Qureos Mentor

XEENEX TECH

About the roleWe are hiring a fluent English speaker to deliver friendly, fast, and accurate help desk support. You will resolve technical issues, guide users step by step, and keep tickets moving until closure. This is a fully remote role aligned to Eastern Time, with occasional weekend coverage.Key responsibilities<ul><li>Provide Tier 1 and Tier 2 support via chat, email, and phone</li></ul><ul><li>Triage, document, and resolve tickets within SLA using our ITSM tool</li></ul><ul><li>Troubleshoot Windows and macOS, user accounts, MFA, VPN, printers, and basic network issues</li></ul><ul><li>Support SaaS apps, O365 or Google Workspace, and common productivity tools</li></ul><ul><li>Perform user onboarding and offboarding, account provisioning, permissions, and device setup</li></ul><ul><li>Use remote access tools to diagnose and fix issues</li></ul><ul><li>Escalate clearly with replicable steps and logs when needed</li></ul><ul><li>Maintain accurate notes, knowledge base articles, and status updates</li></ul><ul><li>Monitor alerts and follow runbooks to reduce downtime</li></ul><ul><li>Contribute to process improvements and customer satisfaction</li></ul>Required qualifications<ul><li>Excellent spoken and written English with clear, patient communication</li></ul><ul><li>1 to 3 years in help desk or technical support</li></ul><ul><li>Hands on experience with ticketing systems and remote support tools</li></ul><ul><li>Strong troubleshooting for Windows, macOS, and common SaaS apps</li></ul><ul><li>Understanding of networking basics DNS, DHCP, TCP IP, Wi Fi, VPN</li></ul><ul><li>Familiarity with identity and access management, MFA, and security best practices</li></ul><ul><li>Organized, accountable, and calm under pressure</li></ul>Nice to have<ul><li>CompTIA A plus, Network plus, or similar</li></ul><ul><li>Experience with POS, VoIP, MDM, or scripting basics PowerShell or Bash</li></ul><ul><li>Prior work in distributed or MSP environments</li></ul>Schedule and location<ul><li>Location Remote</li></ul><ul><li>Hours Core coverage in Eastern Time</li></ul><ul><li>Occasional weekend rotation with weekday time off provided</li></ul>Equipment and environment<ul><li>Reliable high speed internet and a quiet workspace</li></ul>Compensation and benefits<ul><li>Competitive salary based on experience</li></ul><ul><li>Paid time off and public holidays aligned to primary region</li></ul><ul><li>Professional development support and certification reimbursement</li></ul>How to applySend your resume and a short note on a tricky issue you solved, including your approach and outcome. Include your Eastern Time availability and earliest start date.Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: Remote

BPO - Technical Support

Join XEENEX TECH and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

XEENEX TECH

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BPO - Technical Support