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<div><div><div><b>Title of </b><b>Position:</b>Security Shift Supervisor<b>FLSA </b><b>Status:</b>Non-Exempt</div><div><b>
Department: Security</b></div><div><b>
Reports to</b><b>:</b>Security Manager</div><div>
Pay: 26.27</div><p></p><p><b><br>
Positions reporting to this </b><b>position:</b>Residential Aides, Security Guards</p><div><b>
Purpose of the Position</b></div><div>
The Security Shift Supervisor is responsible for ensuring that the shelter is appropriately staffed so that all residents, staff, and visitors are safe and secure during the assigned shift. The Security Shift Supervisor is also responsible for ensuring that the residents observe house rules and are following safety and security procedures.</div><div></div><div><b><br>
Responsibilities:</b></div><ul><li>
Assist in the initial intake process in partnership with the Residential Aides.</li><li>
Assist clients with becoming familiar with the shelter and assist in the identification of clients who have immediate needs for services.</li><li>
Conduct patrols of interior/exterior and perimeter of building and reports observations to Security Manager.</li><li>
Coordinate and conduct fire drills and emergency evacuations. Conduct roll call and roll call training as scheduled.</li><li>
Gather information requested for confidential investigations involving Residential Aides and Security Guards.</li><li>
Supervise, coach, and train Residential Aides and Security Guards.</li><li>
Complete performance evaluations for Residential Aides and Security Guards.</li><li>
Manage crisis situations and inform the appropriate staff of actions taken and provide follow up.</li></ul></div><div><ul><li>
Routinely investigate all Win incidents, prepare incident reports, and provide appropriate information to the Security Manager and the Program Director.</li><li>
Continuously observe all residents and develop the ability to recognize signs of substance abuse, child abuse, criminal activity, and immediately advise the appropriate staff.</li><li>
Acquire understanding of building features and potential problems.</li><li>
Review the daily log book, school attendance, visitor, and resident sign-in logs.</li><li>
Patrol the shelter and maintain standing posts as needed.</li><li>
Conduct vertical patrols and report findings to the Security Manager.</li><li>
Visit multiple units and report any and all incidents to the Security Manager and the Program Director.</li><li>
Attend program and agency staff meetings, house meetings, case conferences, and training sessions.</li><li>
Perform computerized client intakes and other reports on the DHS data base.</li><li>
Perform other related duties as assigned.</li></ul><div></div><div><b><br>
Essential Functions:</b></div><ul><li>
Must be able to visually observe CCTV camera.</li><li>
Must be able to ascend/descend stairs in an 8-story building.</li><li>
Must be able to stand and sit for long periods of time.</li><li>
Must be able to lift and use a fire extinguisher.</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
Commitment to Win&rsquo;s mission, vision, and values.</li><li>
High school diploma or GED required; some post high school education or training a plus.</li></ul></div><div><ul><li>
Two to three (2-3) years of experience in social services or a residential setting.</li><li>
One to two (1-2) years of supervisory experience.</li><li>
Valid NYS Security Guard License.</li><li>
Valid NYS Fire Safety License / F80 or F58.</li><li>
Maintain an updated certification in First Aid/CPR.</li><li>
Must be able to make clear decisions and handle situations fairly.</li><li>
Must be able to interact effectively with the Win staff and client population.</li><li>
Must be able to work well under pressure and during stressful situations.</li><li>
Must be familiar with CCTV systems.</li><li>
Must be able to work effectively in a team environment.</li><li>
Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary.</li><li>
Must be able to work nights, weekends and holidays as scheduled.</li><li>
Must be able to communicate effectively in English (verbally and in writing).</li><li>
Bilingual - English/Spanish a plus.</li></ul><div></div><div><b><br>
Core Competencies:</b></div><ul><li><b>
Leading Others</b><b>: </b>Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn&rsquo;t stay behind the desk, stays visible to staff and clients.</li><li><b>
Facilitating Change</b><b>: </b>Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change.</li><li><b>
Managing Performance: </b>Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.</li><li><b>
Applying and Developing Expertise</b><b>: </b>Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the clients&rsquo; needs.</li></ul></div><div><ul><li><b>
Communicating and Collaborating:</b> Value the full spectrum of diversity and inclusion for clients and staff.</li></ul><div>
Communicate effectively verbally and in writing.</div><div></div><p><br>
Win is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p></div></div>

Security Shift Supervisor

<div><p>Title of Position: Case Manager</p><p>
Department: Transitional Housing</p><p>
Reports to: Social Service Supervisor</p><p>
FLSA Status: Non-Exempt
</p><p>Salary: $25.98 per hour
</p><p>Positions reporting to this position: None</p><p>
Purpose of the Position</p><p>
The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win&rsquo;s contractual requirements with outside Funders</p><p>
Responsibilities:</p><ul><li>
Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation.</li><li>
Initiate referrals for necessary emergency services.</li><li>
Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.</li><li>
Ensure CARES data and supporting documents are printed and filed in designated sections in the client&rsquo;s chart.</li><li>
Conduct orientation with clients and review the facility rules, clients&rsquo; rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.</li><li>
Assist clients with transition to assigned residential unit and housekeeping items.</li><li>
Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services.</li><li>
Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals.</li><li>
Develop an Independent Living Plan (ILP) for each client, which will define the client&rsquo;s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP.</li><li>
Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.</li><li>
Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).</li><li>
Maintain client data in the Uniform Client Chart.</li><li>
Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times.</li><li>
Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).</li><li>
Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.</li><li>
Must track referrals and follow-up each client&rsquo;s progress.</li><li>
Assess job readiness of clients, utilizing Standardized Assessment tools.</li><li>
Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.</li><li>
Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor.</li><li>
Must work evenings, one Saturday each month, and holidays as scheduled.</li><li>
Prepare all mandated reporting as required by supervisor, contract agency and funding agency.</li><li>
Must conduct client unit inspections and review findings with the client and supervisor.</li><li>
Perform other related duties, as needed.</li></ul><p>
Essential Functions:</p><ul><li>
Must be able to ascend/descend stairs in the assigned building.</li><li>
Must be able to escort clients to appointments as needed including apartment viewings.</li></ul><p>
Qualifications:</p><ul><li>
Commitment to Win&rsquo;s mission, vision, and values.</li><li>
Bachelor&rsquo;s Degree in social work or related field preferred with two years of relevant experience <b>or</b> an Associate&rsquo;s Degree and three years of client facing experience.</li><li>
Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred.</li><li>
Familiarity with entitlement systems and procedures preferred.</li><li>
Experience with working with families and the issues of domestic violence and homelessness.</li><li>
Experience with standardized assessment tools preferred.</li><li>
Excellent organizational, written, and verbal communication skills preferred.</li><li>
Ability to work effectively in a team environment.</li><li>
Computer skills and knowledge of CARES a plus.</li><li>
Bilingual &ndash; English/Spanish proficiency a plus.</li></ul><p>
 Core Competencies:</p><ul><li>
Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.</li><li>
Facilitating Change: Delivers high quality results consistently.</li><li>
Managing Performance: Interacts respectfully with clients and co-workers.</li><li>
Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences.</li><li>
Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises.</li></ul><p>
 WIN&rsquo;S DIVERSITY, EQUITY &amp; INCLUSION HIRING COMMITMENT</p><p><b>
Our most effective service to our community comes from a diverse mix of minds, </b><b>backgrounds</b><b> and experience. As a result, we are committed to cultivating an inclusive work environment</b><b>. </b><b>Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.</b><b> </b><b>We </b><b>provide</b><b> equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran </b><b>status</b><b> or any other protected category under federal, </b><b>state</b><b> and local law</b><b>.</b></p><p></p><p><b><br>
#IND</b></p><p><b>
#ZR</b></p></div>

Case Manager - Transitional Housing

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Security Shift Supervisor

Case Manager - Transitional Housing