Qureos Mentor

WTF Gyms

<div>
 
 
 Position:
 
 Cluster Manager
 
 
 
 Department:
 
 Sales &amp; Operations
 
 
 
 Location:
 
 Delhi NCR (Multiple Gym Branches)
 
 
 
 Team Handling:
 
 Club Managers, Trainers, Front Desk, Housekeeping
 
 
 
 
 
 🎯
 
 Role Overview
 
 
 
 The Cluster Manager will be responsible for
 
 managing 3&ndash;6 gym branches
 
 within the assigned cluster. This role ensures achievement of sales targets, smooth gym operations, excellent customer experience, staff management, and compliance with company SOPs. The Cluster Manager acts as the
 
 business owner of the cluster
 
 , driving growth and operational excellence.
 
 
 
 
 
 🛠️
 
 Key Responsibilities
 
 
 
 1.
 
 Sales &amp; Revenue Management
 
 
 <ul>
 <li>
 Achieve and exceed
 
 monthly revenue targets
 
 (Memberships, PT sales, Renewals).
 </li>
 <li>
 Monitor daily sales reports, lead funnel, and conversion rates.
 </li>
 <li>
 Conduct
 
 sales huddles
 
 with Front Desk Executives &amp; Trainers.
 </li>
 <li>
 Implement local
 
 marketing activities &amp; referral programs
 
 to drive business.
 </li>
 </ul>
 
 2.
 
 Operations &amp; Facility Management
 
 
 <ul>
 <li>
 Conduct regular
 
 branch audits
 
 (cleanliness, equipment, branding, safety).
 </li>
 <li>
 Ensure all gyms follow
 
 SOPs for opening, closing, and cash handling
 
 .
 </li>
 <li>
 Liaise with vendors for equipment maintenance &amp; facility needs.
 </li>
 <li>
 Oversee housekeeping and ensure hygiene &amp; safety compliance.
 </li>
 </ul>
 
 3.
 
 People &amp; Performance Management
 
 
 <ul>
 <li>
 Supervise and manage staff: Trainers, Front Desk, Housekeeping.
 </li>
 <li>
 Ensure proper
 
 attendance, shift rosters, and leave management
 
 .
 </li>
 <li>
 Drive performance through
 
 KPIs &amp; regular reviews
 
 .
 </li>
 <li>
 Identify underperformers and implement
 
 Performance Improvement Plans (PIPs)
 
 .
 </li>
 <li>
 Motivate and coach staff for higher productivity.
 </li>
 </ul>
 
 4.
 
 Customer Experience &amp; Retention
 
 
 <ul>
 <li>
 Ensure consistent
 
 customer satisfaction (NPS, reviews, renewals)
 
 .
 </li>
 <li>
 Handle escalated complaints and resolve service issues promptly.
 </li>
 <li>
 Implement
 
 customer engagement initiatives
 
 (events, workshops, loyalty programs).
 </li>
 <li>
 Focus on
 
 retention strategies
 
 to reduce attrition and improve renewals.
 </li>
 </ul>
 
 5.
 
 Reporting &amp; Business Review
 
 
 <ul>
 <li>
 Share
 
 daily/weekly sales &amp; operations reports
 
 with management.
 </li>
 <li>
 Analyze performance trends and suggest corrective actions.
 </li>
 <li>
 Participate in
 
 monthly business reviews
 
 with leadership.
 </li>
 </ul>
 
 
 
 
 📌
 
 Requirements
 
 
 <ul>
 <li>
 Graduate/Postgraduate in Business/Management/Operations.
 </li>
 <li>
 
 5&ndash;8 years of experience
 
 in retail, fitness, hospitality, or service industry.
 </li>
 <li>
 Strong
 
 people management &amp; leadership skills
 
 .
 </li>
 <li>
 Proven track record of achieving
 
 sales &amp; revenue targets
 
 .
 </li>
 <li>
 Excellent communication &amp; customer handling skills.
 </li>
 <li>
 Proficiency in
 
 MS Excel, MIS reports, CRM tools
 
 .
 </li>
 <li>
 Flexible to travel across cluster gyms.
 </li>
 </ul>
 
 
</div>

Sales Manager

<div>
 
 
 Cluster Manager
 
 
 
 
 Location:
 
 Delhi NCR (Multi-Gym Operations)
 
 
 
 Department:
 
 Operations &amp; Sales
 
 
 
 
 
 
 Role Overview
 
 
 
 The Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures compliance with company standards and SOPs across all gyms in the cluster.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Sales &amp; Revenue Management
 
 
 <ul>
 <li>
 Own revenue targets for all gyms in the cluster.
 </li>
 <li>
 Drive membership sales, renewals, and PT (Personal Training) revenue.
 </li>
 <li>
 Monitor and push lead conversion rates, walk-in conversions, and upselling of packages.
 </li>
 <li>
 Plan and execute local sales promotions in coordination with the marketing team.
 </li>
 </ul>
 
 
 2. Operational Excellence
 
 
 <ul>
 <li>
 Ensure smooth day-to-day operations at all gyms in the cluster.
 </li>
 <li>
 Implement and audit SOPs for front desk, trainer services, housekeeping, and facility management.
 </li>
 <li>
 Monitor gym upkeep &ndash; branding, equipment maintenance, housekeeping, and safety compliance.
 </li>
 <li>
 Coordinate with Facility &amp; Procurement teams for repairs, stock, and vendor management.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; People Management
 
 
 <ul>
 <li>
 Manage and mentor Branch Managers, Sales Executives, Trainers, and Front Desk Executives.
 </li>
 <li>
 Conduct weekly review meetings and provide feedback to staff.
 </li>
 <li>
 Ensure proper training, motivation, and discipline of all team members.
 </li>
 <li>
 Support HR in recruitment, onboarding, and performance management for the cluster.
 </li>
 </ul>
 
 
 4. Customer Experience &amp; Retention
 
 
 <ul>
 <li>
 Maintain high member satisfaction and retention across gyms.
 </li>
 <li>
 Resolve escalated customer issues promptly and professionally.
 </li>
 <li>
 Ensure premium customer service culture is maintained across all branches.
 </li>
 </ul>
 
 
 5. Compliance &amp; Reporting
 
 
 <ul>
 <li>
 Monitor attendance, payroll inputs, and compliance of gym staff with company policies.
 </li>
 <li>
 Review financial performance: daily sales, expenses, attrition, and revenue reports.
 </li>
 <li>
 Share weekly &amp; monthly performance dashboards with leadership.
 </li>
 <li>
 Ensure adherence to statutory requirements (PF, ESI, GST, etc. where applicable).
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and negotiation ability.
 </li>
 <li>
 Sales-driven with proven ability to meet and exceed revenue targets.
 </li>
 <li>
 Strong analytical and reporting skills (Excel, Google Sheets, CRM dashboards).
 </li>
 <li>
 Problem-solving and decision-making under pressure.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Graduate/Postgraduate in
 
 Business, Management, or related field
 
 .
 </li>
 <li>
 
 5&ndash;8 years
 
 of experience in sales/operations, preferably in fitness, retail, or hospitality.
 </li>
 <li>
 Minimum
 
 2&ndash;3 years managing multi-location operations
 
 .
 </li>
 <li>
 Proven track record of delivering business growth and leading teams.
 </li>
 </ul>
 
 
</div>

Cluster Manager

Join WTF Gyms and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WTF Gyms

ABOUT_COMPANY

Sales Manager

Cluster Manager