Qureos Mentor

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader"><b>Summary</b></h1><p></p><p>
The Food and Beverage Supervisor is responsible for overseeing daily operations in the hotel&rsquo;s restaurants, banquets, room service, and other outlets to ensure exceptional guest experiences in line with five-star luxury standards. This role involves leading a team of service team members, maintaining the highest levels of service quality, cleanliness, and efficiency while contributing to revenue goals and cost control.</p><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p><p></p><p><b>
Key Responsibilities:</b></p><p></p><ul><li>Supervise and lead front-of-house team members during shifts, including servers, hosts, and banquet teams, ensuring adherence to luxury service protocols and five-star standards.</li><li>Ensures new F&amp;B team members are well-trained and motivated / feeling of being welcome.</li><li>Ensures a smooth running of the F&amp;B operations.</li><li>Ensures a thorough handover between shifts.</li><li>Ensures effective inter-departmental communication with Kitchen and other relevant departments,</li><li>Well planned and executed preparations before and during the service, e.g., preparing tables and polish cutlery.</li><li>Managing the stock and supplies in the restaurant and ensured orders are being made in time to avoid running out of linen, glasswork etc.</li><li>To control costs through correct stock usage, rotation, ordering, minimizing wastage, forecasting and managing workload, in conjunction with the F&amp;B Manager.</li><li>Drive revenue through different upselling programmes.</li><li>Follows correct reporting procedures if faced with issues.</li><li>Ensure all standard checklists / task list are completed each shift.</li><li>Effective prevention, recovery, and investigation of any guest complaints.</li><li>To strive to anticipate guest needs whenever possible and react to these to enhance customer satisfaction.</li><li>Ensure the service delivery is consistent and in line the brand SOPs and service culture.</li><li>Ensure the team has knowledge of the F&amp;B products.</li><li>Ensures compliance with Health &amp; security, fire regulations and food safety as per company standard and legislation.</li><li>Ensure correct cash handling and credit card handling as per company standards / policy.</li><li>Ensure correct closure paperwork is done.</li><li>Follows the Health &amp; Safety and food hygiene standards as trained.</li><li>Ensures proper appearance and grooming of the team while on duty.</li><li>Monitors operating supplies, equipment and reduces spoilage and wastage successfully.</li><li>Ensure that the team are punctual, polite, courteous, and helpful to guests and colleagues at all times.</li><li>Complies with company brand standards.</li><li>Any other reasonable duties assigned by management.</li><li>Ensure the proper appearance and grooming of assigned colleagues.</li><li>Ensure proper security procedures are in place regarding the opening and closing of the outlets on a daily basis, reviewing the check lists to identify issues.</li></ul><p></p><p><b>
Skills &amp; Competencies:</b></p><ul><li>Team leadership</li><li>Planning and organisation</li><li>Communication</li><li>Exceptional service delivery</li><li>Training</li><li>Complaint resolution</li><li>Teamwork</li><li>Flexibility</li><li>Reliability</li></ul><p>
&ldquo;Can do&rdquo; attitude</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><p><b>
Requirements and Qualifications:</b></p><p></p><ul><li>Minimum 3-5 years of experience in food and beverage service, with at least 1-2 years in a supervisory role within a luxury or five-star hotel/resort.</li><li>Diploma or degree in Hospitality Management, Hotel Management, or related field preferred.</li><li>Extensive knowledge of fine dining service techniques, wine and beverage pairings, and international cuisine.</li><li>Strong leadership, communication, and interpersonal skills with the ability to motivate diverse teams.</li><li>Excellent problem-solving abilities and composure under pressure in a high-volume environment.</li><li>Proficiency in POS systems, Microsoft Office, and hospitality software.</li><li>Certification in food safety.</li><li>Flexibility to work varied shifts, including evenings, weekends, holidays, and extended hours.</li><li>Impeccable personal presentation and fluency in English; additional languages are a plus.</li><li>Physical ability to stand for long periods, lift moderate weights, and navigate multi-level outlets</li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Teamwork, Detail Oriented</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Service</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Fun, Accountability, Care, Inclusive</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Length of service benefits, Career development</p></div></div>

Food & Beverage Supervisor

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Wyndham Grand Doha West bay Beach

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Food & Beverage Supervisor