Qureos Mentor

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Room Attendant, reporting directly to the POSITION, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards.</li>
<li>Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.</li>
<li>Remove trash, dirty linens, and room service items from guest rooms.</li>
<li>Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.</li>
<li>Restock bathroom supplies such as soap, shampoo, tissue, and towels.</li>
<li>Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.</li>
<li>Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.</li>
<li>Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.</li>
<li>Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.</li>
<li>Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.</li>
<li>Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas.</li>
<li>Follow hotel policies and procedures regarding health, safety, and cleanliness standards.</li>
<li>Adhere to regulations and procedures for the use and storage of cleaning chemicals.</li>
<li>Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team.</li>
<li>Handles items for &lsquo;lost and found&rsquo; according to the hotel policies.</li>
<li>Is responsible for following the SOPs.</li>
<li>Ensures 100% compliance with all mandatory training</li>
</ul>
<p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1>
<p></p>
<p>Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p>
<p></p>
<ul><li>Strong attention to detail.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Good communication and customer service skills.</li>
<li>Time management and organizational skills.</li>
</ul><ul><li>Efficiency of service delivery</li>
<li>Professional attitude</li>
<li>Flexibility</li>
<li>Reliability</li>
<li>&ldquo;Can do&rdquo; attitude</li>
<li>Excellent grooming standards</li></ul><br>
<p></p>
<h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1>
<ul><li>We hire for attitude and competencies, and train for skills!</li>
</ul><ul><li>Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li>
<li>Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Detail Oriented, Friendliness, Passionate</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Room Attendant

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Housekeeping Manager, reporting directly to Executive Housekeeper, is responsible for the hotel&rsquo;s commercial, quality and people performance in Housekeeping department. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department.</p><p></p><p>
The Housekeeping Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health &amp; Safety audit compliance.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.</p></li><li><p>
Ensured 100% compliance with brand standards.</p></li><li><p>
Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.</p></li><li><p>
Carries out monthly linen inventory.</p></li><li><p>
Continuously evolve / improve departmental SOPs and productivity of the department.</p></li><li><p>
Schedule&rsquo;s routine inspections of all housekeeping areas (rooms and public) by/with the Housekeeping Supervisors to ensure that the furnishing, facilities and equipment are clean and in good repair.</p></li><li><p>
Supervises outside contractors to ensure contractual compliance.</p></li><li><p>
Ensures service standards are consistently reviewed and monitored, and in compliance with Wyndham brand standards and 3rd party inspection standards.</p></li><li><p>
Ensures departmental health and safety compliance.</p></li><li><p>
Maintains appropriate standards for dress, hygiene, uniforms, appearance, and conduct of housekeeping team members.</p></li><li><p>
Is responsible for all flower arrangements placed in the public areas and rooms.</p></li><li><p>
Ensures that all daily VIP rooms, special request rooms long stay guest for arrivals are inspected personally.</p></li><li><p>
Implementing assigned task during emergencies such as fire, power failure and natural disaster.</p></li><li><p>
Liaises with the hotels contracted company for pest control to ensure that an effective program is instituted and supervised.</p></li><li><p>
Ensure all guests and internal stakeholders receive prompt and courteous service.</p></li><li><p>
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.</p></li><li><p>
Manages spring cleaning schedules and follow up on all machinery linked to Housekeeping/Laundry.</p></li><li><p>
Makes recommendations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair.</p></li><li><p>
Informs other departments of the housekeeping matters that concern them, particularly the Engineering, Front Office, and the Food and Beverage Department. Maintains open channels of communication with other Department Heads and the Operations Manager/Director of Operations/ Executive Assistant Manager/General Manager.</p></li><li><p>
Responsible for effective People leadership of the housekeeping team, involving recruitment and onboarding of new team members, driving team member engagement, coaching, training, continuous performance management (regular 1:1 conversations), and managing employee relations in conjunction with HR.</p></li><li><p>
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p></li><li><p>
Acting as a role model for the Count On me Service culture.</p></li></ul><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1>
<p></p>
<p>Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p>
<p></p>
<ul><li>Excellent communication</li>
<li>Operations Management</li>
<li>Leadership</li>
<li>Business Acumen</li>
<li>Exceptional service delivery</li>
<li>Attention to detail</li>
<li>Planning &amp; organisation</li>
<li>Teamwork</li>
<li>Ability to work in a multi-tasking and multi-cultural environment</li>
<li>Self-motivation</li>
<li>Flexibility</li>
</ul>
<p></p><h1 class="jobSectionHeader"><b>BACKGROUND</b></h1>
<ul><li>Minimum 1.5 years&rsquo; experience as an Assistant Housekeeper Manager/ Executive Housekeeper within a similar-sized hotel</li>
<li>Experience from a international hotel brand is an advantage</li>
<li>Proficiency in Opera Cloud</li>
<li>Language requirement:&hellip;&hellip;..(Basic / conversational / professional / native)</li>
<li>Eligibility to work in &hellip;&hellip;&hellip;&hellip;&hellip;(Country) (Unless visa sponsorship is offered)</li>
<li>Diploma or vocational training in hospitality is an advantage</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
People and Culture</b></h3><p>
Team Mentoring</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Team Leadership, People Skills, Passionate</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Housekeeping Manager

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1>
<p></p>
<p>The Chief Engineer is responsible for all administrative, financial, and operating aspects related to the Maintenance division. The incumbent will ensure high quality maintenance, and functionality of all interior and exterior areas of the hotel to ensure a consistent and excellent guest experience and health &amp; safety of all guest and employees.</p>
<p></p>
<p>The Chief Engineer will be responsible for meeting or exceeding the set goals for the Quality audit, guest feedback (OSAT), cost control, capex management, Wyndham Green certification, Health &amp; Safety compliance, sustainability metrics (water and energy consumption) and employee engagement within the maintenance team.</p>
<p></p>
<p><b>KEY RESPONSIBILITIES</b></p>
<p></p>
<ul><li>Supervise and coordinate the maintenance and repair of all hotel areas and equipment, including painting, plumbing, electrical, mechanical, and fire protection systems.</li>
<li>Develop and implement preventive maintenance programs to ensure optimal functioning and longevity of equipment and facilities.</li>
<li>Lead and manage a team of maintenance technicians and engineers, providing guidance, training, and support to ensure high performance and adherence to safety protocols.</li>
<li>Conduct regular performance on-to-one conversations and yearend reviews with the Maintenance team.</li>
<li>Schedule and prioritize work assignments, projects, and repairs based on operational needs and guest requirements.</li>
<li>Ensure that room maintenance requests are handled in a prompt and courteous manner.</li>
<li>Review and follow up on guest feedback scores (OSAT).</li>
<li>Prepare and manage the departmental budget, monitoring expenses, and controlling costs related to maintenance and repair activities.</li>
<li>In conjunction with procurement, source and procure materials, supplies, and equipment necessary for maintenance operations, ensuring cost-effectiveness and quality.</li>
<li>Ensure effective preventive and routine maintenance.</li>
<li>Maintenance planning and schedules.</li>
<li>Conduct regular inspections and audits of hotel facilities to identify and address safety hazards and maintenance issues promptly.</li>
<li>Implement energy conservation initiatives and sustainable practices to reduce utility costs and minimize the hotel&rsquo;s environmental footprint.</li>
<li>Monitor energy consumption and efficiency of mechanical and electrical systems, recommending and implementing improvements as needed.</li>
<li>Develop and implement plans to maintain property, equipment, grounds, and other assets in an acceptable state of repair.</li>
<li>Plan and oversee capital improvement projects, renovations, and upgrades to hotel facilities and infrastructure.</li>
<li>Coordinate with external contractors, architects, and engineers to ensure projects are completed on time, within budget, and to required specifications.</li>
<li>Ensure compliance with all relevant health, safety, and environmental regulations, as well as building standards.</li>
<li>Develop and maintain emergency response procedures and protocols, including disaster preparedness and recovery plans.</li>
<li>Respond promptly to emergency situations, such as equipment failures, power outages, or natural disasters, to minimize disruption and ensure guest and employee safety.</li>
<li>Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.</li>
<li>Maintain accurate records of maintenance activities, inspections, repairs, and equipment documentation.</li>
<li>Prepare regular reports for management on departmental performance, project status, and budget variance analysis.</li>
</ul>
<p></p><p>It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Leadership</p></li><li><p>
Communication</p></li><li><p>
Service excellence</p></li><li><p>
Business Acumen</p></li><li><p>
Operational efficiency</p></li><li><p>
Planning and organisation</p></li><li><p>
Teamwork</p></li><li><p>
Problem solving</p></li><li><p>
Flexibility</p></li><li><p>
Accountability</p></li><li><p>
&ldquo;Can do&rdquo; attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><p></p><ul><li><p>
A recognized Engineering / Maintenance qualification.</p></li><li><p>
Minimum 2 years&rsquo; experience as an Assistant Chief Engineer within a similar-sized branded hotel</p></li><li><p>
Business / hospitality management BA qualification is an advantage.</p></li><li><p>
Work experience in the GCC is preferred.
</p></li></ul></div><div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Engineering and Cloud Computing</b></h3><p>
Quality Control, Preventive Maintenance</p><h3 class="jobSectionHeader"><b>
IT Software</b></h3><p>
Maintenance management</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</p></div></div>

Chief Engineer

Join Wyndham Doha West Bay Hotel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Wyndham Doha West Bay Hotel

ABOUT_COMPANY

Room Attendant

Housekeeping Manager

Chief Engineer