Qureos Mentor

World Insurance Associates, LLC

<div>Company Overview 
World Insurance Associates (&ldquo;World&rdquo;) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. 
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll &amp; HR solutions. 
 
Position Summary 
IT Support Level II must have proficient technical knowledge and be able to confidently and effectively communicate with users to understand problems and explain their solutions. The ideal candidate will be Customer-oriented and patient in their interaction with users who are not technically inclined. 
 
Primary Responsibilities 
Provide technical assistance and support for incoming helpdesk tickets and escalations with issues related to computer systems, software, security and hardware. Effectively respond to tickets in person or over the phone. Document solutions and advise team on training recommendations to cut down on tickets. Train computer users when possible. Fast-paced and user-demanding environment<ul><li>
Proficiency in Vendor and Asset Management/Active Directory / Azure / Entra, Intune &amp; Autopilot, O365 Administrator Console, Exchange Administrator Console, Windows 10/11, Network &amp; Printer Troubleshooting, and Hardware Setup and build outs.</li><li>
Critical Thinking/Minded</li><li>
In office, with hybrid available after 120 days.
</li><li>Self-driven, willing to make calls when needed and able to take direction as well as prioritizing tasks as requested</li><li>
Serving as the first and second point of contact for employees seeking technical assistance through the helpdesk ticketing system.</li><li>
Doesn&rsquo;t buckle under pressure and can stay levelheaded.</li><li>
Performing remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Determining the best solution based on the issue through research in past tickets, google and user details provided.
</li><li>Ability to see through user ticket details or lack of and can ask the right critical questions.</li><li>
Walk the employee through the problem-solving process</li><li>
Direct/Escalate unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Ticket quality over quantity, treat tickets like a detailed work log which in the end provides support to colleagues who may run into similar issues.</li><li>
Keep IT documentation up to date.</li><li>
Close helpdesk tickets upon resolution and in a timely manner</li><li>
Follow-up and update employee status and information</li><li>
Adhere to the outlined ticket SLA</li><li>
Pass on any feedback or suggestions to IT Management</li><li>
Identify and suggest possible improvements to procedures</li><li>
Rotating On Call Support as outlined in the 2026 calendar year</li><li>
Support M&amp;A integration process as needed and or outlined by team members</li><li>
30% + of travel to various regional WIA offices will be required within reason and availability.</li></ul> 

Equal Employment Opportunity 
 At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 
 
To Executive Search Firms and Staffing Agencies 
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World&rsquo;s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World&rsquo;s Human Resources Talent Department. 
 
Compensation 
This is a New Jersey based position with a competitive benefits package. The base salary ranges from $55,000 to $65,000, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: https://www.worldinsurance.com/careers. 
 
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#LI-Hybrid
nGNJoz02Qh</div>

IT Support Technician II

<div>Company Overview 
World Insurance Associates (&ldquo;World&rdquo;) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. 
 
Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll &amp; HR solutions. 
 
Position Summary<ul><li>
With some guidance and or direction, leads client service for middle market clients, and supports large market clients often collaborating closely with senior colleagues on strategy design and renewal messaging.</li><li>
Clients are often fully insured, or level funded with 50 to 250 enrolled EEs, and generate $25k or more in EB revenue.</li><li>
Independently leads on a few key clients and/or small clients, including renewal messaging.</li><li>
Assigned book between $700K to $1.2M in EB rev.</li></ul> 

Primary Responsibilities<ul><li>
Manage client strategy planning and contributes to program and coverage recommendations.</li><li>
Supports RFP process, carrier negotiations and carrier contract reviews for fully insured clients typically between $25k to $100k in revenue.</li><li>
Build using EB tools and templates benchmarking, financial dashboards, projections, and other financial analysis and assist in presenting insights and recommendations.</li><li>
Lead client and vendor meetings and calls (such as Carrier implementation) and conducting knowledgeable and engaging open enrollment meetings (both in-person and virtually).</li><li>
Create and edit open enrollment communicate templates</li><li>
Communicate the value of WIA EB Subject Matter Experts and knowing when to engage them.</li></ul>
 
Additional Duties<ul><li>
Take and resolve calls/emails from clients and or members, related to claims, billing, EOB and coverages</li></ul> 

Work Experience 
Knowledge, Skills, and Abilities (Proficient)<ul><li>
Understanding of fully insured, level-funded, and simple self-funding concepts.</li><li>
Identifying trends and patterns in data sets and understanding their implications for clients&rsquo; health plans.</li><li>
Project management skills in collaborating with colleagues, carriers, vendors, and SMEs to deliver on client service plans.</li><li>
Excel and PowerPoint, with developing knowledge and application of EB analytics tools, models, and capabilities.</li><li>
Effective communicator, tailoring writing and speaking styles to convey messages and ideas to varied audiences to build understanding and commitment.</li><li>
Developing knowledge around vendor/solutions/products outside of traditional insurance products.</li></ul>
 
People Management<ul><li>
Individual contributor; may provide general guidance/direction to more junior staff informally.</li></ul>
 
Professional Licenses/Certifications<ul><li>
Must hold state life and health insurance license</li></ul> 

Education 
Bachelor&rsquo;s degree preferred, but equivalent work experience would be considered 
 
Compensation 
This position is located in New Jersey. The base salary for this position at the time of this posting may range from $86,600 to $113,700. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit https://www.worldinsurance.com/careers for more details. 
 
Physical Demands 
Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. 
 
Equal Employment Opportunity 
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 
 
To Executive Search Firms and Staffing Agencies 
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World&rsquo;s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World&rsquo;s Human Resources Talent Department. 
 
#LI-MA1 
#LI-HYBRID 

CeCPk0pKuA</div>

Employee Benefits Client Manager, Advisory & Consulting

Join World Insurance Associates, LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

World Insurance Associates, LLC

About Company

IT Support Technician II

Employee Benefits Client Manager, Advisory & Consulting