Qureos Mentor

WORK

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 <strong>
  Job Description
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  Manager Operations (Sales)
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   Responsible for overseeing inbound and outbound call center activities.
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   Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
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   Prepares and presents weekly and monthly sales reports to the Management.
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   Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
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   Experience working in multiple campaigns like Solar, Health insurance, DME, Final Expense &amp; Medicare would be an added advantage.
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   Responsible for managing and motivating the customer sales representatives to work simultaneously with them to hit KPIs and metrics.
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   Identifying operational issues and suggesting possible improvements.
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Manager Operations

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  Job Description
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 Conduct online and onsite training sessions
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 Prepare &amp; Design training plans
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 Coordination with the team to decrease the attrition rate
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 Manage and handle training-related matters
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 Contribute to continuous improvement in the training process
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Trainer

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 <strong>
  Job Description
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 </strong>
 <strong>
  Team Lead Operations (Sales)
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 <ul>
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   Be in charge of running and managing the call center/telemarketing team, daily.
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   Understand all organization&rsquo;s products, services, procedures, and guidelines and communicate the same to all team members.
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   Monitor calls to ensure that due procedures and quality standards are strictly adhered to.
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   Conduct regular reviews of agents&rsquo; performance and organize training sessions for underperformers.
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   Submit regular daily sales reports (DSRs) to management and seek new ideas and strategies to improve / increase / boost the number of daily sales / transfers.
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   Keep up with trends and happenings in the industry, ensuring adherence to industry standards and company policies.
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   Ensure a safe, respectful, professional, and harmonious working environment for all other team members.
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 </ul>
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Team Lead Operations

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 <strong>
  Job Description
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 We are looking for an I.T. executive to join our night shift team. The successful candidate will assist with technical support, troubleshooting hardware and software issues, and maintaining systems. You will work closely with the I.T. department to ensure smooth operations during the night shift.
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  Key Responsibilities
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 Provide technical support to staff during night shifts.
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 Troubleshoot and resolve hardware, software, and network issues.
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 Assist with system maintenance and updates.
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 Help with data backups and security monitoring.
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I.T Executive

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 <strong>
  Job Description
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   Strong understanding of BPO best practices, methodologies, and quality standards.
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   Minimum of 5 years of experience in BPO operations management.
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   Proven track record of success in leading and growing BPO teams.
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   Excellent communication, interpersonal, and negotiation skills.
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   Data-driven and analytical with a strong focus on continuous improvement.
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   Ability to manage multiple priorities and deadlines in a fast-paced environment.
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   Develop and implement strategic plans to optimize BPO operations and service delivery.
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   Lead and manage a team of BPO professionals, including supervisors, team leads, and agents.
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   Establish and maintain high-quality standards for customer service and process adherence.
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   Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
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   Identify and implement new technologies and processes to improve BPO efficiency and effectiveness.
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   Manage risk and ensure compliance with industry regulations and best practices.
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 </ul>
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Director Operations