Abrar Admin

Woodland Heights Medical Center

<div>Job Summary 
 
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
 
 
Essential Functions<ul><li>
Interacts with patients and their families to address questions and provide courteous, timely assistance.</li>
<li>Regulates schedules based on procedure requirements, physician availability, and staffing needs.</li>
<li>Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.</li>
<li>Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.</li>
<li>Collects and records patient financial responsibility estimates as applicable.</li>
<li>Communicates operative reports daily to appropriate physician offices.</li>
<li>Compiles and organizes documentation to ensure completion of patient medical records.</li>
<li>Prepares charts for upcoming procedures, including nursing documentation and registration forms.</li>
<li>Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.</li>
<li>Responds to requests for medical records in a timely and efficient manner.</li>
<li>Answers and returns phone calls, addressing questions with professionalism and courtesy.</li><li>
Performs other duties as assigned.</li>
<li>Maintains regular and reliable attendance.</li>
<li>Complies with all policies and standards.</li></ul>
Qualifications<ul><li>
0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
</li><li>0-2 years of experience in a customer service role required
</li></ul>Knowledge, Skills and Abilities<ul><li>
Strong interpersonal and customer service skills.</li>
<li>Ability to handle sensitive information with confidentiality.</li>
<li>Proficiency in using registration systems and insurance verification tools.</li>
<li>Attention to detail and accuracy in data entry.</li>
<li>Excellent organizational and time-management skills.</li></ul></div>

Registrar

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Woodland Heights Medical Center

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Registrar