Abrar Admin

Workforce Essentials Inc

Purpose and Functions:The WIOA Career Advisor plays a vital role in delivering individualized career guidance, job placement assistance, and support services to help customers achieve long-term self-sufficiency through gainful employment. The advisor is responsible for case management, program delivery, job readiness facilitation, and collaboration with local employers, training institutions, and social service agencies.General Responsibilities:&middot; Interview and assess customers to determine program eligibility, service needs, and appropriate training or support.&middot; Develop and maintain individualized career plans, including training goals, job search strategies, and supportive service coordination.&middot; Assist participants in identifying their strengths, interests, skills, and career goals to develop realistic employment pathways leading to self-sufficiency.&middot; Motivate and encourage customers through regular contact (minimum one to two times monthly) and post-employment follow-up to support job retention and advancement.&middot; Facilitate job readiness workshops and provide hands-on assistance with resumes, applications, interview techniques, and career development.&middot; Build and maintain relationships with local employers to support job placements, internships, and work experience opportunities.&middot; Collaborate with American Job Center staff, workforce partners, training providers, and community agencies to coordinate comprehensive client services.&middot; Ensure complete, accurate, and timely documentation of all services and interactions in electronic case management systems such as Jobs4TN.&middot; Track customer attendance, case notes, and performance benchmarks in accordance with program guidelines and funding requirements.&middot; Provide referrals to community and social service agencies as needed to address barriers to employment.&middot; Adjust coaching techniques based on individual client needs and learning styles, providing clear expectations and continuous support.&middot; Maintain a customer service-oriented approach with all clients, partners, and colleagues.&middot; Meet all required performance goals and outcomes for assigned programs.&middot; Participate in cross-training and provide support across other programs and offices operated by Workforce Essentials, Inc. as needed.&middot; Perform additional duties as assigned to ensure the success of career services programs.&middot; Some travel may be required within the local workforce area.Additional Responsibilities:The above description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.Qualifications:&middot; College Degree in education, social work, public welfare, human services, psychology, sociology, vocational rehabilitation, public administration, counseling or other related field is preferred. High school diploma required.&middot; A minimum of two years of previous work experience in staffing, employment and training, alternative adult education, counseling or related field is required. Nonprofit experience and training in trauma- informed care, family-centered coaching, and ACES preferred.&middot; Must have reliable transportation, a valid, unrestricted driver&rsquo;s license, a good driving record, and maintain vehicle insurance. Position may require some travel; reimbursed at the state travel rate.Knowledge, Skills, Abilities and Qualities:&middot; Strong knowledge of local labor market trends, community resources, human service agencies, and training institutions and their programs.&middot; Excellent verbal and written communication skills with the ability to effectively engage with clients, employers, colleagues, and partners.&middot; Demonstrated strong customer service orientation and the ability to work respectfully and effectively with a diverse and demanding customer base.&middot; Proven ability to build and maintain positive relationships with internal and external stakeholders.&middot; Skilled in conducting and interpreting basic skills assessments to guide career planning and service delivery.&middot; Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and related software programs and online information systems; experience with Zoom, Microsoft Teams, and other virtual meeting platforms preferred.&middot; Working knowledge of Excel, including the ability to create and manipulate data within spreadsheets.&middot; Highly organized with strong attention to detail and the ability to manage multiple responsibilities and meet performance goals in a fast-paced, high-accountability environment.&middot; Ability to maintain confidentiality and demonstrate sound judgment when handling sensitive information.&middot; Strong research, analytical, and problem-solving skills.&middot; Ability to work independently with moderate supervision, as well as collaboratively in a team-oriented environment.&middot; Self-motivated, results-driven, and flexible in managing multiple tasks and shifting priorities.&middot; Capable of sitting for extended periods while performing data entry and computer-based work.Position Type &amp; Expected Hours of Work:This is a salary, full time position based on a 37.5 hour work week. This position follows the work schedule of the American Job Center Hours. Unless otherwise stated, normal work hours of work are 8:00 &ndash; 4:30, Monday through Friday. This position may require the flexibility to modify work schedule if needed to meet the needs of customers and the American Job Center.Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those to be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform essentials functions.&middot; Physical demands: while performing duties of job, employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 5 - 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.&middot; Work environment: the noise level in the work environment is usually moderate.Equal Opportunity Employer:Workforce Essentials, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Workforce Essentials, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.Job Type: Full-timePay: From $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

WIOA Career Coach

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Workforce Essentials Inc

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WIOA Career Coach