Urwah Admin

Wolters Kluwer

<div><div>About the Role: 
Step up as a Senior Specialist in our IT support team, where your advanced technical skills will significantly enhance user experiences. Be a key figure in maintaining our organization's technology health by tackling sophisticated support tasks and contributing valuable insights to technology processes. 
 
Responsibilities: 
<ul><li>Resolve high-level technical issues promptly to ensure user productivity.</li><li>Lead initiatives for hardware and software upgrades.</li><li>Provide expert technical support and training to users.</li><li>Coordinate with higher-level support for complex issue resolution.</li><li>Develop and maintain technical support documentation.</li><li>Monitor and maintain network performance and security.</li><li>Manage IT assets and ensure compliance with inventory protocols.</li><li>Implement and support advanced software solutions.</li><li>Participate in IT project planning and execution.</li><li>Identify and recommend improvements in IT processes and tools.</li></ul> 
Skills: 
<ul><li>Technical Troubleshooting: Advanced troubleshooting and problem resolution.</li><li>Communication: Excellent communication skills for user interaction.</li><li>Networking: Proficient in network monitoring and basic security management.</li><li>Software Management: Skilled in managing software applications and updates.</li><li>Hardware Expertise: In-depth knowledge of IT hardware configuration and maintenance.</li><li>Documentation: Proficient in creating and maintaining detailed support documentation.</li><li>Customer Service: Exceptional user support and customer service.</li><li>Project Coordination: Ability to participate in and contribute to IT projects.</li><li>Requires in-depth conceptual and practical knowledge in primary technical job family and knowledge of related technical job families; has worked with a range of technologies</li><li>Has knowledge of best practices and aware of the competition and market differentiators</li><li>Solves complex technical problems; exercises judgment based on the analysis of multiple sources of information</li><li>Works independently, receives minimal guidance; may lead projects or may have accountability for on-going activities</li><li>Impacts a range project activities within own team and other related teams; acts as a resource for colleagues</li><li>Explains difficult or sensitive information; works to build consensus</li></ul></div><h2 class="jobSectionHeader"> 
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Senior IT Support Engineer

<div>As a Senior QA Automation Engineer (m/f/d), you'll be joining Libra to help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently. 
There are hundreds of thousands of lawyers across Europe &mdash; and at Libra, we're transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work. 
About the role 
We're looking for an exceptional QA Automation Engineer to join our fast-growing engineering team. You'll lead a small but high-leverage QA function on a team where every engineer owns the quality of their own work &mdash; and your job is to make that scale. 
You'll design and own the automated testing framework, the CI pipeline, and the AI-assisted tooling that lets the whole team ship with confidence. You'll write the complex, cross-cutting end-to-end tests yourself, and you'll multiply the impact of every feature engineer through the framework, patterns, and tooling you build for them. 
This is a high-ownership role at the intersection of testing, developer experience, and AI tooling &mdash; an unusually broad mandate for someone who wants to define how a fast-moving legal AI product stays trustworthy as it grows. 
You'll be part of a highly skilled technology organization and a fast-growing product organization. An ambitious and thrilling place to be as you'll be essential to both strategic alignment and local execution. You'll be working at the vibrant Merantix AI Campus in Berlin, surrounded by a community of AI innovators. We value collaboration, curiosity, and a bias toward action. 
What you'll do<ul><li>
Own, evolve, and continuously improve the automated test framework that the entire engineering team builds on.</li><li>
Design and build the end-to-end and integration tests for our most complex, cross-cutting flows &mdash; the ones individual feature engineers shouldn't be writing alone.</li><li>
Pair with and coach engineers on test design for larger features &mdash; review their test plans, unblock them on tricky cases, raise the bar through example.</li><li>
Build out continuous testing in CI: modern pipelines with parallelism, fast feedback, and a trustworthy signal &mdash; including the quality gates that block merges and deployments.</li><li>
Lead the integration of AI-powered testing tools and background agents into the pipeline &mdash; for test generation, regression detection, flakiness triage, and self-healing suites.</li><li>
Establish testing patterns for non-deterministic features &mdash; LLM responses, RAG retrieval, async Celery pipelines, real-time SSE streams &mdash; that stay stable as models and prompts evolve.</li></ul> 
What you'll bring 
Education
Bachelor's degree preferred in Software Engineering or a related technical field. 
Experience<ul><li>
Minimum 5 years of relevant experience in software engineering, with substantial focus on test automation and CI infrastructure.</li><li>
Strong proficiency with Python (pytest, async) and TypeScript (Playwright or equivalent end-to-end framework).</li><li>
Deep CI/CD experience on a modern platform &mdash; GitHub Actions or similar &mdash; including parallelism, caching, matrix builds, and cost-aware pipeline design.</li><li>
Hands-on experience using AI coding agents like Cursor or Claude Code, and a clear point of view on how to apply them to testing workflows.</li><li>
Proven experience testing distributed, asynchronous, eventually-consistent systems with queues, external APIs, and real-time components.</li><li>
Bonus: You've built test infrastructure or evaluation harnesses for LLM-powered products.</li></ul> 
Skills<ul><li>
Developer-experience mindset &mdash; you optimize for the engineers who use your framework, not for your own preferences.</li><li>
Entrepreneurial mindset with strong ownership and urgency.</li><li>
A pragmatic approach to problem solving. You know what *not* to automate, and you're willing to kill tests that aren't earning their keep.</li><li>
Communicates risk and quality in terms the business understands, not bug counts.</li><li>
Excellent communication in English; German is a plus.</li></ul> 
Working together 
This is a hybrid role, where you will spend at least eight days a month at our office, where you'll enjoy the benefits of connecting and collaborating with your colleagues in person. 
What we offer<ul><li>
Permanent employment day one.</li><li>
Remote work &amp; flexibility: Work remotely up to 3 days per week (home office) (= 8 days a month in the office) with flexible working hours.</li><li>
Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period.</li><li>
Rest &amp; time off: 26 vacation days.</li><li>
Show your commitment: 1 additional day off per year for your volunteer work (Volunteer Day).</li><li>
Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities.</li></ul> 
In just over a year, we've established ourselves as Europe's fastest-growing legal AI company by partnering with leading law firms, corporate legal departments, and publishers. Libra is building the operating system for modern legal work &mdash; and you can help us write its next chapter.
#LI-Hybrid<h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Senior QA Automation Engineer (Libra - Legal AI Assistant) (m/f/d)

<div>As a Senior Full Stack Engineer (m/f/d) , you will be working for our Legal &amp; Regulatory division where we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently. 
There are hundreds of thousands of lawyers across Europe &mdash; and at Libra, we&rsquo;re transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work. 
About the role
We are looking for exceptional engineers to join our fast-growing team automating knowledge work for legal professionals. As a Full Stack Engineer, you&rsquo;ll play a central role in developing our product and have high impact and ownership over key product features. You&rsquo;ll work end-to-end across the stack, contributing to both backend and frontend development in a lean, agile environment.
This is a unique opportunity to shape the future of legal tech by building intelligent, scalable solutions that empower professionals and transform workflows. 
In your role you&rsquo;ll be part of high skilled technology organization and a fast growing product organization. An ambitious and thrilling place to be as you&rsquo;ll be essential to both strategic alignment and local execution. You&rsquo;ll be working at the vibrant Merantix AI Campus in Berlin, surrounded by a community of AI innovators. We value collaboration, curiosity, and a bias toward action. 
What you&rsquo;ll do:<ul><li>
Design, implement, and maintain product features across the stack&mdash;from backend APIs to frontend interfaces.</li><li>
Collaborate closely with product and design teams to deliver intuitive, high-performing user experiences.</li><li>
Ensure code quality, security, and scalability through best practices and thoughtful architecture.</li><li>
Contribute to technical decision-making and help shape the engineering culture.</li><li>
Explore and integrate AI tools and agents to enhance developer productivity and product capabilities.</li></ul> 
What you&rsquo;ll bring: 
Education<ul><li>
Bachelor's degree preferred in Computer Science or Software Engineering or similar disciplines.</li></ul> 
Experience<ul><li>
Minimum 4 years of relevant experience working within product software engineering.</li><li>
Strong experience with Python, particularly FastAPI and asynchronous programming.</li><li>
Solid proficiency in TypeScript; experience with Svelte is a strong plus.</li><li>
Familiarity with software engineering best practices and security principles.</li><li>
Experience using AI coding agents like Cursor or Claude Code.</li><li>
Bonus: You&rsquo;ve built or contributed to LLM-powered products.</li></ul> 
Skills<ul><li>
Entrepreneurial mindset with strong ownership and urgency.</li><li>
A pragmatic approach to problem solving. It&rsquo;s more important to you to solve the problem than to use new/hyped technology.</li><li>
Accountability and commitment to high-quality outcomes.</li><li>
Excellent communication in English; German is a plus.</li></ul> 
Working together
This is a hybrid role, where you will spend at least eight days a month at our office, where you'll enjoy the benefits of connecting and collaborating with your colleagues in person. 
What we offer<ul><li>
Permanent employment from day one.</li><li>
Remote work &amp; flexibility: Work remotely up to 3 days per week (home office) (= 8 days a month in the office) with flexible working hours.</li><li>
Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period.</li><li>
Rest &amp; time off: 26 vacation days.</li><li>
Show your commitment: 1 additional day off per year for your volunteer work (Volunteer Day).</li><li>
Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities.</li></ul> 
In just over a year, we&rsquo;ve established ourselves as Europe&rsquo;s fastest-growing legal AI company by partnering with leading law firms, corporate legal departments, and publishers, As part of Wolters Kluwer&rsquo;s Legal &amp; Regulatory Division, Libra is building the operating system for modern legal work &mdash; and you can help us write its next chapter.
#LI-Hybrid
<h2 class="jobSectionHeader">Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Senior Full Stack Engineer (Libra - Legal AI Assistant) (m/f/d)

<div>As a Senior Frontend Engineer (m/f/d), you'll be joining Libra to help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently. 
There are hundreds of thousands of lawyers across Europe &mdash; and at Libra, we're transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work. 
About the role 
We're looking for an exceptional Senior Frontend Engineer to join our fast-growing engineering team. You'll be joining at a stage where the product has grown quickly and the frontend is ready for its next chapter &mdash; the opportunity to shape structure, raise the bar, and define what mature looks like is wide open. 
You'll own significant product surfaces end-to-end, lead the consolidation of our component library, and bring your own opinions on architecture, state, and performance to the work. You'll build novel UX at the forefront of human-AI interaction in legal &mdash; collaborating closely with our design team and in-house legal experts to make AI that lawyers actually want to use. 
This is a role for someone who reads &quot;still maturing&quot; as opportunity rather than red flag &mdash; and who wants real ownership over how a fast-moving legal AI product evolves into something stable, scalable, and a pleasure to build on. 
You'll be part of a highly skilled technology organization and a fast-growing product organization. An ambitious and thrilling place to be as you'll be essential to both strategic alignment and local execution. You'll be working at the vibrant Merantix AI Campus in Berlin, surrounded by a community of AI innovators. We value collaboration, curiosity, and a bias toward action. 
What you'll do<ul><li>
Own significant product surfaces end-to-end across our SvelteKit application &mdash; from architecture decisions through to the polish of the final user experience.</li><li>
Lead the consolidation of UI patterns into a coherent component library &mdash; bringing consistency to an area that's still finding its shape.</li><li>
Drive frontend quality forward &mdash; raise the bar on type safety, reduce duplication, and establish patterns the rest of the team can follow.</li><li>
Partner with design and UX to evolve the design system and push it through to broad adoption across the product.</li><li>
Build novel UX at the forefront of human-AI interaction in legal &mdash; streaming responses, citation rendering, source attribution, and tool-use surfaces.</li><li>
Raise the bar across the team through code review, pairing, and mentoring.</li></ul> 
What you'll bring 
Education
Bachelor's degree preferred in Software Engineering or a related technical field. 
Experience<ul><li>
Minimum 5 years of relevant experience in product frontend engineering.</li><li>
Deep proficiency in TypeScript and strong experience with Svelte/SvelteKit &mdash; or comparable depth in React or Vue with the willingness to ramp up quickly.</li><li>
Solid command of modern CSS and design tokens; experience with Tailwind is a plus.</li><li>
Hands-on experience with real-time UI patterns &mdash; streaming responses, SSE, optimistic updates.</li><li>
Proven experience building or significantly evolving a design system or component library.</li><li>
Experience using AI coding agents like Cursor or Claude Code.</li><li>
Bonus: You've built UX for LLM-powered or otherwise non-deterministic products.</li><li>
Bonus: Full-stack experience (especially Python/FastAPI) is a plus, but not required &mdash; this is a frontend-focused role.</li></ul> 
Skills<ul><li>
Comfortable bringing structure to an evolving codebase &mdash; and you find that energizing rather than off-putting.</li><li>
Entrepreneurial mindset with strong ownership and urgency.</li><li>
A pragmatic approach to problem solving. It's more important to you to solve the problem than to use new/hyped technology.</li><li>
Strong product sensibility &mdash; you own user outcomes, not just shipped tickets.</li><li>
Excellent communication in English; German is a plus.</li></ul> 
Working together 
This is a hybrid role, where you will spend at least eight days a month at our office, where you'll enjoy the benefits of connecting and collaborating with your colleagues in person. 
What we offer<ul><li>
Permanent employment day one.</li><li>
Remote work &amp; flexibility: Work remotely up to 3 days per week (home office) (= 8 days a month in the office) with flexible working hours.</li><li>
Work abroad flexibly: Work from anywhere within the EU for up to 20 days within a twelve-month period.</li><li>
Rest &amp; time off: 26 vacation days.</li><li>
Show your commitment: 1 additional day off per year for your volunteer work (Volunteer Day).</li><li>
Support for development: E-learning via LinkedIn, online language training with goFluent, and other training and development opportunities.</li></ul> 
In just over a year, we've established ourselves as Europe's fastest-growing legal AI company by partnering with leading law firms, corporate legal departments, and publishers. Libra is building the operating system for modern legal work &mdash; and you can help us write its next chapter.
#LI-Hybrid 
<h2 class="jobSectionHeader">Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Senior Front-end Engineer (Libra - Legal AI Assistant) (m/f/d)

<div>As a Legal Engineer, you will be working in our Legal &amp; Regulatory division where we help legal and compliance professionals enhance productivity, mitigate risk, and solve complex problems confidently.
There are hundreds of thousands of lawyers across Europe &mdash; and at Libra, we&rsquo;re transforming how they work. Our AI platform combines deep legal reasoning with cutting-edge generative technology, fundamentally changing how lawyers research, draft, and deliver legal work.
About the role
As a Legal Engineer, you&rsquo;ll work at the intersection of law, technology, and product innovation. Your mission is to translate complex legal knowledge into AI-powered workflows that deliver measurable impact for our customers.
You&rsquo;ll collaborate closely with our Product, Engineering, and Customer Success teams to build, test, and optimize Libra Assistants and automations that reflect real-world legal reasoning.
Unlike traditional legal roles, Legal Engineers at Libra are forward-deployed: you&rsquo;ll work directly with clients&mdash;law firms and corporate legal departments&mdash;to design solutions that transform how legal teams operate. This role is ideal for lawyers who are passionate about technology, problem-solving, and building scalable, impactful solutions.
You&rsquo;ll report to the leader of Legal Engineering and work alongside a growing team of passionate professionals. Together, you&rsquo;ll foster a culture of performance, agility, and customer-centricity&mdash;laying the foundation for sustainable growth across the region
What you&rsquo;ll do
Solution Design &amp; Implementation<ul><li>
Collaborate with Sales, Customer Success, Product, and Engineering to design and test AI-powered workflows and Libra Assistants across key legal domains.</li><li>
Partner directly with clients to understand use cases, map processes, and configure tailored solutions.</li><li>
Translate legal expertise into structured data, prompts, and workflows to ensure AI outputs are accurate and legally robust.</li></ul>
Client Engagement &amp; Enablement<ul><li>
Support customer pilots and proof-of-concepts by adapting Libra&rsquo;s capabilities to real legal documents, templates, and research workflows.</li><li>
Act as a trusted advisor to clients, guiding them through best practices for AI-assisted legal work.</li><li>
Create content and learning materials for the Libra Academy to drive adoption and user success.</li></ul>
Product Feedback &amp; Continuous Improvement<ul><li>
Provide actionable insights to Product and Engineering teams to improve prompt quality, accuracy, and domain coverage.</li><li>
Stay informed on legal tech trends and emerging AI capabilities to influence roadmap priorities.</li></ul>
Performance Metrics<ul><li>
Successful delivery of client workflows and AI configurations.</li><li>
High customer adoption and satisfaction scores.</li><li>
Contributions to product improvements and knowledge base content.</li></ul>
What you&rsquo;ll bring
Education<ul><li>
Law degree or equivalent legal qualification.</li></ul>
Experience<ul><li>
2-5 years of experience in private practice or in-house legal roles.</li></ul>
Skills<ul><li>
Strong interest in technology, AI, and legal innovation.</li><li>
Excellent analytical and problem-solving skills; able to break down complex legal processes into logical steps.</li><li>
Outstanding communication skills, with the ability to engage both technical teams and legal stakeholders.</li><li>
Comfortable working in fast-paced, iterative environments.</li><li>
Tech-savvy legal professional with a builder mindset.</li><li>
Curious, adaptable, and eager to learn new tools and technologies.</li><li>
Strong client-facing skills with the ability to influence and guide stakeholders.</li><li>
Collaborative team player who thrives in cross-functional environments.</li><li>
Native Dutch language skills, professional English language skills.</li></ul>
Nice to have<ul><li>
Experience in legal tech, product management, or automation projects.</li><li>
Familiarity with SaaS environments and agile methodologies.</li></ul>
Working together
This is a hybrid role, where you will spend at least eight days a month at our office, where you'll enjoy the benefits of connecting and collaborating with your colleagues in person.
What we offer
In just over a year, we&rsquo;ve established ourselves as Europe&rsquo;s fastest-growing legal AI company by partnering with leading law firms, corporate legal departments, and publishers, As part of Wolters Kluwer&rsquo;s Legal &amp; Regulatory Division, Libra is building the operating system for modern legal work &mdash; and you can help us write its next chapter.
Join us, at Wolters Kluwer, and be part of a global technology company that makes a difference every day. Be the difference. If making a difference matters to you, then you matter to us.
For any questions, please feel free to contact the recruiter (Iulia Craciun) by email at Iulia.Craciun@WoltersKluwer.com.<h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

Legal Engineer (Libra - Legal AI Assistant)

<div><h1 class="jobSectionHeader">Summary</h1>
The GainsKeeper Business Analyst plays a critical role in defining product requirements, supporting operational analysis, and driving continuous process improvement across the GainsKeeper Suite of Products, including GainsKeeper Brokerage, FundTax, and the Corporate Action Suite. This role combines business analysis, financial services expertise, and data-driven problem-solving to support product development, regulatory compliance, operational effectiveness, and cross-functional collaboration. 
 
The Business Analyst works closely with Product Management, Development, Quality Assurance, Operations, and Client-facing teams to translate business needs into functional solutions while supporting the continued evolution of GainsKeeper products and services. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a passion for leveraging technology, including AI-powered tools, to improve business outcomes.<h2 class="jobSectionHeader">
Responsibilities</h2><h3 class="jobSectionHeader">
Product Development &amp; Requirements</h3><ul><li>
Gather, document, analyze, and validate business requirements for new product features and enhancements.</li><li>
Develop clear and accurate functional specifications, user stories, use cases, workflows, and acceptance criteria.</li><li>
Partner with Technical Product Managers to ensure requirements are complete, consistent, and aligned with product strategy.</li><li>
Work closely with tax and financial subject matter experts to interpret regulatory requirements and translate them into product specifications.</li><li>
Collaborate with development teams throughout design, development, testing, and implementation phases, providing clarification and business context as needed.</li><li>
Support Quality Assurance efforts by reviewing test cases, validating requirements coverage, and assisting with defect triage and resolution.</li></ul><h3 class="jobSectionHeader">
Operational &amp; Data Analysis</h3><ul><li>
Analyze current and historical system outputs to identify trends, variances, root causes, and opportunities for product or process improvements.</li><li>
Perform data collection, validation, and analysis to support operational effectiveness and business decision-making.</li><li>
Create and maintain reports, metrics, and supporting documentation used to monitor product and operational performance.</li><li>
Track and maintain project and operational information to support management reporting and planning activities.</li></ul><h3 class="jobSectionHeader">
Process Improvement &amp; Documentation</h3><ul><li>
Participate in end-to-end process reviews and process mapping initiatives to identify opportunities for efficiency, quality, and scalability improvements.</li><li>
Document business processes, workflows, and operational procedures.</li><li>
Assist documentation teams by drafting release notes, client communications, and user-facing documentation.</li><li>
Leverage data analysis and AI-enabled productivity tools to improve documentation quality, research efficiency, and process effectiveness.</li><li>
Support implementation, customer support, and operations teams by providing product and subject matter expertise during deployments and escalations.</li></ul><h3 class="jobSectionHeader">
Stakeholder &amp; Client Collaboration</h3><ul><li>
Partner with business stakeholders, operations teams, product managers, and technology teams to ensure business needs are clearly understood and accurately translated into solution requirements.</li><li>
Engage with clients to gather product feedback, identify emerging business needs, and support product roadmap discussions.</li><li>
Prepare and present findings, analyses, recommendations, and project updates to business and technical audiences.</li><li>
Coordinate special projects and contribute to continuous improvement initiatives across the organization.</li></ul><h2 class="jobSectionHeader">
Required Skills</h2><ul><li>
Strong analytical, critical thinking, and problem-solving skills.</li><li>
Ability to gather, document, and validate business requirements.</li><li>
Experience creating business process flows, use cases, functional specifications, and other requirements documentation.</li><li>
Strong attention to detail and ability to analyze complex business processes and data sets.</li><li>
Knowledge of financial instruments, including equities, fixed income securities, options, mutual funds, and ETFs.</li><li>
Proficiency with Microsoft Excel, including advanced formulas, analysis techniques, and data manipulation.</li><li>
Experience analyzing large data sets and identifying trends, anomalies, and root causes.</li><li>
Excellent verbal and written communication skills with the ability to collaborate across technical and non-technical teams.</li><li>
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.</li></ul><h2 class="jobSectionHeader">
Preferred Skills</h2><ul><li>
Experience with Microsoft Power BI or other business intelligence and reporting tools.</li><li>
Experience with Jira, Azure DevOps, or other Agile project management platforms.</li><li>
Working knowledge of cost basis reporting, tax-lot accounting, and IRS cost basis regulations.</li><li>
Experience leveraging AI technologies for research, requirements development, documentation, process improvement, and data analysis.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
AI-related training, certifications, or demonstrated practical experience are strongly preferred.</li></ul><h2 class="jobSectionHeader">
Experience</h2><ul><li>
2&ndash;5 years of experience in Financial Services, Operations, Product Support, Quality Assurance, Business Analysis, or a related field preferred.</li><li>
Experience with GainsKeeper, cost basis systems, tax-lot accounting platforms, or related financial services applications preferred.</li><li>
Experience participating in software development, product enhancement, or business process improvement initiatives.</li><li>
Demonstrated ability to deliver high-quality work in a collaborative, fast-paced, and evolving environment.</li></ul><h2 class="jobSectionHeader">
Education</h2>
Bachelor's degree in Finance, Accounting, Business Administration, Economics, Data Analytics, Information Systems, Computer Science, or a related discipline.<h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. 
Compensation:
$68,900.00 - $118,050.00 USD 

This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.<h2 class="jobSectionHeader">
Additional Information:</h2>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div>

Business Analyst

<div>Summary
The HR Service Delivery Coordinator plays a critical role in delivering high-quality HR operations support across employee lifecycle processes, with a strong focus on complex transactions, issue resolution, and continuous improvement.
This role goes beyond transactional support and requires deep expertise in HR operations, the ability to handle escalations, drive process enhancements, and partner with stakeholders across regions. The position also involves mentoring junior team members and contributing to strategic HR initiatives.
Job Description
The HR Service Delivery Coordinator acts as an advanced point of contact for employees, managers, HR Business Partners, and external stakeholders across US and Canada regions. The role provides end-to-end support across HR operations including Workday transactions, benefits, and employee lifecycle management, while also leading improvements in service delivery and operational excellence.
Key Accountabilities
Employee Lifecycle &amp; Advanced Transactions<ul><li>
Manage and execute complex employee lifecycle transactions in Workday (hires, transfers, promotions, terminations, corrections, and data changes).</li><li>
Review and validate documentation for accuracy, compliance, and completeness.</li><li>
Handle exception cases and non-standard transactions with minimal supervision.</li></ul>
Escalation &amp; Query Management<ul><li>
Act as an escalation point for complex or sensitive employee and manager queries.</li><li>
Resolve intricate issues related to HR policies, payroll, benefits, and HR systems.</li><li>
Partner with COEs (Payroll, Benefits, Compensation, Mobility) for timely resolution.</li></ul>
Payroll &amp; Benefits Support<ul><li>
Provide advanced support for payroll and benefits-related queries, including issue investigation and resolution.</li><li>
Liaise with vendors and internal teams for escalated cases.</li></ul>
Process Improvement &amp; Projects<ul><li>
Identify process gaps and drive continuous improvement initiatives to enhance efficiency and employee experience.</li><li>
Lead or contribute to HR service delivery projects, including system enhancements and transitions.</li><li>
Develop and implement standardized procedures and best practices.</li></ul>
Data Management, Reporting &amp; Analytics<ul><li>
Conduct HR data audits to ensure accuracy and compliance.</li><li>
Generate and analyze HR reports and dashboards for management insights.</li><li>
Leverage data to recommend improvements and support decision-making.</li></ul>
Onboarding &amp; Background Verification Oversight<ul><li>
Oversee onboarding processes and ensure seamless execution for complex or high-touch cases.</li><li>
Manage escalations in background verification processes and ensure compliance.</li></ul>
Team Support &amp; Mentoring<ul><li>
Provide guidance, training, and mentoring to junior team members (B3 and below).</li><li>
Act as a knowledge resource and support capability building within the team.</li><li>
May coordinate work allocation and support team deliverables.</li></ul>
Coverage Area<ul><li>
Support employees and stakeholders across US and Canada regions.</li><li>
Provide cross-functional and cross-regional support as required.</li></ul>
Requirements &amp; Qualifications<ul><li>
Education: Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field preferred.</li><li>
Experience: 4&ndash;7 years of experience in HR Operations / Shared Services, with strong exposure to US HR processes.</li><li>
HR Expertise: In-depth knowledge of employee lifecycle, benefits, and HR compliance.</li><li>
Technical Skills: Advanced proficiency in Workday or similar HRIS; strong Excel and reporting skills.</li><li>
Communication: Excellent written and verbal communication skills; ability to manage senior stakeholders.</li><li>
Problem-Solving: Strong analytical and problem-solving skills with ability to handle complex scenarios.</li><li>
Attention to Detail: High level of accuracy in managing sensitive HR data and transactions.</li><li>
Leadership: Demonstrated ability to mentor team members and lead initiatives.</li><li>
Personal Attributes: Customer-focused, proactive, ownership mindset, and ability to work under pressure.</li></ul>
Work Schedule<ul><li>
Shift: US Shifts (Night Shift)</li><li>
Location: Pune</li></ul><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div>

HR Service Delivery Coordinator

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