Qureos Mentor

Wonder

<div>About Wonder
Everything&rsquo;s on the menu at Wonder. Except compromise. 
Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they&rsquo;re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot. 
Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale. 
Join us as we work to make great food more accessible. 
About the role
As a Launch Operations Leader, you&rsquo;ll be the leader responsible for orchestrating end-to-end training and operational readiness during new store openings. You will oversee Launch Operations Training Specialists, guiding their execution of training programs while ensuring new teams are fully prepared to operate to Wonder&rsquo;s standards. In this role, you&rsquo;ll manage pre-opening training, oversee launch execution, and provide post-opening coaching and performance analysis until successful transition to normalized operations. Success requires both hands-on leadership in the field and strategic thinking to anticipate challenges, develop solutions, and strengthen launch operations at scale. 
This is a salaried role requiring extensive travel within your assigned region and occasional cross-region support. 
Responsibilities:
Pre-Opening: Training &amp; Readiness<ul><li>
Lead intensive, hands-on training programs for new hourly and salaried team members in the weeks leading up to store openings.</li><li>
Oversee Launch Operations Training Specialists in executing training across recipe execution, kitchen operations, customer service, and food safety standards.</li><li>
Oversee interviewing, selection, and staffing processes, ensuring adequate coverage and alignment to business needs.</li><li>
Develop managers and crew in problem-solving, efficiency, and Wonder&rsquo;s operational excellence model.</li><li>
Conduct mock service scenarios and readiness assessments to ensure full preparedness for launch.</li></ul> 
Launch &amp; Post-Opening Execution<ul><li>
Oversee store openings, ensuring smooth execution and adherence to Wonder&rsquo;s brand standards.</li><li>
Provide real-time coaching and performance feedback to team members, managers, and Launch Specialists during critical launch weeks.</li><li>
Identify and troubleshoot operational challenges quickly to maintain execution quality and service consistency.</li><li>
Support business operations directly as required, including staffing and managing shifts to maintain execution.</li><li>
Support the successful execution of new initiatives during launches, ensuring teams are trained, engaged, and able to adapt quickly as NSO locations pilot updates that may later be implemented across the broader business.</li><li>
Act as the primary point of accountability for launch-site performance management until turnover to normalized operations.</li></ul> 
Post-Opening Support &amp; Continuous Improvement<ul><li>
Track and analyze key performance metrics (speed of service, food quality, execution accuracy, guest satisfaction).</li><li>
Identify opportunities for continuous improvement in training delivery, launch systems usage, and post-launch support.</li><li>
Conduct operational audits and readiness reviews to ensure sustained success beyond launch.</li><li>
Develop Launch Operations Training Specialists through coaching, feedback, and formal performance reviews.</li><li>
Develop and execute improvement plans based on data-driven insights.</li><li>
Partner with Regional Launch Manager to refine launch playbooks, strengthen training content, and improve scalability.</li><li>
Provide structured feedback to cross-functional partners (Operations, HR, L&amp;D, Safety) to enhance systems, standards, and training programs.</li></ul> 
Qualifications<ul><li>
3+ years of experience leading restaurant openings, training, or multi-unit operations in a high-volume, fast-paced environment.</li><li>
Strong leadership skills with demonstrated ability to manage and develop teams, ideally with direct oversight of trainers or frontline leaders.</li><li>
Expertise in training and developing teams across varying learning models and adapting training delivery to different learning styles.</li><li>
Deep knowledge and experience with food safety and hazard analysis critical control point (HACCP) guidelines.</li><li>
Strong analytical skills to track, interpret, and act on operational performance metrics.</li><li>
Business acumen to manage staffing, scheduling, and shift-level operations during launch periods.</li><li>
Comfortable operating in a high-growth, ambiguous environment with the ability to make informed, time-sensitive decisions.</li><li>
Strong communication and coaching skills, with the ability to provide daily, actionable feedback.</li><li>
Familiarity with operational systems including LMS, Kitchen Display Systems (KDS), and Point of Purchase (POP) technology.</li><li>
Willingness to travel extensively (up to 85%) to support Wonder&rsquo;s expansion.</li></ul> 
Requirements<ul><li>
Must be 21 years old and legally authorized to work in the US</li><li>
Must be able to lift 50 pounds</li><li>
Must be able to stand for a full shift while working</li><li>
Must have open availability, including night and weekend availability</li><li>
Must have the means of transportation and ability to travel from site to site within assigned region</li><li>
Food Handler Certification (or willingness to obtain)</li><li>This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)</li></ul> 
Role Details<ul><li>
Salary Range: $95000 per year - $109500 per year</li><li>
Multi-Location Role, Travel Required</li></ul> 
Benefits<ul><li>
Medical, Dental, and Vision Insurance</li><li>
100% employer-paid Life Insurance</li><li>
401(k) Retirement Plan</li><li>
Employer match for Health Savings Account (HSA)</li><li>
Learning and Development opportunities to advance your career</li><li>
Employee Stock</li><li>
Employee Discount</li></ul>
Note: Some of our benefits vary by state and depend on the number of hours you work. 
An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:<ul><li>
The candidate&rsquo;s ability to perform the tasks in the available job role.</li><li>
The candidate's self-rated skill proficiency.</li><li>
The candidate&rsquo;s fit for this job posting.</li></ul>
More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information. 
A final note
At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.</div>

New Restaurant Openings Leader

<div>About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
About the Opportunity
Are you a highly motivated and enthusiastic recent college graduate or early-career professional looking to launch a career in Client Success and sales? This is a fantastic opportunity to join the Grubhub team in a role where you'll contribute directly to our growth.
We're looking for a sharp, ambitious go-getter who is eager to learn, build relationships, and thrive in a fast-paced, dynamic startup environment. You'll support and help manage a portfolio of our corporate clients, ranging from all industries, who rely on Grubhub for their employee meal programs and benefits. You will play a central supporting role in managing relationships and helping to expand programs as companies redefine their office and remote meal strategies.
The Impact You Will Make<ul><li>
Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio. Part of the role will also focus on identifying and qualifying expansion opportunities to drive pipeline growth, acting as a lead generation engine for the Client Success Growth team.</li><li>
Direct Client Engagement: Devote 25% of the work week to live stakeholder interactions. Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline.</li><li>
Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns.</li><li>
Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs.</li><li>
Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership.</li><li>
Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service.</li></ul>
What You Bring to the Table<ul><li>
1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor&rsquo;s degree from an accredited university.</li><li>
Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales.</li><li>
Exceptional verbal and written communication and interpersonal skills.</li><li>
A proven ability to manage multiple tasks and priorities in a quick-moving environment.</li><li>
Strong problem-solving skills and a proactive, &quot;can-do&quot; attitude.</li><li>
Aptitude for learning and leveraging data to inform decisions.</li><li>
Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools.</li><li>
Ability to travel for in-person client meetings as required</li></ul>
As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
Chicago: Base $54,400 - $68,000 TTC $64,000 - $80,000
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we build the best teams by hiring with an objective lens &mdash; evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.</div>

Associate Client Success Manager

Join Wonder and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wonder

About Company

New Restaurant Openings Leader

Associate Client Success Manager