Abrar Admin

WS Management

<div>About the Role:
We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead our Sonesta ES Suites. The ideal candidate has a very strong hotel operations background with proven leadership in both back and front of house operations, team building and guest satisfaction. This position plays a vital role in driving Outrageous Hospitality - our company's commitment to creating memorable experiences for guests and meaningful growth for our teams. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes across departments. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.
Key Responsibilities:
Housekeeping LeadershipCleanliness Standards
Oversee Housekeeping operations, including staffing, scheduling, inspections, and productivity. 
Ensure guest rooms and public areas meet or exceed brand cleanliness standards. 
Partner with Front Desk to manage room status accuracy and turnover flow. 
Lead training, coaching, and accountability for Housekeeping leadership and team members.
Maintenance, Asset ProtectionRisk Management
Oversee preventive maintenance programs and work order systems. 
Conduct regular property walks to identify safety hazards and repair needs. 
Ensure building systems (HVAC, plumbing, electrical) are functioning safely and efficiently. 
Maintain audit readiness for brand, safety, and internal compliance. 
Ensure compliance with OSHA, fire life safety, and WS safety standards.
Accounting, Financial ControlsAdministrative Oversight
Ensure compliance with cash handling, deposits, refunds, and adjustments. 
Support payroll accuracy, timecard review, and labor tracking. 
Maintain organized administrative, HR, and operational documentation. 
Assist GM with budgeting, forecasting, and month-end close preparation.
Front Office LeadershipGuest Experience
Oversee daily Front Desk operations, including GSAs and Night Audit. 
Ensure consistent, warm, and efficient check-in and check-out experiences. 
Support guest recovery, escalations, and service consistency. 
Lead Front Desk training, coaching, and performance management.
LeadershipGM Support
Serve as GM-in-Charge in the GM's absence. 
Support hiring, training, coaching, and performance documentation. 
Model professionalism, accountability, and calm leadership. 
Build a culture of accountability, pride, and teamwork.
Qualifications:
Minimum 3&ndash;5 years of successful hotel management experience (Department head level and higher) 
Proven leadership ability with experience managing and developing teams. 
Excellent communication, organization, and problem-solving skills. 
Demonstrated experience in Front Desk operations and guest service leadership. 
Working knowledge of Housekeeping and Maintenance operations. 
Strong financial acumen, organizational skills, and attention to detail. 
Ability to lead diverse teams in a fast-paced, multi-department environment. 
Strong communication, coaching, and problem-solving skills. 
Flexibility to work varied shifts, including weekends and holidays as needed.
Preferred Experience:
Background with Marriott, Hilton, IHG, or Sonesta select service brands. 
Experience with hotel accounting systems and Microsoft Office Suite. 
Experience in opening, transitioning, or rebranding hotels a plus.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.</div>

Assistant General Manager - Sonesta ES Suites Rancho Bernardo

<div><h1 class="jobSectionHeader">Job Summary</h1>
The Room Attendant plays a vital role in delivering WS Management's Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects WS values-Integrity, Respect for All, Empowerment, Kindness, Creativity,Results Orientation. Room Attendants support the Three P Philosophy (People, ProfitPlanet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.
<h1 class="jobSectionHeader">Key Responsibilities</h1><h1 class="jobSectionHeader">
Deliver Outrageous Hospitality</h1><ul><li>
Provide a welcoming presence when interacting with guests in hallways or rooms.</li><li>
Respond to guest requests with urgency and positivity.</li><li>
Demonstrate fairness, kindness, and professionalism at all times.</li><li>
Protect guest privacy and security with strict adherence to policies</li><li>
Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.</li></ul><h1 class="jobSectionHeader">
Make Everything Sparkle (CleanlinessPresentation)</h1><ul><li>
Clean and service guest rooms according to brand and WS standards.</li><li>
Follow ABC Rule - Always Be Cleaning - throughout the shift.</li><li>
Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.</li><li>
Restock amenities according to inventory par levels.</li><li>
Report maintenance issues immediately to ensure timely repair.</li></ul><h1 class="jobSectionHeader">
Follow BrandWS Standards</h1><ul><li>
Use proper cleaning techniques, safe chemical handling, and labeling.</li><li>
Follow established room assignment procedures, timing expectations, and checklists.</li><li>
Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.</li><li>
Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).</li></ul><h1 class="jobSectionHeader">
Safety, SecurityAsset Protection</h1><ul><li>
Follow OSHA, brand, and WS safety guidelines.</li><li>
Maintain secure handling of master keys and guest belongings.</li><li>
Report hazards, suspicious behavior, or injuries immediately.</li><li>
Care for hotel equipment and tools with consistently safe handling.</li></ul><h1 class="jobSectionHeader">
Teamwork, CommunicationCollaboration</h1><ul><li>
Communicate room status updates clearly using the required system (radio/hotel phone).</li><li>
Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.</li><li>
Assist fellow associates when needed to support productivity and deadlines.</li><li>
Maintain a positive and respectful work environment.</li><li>
Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms)</li></ul><h1 class="jobSectionHeader">
Skills</h1><ul><li>
Detail-oriented and thorough</li><li>
Prioritization and time management skills</li><li>
Ability to work with little or no supervision while meeting high-performance standards</li><li>
Physical mobility and stamina</li><li>
Ability to follow instructions</li><li>
Professional and polite</li><li>
Ability to lift at least 35lbs</li><li>
Ability to remain discreet and respect the privacy of guests</li><li>
Ability to perform consistent work to the highest of standards</li></ul><h1 class="jobSectionHeader">
Additional Details</h1>
This position may require working weekends, holidays, or variable shifts based on business needs.
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.</div>

Room Attendant (Full-Time) - Hilton Garden Inn Sacramento Airport Natomas

Join WS Management and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WS Management

About Company

Assistant General Manager - Sonesta ES Suites Rancho Bernardo

Room Attendant (Full-Time) - Hilton Garden Inn Sacramento Airport Natomas