Urwah Admin

XA Group

<div><div><div>We are looking for a results-driven and customer-centric <b>Customer Success Manager</b> to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Qualifications and Experience:</b></h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

<div><div><div>Xpress Automation is looking for a <b>remote</b> .NET Software Engineer to work on automotive software technology stack for enterprise-level clients and lead best-in-class engineering teams. This is an opportunity to work in multidisciplinary teams on global projects that defines the future of automotive technology.</div><div>
You must be a .NET Software Engineer with Azure Expertise. You must have 5+ years of experience with multiple Azure .NET technologies, take responsibility for the technical implementation of business objectives and establish partnerships within technical leadership at XA Group.
</div><div>Specifically, you will have ownership over AI, IoT, .NET and Analytics microservices and their SLA&rsquo;s.</div><div>
You will be participating in the entire software development life cycle, from requirements to SLA. If you&rsquo;re equally happy to roll up your sleeves to write code and review other team members&rsquo; work, we&rsquo;d like to meet you.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li><ul><li>
Analyze system requirements and create development plans</li><li>
Write clean, testable code using .NET programming languages</li><li>
Develop technical specifications and architecture</li><li>
Test and debug various .NET applications</li><li>
Review and refactor code</li><li>
Deploy fully functional applications</li><li>
Upgrade existing programs</li><li>
Support junior developers&rsquo; work</li><li>
Document development and operational procedures</li><li>
Data governance &amp; API governance</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Requirement:</b></h3><ul><li><ul><li>
5+ years of experience in .NET software development.</li><li>
Proficiency in building a suite of .NET microservices used in API/SDK first and headless fashion &amp; event-based architecture using pub/sub and webbook technics.</li><li>
In-depth knowledge of at least one of the .NET languages (like C# and Visual Basic .NET).</li><li>
Familiarity with database technologies and design of systems using structure, semi structure and unstructured data.</li><li>
Knowledge about Cloud Technologies preferable Azure.</li><li>
Familiarity with agile environments.</li><li>
Troubleshooting abilities.</li><li>
Good communication skills; English level: Upper-Intermediate+ (B2+)</li><li>
BSc in Computer Science, Engineering or relevant field.</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Nice to have:</b></h3><ul><li><ul><li>
Experience with Node.js, PHP</li></ul></li></ul></div></div></div>

Senior .Net Developer

<div><div><div><b>Job Purpose:</b></div><div>
To bridge the gap between business and technology by defining requirements, managing product backlogs, and supporting the delivery of effective digital solutions through Agile methodologies.</div><div>
The role ensures alignment with stakeholder needs, drives continuous improvement, and supports the successful implementation of digital workflows and system integrations.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Primary Responsibilities:</b></h3><ul><li><ul><li>
Manage business requirements of new feature being implemented for inhouse software products with primary focus on Specification and Implementation of digital workflows and system integrations.</li><li>
Conducts usability level change impact analysis to assess the potential implications of change, functions and requirements desired by key stakeholders in system.</li><li>
Maintain and manage the requirements, assign priorities, and keep status track of requirements according to product roadmap.</li><li>
To develop, update and deliver presentations to clients highlighting product features and its technical capabilities.</li><li>
Identify patterns, trends and other relationships to determine ways to improve and/or resolve issues and resolve deadlocks and conflicts.</li><li>
Analyses the feasibility of requirements and develop requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.</li><li>
Must have working knowledge in Agile practices and working experience with Scrum teams.</li><li>
Participate in Sprint Review meetings, discuss completed work, present the upcoming backlog, and plan the next sprint</li><li>
Manage and maintain product backlog, ensuring clarity, prioritization, and regular updates based on business value and market conditions</li><li>
Identify and manage dependencies between backlog items, teams, and external factors that may impact project progress</li><li>
Engage with stakeholders to gather input and feedback, and manage expectations regarding the product roadmap and delivery</li><li>
Collaborate with team to address any impediments hindering progress or meeting the DoD</li><li>
Accept user stories as 'done' by confirming they meet acceptance criteria and deliver expected business value</li><li>
Engage with stakeholders, provide progress updates, and gather feedback for future iterations</li><li>
Act as a bridge between Business/Customers and Technology.</li><li>
Experience in insurance industries would be plus.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Experience, Skills &amp; Qualifications:</b></h3><ul><li><ul><li>
Should have at least 5 years previous experience in similar role, and 7-10 years of IT industry experience, insurance domain experience will be plus.</li><li>
Dedicated and highly skilled in driving the development and enhancement of applications.</li><li>
Excellent communication skills in English; Arabic will be plus.</li><li>
Showing excellent communication, collaboration, and stakeholder management skills.</li><li>
Proficient in Agile methodologies, particularly Scrum, with a strong grasp of the product development lifecycle.</li><li>
Able to prioritize and manage a product backlog based on business value and market needs</li><li>
Ready to join a multicultural, dynamic team and flexible to work onsite, hybrid, and client premises (if required).</li><li>
Excellent in interpersonal skills with forward thinking approach.</li><li>
Active listener and presentation skills.</li><li>
Expertise in Software platforms, SaaS, CRM, digital products, and strong background in SDLC.</li></ul></li></ul></div></div></div>

Business Analyst

Join XA Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

XA Group

ABOUT_COMPANY

Customer Success Manager

Senior .Net Developer

Business Analyst