Qureos Mentor

Work with Willow

<div><div>Work with Willow is working closely with a client that is a mental health therapy and psychological private practice in Portland.
</div><div></div><div><b>Position Summary: </b>The Office Administrator/Manager ensures the efficient functioning of a mental health practice. This role includes managing administrative tasks, coordinating office activities, and supporting the clinical and leadership teams. The ideal candidate is organized, detail-oriented, and adept at handling multiple tasks in a dynamic environment.
<p>
<b>Responsibilities:
</b></p><ul><li>Maintain and order office supplies and equipment, ensuring the office is well-stocked and tidy.
</li><li>Oversee office maintenance and vendors as needed.
</li><li>Schedule meetings and appointments.
</li><li>Maintain a clean, professional, and welcoming office environment.
</li><li>Handle phone calls, emails, faxes, and other correspondence.
</li><li>Assist the billing specialist with patient benefit inquiries.
</li><li>Work with the intake specialist on patient scheduling, chart preparation, benefit discussions, and patient assignment.
</li><li>Respond to patient inquiries and provide information about services, policies, and procedures.
</li><li>Provide technical support to clinicians.
</li><li>Assist clinicians with patient care issues and administrative tasks like record requests and prescription refills.
</li><li>Liaise with clinicians, administrative staff, patients, billing staff, and the leadership team.
</li><li>Coordinate with external partners, including referral sources and other healthcare providers.
</li><li>Organize staff meetings, training sessions, volunteer events, and other practice-related activities.
</li><li>Develop and manage patient satisfaction surveys.
</li><li>Participate in marketing and outreach efforts for the practice.
</li><li>Address patient communications and concerns.
</li><li>Assist patients with intake forms and onboarding processes.
</li><li>Maintain a list of community resources and referrals.
</li><li>Ensure patients have access to necessary resources and information.
</li><li>Provide technical support for telehealth and EHR systems.
</li>
</ul><p><b>Requirements:
</b></p><ul><li>Proficiency in technology and EHR/EMR systems.
</li><li>Experience in a mental health practice or related field.
</li><li>Familiarity with commercial insurance, benefits verification, and billing processes.
</li><li>Excellent communication and patient care skills.
</li><li>Strong writing abilities.
</li><li>Proficiency in Google Suite.
</li><li>At least two years of experience managing patient intake processes.
</li><li>Knowledge of HIPAA compliance procedures.
</li>
</ul><p><b>Salary: </b>$56,000 - $62,000 annually (40 hours per week), based on experience, benefits package including paid time off and medical, dental, vision insurance.</p></div></div>

Practice Administrator - Mental Health Practice

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Work with Willow

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Practice Administrator - Mental Health Practice