Urwah Admin

<div><h2 class="jobSectionHeader">Description</h2>
<div>
Responsibilities: 
<ul>
<li>Extraction of policy details by referring to policy documents, policy wordings, Slips, Endorsements. Cross-check extracted data with the original document and ensure details correctly updated in the DI tool.</li>
<li>Process risks to ensure that all operational procedures have been complied with and policy details have been correctly updated in the DI tool.</li>
<li>Gain in-depth understanding of the structure of London-Market policies.</li>
<li>To ensure policy information is captured in a precise and accurate manner and in case of any missing or incorrect data to be highlighted within the timeline specified.</li>
<li>Recognize and comprehend basic policy data and associated policy coverages from different type of policies including Crime, Cyber, Workers Compensation, Property, Marine etc</li>
<li>Working knowledge of Microsoft products, with intermediate proficiency in Excel strongly preferred. Previous background in insurance knowledge of handling different liability coverages will add more advantage.</li>
<li>Data Capture, reporting on a weekly / monthly duration with accurate data.</li>
<li>Strong written and Verbal communication skills</li></ul> 

</div>
<h2 class="jobSectionHeader">Qualifications</h2>
<div>
Education Qualification :
<ul><li>Graduate (Preferable Math, Stats or Commerce)</li></ul></div></div>

Risk Analyst

<div><h2 class="jobSectionHeader">Description</h2>
<div>
Responsible for a portfolio of clients and prospects with accountability for retention of clients Will manage and develop client and WTW relationships and grow portfolio within the business unit.

Role
<ul>
<li>Renew strategy meeting s to discuss modelling and analytics results, establish design &amp; goals, and determine marketing strategy</li>
<li>Request for renewal information sent to Client</li>
<li>Renew terms deadline with insurers</li>
<li>Present marketing summary, proposal comparisons, analysis and recommendations to the client</li>
<li>Finalize program and obtain revised quotes from carriers</li>
<li>Provide bind order to WTW</li>
<li>Bind coverage and obtain confirmation from carriers</li>
<li>Provide confirmation of coverage and Binders to the client</li>
<li>Issue proof of insurance (COI and Auto ID Cards)</li>
<li>Deliver Policies to WTW</li>
<li>Review policy for errors and request corrections</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
Requirements
<ul>
<li>Preferably educated to degree level or relevant industry experience</li>
<li>Proven track record of delivering high levels of client service</li>
<li>Strong practical knowledge of account development and appropriate tools to achieve this aim</li>
<li>Experienced knowledge of insurance markets in order to deal effectively with client and WTW needs</li>
<li>Knowledge of WTW products and services</li>
<li>Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists</li>
<li>Ability to represent the practice and WTW with integrity and credibility</li>
<li>Strong communication, negotiation and influencing skills</li>
<li>Experience of working with and adhering to processes and systems to support client service delivery</li>
</ul>
The Application Process
<ul>
<li>Stage 1: Online application and recruiter review
</li><li>Stage 2: Live video interviews with hiring managers</li>
<li>Stage 3: Offer and onboarding</li></ul> 


We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</div></div>

Head of Unit - Retail

<div>
 
 Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients&rsquo; success.
 
 
 We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about &ndash; what makes them tick, what&rsquo;s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions &ndash; and delivering them in a way that sparks behavior change and drives business results.
 
 
 You will work as both a project manager and a key contributor to projects that help client organizations enable business strategies and improve how they attract, retain and engage talent. You will help develop and implement innovative and practical solutions across a range of human capital activities, including employee experience &amp; engagement, talent analytics, career architecture, competency modelling, organizational design, performance management, and leadership succession and development.
 
 
 
 The Role
 
 
 
 
 
 
 To be effective in this role, you will need strong business acumen along with confidence to interact with more senior colleagues and key client contacts. Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position.
 
 
 &bull; Partner with senior colleagues to develop and implement solutions including employee experience &amp; engagement, talent analytics, career architecture, competency modelling, organizational design, performance management, and leadership succession and development
 
 
 &bull; Provide practical insights into how best to motivate and manage the workforce of today and plan for the workforce of tomorrow
 
 
 &bull; Contribute to building a trusted advisor status with key client contacts, with a focus on consultative interaction
 
 
 &bull; Effectively present client deliverables at low- or mid-level client meetings without senior support
 
 
 &bull; Develop technical knowledge and skills across a variety of industries and human capital areas
 
 
 &bull; Contribute superior work product and consistent project management for assigned projects, and raise appropriate issues to Directors
 
 
 &bull; Act as liaison with internal support staff and the client to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent
 
 
 &bull; Contribute to new business development by drafting statements of work, project plans and budgets
 
 
 
 
 
 
 The Requirements
 
 
 
 &bull; Consulting experience is a plus, minimum 5 years work experience in a similar role
 
 <ul>
 <li>
 We are looking for
 
 0&ndash;5 years experienced candidates
 
 , preferably with an
 
 engineering background
 
 , who have strong analytical capabilities. Key requirements include:
 </li>
 <li>
 Strong capability in working with large datasets and drawing insights from complex data
 </li>
 <li>
 Hands-on experience with
 
 Qualtrics
 
 , particularly in survey design, data extraction, and analysis
 </li>
 <li>
 Advanced
 
 Excel skills
 
 , including:
 </li>
 <li>
 Use of macros
 </li>
 <li>
 Building custom
 
 reporting structures and dashboards
 
 </li>
 <li>
 Translating raw data into meaningful and structured outputs
 </li>
 <li>
 High analytical thinking
 </li>
 <li>
 
 Interest in HR and Employee Experience (EX)
 
 domains, with a motivation to apply analytical skills to people and organization-related topics
 </li>
 </ul>
 
 
 
 
 This role offers a
 
 hybrid
 
 work schedule, allowing for a combination of remote and in-office work to support flexibility.
 
 
 We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com
 
 
 
 
</div>

Employee Experience Consultant

<div><h2 class="jobSectionHeader">Description</h2>
<div>
Role 


To develop and implement strategies, policies and processes to improve operations 
and service delivery to meet existing and future corporate objectives.

Performance Objectives:
<ul>
<li>Build a pipeline for prospective new business.</li>
<li>
Identify key expertise to support on new business opportunities and oversee client/ market responses and deliverables.</li>
<li>
Dramatically increase reach new prospect clients with providing WTW Affinity value propositions, solutions, and technology.</li>
<li>Assist the head of Affinity to provide new innovative Affinity products to the market across different industries.</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
Qualifications
<ul>
<li>professional qualifications in a relevant discipline;</li>
<li>
considerable experience of managing organization change.</li>
<li>
10 years of prior insurance/brokerage industry-related business development experience</li>
<li>
Strong Interpersonal Skills</li></ul> 


The Application Process 

<ul><li>Stage 1: Online application and recruiter review
</li><li>Stage 2:Live video interview with hiring manager and team
</li><li>Stage 3: Offer and onboarding.</li></ul> 


We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.</div></div>

Affinity Business Development

Description This position is at a placement / broking level. Works alongside the client relationship and business development team in the placement of Health and Benefits insurance programs. Takes ownership of the renewal cycle for all placement activities pertaining to their assigned accounts ensuring the timely production of quotations coverage specifications prepares submissions presents submissions and negotiates with insurers to secure the best possible terms and coverage that meets the clients needs. Advises Account Managers and business development teams on which carrier to select and prepares and presents client proposals. Binds cover and quotes. Prepares periodic performance reports based on the analysis of client claims data and advises Account Managers on problematic areas of policy performance and cost saving opportunities within the overall goal of improving the health of the clients policy and the attractiveness of the clients risk to insurers. The Role <ul> <li>Provides coverage and program design advice and expertise to client relationship managers and business development team.</li> <li>Attends client meetings with the client relationship manager and or business development team on all renewals.</li> <li>Communication with client relationship and business development team regarding program program improvements overall insurance policy performance and highlighting problematic areas costsaving opportunities benchmarking of clients benefits and options on coverage changes.</li> <li>Analyses claims data and creates claims utilization reports</li> <li>Identify appropriate markets and work within Head of Placements placement strategy.</li> <li>Negotiates with carriers on prices and coverages.</li> <li>Works towards a multiyear plan of improving the health of clients insurance policies and making their risks more attractive to the market</li> <li>Provides updates on market regulatory changes and coverage enhancements (CHI)</li> <li>Assists as technical resource for less experienced placement team members.</li> <li>Complies with WTW guidelines and procedures; adherence to the Excellence Framework.</li> <li>Manage KPIs and SLAs</li> <li>Works with Placement Leader on carrier management framework and owns several key carrier relationships.</li> <li>Works with the placement leader to support the placement managers</li> </ul> Relationship Management <ul> <li>Liaise with clients in coordination with Client Account Managers and build strong relationships.</li> <li>Build and maintain strong relationships with insurers on multiple levels and channels.</li> <li>Understand clients business and risk appetite and look for solutions to deliver those needs through the provision of ongoing servicing.</li> <li>Draw on expertise from within H&B team as and when required.</li> <li>Maintain consistent / high quality touch points by phone and facetoface with clients in coordination with Client Account Managers.</li> <li>Participate in stewardship meetings (Renewals). </li><li>Support Client Management team in identifying and closing rounding opportunities.</li> <li>Work to annualised service plans that define engagement and timing of engagement with the client.</li> <li>Proactively work with operations and IT to ensure smooth delivery of daytoday servicing</li> </ul> Duties <ul> <li>Works with internal and external sources to identify opportunities to work collaboratively</li> <li>Supports the development of further business opportunities through service opportunitiesIncreases the standing of Willis Towers Watson as a service organisation in the eyes of internal and external clients.</li> </ul> Qualifications The Requirements <ul> <li>University Diploma or Bachelors Degree level education</li> <li>Working towards CII qualifications.</li> <li>IFCE certified.</li> <li>Relevant Health & Benefits experience and expertise.</li> <li>Proven track record of delivering high levels of client service.</li> <li>Skilled at building effective relationships at all levels with clients prospects and insurers.</li> <li>Fluent in English and Arabic verbal and written</li> <li>IT : Median knowledge of standard Microsoft packages is essential.</li> <li>Strong communication negotiation and influencing skills.</li> <li>Ability to represent WTW with integrity and credibility</li> <li>Experienced knowledge of insurance markets to deal effectively with client and WTW needs.</li> </ul> We are committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. Required Experience: Manager Key Skills <ul> <li>Environmental Safety</li> <li>Fire Safety</li> <li>Benefits & Compensation</li> <li>Inspection</li> <li>Ims</li> </ul> Employment Type: Full-Time Experience: years Vacancy: 1

HB Senior Placement Manager

Fantastic opportunity to join our Health and Benefits team as an Expatriate Benefits Consultant.The Expat team partners with multinational organisations to develop and manage employee benefit programs for Internationally Mobile Employees and International assignees. With extensive experience in the unique challenges faced by global organisations with international assignees or expatriate employees, we work with select global insurers to ensure benefit programmes are compliant, competitive, and financially sustainable.We are seeking an experienced consultant and account manager to support and drive our growth efforts in a London-based hybrid role. The position involves working closely with a team of account managers and the candidate will be responsible for helping to grow and develop our client portfolio. A key element will be the building of relationships with internal colleagues who have client facing responsibilities, to develop and raise the awareness and profile of the Expat team across the whole WTW community.The Role:<ul><li>To work with WTW Consultants and our clients on the provision and selection of global expatriate medical, life and disability arrangements.</li><li>Provide strategic consultative advice to clients around the design, delivery and ongoing management of their benefit programmes, working with other consultants within the team.</li><li>Proactively update own knowledge of changes in legislation through talking to other associates and reading appropriate news briefs/publications. Apply this knowledge to day-to-day work.</li><li>Manage providers on behalf of our clients using negotiation, relationship building and influencing skills as appropriate.</li><li>Servicing, consulting with and retaining existing clients with a high level of service and credibility.</li><li>Plan and organise renewals.</li><li>Design and redesign of benefits.</li><li>Manage and assist with re-broking exercises, analysis and verification of providers' contract terms.</li><li>Deal with queries from clients.</li><li>Maintain quality control procedures.</li><li>Development of other colleagues' technical knowledge and experience of healthcare benefit provision, including market developments and best practice.</li><li>Develop client/prospect account plans to drive and secure new revenue growth. </li><li>Work effectively as a member of the Health and Benefits team. </li><li>Invest time to establish, build and grow a personal network across the business to support growth activities. </li><li>Manage new business opportunities successfully through the buying process. </li></ul>The Requirement<ul><li>Comprehensive and up-to-date technical knowledge and practical experience in the areas of Employee Benefits, specifically the Expat market.</li><li>Experience of consulting to multinational corporations and global organisations in the International Employee Benefit market.</li><li>Excellent grounding in employee benefits; international healthcare, international life & disability policies and global providers.</li><li>Excellent standard of written and oral communication.</li><li>The ability to work with minimum supervision and within cross-disciplinary teams.</li><li>Good collaboration with other consultants in Health & Benefits, as well as the wider WTW business.</li><li>Computer literacy of Microsoft Office software, in particular Word, Excel, PowerPoint, Copilot.</li><li>Able to learn quickly, use own initiative and organise own workload effectively.</li><li>Able to work quickly, but accurately in a professional environment managing multiple work streams.</li><li>An existing market presence with strong influencing skills with providers is preferred.</li></ul>At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Expatriate Benefits Consultant

Join Us as a Performance & Planning Lead - Shape Strategy, Drive ImpactOur work touches the lives of millions of people. WTW Outsourcing Business is dedicated to helping our clients deliver excellent experience to the members of their pension schemes.Are you passionate about turning data into decisions and strategy into action? We're looking for a dynamic and forward-thinking Performance & Planning Lead to champion operational excellence across our organisation. This is more than a metrics-driven role-it's about influencing outcomes, aligning teams, and enabling smarter decisions at every level. In this pivotal position, you'll help shape our performance frameworks, lead planning cycles, and deliver insights that empower executive leadership. You'll work across diverse teams-from BAU to risk and project functions-bringing clarity, cohesion, and momentum to our goals. Whether it's coaching for productivity, analysing risk events, or optimising capacity, your work will directly elevate how we operate and grow.This role will be based in Redhill and will require regular UK site visits (Redhill, Welwyn and Leeds).You'll be part of a collaborative, hybrid team that values both analytical rigour and human connection. Reporting into the Senior Performance & Planning Lead, you'll partner closely with Admin Operations and other key stakeholders to ensure our resources are aligned, our progress is visible, and our performance is continuously improving.Why this role stands out:<ul><li>You'll lead with purpose-translating data into meaningful action.</li><li>You'll influence strategy while staying close to the teams that make it happen.</li><li>You'll be part of a culture that values coaching, collaboration, and continuous improvement.</li></ul>If you're ready to make a measurable difference and thrive in a role where numbers meet people, we'd love to hear from you.The Role<ul><li>Strategic Planning & Forecasting</li><li>Lead annual, quarterly & monthly planning cycles, including budgeting, forecasting, and resource planning</li><li>Develop and maintain strategic performance dashboards and KPIs</li><li>Partner with senior leadership to align business objectives with operational plans</li><li>Performance Management</li><li>Embed agreed ways of working across all teams </li><li>Monitor and report on business performance against targets</li><li>Identify performance gaps and recommend corrective actions</li><li>SLA Tracking & Operational Metrics</li><li>Define, monitor, and report on Service Level Agreements (SLAs) for allocated client </li><li>Ensure timely resolution of performance issues and adherence to service commitments</li><li>Collaborate with operational teams to improve SLA compliance and customer satisfaction</li><li>Training & Capability Development</li><li>Assess team training needs based on performance data</li><li>Coach Admin Managers and Team Leads how best to schedule targeted training sessions to increase knowledge across the team via the Talent Development team </li><li>Track training effectiveness and its impact on performance improvement</li><li>Data Analysis & Insights</li><li>Translate complex data into actionable insights for stakeholders</li><li>Conduct scenario modelling and sensitivity reviews to support strategic conclusions</li><li>Present findings to executive teams with clarity and impact</li><li>Stakeholder Engagement</li><li>Collaborate with Finance, HR, Operations, and other teams to ensure cohesive planning</li><li>Facilitate performance reviews and planning workshops</li><li>Act as a trusted advisor to senior leaders on performance and planning matters</li></ul>At WTW, we trust you to know your work and the people, tools and environment you need to be successful. Our flexibility is rooted in trust and "hybrid"() is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.The Requirements<ul><li>Excellent communicator and influencer with outstanding interpersonal skills and the ability to relate closely with operational teams and develop relationships across locations</li><li>Excellent statistical numeracy and analytical skills and able to present complex analysis in simple terms to a wide range of audiences</li><li>Strong data gathering and problem-solving skills; able to identify underlying issues to business problems</li><li>Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling</li><li>Ability to manage ambiguity, change and complexity whilst balancing the often-conflicting demands of planning efficiency and the need to protect operational performance</li><li>Clear understanding of the business environment and commercial, operational and financial drivers</li><li>Motivated and proactive self-starter with an ability to work under own initiative, detecting problems and taking the necessary actions without prompting</li><li>Proven track record in dealing with complexity and ambiguity with a desire for continuous improvement</li><li>Experience of focused delivery against an agreed set of measures whilst working in an ever-changing environment</li><li>Evidence of resilience under pressure where parameters of time, resources and demand fluctuate</li><li>Able to work as a team player in a complex, cross functional and operational environment</li><li>Experience of initiating and delivering positive business change</li></ul>At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate helpdesk at willistowerswatson com.

Performance and Planning Lead

Join WTW and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

WTW