Qureos Mentor

WSH Management

<div><h2 class="jobSectionHeader">Position Overview</h2>
The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.
What We Offer<ul><li>
Pay: $23.00&ndash;$24.00 per hour</li><li>
Schedule: Full-time (40 hours per week), Monday&ndash;Friday, 8:00 AM&ndash;5:00 PM.</li><li>
Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match</li><li>
Time Off: Paid vacation and 15 paid company holidays</li></ul><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).</li><li>
Immediately record all telephone and in-person visits on appropriate reports.</li><li>
Files own guest cards and maintain according to established procedures.</li><li>
Demonstrate community and apartment/model and apply product knowledge to client&rsquo;s needs by communicating the features and benefits; close the sale.</li><li>
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.</li><li>
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.</li><li>
Ensure apartment is ready for resident to move-in on agreed date.</li><li>
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect&rsquo;s needs.</li><li>
Secure new resident&rsquo;s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.</li><li>
Monitor renewals. Distribute and follow-up on renewal notices.</li><li>
Assist in monitoring advertising effectiveness.</li><li>
Distribute all company or community-issued notices.</li><li>
Represent the company in a professional manner at all the times.</li><li>
Operate computers programmed with accounting software to record, store and analyze information.</li><li>
Understand the lease agreement and application.</li><li>
Accept rental payments and post rents to the computer.</li><li>
Comply with federal, state and company policies, procedures and regulations.</li><li>
Record monies collected and prepare bank deposit slips on an on-going basis.</li><li>
Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.</li><li>
Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures.</li><li>
Ensure that all invoices received are approved, entered and paid within a timely manner.</li><li>
Access computerized financial information to resolve vendor and payment disputes.</li><li>
Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.</li><li>
Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.</li><li>
Prepare statement of accounting notices for past residents.</li><li>
Provide accounting support to Property Managers.</li><li>
Assist in lease transactions by typing leases, gathering applicant&rsquo;s history and credit approvals.</li><li>
Assist with maintaining compliance with all applicable Affordable Housing programs.</li><li>
Assume Property Manager&rsquo;s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.</li><li>
Provide general clerical assistance to community office</li><li>
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.</li><li>
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.</li><li>
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi.</li><li>
Maintain open communication with Property Manager and Maintenance Technician.</li><li>
Contribute to cleanliness and curb appeal of the community on continuing basis.</li><li>
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.</li><li>
Enforce policies of the community.</li><li>
Advise residents of referral concessions (if permitted).</li><li>
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.</li><li>
Distribute newsletters, pamphlets, flyers, etc.</li><li>
Assist in conducting market surveys and shop competitive communities.</li><li>
Learn and ensure compliance with all company, local, state and federal safety rules.</li><li>
Daily review of all emails and respond as necessary within 24 hours.</li><li>
Ensures that unsafe conditions are corrected in a timely manner.</li></ul>
Abilities<ul><li>
Must possess a positive attitude and the ability to smile under all circumstances.</li><li>
Participate in training in order to comply with new or existing laws.</li><li>
Ability to work a flexible schedule, including evenings and weekends.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.</li><li>
Comply with expectations as demonstrated in the employee handbook.</li><li>
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.</li></ul><ul><li>
High School Diploma or equivalent required; some college preferred.</li><li>
A minimum one-year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.</li><li>
Must possess strong attention to detail and sales ability.</li><li>
National Apartment Leasing Professional (NALP) preferred.</li><li>
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.</li><li>
OSHA laws and regulations, willingness to obtain within six months.</li><li>
Demonstrate an ability to support and contribute to community team.</li><li>
Demonstrate strong oral and written communication skills.</li><li>
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.</li><li>
Must possess a valid Driver&rsquo;s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
</li></ul>WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us!
WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.
WSH Management is a drug free workplace.
WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO.</div>

Assistant Manager

<div><h2 class="jobSectionHeader">Position Overview</h2>
The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, affordable housing program compliance and resident relations for the community. The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.
What We Offer<ul><li>
Pay: $21.00&ndash;$23.00 per hour</li><li>
Schedule: Full-time (40 hours per week), Monday&ndash;Friday, 8:00 AM&ndash;5:00 PM.</li><li>
Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match</li><li>
Time Off: Paid vacation and 15 paid company holidays</li></ul><h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).</li><li>
Immediately record all telephone and in-person visits on appropriate reports.</li><li>
Files own guest cards and maintain according to established procedures.</li><li>
Demonstrate community and apartment/model and apply product knowledge to client&rsquo;s needs by communicating the features and benefits; close the sale.</li><li>
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.</li><li>
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.</li><li>
Ensure apartment is ready for resident to move-in on agreed date.</li><li>
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect&rsquo;s needs.</li><li>
Secure new resident&rsquo;s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.</li><li>
Monitor renewals. Distribute and follow-up on renewal notices.</li><li>
Assist in monitoring advertising effectiveness.</li><li>
Distribute all company or community-issued notices.</li><li>
Represent the company in a professional manner at all the times.</li><li>
Operate computers programmed with accounting software to record, store and analyze information.</li><li>
Understand the lease agreement and application.</li><li>
Accept rental payments and post rents to the computer.</li><li>
Comply with federal, state and company policies, procedures and regulations.</li><li>
Record monies collected and prepare bank deposit slips on an on-going basis.</li><li>
Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.</li><li>
Communicate with Property Managers regarding accuracy of invoices received; and invoices are coded correctly, according to company procedures.</li><li>
Ensure that all invoices received are approved, entered and paid within a timely manner.</li><li>
Access computerized financial information to resolve vendor and payment disputes.</li><li>
Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.</li><li>
Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.</li><li>
Prepare statement of accounting notices for past residents.</li><li>
Provide accounting support to Property Managers.</li><li>
Assist in lease transactions by typing leases, gathering applicant&rsquo;s history and credit approvals.</li><li>
Assist with maintaining compliance with all applicable Affordable Housing programs.</li><li>
Assume Property Manager&rsquo;s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.</li><li>
Provide general clerical assistance to community office</li><li>
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.</li><li>
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.</li><li>
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis, updating status in Yardi.</li><li>
Maintain open communication with Property Manager and Maintenance Technician.</li><li>
Contribute to cleanliness and curb appeal of the community on continuing basis.</li><li>
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.</li><li>
Enforce policies of the community.</li><li>
Advise residents of referral concessions (if permitted).</li><li>
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.</li><li>
Distribute newsletters, pamphlets, flyers, etc.</li><li>
Assist in conducting market surveys and shop competitive communities.</li><li>
Learn and ensure compliance with all company, local, state and federal safety rules.</li><li>
Daily review of all emails and respond as necessary within 24 hours.</li><li>
Ensures that unsafe conditions are corrected in a timely manner.</li></ul>
Abilities<ul><li>
Must possess a positive attitude and the ability to smile under all circumstances.</li><li>
Participate in training in order to comply with new or existing laws.</li><li>
Ability to work a flexible schedule, including evenings and weekends.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.</li><li>
Comply with expectations as demonstrated in the employee handbook.</li><li>
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.</li></ul><ul><li>
High School Diploma or equivalent required; some college preferred.</li><li>
A minimum one-year experience in a customer service related industry and one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.</li><li>
Must possess strong attention to detail and sales ability.</li><li>
National Apartment Leasing Professional (NALP) preferred.</li><li>
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.</li><li>
OSHA laws and regulations, willingness to obtain within six months.</li><li>
Demonstrate an ability to support and contribute to community team.</li><li>
Demonstrate strong oral and written communication skills.</li><li>
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software.</li><li>
Must possess a valid Driver&rsquo;s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
</li></ul>WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us!
WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.
WSH Management is a drug free workplace.
WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO.</div>

<div>The Social Service Coordinator supports the well-being and engagement of residents at two senior housing communities, allocating approximately 60% of their time to a 64-unit property and 40% to a 51-unit property, both serving senior and/or disabled residents. The coordinator ensures that residents&rsquo; social service, behavioral health, and physical health needs are identified and addressed through appropriate referrals and coordination with community service providers while working closely with property management to support resident wellness and independence. The role also includes planning and facilitating daily and monthly programming that promotes community involvement, including activities such as Bingo, arts and crafts, chair exercises, resident luncheons, and educational workshops on topics such as health and finance. In addition, the coordinator develops a monthly activities calendar in collaboration with the Property Manager, encourages resident participation in programs and services, maintains an organized and sanitary activity environment, and ensures that necessary supplies are available to support resident activities.<ul><li>
Develop and maintain healthy and productive professional helping relationships with all residents to ensure that:</li></ul><ul><li>
Residents&rsquo; social service, behavioral healthcare, and physical healthcare needs are routinely, promptly and appropriately addressed;</li><li>
Residents actively participate in voluntary services by attending meetings and scheduled appointments;</li><li>
Residents and their guests conduct themselves appropriately and in a manner that promotes mutual respect among property management staff and resident neighbors and promotes and maintains harmony in the community;</li><li>
Residents actively cooperate with property management and maintenance staff in maintaining their units and addressing special maintenance problems (e.g. hoarding, bed bug infestations and other pest management problems, etc.).</li><li>
Residents have access to and participate in on-site workshops and social programs designed to develop their skills for maintaining long-term housing stability, for living in the community independently and self-sufficiently, and for integrating into the wider community.</li><li>
Residents seek appropriate assistance in solving problems, addressing changes and responding to crises;</li><li>
Residents achieve and maintain a maximum level of independence and self-sufficiency in their homes;</li><li>
Residents achieve long-term residential stability at their homes in the HACLA community.</li></ul><ul><li>
Conduct regular meetings with property management staff and service providers to establish and continuously improve standard policies and procedures for effectively addressing resident and property issues and concerns.</li><li>
As needed, and via collaboration with property management, security and maintenance staff and staff from the community agencies serving residents, develops, documents and coordinates the execution of collaborative and intensive individualized plans for addressing the specialized needs of those residents experiencing significant challenges to maintaining residential stability (e.g. recurring lease violations, smoking, continued hoarding, repeat bed bug infestations, etc.).</li><li>
Conducts frequent and routine friendly visits to resident units to maintain a positive presence in the community and awareness among residents of the Social Service Coordinator&rsquo;s purpose and availability.</li><li>
Develops, plans, coordinates and, as appropriate, conducts regular training programs for property management, maintenance, security and other staff members to develop staff skills and expertise in operating high quality permanent supportive housing programs and working effectively with the residents in those programs.</li><li>
Develops, coordinates, and as appropriate, conducts regular and appropriate workshops, classes and social programs for residents designed to promote community development and social integration and to develop</li><li>
residents&rsquo; skills for living self-sufficiently and maintaining their long-term housing stability; and contributes to and participates in community resident meetings led by property management team.</li><li>
Identifies, accesses and maintains relationships with all resources available in the community to support residents and staff, and to the maximum extent possible, brings community resources on-site to ensure resident and staff access to them.</li><li>
Provide continuous feedback on resident issues and concerns to property management staff and social service providers through frequent and routine communications and team meetings; and with respect to property management policies and procedures.</li><li>
Assist in efforts to advocate for and develop resources for the apartment community and other affordable and permanent supportive housing programs by collecting and maintaining accurate data and information on all activities and outcomes achieved with and by residents and preparing qualitative and quantitative reports on activities and outcomes as needed.</li><li>
Driving to local areas, company meetings and sister properties when necessary.</li><li>
Daily review of all emails and respond as necessary within 24 hours.</li><li>
Ensures that unsafe conditions are corrected in a timely manner.</li><li>
All other duties as assigned.</li><li>
Must possess a positive attitude and the ability to smile under all circumstances.</li><li>
Participate in training in order to comply with new or existing laws.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Ability to work a flexible schedule, including evenings and weekends.</li><li>
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.</li><li>
Comply with expectations as demonstrated in the employee handbook.</li><li>
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.</li></ul><ul><li>
A Bachelor&rsquo;s degree in social work, behavioral health or related field, or 2 &ndash; 3 years related experience.</li><li>
A minimum of two years of experience working in programs serving homeless or other special needs populations.</li><li>
Experience working in a supportive housing or other residential setting a plus.</li><li>
A personal commitment to the mission of affordable senior housing.</li><li>
Excellent written, verbal and electronic communication skills.</li><li>
Excellent organizational and interpersonal communications skills.</li><li>
De-escalation, conflict resolution, and crisis response and management skills.</li><li>
Excellent multitasking skills.</li><li>
Individuals with personal experience of mental illness and/or homelessness and/or other lived experience are strongly encouraged to apply.</li><li>
Knowledge of Microsoft Word, Outlook, Excel Spreadsheets, and Yardi or comparable property management software.</li></ul></div>

Social Services Coordinator

<div>Position Summary
WSH Management is currently recruiting for an Office Assistant in an apartment community located in Los Angeles, CA. The Office Assistant is responsible for all telephone calls and in-person visits. Managing and processing prospect applications and securing deposits in accordance with the company procedures and Fair Housing requirements. Securing new resident signature(s) on appropriate paperwork prior to move-in. Assist in lease transactions by typing leases, gathering applicant(s) history and credit approvals. Strong customer service skills are a must. Must possess a positive attitude and the ability to smile under all circumstances. Knowledge of leasing &amp; fair housing is a plus. A minimum one-year experience in a customer service related industry or one year apartment leasing experience preferred.
Reports to: Property Manager
What we Offer:<ul><li>
$23.00 to $24.00 per hour, commensurate on experience.</li><li>
Full Time Hourly Schedule: Monday to Friday 8am to 5pm
</li><li>Medical, Dental, Vision, Life and 401k with employer match</li><li>
Paid vacation and 15 paid company holidays</li></ul>
What you&rsquo;ll do:<ul><li>
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.</li><li>
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).</li><li>
Immediately record all telephone and in-person visits on appropriate reports.</li><li>
Demonstrate community and apartment/model and apply product knowledge to client&rsquo;s needs by communicating the features and benefits; close the sale.</li><li>
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.</li><li>
Secure new resident signature(s) on appropriate paperwork prior to move-in.</li><li>
Orient new residents to community.</li><li>
Represent the company in a professional manner at all the times.</li><li>
Operate computers programmed with accounting software to record, store and analyze information.</li><li>
Understand the lease agreement and application.</li><li>
Comply with federal, state and company policies, procedures and regulations.</li><li>
Operate 10-key calculators, copy and facsimile machines to perform calculations, produce and distribute documents.</li><li>
Assist in lease transactions by typing leases, gathering applicant&rsquo;s history and credit approvals.</li><li>
Assist with maintaining compliance with all applicable Affordable Housing programs.</li><li>
Provide general clerical assistance to community office</li><li>
Enforce policies of the community.</li><li>
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.</li><li>
Distribute newsletters, pamphlets, flyers, etc.</li><li>
Assist in conducting market surveys and shop competitive communities.</li><li>
Ensures that unsafe conditions are corrected in a timely manner.</li><li>
Daily review of all emails and respond as necessary within 24 hours.</li><li>
Performs other related duties as assigned.</li><li>
Carries out additional responsibilities as needed to support department and company objective</li></ul>
Abilities:<ul><li>
Must possess a positive attitude and the ability to smile under all circumstances.</li><li>
Participate in training in order to comply with new or existing laws.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Ability to work a flexible schedule.</li><li>
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.</li><li>
Must possess a valid Driver&rsquo;s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.</li><li>
Comply with expectations as demonstrated in the employee handbook.</li><li>
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.</li></ul><ul><li>
High School Diploma or equivalent required; some college preferred.</li><li>
A minimum one-year experience in a customer service related industry or one year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.</li><li>
Must possess strong attention to detail and sales ability.</li><li>
Demonstrate an ability to support and contribute to community team.</li><li>
Strong command of the English language, including proper grammar, spelling, and sentence structure.</li><li>
Thorough understanding of the English language and ability to communicate effectively with others.</li><li>
Strong writing and proofreading skills.</li><li>
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, and MS Outlook and community software.</li></ul></div>

Office Assistant

Join WSH Management and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WSH Management

About Company

Assistant Manager

Assistant Manager

Social Services Coordinator

Office Assistant