Urwah Admin

XA Group

<div><div><div><b>Job Summary:</b></div><div>
We are seeking a proactive and results-driven Telesales Executive to join our sales team. In this role, you will engage with potential clients over the phone, promote our products or services, and generate qualified leads. You will also be responsible for sharing positive and high-potential leads with the Business Development team to support the sales pipeline and maximize conversion opportunities.</div></div><br>
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Key Responsibilities:</b></h3><ul><li><ul><li>
Conduct outbound calls to prospective and existing customers to promote and sell products or services</li><li>
Identify customer needs and qualify leads based on interest and fit</li><li>
Clearly explain product features, pricing, and benefits to drive engagement</li><li>
Achieve or exceed daily, weekly, and monthly telesales targets</li><li>
Share warm or positive leads with the Business Development team for further follow-up and closure</li><li>
Maintain accurate records of calls, interactions, and outcomes in the CRM system</li><li>
Handle objections and respond to customer inquiries in a professional manner</li><li>
Follow up with potential customers via phone, email, or messaging tools</li><li>
Collaborate with sales and marketing teams to improve lead quality and campaign effectiveness</li><li>
Stay informed about product updates, promotions, and industry trends</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li><ul><li>
Any degree or equivalent qualification is required</li><li>
1&ndash;3 years of experience in telesales, inside sales, or customer outreach</li><li>
Strong communication, negotiation, and interpersonal skills</li><li>
Goal-oriented with a proven ability to meet or exceed sales targets</li><li>
Comfortable using CRM systems and basic office software</li></ul></li></ul></div></div></div><div></div>

Telesales Executive

<div><div><div><b>Job Summary:</b></div><div>
We are seeking an experienced and strategic <b>ERP Product Owner</b> to lead the vision, development, and continuous improvement of our ERP systems. In this role, you will define product strategy, manage the product backlog, and work closely with cross-functional teams to deliver scalable ERP solutions that align with organizational goals. The ideal candidate has a strong background in ERP implementation, customization, and agile product development, with excellent communication and stakeholder management skills. Experience with major ERP platforms and domain knowledge in sectors like Mobility, Edutech, or Logistics is a plus.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><ul><li>
Define and maintain the <b>product vision, strategy, and roadmap</b> for ERP systems in alignment with organizational goals.</li><li>
Own and prioritize the <b>product backlog</b>, ensuring requirements are clear, actionable, and deliver value to the business.</li><li>
Collaborate with <b>stakeholders, business leaders, product managers, developers, QA teams, and external vendors</b> to define requirements, user stories, and acceptance criteria.</li><li>
Oversee the development, customization, and optimization of ERP <b>modules</b> (Finance, HR, Supply Chain, Procurement, Sales, etc.).</li><li>
Conduct <b>requirements gathering and gap analysis</b> to translate business needs into ERP functionalities.</li><li>
Partner with change management teams to ensure smooth <b>user adoption and training</b> for ERP rollouts and upgrades.</li><li>
Serve as the <b>voice of the business</b> in agile ceremonies (sprint planning, reviews, retrospectives).</li><li>
Continuously monitor ERP performance, identify opportunities for improvement, and drive innovation.</li><li>
Ensure compliance with industry best practices, governance standards, and data security requirements.</li><li>
Act as a <b>bridge between technical teams and business stakeholders</b>, ensuring effective communication and delivery outcomes.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Required Qualifications &amp; Skills</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree in Business Administration, Information Systems, Computer Science, or related field.</li><li><b>
3&ndash;6 years of Product Owner experience</b> with proven focus on ERP systems.</li><li>
Strong experience in <b>ERP implementation, customization, and management</b>.</li><li>
Deep understanding of <b>Agile/Scrum methodologies</b> and experience in agile product development.</li><li>
Ability to translate complex business requirements into <b>technical specifications and user stories</b>.</li><li>
Excellent <b>stakeholder management, communication, and facilitation skills</b>.</li><li>
Strong problem-solving, analytical, and decision-making capabilities.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Preferred Skills</b></h3><ul><li><ul><li>
Hands-on experience with major ERP platforms: <b>SAP, Oracle, Microsoft Dynamics 365, Odoo, NetSuite, or similar</b>.</li><li>
Knowledge of <b>data analysis, business intelligence tools, and reporting systems</b>.</li><li>
Domain knowledge in <b>Mobility/Transportation, Edutech, logistics, or services</b> industries.</li><li>
Experience integrating ERP systems with CRM, HRMS, or third-party applications.</li></ul></li></ul></div></div></div><div></div>

Product Owner

<div><div><div><b>Job Summary:</b></div><div>
We are seeking a proactive and customer-focused <b>Customer Support Manager</b> to lead our customer service operations, focusing on clients in the <b>automotive repair, Bodyshop, and quick service for automotive industries</b>. The ideal candidate understands the fast-paced nature of auto service centres and is skilled in delivering excellent support, managing B2B relationships, and driving customer satisfaction and retention.</div><div>
You&rsquo;ll lead customer interactions, solve issues proactively, and help our users get the most value from our platform. This is a hybrid role involving both remote support and on-site customer visits to understand their pain points, provide training, and build strong relationships.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li><ul><li>
Serve as the primary point of contact for key automotive clients, including Bodyshop&rsquo;s, quick service outlets, and garages.</li><li>
Understand client workflows and needs to provide tailored support and solutions.</li><li>
Manage a team of support executives to ensure timely resolution of client queries and issues.</li><li>
Conduct on-site visits to garage clients to provide hands-on support, training, and relationship management.</li><li>
Collaborate with product and engineering teams to communicate customer feedback and drive product improvements.</li><li>
Develop and maintain strong relationships with service managers, workshop owners, and other client stakeholders.</li><li>
Analyse support metrics and client feedback to drive improvements in service quality and customer satisfaction.</li><li>
Train clients on using company product / platforms, tools, or products effectively.</li><li>
Collaborate with internal teams (Product, Sales, Operations) to resolve issues, escalate critical concerns, and improve offerings based on client feedback.</li><li>
Monitor client health scores and initiate proactive outreach to prevent churn and drive upsell opportunities.</li><li>
Develop and implement support processes and documentation to improve customer experience.</li><li>
Maintain in-depth knowledge of our product and stay updated on new features and improvements.</li><li>
Train and guide junior support team members as we scale.</li><li>
Track support KPIs (response time, resolution rate, customer satisfaction) and report them regularly.</li><li>
Ensure service-level agreements (SLAs) are met and documented accurately.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills:</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree in business, Automotive Engineering, or related field.</li><li>
4+ years of experience in customer support, customer success, account management, or operations&mdash;preferably in the SaaS Product.</li><li>
Strong understanding of the working model of automotive workshops, Bodyshop&rsquo;s, and quick service centres.</li><li>
Comfortable with field visits&mdash;must be open to traveling to customer locations (garages) regularly.</li><li>
Ability to understand and explain technical concepts to non-technical users.</li><li>
Empathy, patience, and a strong customer-first mindset.</li><li>
Exceptional interpersonal and communication skills.</li><li>
Fluent in English, Arabic and Hindi</li><li>
Experience with CRM systems (e.g. Zoho , Freshdesk, Salesforce..etc) is a plus.</li><li>
A background in automotive or garage tech is a strong advantage (but not mandatory).</li><li>
Problem-solving mindset with a passion for service excellence.</li><li>
Ability to multitask in a fast-paced, customer-first environment.</li></ul></li></ul></div></div></div>

Customer Support Manager_ Automative Services

<div><div><div>As a Senior UX/UI Designer, you will work closely with Product Managers, Developers, and Marketing to bring designs to life throughout the product lifecycle.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li><ul><li>
Collaborate with Product Managers, Developers and Marketing to implement designs across the entire product lifecycle</li><li>
Execute end-to-end design efforts across all our platforms, from conception with stakeholders to final implementation with Product owners and Developers</li><li>
Perform user research and usability testing to gain insights into user behavior and preferences, and utilize these findings to create engaging designs</li><li>
Establish and uphold design standards, including style guides and design patterns, to ensure consistent visual language across ventures</li><li>
Build easy-to-use and beautiful web and mobile products that users will love</li><li>
Illustrate design ideas using storyboards, wireframes, process flows and sitemaps</li><li>
Develop mockups and prototypes that clearly illustrate how the product will function and look like.</li><li>
Create screen designs and prepare its assets for frontend Developers. Know how to export assets in various formats also considering sizes.</li><li>
Take full ownership of your work and the details required to design a successful product</li><li>
Contribute feedback regularly towards improving our company and products</li><li>
Design products that customers love</li></ul></li></ul></div></div><br>
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Requirements:</b></h3><ul><li><ul><li>
A bachelor's degree and a minimum of 4-5 years UI/UX design experience for digital web and mobile platforms.</li><li>
Collaborative, self-motivated, curious, and humble attitude and a great team player</li><li>
Fluency in English with excellent written and verbal communication skills and be able to communicate his/her ideas clearly</li><li>
A portfolio of amazing interface designs with a &ldquo;wow!&rdquo; factor that shows how you think, not just what you&rsquo;ve made
</li><li>Hands-on experience creating wireframes, user research, prototypes and user testing.</li><li>
Understanding of business metrics, ability to interpret quantitative and qualitative data and the ability to translate company goals and objectives into digital experiences</li><li>
Advanced knowledge of the best UI/UX practices for web and mobile and the best components for Android and iOS</li><li>
 Knowledge of mobile design patterns and guidelines for both Android and iOS</li><li>
Expert on Figma using components and variables.</li><li>
Worked on design systems that can scale to larger products.</li><li>
Knowledgeable in interactions and animations using Lottie or GIF.</li><li>
Knowledge of front-end development principles and its limitations.</li><li>
Working knowledge of webflow</li></ul></li></ul></div></div></div>

Senior UI UX Designer

Join XA Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

XA Group

ABOUT_COMPANY

Telesales Executive

Product Owner

Customer Support Manager_ Automative Services

Senior UI UX Designer