer support</div></li></ul></li><li><div>
Implementation and Project Management</div></li></ul><ul><li><div>
Develop effective plans for large scale customer deployments and utilization with identified milestones and goals</div><ul><li><div>
Understand and uncover customer needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts</div></li><li><div>
Lead the development and execution of comprehensive customer project plans, including implementation and optimization activities. This includes ensuring the coordinated execution of tasks across a multi-disciplinary team (Systems Implementation, Customer Support, Enterprise Support, Research &amp; Analytics, Lifecycle Marketing, etc.) and for a variety of activities (access planning, configuration, and execution; training &amp; onboarding; communication plans &amp; digital programs; reporting, etc.)</div></li><li><div>
Assess internal resource needs and requirements for efficient and effective implementation</div></li><li><div>
Track and review implementation project plan, including risk identification, gap assessment, and escalation</div></li><li><div>
Report on progress and effectiveness of plans to customer leadership and internal stakeholders, triggering escalation paths and creating remediation strategies when necessary</div></li><li><div>
Direct Customer Success Specialists in executing supporting implementation activities, including workflow design, customer configuration, branding &amp; tailoring, and customer training</div></li><li><div>
Ensure plan execution by direct contribution and oversight of assigned team members&rsquo; efforts, prioritizing efforts and resources for assigned customer portfolio.</div></li></ul></li></ul><ul><li><div>
Ongoing Utilization Management</div><ul><li><div>
Oversee customer utilization and product performance</div></li><li><div>
Analyze customer utilization patterns to identify areas of risk, opportunity and need</div></li><li><div>
Conduct utilization reviews with customer providing insight to utilization and making recommendations for improvement</div></li><li><div>
Work with customers to re-engineer workflow processes where necessary</div></li><li><div>
Partner with marketing on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaigns</div></li><li><div>
Identify cross-sell/up-sell opportunities for sales organization</div></li></ul></li><li><div>
Implementation Scoping (as assigned)</div><ul><li><div>
Advise sales team in establishing contract terms and pricing for the solution</div></li></ul></li></ul><ul><li><div>
Collaborate with sales team in reviewing and finalizing implementation scopes during select, active sales opportunities</div></li><li><div>
Provide feedback, as needed, on Implementation scopes and milestones to ensure that timelines are appropriate and strategies will be effective to achieve desired results</div></li></ul><ul><li><div>
On-going support</div></li></ul><ul><li><div>
Support customer with ad-hoc advisory and utilization support</div></li></ul><div></div><div>
OTHER RELATED DUTIES</div><div></div><ul><li>Establish positive, collaborative relationships with customer representatives even under difficult or escalated</li></ul><div>
circumstances</div><ul><li>Act and communicate professionally as a representative of the CE team</li><li>Respond quickly and appropriately to customer questions, needs and requests and coordinate resources to meet those</li></ul><div>
needs</div><div></div><div>
Performs other duties as assigned by supervisor</div><div></div><div>
JOB QUALIFICATIONS</div><div>
Education: Bachelor&rsquo;s degree required, Business/Health Administration preferred. Advanced degree or equivalent experience</div><div>
recommended.</div><div></div><div>
Experience:</div><ul><li>5+ years of experience in Saas-based customer success role, with a focus on strategic or enterprise-level customer engagement and value realization. Must have experience owning a book of business.</li></ul><div>
AND</div><ul><li>Deep understanding of the healthcare industry, including clinical environments and workflows, medical devices, and healthcare regulations.</li></ul><div></div><ul><li>Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures</li></ul><div>
o Must remain current on trends, regulatory changes, and innovations in the industry</div><div>
o Must act as a thought leader by sharing insights, whitepapers, and case studies with strategic accounts</div><div></div><div>
Other Knowledge, Skills, Abilities or Certifications:</div><ul><li>In-depth knowledge of clinical decision support (CDS) products and awareness of the competition and market differentiators</li><li>Excellent project management skills to track large, complex software implementations across multiple customer sites</li><li>Familiarity with customer success platforms and CRMs</li><li>Data-oriented, consultative approach to promote product utilization with customers</li><li>Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives</li><li>Superb presentation, oral, and written communication skills to effectively engage with C-level executives and cross-</li></ul><div>
functional teams</div><div></div><div>
TRAVEL REQUIREMENTS</div><div>
~30% - 40% travel domestically</div><div></div><div>
PHYSICAL DEMANDS</div><div></div><div>
Normal office environment</div><div></div><div>
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$98,500.00 - $172,700.00 USD<br>
<div></div>
This role is eligible for Bonus.<div></div><div><i>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Customer Success Manager - Healthcare

<div><div>Responsible for generating revenue within an organizational unit by creating new sales opportunities and closing sales. Sells products/services directly to end users primarily via face-to-face contact. Develops an understanding of business, financials, products/services and the market in field sales. Applies and uses knowledge of sales methods and manages moderately complex and somewhat difficult to close sales. Operates under general supervision.</div><div>
About the Role:<br>
As a Senior Field Sales Manager, you will elevate your role in driving our business success by representing our products and services with deeper customer understanding. You will be responsible for generating revenue within an organizational unit by creating new sales opportunities and closing sales. Sells products/services directly to end users in the corporate space. Develops an understanding of business, financials, products/services and the market in field sales. Applies and uses knowledge of sales methods and manages moderately complex and somewhat difficult to close sales. Operates under general supervision. You will take a proactive approach to meeting sales targets within your designated territory.</div><div></div><div><i>
***This is a remote based role.</i></div><div><br>
Responsibilities:</div><ul><li><div>
Generate new sales prospects</div></li><li><div>
Assist in all aspects of managing a sales territory &ndash; renewals, new sales and account management</div></li><li><div>
Work with team members on renewal/up-sell/cross-sell opportunities to existing accounts</div></li><li><div>
Develop and maintain relationships with customers to understand their needs.</div></li><li><div>
Engage in moderate negotiations to close sales successfully.</div></li><li><div>
Manage and prioritize sales activities within the assigned territory.</div></li><li><div>
Conduct compelling product/service demonstrations tailored to customer needs.</div></li><li><div>
Identify and qualify potential sales leads.</div></li><li><div>
Monitor and manage the sales pipeline to ensure continued growth.</div></li><li><div>
Provide detailed sales reports and forecasts to management.</div></li><li><div>
Analyze and anticipate customer requirements for tailored solutions.</div></li><li><div>
Collect and utilize market intelligence to improve sales approaches.</div></li><li><div>
Liaise with cross-functional teams (including Production, Projects, Customer Service, Product Development, and Sales departments) to enhance customer experience</div></li><li><div>
Travel to and attend conferences, events and customer meetings as required</div></li></ul><div><br>
Skills:</div><ul><li>
Sales Acumen: Strong knowledge of sales processes and strategies.</li><li>
Customer Relationships: Ability to build and sustain client relationships.</li><li>
Negotiation: Enhanced skills in negotiating terms and closing deals.</li><li>
Time Management: Efficiently manage time and prioritize tasks.</li><li>
Analytical Skills: Ability to analyze market trends and customer feedback.</li><li>
Technical Tools: Proficiency in using CRM and sales tracking software.</li><li>
Product Mastery: Comprehensive understanding of the company's products and services.</li><li>
Presentation Skills: Ability to deliver convincing and informative product demonstrations.</li></ul><div></div><div>
Key Requirements:</div><ul><li><div>
Bachelor&rsquo;s Degree or equivalent relevant experience</div></li><li><div>
3+ years&rsquo; experience in Field Sales or Account Management or other equivalent experience</div></li><li><div>
Working knowledge of business, financials, products/services and the market</div></li><li><div>
Excellent communication (both written &amp; oral) and presentation skills</div></li><li><div>
Ability to manage own territory/account and monitor resources</div></li><li><div>
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.</div></li></ul><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$57,400.00 - $98,350.00 USD<br>
<div></div>
This role is eligible for Commission.<div></div><div><i>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Senior Field Sales Manager

<div><div><div>At Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Team&rsquo;s top priority is to make our customers successful and to ensure that their experience using Wolters Kluwer&rsquo;s products is delightful, by delivering high quality, speedy, personable, and conversational support.</div></div><div></div><div><div><div><div><div><div><div><div><div><div>
As a Customer Service Technical Associate, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset to provide resolution to moderate and complex inquiries on our Tax and Accounting products, by phone, online chat, or email. As the voice of Wolters Kluwer, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that Wolters Kluwer customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team&rsquo;s success. This is the perfect role for someone looking to get into Product Management, Product Development, and Sales.</div><div></div><div>
Essential Duties and responsibilities</div><ul><li><div>
Partner with our customers to effectively resolve customer questions through phone (primary channel), chat and email for system, or product, issues.</div></li><li><div>
Take ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database.</div></li><li><div>
Participate in projects and as well as process improvement initiatives.</div></li><li><div>
Provide general reports to management as requested</div></li><li><div>
Participate in product testing and review as required</div></li><li><div>
Secure and keep confidential product and customer data</div></li></ul><div></div><div>
Other Duties</div><div>
Performs other duties as assigned by supervisor.</div><div></div><div>
Please note: As a Technical Support Representative, you must be able to work a flexible schedule that may include some scheduled evening hours and Saturday hours during peak season.</div><div></div><div>
Job Qualifications</div><div></div><div>
Education and Experience:</div><div>
Minimum:</div><div>
Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience.</div><div>
Preferred Qualifications:</div><ul><li><div>
MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification</div></li><li><div>
Experience working in a help desk or customer technical support environment.</div></li><li><div>
Experience working with computer networks &amp; internet software.</div></li><li><div>
Experience with technology testing, Citrix, networking, internet services, client server, SQL scripting, and database tables</div></li><li><div>
Experience with Windows registry and application permission keys</div></li><li><div>
Use of SalesForce.com</div></li></ul><div></div><div>
Other Knowledge, Skills, Abilities or Certifications:</div><ul><li><div>
Advanced desktop and mobile computing skills, working knowledge of internet browsing and searching.</div></li><li><div>
Ability to diffuse and provide effective resolution to customer complaints.</div></li></ul><div></div><div>
Travel requirements</div><div>
None</div><div></div><div>
Physical Demands</div><div>
Normal office environment</div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div>
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.</div></div></div></div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$26,200.00 - $48,175.00 USD<div></div><div><i><br>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Customer Service Technical Associate – Application Technical Support

<div><div>The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools.</div><div></div><div>
Essential Duties and responsibilities</div><ul><li>
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database</li><li>
Identify and document resolution to reoccurring inquiries</li><li>
Cross-train on other products and systems</li><li>
Participate in projects and as well as process improvement initiatives</li><li>
Provide general reports to management as requested</li><li>
Participate in product testing and review as required</li><li>
Secure and keep confidential product and customer data</li></ul><div></div><div>
Other Duties</div><div></div><div>
Performs other duties as assigned by supervisor.</div><div>
Please note: As a Customer Service Technical Associate , you must be able to work a flexible schedule that may include evening and weekend hours during peak season.</div><div></div><div>
Job Qualifications</div><div>
Education and Experience:</div><div>
Minimum:</div><ul><li>
Associates Degree a business-related field OR equivalent Customer Service work experience.</li></ul><div>
OR</div><ul><li>
1 years of experience or knowledge in one or more of the following areas: accounting and bookkeeping; financials and reporting; sales and customer relationship management</li></ul><div>
OR</div><ul><li>
2 years of experience in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude</li></ul><div>
Preferred:</div><ul><li>
Educational background in Business, Accounting or Finance</li><li>
Experience working with CCH tax and accounting software</li><li>
Tax preparation or accounting experience</li><li>
Experience working in a help desk or customer support environment</li><li>
Use of SalesForce.com</li></ul><div></div><div>
Other Knowledge, Skills, Abilities or Certifications:</div><ul><li>
Knowledge of tax, accounting and audit principles, practices and legislation/regulations</li><li>
Computer and internet skills including Microsoft office</li><li>
Service orientation - high commitment to meeting needs of customers and colleagues</li></ul><ul><li>
Strong communication skills both written and verbal</li><li>
Ability to diffuse and provide effective resolution to customer complaints</li><li>
Detail-oriented and able to handle multiple top priorities</li><li>
Ability to function in a fast-paced, collaborative, matrixed team environment</li><li>
Strong work ethic and passion for excellence</li><li>
Ability to work flexible schedule and manage overtime as required to meet objectives</li></ul><div></div><div>
Travel Requirements</div><div>
Less than 5% of domestic travel</div><div></div><div>
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They&rsquo;re not intended to be an exhaustive list of all duties and responsibilities and requirements.</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$30,800.00 - $56,525.00 USD<div></div><div><i><br>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Customer Service Technical Associate - Tax Content

<div><div>Job Location: Hybrid role out of the Riverwoods, IL office. 3-4 days required in office per week.</div><div>
Schedule: Standard 40 hour work week, 8a-5p or 7a-4p CST</div><div></div><div>
A Senior Treasury Analyst manages a company&rsquo;s cash, investments, and financial risk while providing strategic insights and ensuring compliance with internal controls and regulations.</div><div></div><div>
Key Responsibilities</div><ul><li>
Cash and Liquidity Management: Monitor daily cash positions using online capabilities with bank such as Chase, Bank of America, and BMO (Harris), ensure adequate liquidity, execute wire transfers, and manage bank accounts including openings, closings, and KYC documentation.</li><li>
Financial Analysis and Reporting: Generate reports for senior management.</li><li>
Treasury Operations: Maintain treasury systems (e.g., Kyriba, ERP, FIDERV integrations), automate processes like ACH reimbursements.</li><li>
Compliance and Controls: Ensure adherence to FBAR, and internal control policies, participate in audits, and maintain documentation for regulatory compliance.</li><li>
Team Leadership and Projects: Lead or support treasury-related projects and provide guidance on treasury issues and process improvements.</li></ul><div></div><div>
Required Qualifications</div><ul><li>
Education: Bachelor&rsquo;s degree in finance, accounting, economics, or a related field; advanced degrees (MBA) are a plus.</li><li>
Experience: Typically 5+ years in treasury with strong analytical and problem-solving skills.</li><li>
Skills: Proficiency in forecasting, treasury management systems, and Microsoft Excel/PowerPoint; excellent communication and leadership abilities.</li><li>
Certifications (Preferred): CTP, CPA, CFA, CMA, FRM, or other relevant financial certifications.</li><li>
Strong understanding of banking operations, and investment strategies.</li><li>
Ability to work independently, manage multiple priorities, and provide strategic recommendations.</li><li>
Experience in multinational or global organizations is advantageous.</li></ul><div></div><div>
A Senior Treasury Analyst plays a critical role in optimizing a company&rsquo;s financial position, supporting strategic initiatives, and ensuring operational efficiency and compliance across treasury functions.</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$78,400.00 - $136,950.00 USD<br>
<div></div>
This role is eligible for Bonus.<div></div><div><i>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Senior Treasury Analyst

<div><div>LOCATION: Hybrid &ndash; 8 days a month in the office. Indianapolis IN (preferred, other locations on posting can be considered). You will need to reside within 50 miles of an office location.</div><div></div><div>
OVERVIEW</div><div>
Our Lead Technical Writer is responsible for writing, maintaining, enhancing and interpreting complex content on a suite of products. You will be considered a subject matter expect and remains current on developments in the industry including pending legislative issues which might affect products. You may lead others in their efforts to maintain and enhance the interpretive content on the product. This position also works with project teams and other internal groups as a content expert to facilitate completion of initiatives and to improve the visibility of the product both internally and externally. You may also author papers, conduct customer focus groups, and speak on their topic of expertise to enhance the reputation and awareness of the product in the industry. Lastly, you may act as a knowledge expert spokesperson in the industry.<br>
<br>
RESPONSIBILITIES</div><ul><li>
Represents Wolters Kluwer Health - Clinical Solutions in a positive, professional, and customer-focused manner. Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner.</li><li>
Applies practical clinical experience when evaluating and interpreting scientific literature and other evidence.</li><li>
Maintains a high degree of job knowledge and subject matter expertise via review of the medical and healthcare information technology literature and other activities as assigned. Actively develops and/or maintains clinical expertise with the express purpose of translating this expertise into improving clinical content. Continually develops and refines knowledge of databases, clinical decision support applications, and rules-based logic.</li><li>
Assesses and mitigates risks of drug therapy and clinical decision support based on knowledge of pharmacotherapy as well as disease/condition and patient-specific variables.</li><li>
Responsible for performing ongoing clinical data analysis and quality control activities related to proprietary drug content and clinical decision support software</li><li>
Identifies, documents, and reports omissions or errors in the data. Identifies, documents, and reports unexpected results generated by clinical decision support software.</li><li>
Submits work for collaborative peer review and responds appropriately to comments and criticisms. As a member of the team, critically, professionally, and thoroughly reviews the work of others to prompt improvements in clarity, consistency, accuracy, and accessibility to information across the spectrum of healthcare providers. Understands the use of the data by customers and factors this awareness into decisions.</li><li>
Anticipates problems or issues and identifies creative ways to solve problems or mitigate risks.</li><li>
Applies clinical knowledge and expertise to develop, implement, and adhere to policies. Clearly articulates WKH policies and processes.</li><li>
Achieves productivity by consistently meeting deadlines by meeting departmental and individual goals.</li><li>
Maintains a high degree of currency in area(s) of clinical or domain expertise as well as industry knowledge via reading, attendance at professional meetings/educational conferences, and other activities (i.e. clinical practice, teaching, research, discussions, etc.). Develops and maintains professional, specialty, and/or academic relationships</li><li>
Shares information and expertise with colleagues at all levels of the organization.</li><li>
Acts as an influential leader within the organization. Provides assistance and cross-education among clinical team/content members, and functional teams (e.g., sales, marketing, accounting, IT).</li><li>
Lends subject matter expertise and actively participates in the process of new product development or enhancements. Provides input for product design from a clinical perspective. Participates in the design and enhancement of tools used to manage content. Responds promptly to marketing and sales feedback (when appropriate) to introduce new information and/or concepts into the database.</li><li>
Provides a high level of customer service by offering customer and client support on an as needed basis, as well as responds in a timely and accurate manner to queries regarding clinical content issues or expected data outcomes. Understands the needs and expectations of the assessment and validation of client problem. Ensures quality responses (written, verbal) to customer inquiries. Works with other departments and authors to improve data/products and their appeal to selected segments of the market as requested.</li><li>
Applies clinical knowledge and expertise during development cycle to collaboratively create, maintain, and document testing scenarios.</li><li>
May participate and assist in the training of pharmacy students and residents.</li><li>
May professionally represent WKH on a national level.</li><li>
May be required to develop and maintain strong relationships with authors, contributors, editors and consultants. Cultivate and maintain relationships with individuals in specialty areas that can help improve content. Effectively facilitates obtaining consultant input by monitoring workflow and ensuring consultant responsiveness.</li><li>
Familiarity with Medical Device Regulations, ISO 13485, ISO 14971, and other regulatory considerations (preferred)</li></ul><div></div><div>
QUALIFICATIONS</div><div></div><div>
Education:</div><ul><li>
PharmD <i>or</i>,</li><li>
BSPharm with significant clinical practice experience or specialization <i>or,</i></li><li>
Other advanced clinical degree</li></ul><div></div><div>
Experience:</div><div>
Pharmacist</div><ul><li>
A minimum of 5 years of clinical practice experience (Note: exceptions may be made for candidates with unique skill sets such as drug information, clinical informatics, etc.)</li><li>
Pharmacy practice or clinical residency and/or board certification in pharmacotherapy or a specific sub-specialty (preferred)</li><li>
A minimum of 3 years of experience in the implementation and/or analysis of Clinical Decision Support data and applications or clinical informatics (required)</li></ul><div>
Other Advanced Clinical Degree</div><ul><li>
A minimum of 5 years of clinical practice experience involving medication ordering, administering, or related activities with medications (Note: exceptions may be made for candidates with unique skill sets such as drug information, clinical informatics, etc.)</li><li>
A minimum of 3 years of experience in the implementation and/or analysis of Clinical Decision Support data and applications or clinical informatics (required)</li></ul><div></div><div>
Other Knowledge, Skills, and Abilities:</div><ul><li>
Pharmacy License in good standing from any U.S. State (for pharmacists)</li><li>
Extensive knowledge of clinical content area of responsibility</li><li>
Advanced literature evaluation skills and/or advanced data analytic and clinical decision support skills (preferred)</li><li>
Ability to make independent decisions</li><li>
Strong critical thinking and complex problem-solving skills</li><li>
Ability to work in a highly collaborative environment</li><li>
Proficiency in written, verbal communication skills</li><li>
Computer literacy in word processing (required), spreadsheet use (required), relational database use (preferred)</li><li>
Experience and proficiency with SQL (preferred)</li><li>
Experience with ontologies and standardized vocabularies such as RxNorm, SNOMED CT, ICD10, LOINC</li><li>
Certification or fellowship in clinical informatics, or prior experience collaborating with informatics teams</li><li>
Experience with leading or collaborating on quality-focused standards, best practices, processes, and policies (preferred)</li><li>
Familiarity with CDS Hooks, SMART and FHIR standards (preferred)</li><li>
Familiarity with Medical Device Regulations, ISO 13485, ISO 14971, and other regulatory considerations (preferred)</li></ul><div></div><div>
TRAVEL: &lt; 5% for conference attendance or team meetings</div><div></div><div>
#LI-Hybrid</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$94,600.00 - $169,100.00 USD<br>
<div></div>
This role is eligible for Bonus.<div></div><div><i>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Lead Technical Writer – Clinical Quality Analyst

<div><div>Senior Scrum Master &ndash; Hybrid (KS/TX) R0055181 | DXG | TAA US Professional Market &ndash; Wolters Kluwer</div><div></div><div>
Summary: Senior Scrum Master</div><div>
We are looking for an experienced and proactive Senior Scrum Master to join our team and drive Agile best practices across multiple teams or complex projects. In this role, you will serve as a servant leader, coach, and facilitator, helping teams deliver high-value software efficiently while fostering a culture of continuous improvement, collaboration, and transparency. Works collaboratively with product owners, Dev and QA team members, management and other Agile teams to achieve product delivery goals. They provide effective collaboration, facilitation, leadership, and coaching skills that directly impact our Agile development process and the delivery of our applications. As an Agile expert, the Scrum Master will be responsible for enforcing Agile &ldquo;best practices,&rdquo; removing impediments, and promoting empowerment amongst team members</div><div></div><div>
Hybrid: Eight days a month we come together in the closest office (Wichita, KS and TX-Coppell) within 50 miles to experience the value of connecting with colleagues. This role is a part of DXG | TAA US Professional Market &ndash; Wolters Kluwer| Please view the site office location directory for potential office preferences nationwide. | <div>https://bit.ly/Find_A_WK_Office</div> | #LI-Hybrid</div><div></div><div>
Division/BU About Us: <div>https://www.wolterskluwer.com/en/about-us/organization</div> | <div>https://www.wolterskluwer.com/en/about-us/organization/tax-and-accounting</div></div><div></div><div>
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.</div><div></div><div>
Required Job Qualifications (5yrs minimum in role plus 3yrs Agile):</div><ul><li>
5+ years of experience as a Scrum Master, with at least 3 year in a multi-team Scaled Agile Scrum Master role.</li><li>
Must have worked on internal/external dependency resolution, long range planning, and conflict resolution in multi-team products.</li><li>
Bachelor's degree or equivalent combination of education and work experience in software development.</li><li>
Strong understanding and practical experience with Scrum, Kanban frameworks.</li><li>
Proven ability to facilitate Agile ceremonies and coach teams through complex delivery challenges.</li><li>
Excellent conflict resolution, communication, and stakeholder management skills.</li><li>
Experience working with distributed or cross-functional teams.</li><li>
Strong understanding of Agile tools (e.g., Azure DevOps).</li><li>
Experience working with teams who develop the Microsoft stack preferred.</li><li>
Travel: 1-3 trips a yr. (Dom./Inter.)</li></ul><div></div><div>
Essential Duties and Responsibilities:</div><ul><li>
Schedule and lead PI Planning, Program Increment refinement, sprint refinement, Scrum of SCRUMs, sprint planning meetings, daily stand-ups, retrospectives, and other Agile and quality ceremonies.</li><li>
Serve as a Sr. Scrum Master for one or more Agile teams, ensuring the effective application of Scrum principles and practices.</li><li>
Facilitate all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) and ensure they are productive and focused.</li><li>
Remove impediments and help the team overcome obstacles to progress.</li><li>
Coach, mentor and educate team members, Product Owners, and stakeholders on Agile mindset &amp; best practices and process improvements.</li><li>
Foster a culture of continuous improvement by encouraging experimentation, feedback, and reflection.</li><li>
Work with Product Owners to ensure a well-refined and prioritized Product Backlog.</li><li>
Track and communicate key Agile metrics (velocity, burn-down, team health) to drive improvement and transparency.</li><li>
Collaborate with other Scrum Masters and Agile Coaches to align processes across teams.</li><li>
Support Agile transformation initiatives and contribute to developing organizational Agile maturity.</li><li>
Build and maintain relationships with other product and architectural teams, and in partnership with technical staff and members of management.</li><li>
Work with other Agile teams, their Scrum Masters and Product owners to ensure alignment and act together toward common goals.</li></ul><div></div><div>
Additional Information:</div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. More details at the following link:    <div>https://www.wolterskluwerbenefitsguide.com/welcome/</div></div><div></div><div>
Company Overview</div><div>
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.</div><div>
Wolters Kluwer reported 2022 annual revenues of &euro;5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.</div><ul><li>Ranked by Forbes Magazine as among America&rsquo;s Best Large Employers for 2022 - #84</li><li>Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023</li><li>WK #1 for gender equality in the workplace in the Netherlands &amp; #47 worldwide</li></ul><div></div><div>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$85,600.00 - $149,400.00 USD<br>
<div></div>
This role is eligible for Bonus.<div></div><div><i>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Senior Scrum Master – Hybrid (KS/TX) R0055181

Join Wolters Kluwer and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.