Qureos Mentor

WOW24-7

About the Project Assistento is a private lessons provider that promotes individuality in learning. We believe every student is unique, so our tutoring is tailored to each person&rsquo;s pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Job Description We are looking for a motivated Customer Support Agent who will provide exceptional service to Kurdish-speaking parents and students. In this role, you will:<ul><li>Provide voice and digital support in Kurdish and English.</li><li>Handle complaints, appointment rescheduling, and general inquiries.</li><li>Conduct warm lead follow-ups in the Kurdish market segment.</li><li>Maintain accurate CRM records and ensure smooth communication.</li><li>Work fully remotely, with flexibility across digital channels.</li></ul>Candidate Requirements<ul><li>Languages: Kurdish (C1) and English (B2).</li><li>1&ndash;2 years of experience in customer service and/or B2C sales.</li><li>Strong empathy, patience, and communication skills.</li><li>Familiarity with WhatsApp and email support processes.</li></ul>Why Join Us?<ul><li>Be part of an international, multilingual team.</li><li>Work in a fully remote environment.</li><li>Contribute to a mission-driven project that helps students grow and succeed.</li></ul>Job Types: Full-time, PermanentPay: 3,500.00TRY - 4,500.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written English?	</li><li>How would you assess your fluency in both spoken and written Kurdish?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Kurdish/English)

We are seeking empathetic and proactive Customer Support Agents to join our growing international team. You will be the first point of contact for parents and students, ensuring smooth communication, resolving issues, and supporting the learning journey. This is a 100% remote position.Responsibilities<ul><li>Handle inbound calls, WhatsApp messages, and emails from parents and students.</li><li>Resolve issues such as rescheduling, parent complaints, and teacher no-shows with professionalism.</li><li>Conduct inbound sales calls to warm leads generated through marketing campaigns.</li><li>Deliver clear, empathetic, and solution-oriented communication across channels.</li><li>Ensure accurate updates and case management in internal systems.</li><li>Collaborate with colleagues to maintain high-quality service standards.</li></ul>Requirements<ul><li>Proficiency in Arabic (C1), Kurdish (C1), and English (B2 or higher).</li><li>Proven B2C sales experience.</li><li>Experience in handling sensitive conversations, especially in contexts involving parents and children.</li><li>Strong multitasking ability across phone, chat, and email communication.</li><li>Reliable, organized, and comfortable working in a remote environment.</li></ul>We Offer<ul><li>100% remote position with flexible setup.</li><li>Competitive compensation based on experience.</li><li>Opportunity to join an international, mission-driven team.</li><li>Training and support to help you succeed.</li><li>Long-term growth potential as the team scales.</li></ul>Job Types: Full-time, PermanentPay: 40,000.00TRY - 60,000.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written Kurdish?	</li><li>How would you assess your fluency in both spoken and written English?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic + Kurdish + English)

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Types: Full-time, PermanentPay: 90,000.00TRY - 110,000.00TRY per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German?	</li><li>How would you assess your fluency in both spoken and written English?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Service Team Leader (German/Arabic/English)

Location: 100% Remote Department: Sales &amp; Customer ServiceAbout the Project: We promote individuality in learning. Every student is unique, and we tailor our tutoring to each person&rsquo;s learning pace, abilities, and needs. Our goal is to support students in achieving lasting success through personalized methods, addressing specific challenges, and enhancing language skills.Role Overview: As a Team Leader, you will manage and coach a small team of agents across sales and customer service, ensuring excellent performance, adherence to quality standards, and smooth operations. You will act as the main point of contact for the client and help your team deliver personalized, high-quality support to students and parents.Key Responsibilities:<ul><li>Lead and supervise 4&ndash;6 agents across sales and customer service channels (calls, WhatsApp, email).</li><li>Ensure consistent quality in handling customer inquiries and complaints.</li><li>Act as the primary liaison with the client, providing weekly reporting on team performance.</li><li>Train and coach team members in complaint handling, sales conversations, and process adherence.</li><li>Oversee scheduling, performance tracking, and language coverage.</li><li>Maintain regular internal communication to keep the team up to date with latest knowledge and procedures.</li></ul>Candidate Requirements:<ul><li>Languages: German C1/C2, Arabic C1/C2, English C1.</li><li>Proven experience as a Team Leader or Operations Manager in BPO or contact center environments.</li><li>Strong interpersonal and coaching skills, with the ability to motivate agents and liaise with clients.</li><li>Familiarity with CRM tools (Monday.com preferred), Aircall, and WhatsApp support.</li><li>Empathetic approach, ensuring team members are supported and students&rsquo; individual learning needs are met.</li></ul>Why Join Us:<ul><li>Work remotely from anywhere.</li><li>Contribute to a project focused on personalized learning and student success.</li><li>Lead a team where empathy, quality, and individualized support are valued.</li></ul>Job Type: Full-timeJob Type: Full-timePay: E&pound;22,000.00 - E&pound;28,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written English?	</li><li>How would you assess your fluency in both spoken and written German?	</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?	</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Join WOW24-7 and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WOW24-7

ABOUT_COMPANY

Customer Support Agent (Kurdish/English)

Customer Support Agent (Arabic + Kurdish + English)

Customer Service Team Leader (German/Arabic/English)

Customer Service Team Leader (German/Arabic/English)