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Xaptiva Digital (Pvt.) Ltd

URGENT APPLY : Senior / IT Support NOC Executive - 3 PositionsCompany DescriptionXaptiva Digital ( Pvt.) LtdPosition:Senior IT Support NOC Executive /IT Support NOC Executive &ndash; 3 Positions( Roster Based Job in Office with Morning, Evening &amp; Night shifts)Required by:Immediate Hiring / Urgent HiringRole Description:We are an IT company that provides 24 x 7 IT helpdesk support to customers in USA. This is an exciting full-time role for a Senior / Information Technology Support NOC Executive for office based position in our Karachi Office. Candidates from other cities like Islamabad, Lahore etc. where high speed Internet is available, backup UPS is available, could also send their CVs for our consideration to hire additional resources in other cities. These are existing positions where you get exposure to US Standards of working, while working with US clients, so, your learning would be great as we deploy World-class support processes along with attractive salary with lots of other perks.Must Read Instructions before applying:<ul><li>All applicants are requested not to apply randomly without seeing our requirements and without seeing whether they meet the criteria or not. This will save your time as well as our time.</li><li>Since the job role requires talking to customers in USA, so REASONABLE fluency in spoken English is a must for this job. Here we do not expect 10/10 from you, but if u think you rate yourself at 10/10, it is good.</li><li>Applicant must have COMPLETED his bachelors. Candidates in the process of doing bachelors will not be accepted.</li><li>This is a roster based job, where staff could have shift starting from 7AM or 3PM or 10PM EST -USA times where once shift is set, it goes for months. If you required, later it could be swapped with another executive, if he agrees. Candidates looking for one specific time of the shift only, should NOT apply.</li><li>We work 6 days a week, with one day off, 8.5 hours a day.</li><li>Please apply with a recent passport-size photo with a complete address, your age, working mobile phone number, including your current city of residence.</li><li>Candidates with British Accent or American Accent would be ideal, so please mention it in the CV if you can speak English in those accents.</li></ul>Qualifications<ul><li>Minimum Education is Bachelors in Computer Science/IT or relevant IT field.</li><li>Minimum 5 to 8 years&rsquo; to maximum 14 years&rsquo; verifiable experience in Information Technology and System Administration is required.</li><li>Technical Support and Troubleshooting skills required will be minimum Level 2. If you possess Level 3 capabilities it is also good.</li><li>Strong problem-solving abilities and attention to details, excellent communication and interpersonal skills required.</li><li>Good knowledge of MS Windows Systems, MS outlook, Active Directory, Servers- Desktop, WAN/LAN, Firewalls, switches, routers, access points, and support ticket handling.</li><li>Working in a contact center would be an added advantage.</li><li>Please mention if you ever worked on any support ticketing system, and if yes, then what was its name.</li><li>Experience on MS Word and a little bit of MS Excel is also required.</li><li>Experience in supporting Cisco and Fortinet Firewall is nice to have.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional), CCNA are a plus.</li></ul>Who Should NOT Apply:<ul><li>Candidates chewing pan, and gutka, after or before office hours.</li><li>Candidates living in Karachi, but their family is outside Karachi.</li><li>Candidates who cannot work in Shift based or Roster based office timings.</li><li>Candidates who cannot speak English Fluently. Minimum 8.5/10, with very good communication skills is required.</li></ul>Requirements:The Senior/Information Technology Support Executive will be responsible for providing Level 1 and Level 2 technical support, resolving basic to mid-level IT issues related to Windows, Servers, PCs, Wireless, Network management, firewalls etc.; thus managing system administration tasks. The candidate will be expected to work open Trouble Tickets, troubleshoot the hardware and software issues, solve the problem and close the tickets.<ul><li>Staff applying from big cities like Islamabad, Lahore, Rawalpindi, should have their own laptops, backup UPS System and High Speed Internet at home.</li><li>Karachi Based Staff will be provided everything in our office.</li><li>For Karachi hiring, those candidates will be preferred who are living in Karachi and their families are also living in Karachi so they can easily take care of the families and focus on job also.</li><li>Candidates readily available to join immediately should mention that on first page of CV on the top.</li><li>Age should not be above 40.</li><li>Previous employers and all content and knowledge mentioned in the CV should be authentic and verifiable.</li></ul>Compensation Includes:<ul><li>Yearly Holidays: 3 Days holiday on Eid ul Fitre, 3 days holiday on Eid ul Adha, plus 7 others.</li><li>Annual Leave, Medical Leaves, Casual Leaves.</li><li>Good Salary as per Market and timely disbursement of salary before or on 8th of every month.</li><li>Complete Good Salary Package that includes :</li><li>House Rent Allowance.</li><li>Mobile Phone bill and Internet Package.</li><li>Traveling Allowance.</li><li>Medical Allowance for Self.</li><li>Medical Allowance for family ( pregnancy not covered).</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Have you worked in a Shift based, or roster based job? </li><li>Do you speak Grammatically Correct English with fluency ? Please rate yourself on scale of 1 to 10 where 10 is very fluent like Native speaker.</li></ul>Work Location: In person

Senior / IT Support NOC Executive

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Xaptiva Digital (Pvt.) Ltd

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Senior / IT Support NOC Executive