Qureos Mentor

<div><h1 class="jobSectionHeader">OVERVIEW</h1> 

<div>Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager</div> 

<h1 class="jobSectionHeader">
RESPONSIBILITIES</h1>

Driving Results
<ul><li> Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)</li></ul>
<ul><li> Continuously motivate Team Members to meet assigned sales and productivity goals</li></ul>
<ul><li> Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge</li></ul>
<ul><li> Demonstrate sales leadership for Team Members by playing an active role on the sales floor</li></ul>
<ul><li> Collaborate with other members of Management to identify opportunities to support sales</li></ul>
<ul><li> Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies</li></ul>

Exceeding Customer&rsquo;s Expectations
<ul><li> Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
</li></ul><ul><li> Effectively handle customer issues; continuously improve overall customer satisfaction</li></ul>

Operational Excellence
<ul><li> Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office</li></ul>
<ul><li> Monitor and verify incoming/outgoing product deliveries</li></ul>
<ul><li> Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs</li></ul>
<ul><li> Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget</li></ul>
<ul><li> Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures</li></ul>
<ul><li> Assist in controlling store expenses and maintaining budgets; maximize expenses</li></ul>

Developing World Class Teams
<ul><li> Assist with recruiting, interviewing and selection process of Team Members</li></ul>
<ul><li> Train, coach and develop Team Members in all areas of the business</li></ul>
<ul><li> Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling</li></ul>
<ul><li> Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program</li></ul>
<h1 class="jobSectionHeader">
PHYSICAL DEMANDS</h1>

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to: 


&uuml; Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
&uuml; Stand or walk at least 8 (eight) hours in each day

&uuml; Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift

&uuml; Climb a step stool or ladder
&uuml; Communicate effectively in person and on the phone 

<h1 class="jobSectionHeader">
POSITION TYPE AND EXPECTED HOURS OF WORK</h1>

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 


&uuml; Excellent communication skills to connect effectively with customers and co-workers

&uuml; Models team values which support our core values and company culture

&uuml; Excellent leadership, organizational and time management skills

&uuml; Possess a self-starter attitude

&uuml; Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems

&uuml; Ability to understand financial reports

&uuml; Ability to analyze problems and provide practical solutions

&uuml; Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
&uuml; Ability to stand/walk for approximately 8-10 hours per day

&uuml; Proven track record of delivering exceptional customer service

&uuml; Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI&rsquo;s

&uuml; Ability to coach, challenge and develop a team to grow professionally and achieve a common goal
&uuml; Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed

&uuml; Available to relocate within a 25-mile radius based upon the needs of the business
<h1 class="jobSectionHeader">
REQUIRED EDUCATION/ EXPERIENCE</h1>
<h1 class="jobSectionHeader">&uuml; High school diploma: some college preferred</h1>
<h1 class="jobSectionHeader">&uuml; Retail management experience
</h1><h1 class="jobSectionHeader">&uuml; Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program</h1>
<div>
ABOUT WSS:</div>

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers. 


Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker&rsquo;s banners under the WSS name. 

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Required Experience:
<ul><li>High school diploma with 3+ years of retail management experience preferred.
</li><li>Must have strong communication, leadership, and organizational skills.
</li><li>Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.</li><li>
Proven track record in customer service and team development is essential.
</li><li>Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
</li><li>Flexibility in working hours, including weekends and holidays&amp; occasional overnights .</li><li>
Ability to work within a 25-mile radius</li></ul>
About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker&rsquo;s banners under the WSS name. 


WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.</div>

Assistant Store Manager - 138

<div>ABOUT WSS:
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers. 
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker&rsquo;s banners under the WSS name. 
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.</div>
 <div>POSITION OVERVIEW
Under the direct supervision of the Asset Protection Area Manager (APAM) the role of the Asset Protection Agent (APA) is to ensure the safety of our customers and associates along with the protection of company assets. The APA is the first and last impression of the WSS brand and must be helpful and courteous to our customers. To be effective at this job, APA should be detail-oriented team players with strong leadership and decision-making skills.
Essential Duties and Responsibilities
<ul><li>Monitor sales floor by providing Extreme Customer Service (ECS) and using CCTV as needed to identify suspicious behavior.
</li><li>Handle emergency/crisis incidents while ensuring the safety and security of all store team members and customers.
</li><li>Conduct regular foot patrols and surveillance of the sales floor.
</li><li>Provide excellent customer service while maintaining a visible security presence.
</li><li>When able, assist with customer service and direct customers to the appropriate department and/or team members.
</li><li>Document &amp; report all theft incidents or situations where law enforcement has been called to respective APAM.
</li><li>Must be willing and able to testify in court and cooperate in police investigations.
</li><li>Inventory Management; Conduct Cycle Counts to identify potential shrink/losses and report Shrink Related losses daily/weekly as required.
</li><li>Recovery of Merchandise (RECOM) to avoid shrink related losses (When safe to do so and within company policy)
</li><li>Conduct and fill out Daily Security Checklist as it applies to your shift.
</li><li>Promote teamwork by educating store associates and new hires on safety and their role in preventing losses.</li></ul></div>
 <div>QUALIFICATION REQUIREMENTS
To perform this job successfully, the candidate must be able to multi-task and prioritize work in a fast-paced environment. This individual must be a self-starter who needs little to no guidance. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
EDUCATION/ EXPERIENCE
<ul><li>Must be 18 years or older.
</li><li>High School or GED equivalent
</li>Previous experience in security, asset protection, and/or retail a plus. 
<li>
</li></ul>PHYSICAL DEMANDS
<ul><li>Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat, as needed
</li><li>Stand or walk at least 8 (eight) hours each day/shift
</li><li>Capability to lift and carry up to 50 pounds
</li><li>Climb a step stool or ladder
</li>Communicate effectively in person and on the phone. 
<li>
</li></ul>POSITION TYPE AND EXPECTED HOURS OF WORK
<ul><li>Excellent communication skills to connect effectively with customers and co-workers
</li><li>Models team values which support our core values and company culture
</li><li>Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, Inventory Management systems and Time Keeping systems
</li><li>Ability to analyze problems and provide practical solutions
</li><li>Available to relocate within a 25-mile radius based upon the needs of the business
</li><li>Available to work a variety of hours, including nights, weekends, and holidays
</li>Proficient in conflict resolution and skilled in de-escalation techniques 
<li>
</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.</div>

Asset Protection Agent - 72

Join WSS and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WSS

About Company

Assistant Store Manager - 138

Asset Protection Agent - 72