Urwah Admin

At WTW, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. With a global presence in 140 countries, we leverage local expertise to help organizations sharpen their strategies, enhance resilience, motivate their workforce, and maximize performance.

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<div><p>
The AI Product Manager is a pivotal connector between business strategy and intelligent product delivery&mdash;translating complex organisational needs into clear, prioritised requirements and driving coordinated execution across Product Owners and cross-functional teams. This role sits at the intersection of business analysis and AI enablement, accountable for requirements gathering, stakeholder alignment, and ensuring that every product initiative is well-defined, technically feasible, and tied to measurable outcomes.</p></div>
<div>
<p>The AI Product Manager shapes how AI and data-driven capabilities move from concept to production. Where the portfolio includes machine learning models, generative AI features, or intelligent automation, this role is the critical bridge&mdash;translating real-world business problems into modelling requirements, assessing data readiness and technical feasibility, and defining success metrics that capture both model performance and business impact.</p>
<p><b>
The Requirements</b></p>
<div>
<div><p><b>Business Requirements &amp; Discovery</b></p></div>
<div><ul><li><p>
Leads requirements discovery across stakeholders through workshops, interviews, and process reviews.</p></li></ul></div>
<div><ul><li><p>
Elicits, documents, and validates business needs, user needs, pain points, and desired outcomes; translate into clear problem statements and requirements.</p></li></ul></div>
<div><ul><li><p>
Develops artifacts such as business requirement documents (BRDs), epics/features, use cases, user journeys, acceptance criteria, and process flows.</p></li></ul></div>
<div><ul><li><p>
Ensures requirements reflect regulatory, legal, privacy, security, and operational considerations; engaging the right SMEs early.</p></li></ul></div>
<div><p><b>
Analysis, Prioritization Support &amp; Decision Enablement</b></p></div>
<div><ul><li><p>
Analyzes qualitative and quantitative inputs (client feedback, operational metrics, adoption/usage data, defect trends) to refine requirements and recommendations.</p></li></ul></div>
<div><ul><li><p>
Supports the Product Leader with data-backed insights, business cases, and trade-off options (scope, timeline, cost, risk).</p></li></ul></div>
<div><ul><li><p>
Helps assess value, impact, dependencies, and feasibility; propose sequencing and release groupings for roadmap planning.</p></li></ul></div>
<div><p><b>
Coordination with Product Owner &amp; Delivery Teams</b></p></div>
<div><ul><li><p>
Partners with Product Owners to convert business requirements into well-groomed backlog items and sprint-ready work.</p></li></ul></div>
<div><ul><li><p>
Maintains continuous alignment between stakeholders and the delivery team; manage requirement clarifications, changes, and approvals.</p></li></ul></div>
<div><ul><li><p>
Participates in agile ceremonies as needed (backlog refinement, sprint planning, demos, retros) to ensure intent and acceptance criteria are understood.</p></li></ul></div>
<div><ul><li><p>
Coordinates UAT readiness and execution with business stakeholders; confirm delivered functionality meets defined requirements.</p></li></ul></div>
</div>
<div><div><p><b>Stakeholder Management &amp; Communication</b></p></div>
<div><ul><li><p>
Serves as a primary point of contact for product leaders and other relevant stakeholders on in-flight requirements and upcoming deliverables.</p></li></ul></div>
<div><ul><li><p>
Creates and maintain clear communication materials (requirements traceability, release notes inputs, decision logs, status updates).</p></li></ul></div>
<div><ul><li><p>
Proactively surface risks, gaps, and cross-team dependencies; drive timely resolution.</p></li></ul></div>
<div><p><b>
Quality, Adoption &amp; Continuous Improvement</b></p></div>
<div><ul><li><p>
Defines and track requirement-level success measures (e.g., process efficiency gains, reduced call drivers, improved completion rates, error reduction).</p></li></ul></div>
<div><ul><li><p>
Gathers post-release feedback, triage issues/enhancements, and feed learnings back into the backlog.</p></li></ul></div>
<div><ul><li><p>
Champions usability, data quality, and operational fit&mdash;ensuring solutions are intuitive, trusted, and supportable.</p></li></ul></div>
<div><p><b>
AI &amp; Data Product Management</b></p></div>
<div><ul><li><p>
Leads feasibility framing for AI-enabled features: assess data availability, model complexity, and ROI before requirements are finalised.</p></li></ul></div>
<div><ul><li><p>
Translates business problems into clear data and modelling needs; define what 'good' looks like for model outputs in terms of accuracy, fairness, and explainability.</p></li></ul></div>
<div><ul><li><p>
Defines AI-specific success metrics alongside business metrics&mdash;including model performance indicators (e.g. precision/recall, lift, false positive rates, latency) and outcome metrics tied to revenue or retention.</p></li></ul></div>
<div><ul><li><p>
Works closely with data scientists, ML engineers, and designers to align on experimentation approaches.</p></li></ul></div>
<div><ul><li><p>
Oversees post-launch monitoring requirements: define thresholds for model drift, bias, and performance decay; ensure feedback loops are built into the product.</p></li></ul></div>
<div><ul><li><p>
Applies AI ethics and governance principles and ensures privacy and compliance obligations are embedded into requirements&mdash;particularly in regulated HWC contexts.</p></li></ul></div>
<div><ul><li><p>
Communicates AI trade-offs clearly to non-technical stakeholders; bridging the gap between technical teams and business decision-makers.</p></li></ul></div>
<div><ul><li><p>
Leads enterprise-scale GenAI roadmap planning, including prioritisation of knowledge management, conversational AI, document intelligence, and analytics use cases in alignment with organisational strategy and executive stakeholders.</p></li></ul></div>
<div><ul><li><p>
Embeds responsible AI lifecycle management into product requirements, including governance frameworks, bias and fairness reviews, and iterative oversight mechanisms throughout model deployment.</p></li></ul></div>
<div><ul><li><p>
Scopes and drives R&amp;D initiatives for emerging AI patterns such as Retrieval-Augmented Generation (RAG) and autonomous AI Agents, translating innovation lab findings into scalable product capabilities.</p></li></ul></div><div><div><br>
<ul>
<li><p>
</p></li><li><p><b>Success Metrics</b></p></li>
<li><p>
Requirements quality: completeness, clarity, testability; reduced rework and churn in delivery.</p></li>
</ul></div>
<div><ul><li><p>On-time readiness: backlog items 'definition of ready' met for planned sprints/releases.</p></li></ul></div>
<div><ul><li><p>
Stakeholder satisfaction with requirement process and communication cadence.</p></li></ul></div>
<div><ul><li><p>
UAT outcomes: reduced defect leakage; acceptance criteria met.</p></li></ul></div>
<div><ul><li><p>
Post-release outcomes tied to the requirement intent (adoption, efficiency, reduced issues).</p></li></ul></div>
<div><ul><li><p>
Adoption of AI-enabled features across the portfolio, with clear, measurable, evidence of client and operational impact (e.g. time saved, decision quality, process automation rates).</p></li></ul></div>
<div><ul><li><p>
Proportion of the product roadmap incorporating AI/GenAI capabilities, with tracked progression from pilot to scaled deployment.</p></li></ul></div>
<div><ul><li><p>
For AI features: model performance metrics (accuracy, fairness, latency) meet defined thresholds at launch; post-launch monitoring in place with documented drift and bias review cadence.</p></li></ul></div>
<div><ul><li><p>
Measurable business value delivered from AI platform investments, evidenced by quantified ROI (e.g. hours saved, revenue influenced, cost reduction) tied to specific product capabilities.</p></li></ul></div>
<div><ul><li><p>
Product governance compliance rate: AI use cases reviewed against responsible AI framework prior to deployment; lifecycle management checkpoints met on schedule.</p></li></ul></div></div></div><br>
</div>
</div><p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Qualifications</b></p>
<div>
<div><ul><li><p>7+ years of experience in product management, business analysis, or digital product delivery roles.</p></li></ul></div>
<div><ul><li><p>
Demonstrated strength in requirements elicitation, documentation, and stakeholder facilitation (workshops, interviews, process mapping).</p></li></ul></div>
<div><ul><li><p>
Strong analytical skills&mdash;able to synthesize data into insights, define measurable requirements, and support prioritization decisions.</p></li></ul></div>
<div><ul><li><p>
Excellent written and verbal communication skills; able to translate technical AI trade-offs (cost, latency, accuracy) into clear terms for non-technical stakeholders.</p></li></ul></div>
<div><ul><li><p>
Experience working in regulated environments and coordinating with compliance/legal/risk</p></li></ul></div>
<div><ul><li><p>
Highly organized, detail-oriented, and comfortable managing multiple stakeholders and competing priorities.</p></li></ul></div>
</div>
<div><div><ul><li><p>Familiarity with product tools (e.g., Jira/Azure DevOps, Confluence, Miro) and requirements documentation practices.</p></li></ul></div>
<div><ul><li><p>
Experience supporting data/analytics or AI-enabled product features, including: defining requirements for model outputs; understanding ML pipelines (training, validation, inference); working with model evaluation concepts such as precision/recall, ROC-AUC, and calibration; and establishing governance, monitoring, and iteration plans.</p></li></ul></div>
<div><ul><li><p>
Understanding of AI ethics considerations: bias and fairness, transparency and explainability, privacy, and compliance&mdash;especially in regulated industries.</p></li></ul></div>
<div><ul><li><p>
Data literacy: comfortable with statistics fundamentals, distributions, and sampling sufficient to ask the right questions of data science and ML teams.</p></li></ul></div>
<div><ul><li><p>
Demonstrated experience building and owning end-to-end enterprise AI roadmaps, including knowledge management, conversational AI, and document intelligence platforms at scale.</p></li></ul></div>
<div>
<ul><li><p>Track record of quantifying and communicating AI product value to executive stakeholders, including ROI framing, AUM growth attribution, and operational efficiency metrics.</p></li></ul><br>
<p></p>
<p><b>
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified</b></p>
<p>
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.</p><br>
<p></p>
<p><b>
Compensation and Benefits</b></p>
<p>
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.</p>
<p><b>
Compensation</b></p>
<p>
The base salary compensation range being offered for this role is $225,000-$300,000 USD per year.</p>
<p>
This role is also eligible for an annual short-term incentive bonus</p>
<p><b>
Company Benefits</b></p>
<p>
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p>
<ul>
<li><b>Health and Welfare Benefits:</b> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li><b>Leave Benefits:</b> Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
</li><li><b>Retirement Benefits:</b> Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.</li>
</ul>
<p>Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
EOE, including disability/vets</p></div></div></div></div>

AI Product Manager

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p>Brokers serve as an integral interface between WTW clients and prospects and various insurance carriers in the marketplace. They advise Producers and other colleagues on the design of complex risk management programs for clients; present hard-to-place submissions to carriers, negotiate to secure coverage that meets client needs, oversee preparation of client proposals and maintain strong relationships with key carriers. If you are a consultative advisor who thrives in creating technical sound solutions that address the client&rsquo;s risk without turning their balance sheet upside down, this is the role for you.</p><br>
<p></p>
<p><b>
Company Description</b><br>
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas &ndash; the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com.</p><br>
<p></p>
<p>
Brokers serve as an integral interface between WTW clients and prospects and various insurance carriers in the marketplace. They advise Producers and other colleagues on the design of complex risk management programs for clients; present hard-to-place submissions to carriers, negotiate to secure coverage that meets client needs, oversee preparation of client proposals and maintain strong relationships with key carriers. If you are a consultative advisor who thrives in creating technical sound solutions that address the client&rsquo;s risk without turning their balance sheet upside down, this is the role for you.</p><br>
<p></p>
<p>
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.</p><br>
<p></p>
<p><b>
The Role</b></p><br>
<p></p>
<p>
Provide knowledge, leadership, insight and direction for broking activities to ensure that clients&rsquo; expectations are regularly met. This role incorporates a wide level of expertise, but always assumes the broker is capable of handling accounts independently. The size and complexity of the account can vary. More experienced brokers may be responsible for training and supervising Associate Brokers. Responsible to ensure that relevant regulatory and technical standards are met. Helps drive the broking team to achieve agreed operational and financial goals and objectives.</p><br>
<p></p>
<p><b>
Major Accountabilities:</b></p>
<ul>
<li>Orchestrate new business placement, renewals and alterations of existing coverage.</li>
<li>Develop, review and deliver presentations to secure new, and build on existing, relationships.</li>
<li>Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the market.</li>
<li>Research and evaluate all solutions (insurance and otherwise) to identify and develop optimum risk solutions for clients.</li>
<li>Provide coverage and program design advice and expertise to client; perform needs and gap analysis to make recommendations regarding program improvements.</li>
<li>Build strong partnerships with a broad range of organizations and stakeholders in the market in order to secure optimum terms and conditions for clients.</li>
<li>Contribute to thought leadership and continuous process improvement of the Broking function.</li>
<li>Work closely with associates to stay on top of changes in the marketplace.</li>
<li>Oversee design and preparation of draft proposals; negotiate and finalize of carrier quotes, terms and conditions and coverage confirmations to ensure contract certainty.</li>
<li>Bind carrier quotes and review binders and coverage confirmations.</li>
<li>Request / Attend and participate in regular client and underwriter meetings.</li>
<li>Conduct program peer reviews.</li>
<li>Provide coaching to brokers in training.</li>
</ul></div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p><br>
<p></p>
<ul>
<li>High School Diploma required; Bachelor&rsquo;s Degree preferred</li>
<li>5-7 years industry experience</li>
<li>Property and Casualty license required</li>
<li>Strong group presentation skills (written and verbal); ability to drive complex/technical conversations.</li>
<li>Relationship management: Customer focus, collaboration and interpersonal skills and conflict management. Demonstrates shared ownership of resolution of conflicts.</li>
<li>Negotiation skills: Carrier and client negotiation skills. Can secure concessions without damaging relationships.</li>
<li>Business acumen: demonstrates knowledge of industries and clients, carriers and/or markets.</li>
<li>Project Management: ability to effectively manage and oversee small projects.</li>
<li>Receptive to feedback; critical thinking and problem-solving skills; high adaptability.</li>
<li>Leadership skills; applies judgement in making decisions, directs and motivates others, takes lead in small groups and promotes teamwork.</li>
<li>Technical skills; ability to review and understand coverage forms and answer coverage questions. Ability to review insurance specification of contracts; ability to run analytics models.</li>
<li>Knowledge of end-to-end insurance process, including process owners and rationale/purpose of key steps.</li>
<li>Technology acumen &ndash; ability to utilize technology-based record management systems; basic MS Office skills and familiarity with other relevant online tools.</li></ul><br>
<p></p>
<p>
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</p><br>
<p></p>
<p><b>
Company Benefits</b></p>
<p>
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p><br>
<p></p>
<ul>
<li><b>Health and Welfare Benefits:</b> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li><b>Leave Benefits:</b> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)</li>
<li><b>Retirement Benefits:</b> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans&rsquo; eligibility requirements.</li></ul><br>
<p></p>
<p>
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</p><br>
<p></p>
<p>
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.</p><br>
<p></p>
<p>
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p><br>
<p></p>
<p><b>
EOE, including disability/vets</b></p></div></div>

Broker - Builders Risk

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<ul><li>Review expense reports and invoices to control its compliance with internal procedures and legal requirements</li><li>Issue and prepare sales invoices</li><li>Prepare prepaid expense report and perform its necessary bookkeeping procedures</li><li>Perform necessary calculations for provisions</li><li>Post and process journal entries to ensure all business transactions are recorded</li><li>Maintain and record fixed assets</li><li>Assist Senior Accountant in preparation of monthly and year end closings</li><li>Adhere to legal and company accounting and financial guidelines</li><li>Assist in the processing of balance sheets, income statements and other financial statements</li><li>Prepare and file local compliance reporting as necessary ( tax declarations, Tuik reports etc.)</li><li>Perform periodical reconciliation of balance sheet accounts</li><li>Prepare intercompany reports</li><li>Support external and internal audit process</li><li>As needed, assist with other accounting projects</li><li>Support Senior Accountant for other financial process and reports</li></ul>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul><li>Bachelor's degree in Business Administration, Economics, or a related field,</li><li>New graduate or 1 year experienced</li><li>A can-do attitude</li><li>Careful, detail-oriented work attitude, patient personality, believes in teamwork</li><li>Ability to set priorities and organize work to meet strict deadlines</li><li>Knowledge in MS Office applications especially Excel</li><li>Advance English communication skills, both verbal and written</li><li>All male candidates must have completed their military services</li><li>Well organized with good verbal, written, and interpersonal skills</li><li>Ability to work collaboratively with internal and external clients and stakeholders</li><li>Ability to work in a high performing team environment.</li><li>Flexible work attitude</li></ul>
<p><b>
Application Process:</b></p>
<p>
Stage 1: Online application and recruiter review<br>
Stage 2: Pre-recorded video interview<br>
Stage 3: Interview with hiring manager and team<br>
Stage 4: Offer and onboarding</p>
<p>
This role offers a <b>hybrid work schedule</b>, allowing for a combination of remote and in-office work to support flexibility.</p>
<p>
We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</p></div></div>

Junior Finance Specialist

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<p>
 <b>Census Management:</b></p>
<ul>
<li><p>Administer member additions, deletions, and modifications for clients&rsquo; medical and life insurance policies, ensuring compliance and data integrity.</p></li>
<li><p>
Coordinate card issuance and updates with insurers, maintaining accurate records and audit trails.</p></li>
<li><p>
Conduct thorough reviews of census files to ensure completeness and regulatory compliance.</p></li>
<li>
Serve as a primary point of contact for client enquiries related to membership and policy changes, delivering prompt and professional responses.</li>
</ul>
<p><b>Invoicing &amp; Billing:</b></p>
<ul>
<li><p>Monitor and follow up with insurers to secure timely receipt of invoices.</p></li>
<li><p>
Liaise with clients to facilitate prompt premium payments and maintain uninterrupted coverage.</p></li>
<li>
Log and update client policy records within internal systems, ensuring transparency and audit-readiness.</li>
<li>Address client queries regarding billing and policy administration.</li>
</ul>
<p><b>Reporting &amp; Analytics:</b></p>
<ul>
<li><p>Audit client invoices and supporting breakdowns for accuracy and alignment with contractual terms.</p></li>
<li><p>
Collaborate with the GDC team to deliver accurate and timely claims utilisation reports.</p></li>
<li><p>
Apply predictive and preventive analytics to enhance data accuracy, enhance client decision-making, and proactively identify risks and improvement opportunities.</p></li>
<li><p>
Analyse, monitor, and report on team performance metrics and KPIs to drive operational excellence and SLA compliance.</p></li>
<li><p>
Conduct client satisfaction surveys, measure client satisfaction levels, and analyse feedback to identify areas for service improvement or expansion within the Service Delivery Team<b>.</b></p></li>
</ul>
<p><b>Excellence:</b></p>
<ul>
<li><p>Champion continuous improvement initiatives and process re-engineering to optimise service delivery, reduce manual tasks, and drive efficiency.</p></li>
<li><p>
Participate in cross-functional training and upskilling programmes to enhance team capability and adaptability.</p></li>
<li><p>
Contribute to the development and implementation of automation and AI-driven solutions, supporting digital adoption and operational resilience.</p></li>
<li><p>
Support the standardisation, centralisation, and automation of core service delivery processes to enable scalability and consistent quality.</p></li>
</ul>
<p>Foster a culture of accountability, collaboration, and client focus, linking client satisfaction insights to team performance.</p>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree and 3+ years&rsquo; experience in insurance operations or client service.</p></li>
<li><p>
Experience with Power BI, Excel, SQL and Python for advanced data analysis, reporting KPIs, and conducting satisfaction surveys.</p></li>
<li><p>
Experience with process improvement, automation, or AI solutions (RPA platforms) is a plus.</p></li>
<li><p>
Good stakeholder management and communication skills</p></li>
<li><p>
Ability to work effectively within cross- functional Team</p></li>
</ul>
<p><b>The Application Process</b></p><br>
<p>
</p><ul><li><p>Stage 1: Online application and recruiter review</p><br>
<p>
</p></li><li><p>Stage 2: Live video interview with hiring manager and team</p><br>
<p>
</p></li><li><p>Stage 3: Offer and onboarding.</p></li></ul><br>
<p></p>
<p>
We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</p></div></div><p></p>

Senior associate_ H&B Data analysis and Reporting

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p><b>The Role</b></p>
<p>
 <b>Census Management:</b></p>
<ul>
<li><p>Administer member additions, deletions, and modifications for clients&rsquo; medical and life insurance policies, ensuring compliance and data integrity.</p></li>
<li><p>
Coordinate card issuance and updates with insurers, maintaining accurate records and audit trails.</p></li>
<li><p>
Conduct thorough reviews of census files to ensure completeness and regulatory compliance.</p></li>
<li>
Serve as a primary point of contact for client enquiries related to membership and policy changes, delivering prompt and professional responses.</li>
</ul>
<p><b>Invoicing &amp; Billing:</b></p>
<ul>
<li><p>Monitor and follow up with insurers to secure timely receipt of invoices.</p></li>
<li><p>
Liaise with clients to facilitate prompt premium payments and maintain uninterrupted coverage.</p></li>
<li>
Log and update client policy records within internal systems, ensuring transparency and audit-readiness.</li>
<li>Address client queries regarding billing and policy administration.</li>
</ul>
<p><b>Reporting &amp; Analytics:</b></p>
<ul>
<li><p>Audit client invoices and supporting breakdowns for accuracy and alignment with contractual terms.</p></li>
<li><p>
Collaborate with the GDC team to deliver accurate and timely claims utilisation reports.</p></li>
<li><p>
Apply predictive and preventive analytics to enhance data accuracy, enhance client decision-making, and proactively identify risks and improvement opportunities.</p></li>
<li><p>
Analyse, monitor, and report on team performance metrics and KPIs to drive operational excellence and SLA compliance.</p></li>
<li><p>
Conduct client satisfaction surveys, measure client satisfaction levels, and analyse feedback to identify areas for service improvement or expansion within the Service Delivery Team<b>.</b></p></li>
</ul>
<p><b>Excellence:</b></p>
<ul>
<li><p>Champion continuous improvement initiatives and process re-engineering to optimise service delivery, reduce manual tasks, and drive efficiency.</p></li>
<li><p>
Participate in cross-functional training and upskilling programmes to enhance team capability and adaptability.</p></li>
<li><p>
Contribute to the development and implementation of automation and AI-driven solutions, supporting digital adoption and operational resilience.</p></li>
<li><p>
Support the standardisation, centralisation, and automation of core service delivery processes to enable scalability and consistent quality.</p></li>
</ul>
<p>Foster a culture of accountability, collaboration, and client focus, linking client satisfaction insights to team performance.</p>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p><b>The Requirements</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree and 2+ years&rsquo; experience in insurance operations or client service.</p></li>
<li><p>
Experience with Power BI, Excel, SQL and Python for advanced data analysis, reporting KPIs, and conducting satisfaction surveys is a plus.</p></li>
<li><p>
Experience with process improvement, automation, or AI solutions (RPA platforms) is a plus.</p></li>
<li><p>
Good stakeholder management and communication skills</p></li>
<li><p>
Ability to work effectively within a cross-functional team</p></li></ul><br>
<p></p>
<p><b>
The Application Process</b></p><br>
<p>
</p><ul><li><p>Stage 1: Online application and recruiter review</p><br>
<p>
</p></li><li><p>Stage 2: Live video interview with hiring manager and team</p><br>
<p>
</p></li><li><p>Stage 3: Offer and onboarding.</p></li></ul><br>
<p></p>
<p>
We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</p></div></div><p></p>

Associate_ H&B Operations

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p>Works with the Transactional Risk Team within the Willis Mergers &amp; Acquisitions Group in the design and placement of transactional risk products for clients, attends deal calls with clients to secure transaction information, prepares submissions/coverage specifications, assists with preparing advice to client regarding carrier selection and deal structure considerations, prepares internal financial and statistical reports including analysis of M&amp;A market trends and team data. Maintains strong relationships with key carriers.</p><br>
<p></p>
<p>
Description</p><br>
<p></p>
<ul>
<li>Synthesize M&amp;A deal information from clients to prepare market submissions</li>
<li>Draft submissions including preparing joinders to non-disclosure agreements, outlining coverage specifications, and synthesizing transaction details</li>
<li>Analyzes feedback from carriers and prepares coverage comparison report to share with clients including comprehensive analysis of market terms and recommendations for the best program</li>
<li>Manage tracking and timing of deliverables between the client and carriers (including acquisition agreement, agreement schedules, due diligence reports and non-reliance letters)</li>
<li>Assists Senior Brokers in developing materials and statistics for client meetings as requested</li>
<li>Develop and share with clients, producers and colleagues, knowledge about the M&amp;A market and product solutions as they relate to classes of business, as requested by Senior Broker</li>
<li>Analyze and track team data around deal activity and team placements for regular internal reporting</li></ul><br>
<p></p>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<p>Qualifications</p><br>
<p></p>
<ul>
<li>College degree with major in finance, accounting or risk management desired</li>
<li>1-5 years of Industry experience, preferably with M&amp;A or complex insurance experience, or with representations &amp; warranties, contingent and/or tax liability, preferred</li>
<li>Must have obtained insurance brokers license within 60 days of employment</li>
<li>Must possess strong attention to detail</li>
<li>Ability to synthesize and organize data</li>
<li>Must demonstrate core competency of Willis Values &amp; Vision</li>
<li>Special emphasis on analysis capabilities, must be detail oriented and comfortable working with numbers</li>
<li>Self-starter/requires minimal supervision</li>
<li>Will seek guidance when needed</li>
<li>Solid presentation skills &ndash; written and oral</li>
<li>Good listener</li>
<li>Strong leadership skills</li>
<li>Enhancing client service skills</li>
<li>Ability to deal with difficult client situations on short timelines</li>
</ul>
<p><b>What can we offer you?</b></p>
<p>
Competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k and an employee stock purchase plan as well as many other options to full time employees.</p><br>
<p></p>
<p><b>
Compensation and Benefits</b></p>
<p>
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p>
<p><b>
Compensation</b></p>
<p>
The base salary compensation range being offered for this role is $90,000.00 - $170,000.00 USD per year.</p>
<p>
This role is also eligible for an annual short-term incentive bonus.</p>
<p>
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.</p>
<p><b>
Company Benefits (US):</b></p>
<ul>
<li>Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&amp;D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.</li>
<li>Leave Benefits: Paid holidays, annual paid time off (including state/local paid leave where required), company-paid disability (short-term and long-term), other leaves (bereavement, FMLA, ADA, jury duty, military leave, Parental and Adoption Leave), Paid Time Off (Washington roles only).</li>
<li>Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior-level colleagues who meet eligibility requirements.</li>
</ul>
<p><b>If the position allows for flexible working:</b></p>
<p>
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.</p>
<p>
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p>
<p>
 <b>EOE, including disability/vets</b></p><br>
<p></p>
<p><b>
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</b></p></div></div><p></p>

Associate R&W Broker

Join WTW and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.