Qureos Mentor

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The incumbent will assist and support the Food &amp; Beverage Manager with the day to day running of the Food &amp; beverage outlets to ensure a consistently high level of service is being offered and delivered to guests.</p><p>
The F&amp;B Supervisor will be responsible for leading, supporting and training the F&amp;B team on shift.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Ensures new F&amp;B team members are well-trained and motivated / feeling of being welcome.</p></li><li><p>
Ensures a smooth running of the F&amp;B operations.</p></li><li><p>
Ensures a thorough handover between shifts.</p></li><li><p>
Ensures effective inter-departmental communication with Kitchen and other relevant departments,</p></li><li><p>
Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.</p></li><li><p>
Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.</p></li><li><p>
To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&amp;B Manager.</p></li><li><p>
Drive revenue through different upselling programmes.</p></li><li><p>
Follows correct reporting procedures if faced with issues.</p></li><li><p>
Ensure all standard checklists / task list are completed each shift.</p></li><li><p>
Effective prevention, recovery, and investigation of any guest complaints.</p></li><li><p>
To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.</p></li><li><p>
Ensure the service delivery is consistent and in line the brand SOPs and service culture.</p></li><li><p>
Ensure the team has knowledge of the F&amp;B products.</p></li><li><p>
Ensures compliance with Health &amp; security, fire regulations and food safety as per company standard and legislation.</p></li><li><p>
Ensure correct cash handling and credit card handling as per company standards / policy.</p></li><li><p>
Ensure correct closure paperwork is done.</p></li><li><p>
Follows the Health &amp; Safety and food hygiene standards as trained.</p></li><li><p>
Ensures proper appearance and grooming of the team while on duty.</p></li><li><p>
Monitors operating supplies, equipment and reduces spoilage and wastage successfully.</p></li><li><p>
Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.</p></li><li><p>
Leading and motivating a diverse team.</p></li><li><p>
Complies with company brand standards.</p></li><li><p>
Attend Duty Manager shifts as and if required.</p></li><li><p>
Any other reasonable duties assigned by management.</p></li></ul><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Team leadership</p></li><li><p>
Planning and organisation</p></li><li><p>
Communication</p></li><li><p>
Exceptional service delivery</p></li><li><p>
Training</p></li><li><p>
Complaint resolution</p></li><li><p>
Teamwork</p></li><li><p>
Flexibility</p></li><li><p>
Reliability</p></li><li><p>
&ldquo;Can do&rdquo; attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
A minimum of 1 years of F&amp;B experience and relevant tack record.</p></li><li><p>
Previous supervisory experience will be an advantage but not required.</p></li><li><p>
Proficiency in Micros.</p></li><li><p>
Degree in hospitality management or business management is a strong advantage.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Service</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Detail Oriented, Team Player</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Fun, Accountability, Care, Inclusive</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Length of service benefits, Employee rate in all Wyndham hotels globally, Hotel restaurant staff rate, Training program &ndash; All employee levels</p></div></div>

Food & Beverage Supervisor

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Wyndham Grand Doha West bay Beach

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Food & Beverage Supervisor