Qureos Mentor

Xsolla

<div><div><p>We are looking for a <b>Technical Service Operations Lead (TSO Lead)</b> who is <b>operationally driven, collaborative, analytical, and a strong communicator</b> to join our <b>Global Technical Operations (GTO)</b> team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to <b>help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.</b></p>
<p>
Strong <b>incident management experience, ITIL knowledge, and observability/monitoring expertise</b> are essential, along with experience in <b>technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming).</b> The ability to <b>communicate clearly and effectively in English &mdash; both written and verbal &mdash; across technical and executive audiences</b> will be key to your success in this role.</p>
<p>
If you're passionate about <b>driving operational excellence and platform reliability at scale</b> and love <b>ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on,</b> we would love to hear from you!</p>
<h2 class="jobSectionHeader"><b>
ABOUT US</b></h2>
<p>
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.</p>
<p>
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.</p>
For more information, visit xsolla.com.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><div>
<ul>
<li><p>Serve as Incident Commander for major incidents &mdash; coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.</p>
</li>
<li><div>Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).</div>
</li>
<li><div>Facilitate blameless Post-Incident Reviews (PIRs) for major incidents &mdash; leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.</div>
</li>
<li><div>During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs &mdash; identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.</div>
</li>
<li><div>Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.</div>
</li>
<li><div>Oversee and mentor the Operations Engineer on your shift &mdash; coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.</div>
</li>
<li><div>Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.</div>
</li>
<li><p>Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.</p>
</li>
<li><p>Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents &mdash; including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications and Skills</b></h3><div>
<ul>
<li><p>6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).</p>
</li>
<li><div>Proven incident management experience &mdash; coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.</div>
</li>
<li><div>Excellent written and verbal communication skills in English &mdash; ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.</div>
</li>
<li><div>Strong ITIL foundation &mdash; understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.</div>
</li>
<li><div>Technical depth across the observability stack &mdash; ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.</div>
</li>
<li><div>Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.</div>
</li>
<li><div>Analytical mindset &mdash; ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.</div>
</li>
<li><div>Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.</div>
</li>
<li><p>Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.</p>
</li>
<li><p>Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Nice to Have</b></h3><div>
<ul>
<li><p>Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management.</p>
</li>
<li><p>JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs &mdash; especially burn-rate alerts and multi-window SLOs.</p>
</li>
<li><p>Experience building an operations function from scratch &mdash; defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus.</p>
</li>
</ul></div><div><p>The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.</p>
<p>
For any inquiries related to data privacy, please contact: careers@xsolla.com</p>
<p>
For more vacancies: Careers \u007C Xsolla</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Technical Service Operations Lead (TSO Lead), Baku

<div><div><p>We are looking for a Social Media &amp; Content Manager who genuinely understands the creator community and knows how to show up for it. The people you will be creating for &mdash; streamers, influencers, and content creators &mdash; are themselves professional content producers. They have high standards, sharp instincts for authenticity, and no patience for content that feels corporate or generic.</p><div><br>
This is an execution role with real ownership. You will co-lead content planning, manage day-to-day publishing, run community interactions, and help operate Discord servers for two distinct brands: Xsolla Partner Network and Lightstream. You will work closely with the Director of Marketing and coordinate across Brand, Creator Success, Product, and external partners.</div><div><br>
You are not handed a playbook. You will help build one. If you have run social and community programs for gaming or streaming platforms and you know the difference between posting content and building a community, we want to talk to you.</div>
</div>
<h3 class="jobSectionHeader"><b>About Us</b></h3><div>
<p>
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.</p>
<p>
The <b>Xsolla Partner Network</b> connects creators, streamers, and influencers with opportunities to grow, monetize, and collaborate within the gaming ecosystem. <b>Lightstream</b> is Xsolla's browser-based live streaming platform, empowering content creators to produce professional broadcasts without expensive hardware. This role serves both brands.</p>
For more information, visit xsolla.com.</div><h3 class="jobSectionHeader"><b>
Responsibilities
</b></h3><div><h3 class="jobSectionHeader"><b>Social Media Operations &mdash; Xsolla Partner Network &amp; Lightstream</b></h3>
<ul>
<li><p>Co-lead content planning for both Xsolla Partner Network and Lightstream social channels.</p>
</li>
<li><div>Maintain the cross-brand editorial calendar &mdash; covering campaign timing, product launches, creator spotlights, event anchors (TwitchCon, Gamescom, and others), and always-on programming.</div>
</li>
<li><div>Write copy, brief Design and Video on asset requirements, manage the approval workflow, and publish content on schedule. You co-own the full loop from brief to post.</div>
</li>
<li><div>Co-own the voice of both brands. XPN is creator-network and community-focused. Lightstream is product-led and streamer-native. Both require genuine fluency.</div>
</li>
<li><div>Monitor channel performance and community sentiment. Surface signals to Product, Creator Success, and Marketing. Respond to creator audiences in a way that reflects the brand and builds trust.</div>
</li>
<li><div>Co-manage agency relationships where relevant &mdash; briefing external partners clearly, reviewing output against brand standards, and integrating their work into the content calendar.</div>
</li>
<li><p>Coordinate content timing with CRM so social and email move together &mdash; aligned messaging, consistent CTAs, no audience fatigue from unsynchronized sends.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Discord Community &mdash; Xsolla Partner Network &amp; Lightstream</b></h3>
<ul>
<li><p>Manage and moderate community interactions across primary response-focused platforms &mdash; responding to users on X, capturing product feedback and feature requests to route to the Product team, and proactively engaging creators who are vital to the platforms.</p>
</li>
<li><div>Co-manage and moderate Discord server frameworks for both XPN and Lightstream &mdash; configuring bots, automation tools, and reporting infrastructure so the servers run reliably at all hours.</div>
</li>
<li><div>Co-design and run recurring community programming: AMAs, creator spotlights, product feedback sessions, early-access groups, community challenges, and the weekly rhythms that give members a reason to return.</div>
</li>
<li><div>Work closely with Creator Success on community programming. They have direct relationships with creators &mdash; the Discord should reflect and reinforce those relationships, not operate in isolation from them.</div>
</li>
<li><p>Partner with Creator Success to identify creator stories, milestones, and advocacy moments that can be amplified through social and community in a way that feels authentic.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Content Pipeline &amp; Cross-Functional Coordination</b></h3>
<ul>
<li><p>Manage and coordinate the day-to-day content pipeline with internal teams and external partners &mdash; keeping Design, Video, and agencies aligned on briefs, timelines, and deliverables.</p>
</li>
<li><p>Use the creative briefing process and project management tools to request and track social media assets.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Reporting, Tracking &amp; Performance</b></h3>
<ul>
<li><p>Co-own and report on social and community KPIs across both brands &mdash; reach, engagement rate, follower growth, Discord activity metrics, and attribution to creator sign-ups and platform engagement.</p>
</li>
<li><div>Manage Sprout Social for day-to-day scheduling, social management, and performance monitoring.</div>
</li>
<li><p>Apply and maintain UTM parameters across all social content to support GA4 attribution and CRM tracking &mdash; maintaining an interim UTM tracking document until full dashboard infrastructure is in place.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills</b></h3><div>
<h3 class="jobSectionHeader"><b>Required</b></h3>
<ul>
<li><p>4 to 6 years of experience in social media management, content marketing, or community management &mdash; with meaningful time in gaming, streaming platforms, or a closely adjacent environment.</p>
</li>
<li><div>Demonstrated ability to manage social presence for multiple distinct brands simultaneously, keeping separate voices, audiences, and cadences without conflating them.</div>
</li>
<li><div>Hands-on Discord experience beyond being an active user &mdash; server moderation, engagement programming, bot configuration, and an understanding of what makes a community retain versus churn.</div>
</li>
<li><div>Proficiency with Sprout Social or an equivalent social media management platform &mdash; scheduling, analytics, and performance reporting.</div>
</li>
<li><div>Strong copywriting and creative briefing skills. You can write a platform-native caption for a streamer audience and brief a designer on an asset for the same campaign.</div>
</li>
<li><div>Familiarity with UTM tracking, GA4, and the basics of cross-channel attribution &mdash; enough to ensure your content is measurable and your reporting is credible.</div>
</li>
<li><p>Operates with genuine autonomy. You know how to prioritize without being directed to, you raise blockers early, and you find solutions rather than waiting for someone to remove them.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Preferred</b></h3>
<ul>
<li><p>Experience at a streaming platform, creator monetization tool, or influencer marketing platform &mdash; StreamElements, Streamlabs, Twitch, Discord, or similar environments where you understand the creator product from the inside.</p>
</li>
<li><div>Experience launching social channels from zero or reactivating dormant ones &mdash; diagnosing why engagement dropped and rebuilding trust with an existing audience.</div>
</li>
<li><div>Familiarity with Braze or an equivalent CRM platform &mdash; understanding how social and email coordinate across a creator lifecycle.</div>
</li>
<li><div>Experience with short-form video strategy and production workflows in a gaming or streaming context &mdash; TikTok, YouTube Shorts, or Instagram Reels.</div>
</li>
<li><div>Background in creator or influencer marketing campaigns &mdash; you understand how to build momentum around product moments and how to time content to a launch cycle.</div>
</li>
<li><p>Comfort in Jira and Confluence for task tracking and workflow documentation.</p>
</li>
</ul></div><p><b>BENEFITS &amp; PERKS</b></p>
<p>
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.</p><div>
<h2 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement</b></h2>
<p>
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.</p>
<p>
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.</p>
<h2 class="jobSectionHeader"><b>
Criminal History Consideration</b></h2>
<p>
For the Social Media and Content Manager role, we will conduct a background check that may include criminal history check and employment verification.</p>
<h2 class="jobSectionHeader"><b>
Rights Under the Fair Chance Act</b></h2>
<p>
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.</p>
<p>
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Social Media & Content Manager

<div><div><p>We are looking for a Senior Producer, Marketing AI &amp; Automation who brings genuine production craft to an ambitious and evolving challenge: how do you build and scale a marketing function &mdash; and the digital surfaces it powers &mdash; with the speed, consistency, and quality that a growing global platform demands?</p>
<p>
This is a producer role. You will manage pipelines, orchestrate complex workstreams, coordinate dependencies, and ensure things ship. What makes it different is that your primary production methodology is AI and automation. Where a traditional producer relies on project management frameworks and cross-functional coordination to move work through a system, you build the agents, workflows, and automated infrastructure that make that execution faster, more consistent, and more scalable as the platform grows.</p>
<p>
Your two core production mandates are distinct but connected. The first is Xsolla Mall &mdash; specifically the co-branded page model that allows games, payment partners, creators, and brands to come together in a single, high-conversion marketplace experience. As Mall evolves and its partner page ecosystem expands, your job is to build and operationalize the production infrastructure that supports that growth: templating logic, automated build and QA workflows, launch coordination, and the systems that allow new page configurations to be produced at increasing volume as demand grows. The second mandate is marketing operations across the department &mdash; taking a holistic view of how XPN, Lightstream, and Mall marketing functions operate, with Mall as your primary focus, and systematically improving the workflow efficiency and throughput of the team as a whole.</p>
<p>
If you have built production pipelines that scale through intelligent automation &mdash; and deployed agentic workflows that run reliably in production environments &mdash; we want to talk to you.</p>
</div>
<h3 class="jobSectionHeader"><b>About Us</b></h3><div>
<p>
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.</p>
<p>
For more information, visit xsolla.com.</p>
</div><h3 class="jobSectionHeader"><b>
Responsibilities
</b></h3><div><h3 class="jobSectionHeader"><b>Mall Production Pipeline &amp; Page Scaling</b></h3>
<ul>
<li><p>Own the production pipeline for Xsolla Mall's co-branded page model &mdash; the operational infrastructure that allows new page configurations combining games, payment partners, creators, and brands to be built, QA'd, and launched at increasing volume as the partner ecosystem grows.</p>
</li>
<li><div>Develop and maintain templating frameworks, build workflows, and launch coordination processes that bring consistency and repeatability to page production without requiring bespoke effort for every new configuration.</div>
</li>
<li><div>Work closely with the Senior Manager, Xsolla Mall Marketing to ensure the production pipeline reflects current campaign and partner priorities, and that page launches are coordinated with marketing programming.</div>
</li>
<li><div>Partner with the Content &amp; Marketplace Operations Manager (Ops) to ensure operational execution on Mall surfaces is integrated with &mdash; not siloed from &mdash; the broader production architecture.</div>
</li>
<li><p>Identify where page production bottlenecks exist and design automated or semi-automated solutions that remove them.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Marketing Automation &amp; Workflow Efficiency</b></h3>
<ul>
<li><p>Map marketing workflows across XPN, Lightstream, and Mall &mdash; identifying where automation can improve speed, consistency, and throughput.</p>
</li>
<li><div>Design, build, and maintain automated workflows that reduce manual effort on repeatable tasks: campaign intake and routing, content scheduling, performance alerts, reporting, and cross-functional notifications.</div>
</li>
<li><div>Partner with the Director of Marketing to surface friction points in the team's operating model and build the automation infrastructure that resolves them &mdash; ensuring that process improvements compound over time rather than requiring constant re-invention.</div>
</li>
<li><div>Work alongside the XPN Operations &amp; AI Lead to ensure that automation built for marketing is coherent with the broader operational infrastructure across the Partner Network, and that shared tools and workflows are leveraged rather than duplicated.</div>
</li>
<li><p>Maintain clear documentation of all active automations &mdash; what they do, what systems they connect, and how they are monitored &mdash; so the team can rely on them with confidence.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Performance Reporting &amp; Marketing Measurement</b></h3>
<ul>
<li><p>Support the measurement infrastructure that tracks the marketing team's contribution to Xsolla's performance framework &mdash; the output-based metrics that connect marketing activity to business outcomes across XPN, Lightstream, and Mall.</p>
</li>
<li><div>Automate the data flows that feed marketing performance reporting &mdash; reducing the manual effort required to produce accurate, timely dashboards for the VP of Marketing, Marketing Director, and Finance stakeholders.</div>
</li>
<li><div>Partner with the BI and Data teams to ensure marketing outputs are correctly captured and attributed across systems including Jira, Braze and relevant analytics platforms.</div>
</li>
<li><div>Build alert systems and monitoring tools that surface performance anomalies early &mdash; so the team can respond to signals rather than react to results after the fact.</div>
</li>
<li><p>Ensure reporting outputs are clear, auditable, and accessible to stakeholders who need to interrogate the data without requiring a manual walkthrough each time.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>AI Tooling &amp; Team Enablement</b></h3>
<ul>
<li><p>Serve as the marketing team's primary advocate and practitioner for AI tooling &mdash; staying current on what is available, evaluating fit for the team's specific needs, and driving adoption of tools that deliver genuine operational value.</p>
</li>
<li><div>Evaluate and recommend AI platforms and integrations across the marketing stack &mdash; assessing capability, integration complexity, and cost before committing to new tooling.</div>
</li>
<li><div>Build practical enablement for the team: workflow templates, prompt frameworks, and working examples that raise AI fluency across functions without requiring deep technical expertise from every team member.</div>
</li>
<li><p>Leverage Xsolla's internal AI capabilities &mdash; including platform integrations across Atlassian, Slack, and other operational tools &mdash; to ensure Marketing is making full use of infrastructure already available.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills
</b></h3><div><h3 class="jobSectionHeader"><b>Required</b></h3>
<ul>
<li><p>7&ndash;10 years of experience in marketing operations, marketing technology, or a closely related field &mdash; with hands-on accountability for building and maintaining automation systems in a marketing or platform context.</p>
</li>
<li><div>Demonstrated experience designing and deploying automated workflows that run reliably in production &mdash; not just prototypes or experiments, but systems the team depends on day-to-day.</div>
</li>
<li><div>Proficiency with AI and automation tooling (including LLM-based platforms and workflow orchestration tools such as n8n or equivalent) &mdash; able to move from identifying an opportunity to building a working solution independently.</div>
</li>
<li><div>Strong analytical capability: comfortable working with marketing performance data, partnering with BI teams on reporting infrastructure, and identifying when data quality or attribution logic is wrong before it reaches stakeholders.</div>
</li>
<li><div>Strategic thinking alongside craft excellence &mdash; able to contribute a point of view on how the marketing function should evolve operationally, not just execute within the system as it exists.</div>
</li>
<li><div>Able to operate with genuine autonomy: identifying the highest-leverage problems without being directed to them, and building solutions with enough documentation and discipline that they outlast your direct involvement.</div>
</li>
<li><p>Clear communicator across technical and non-technical audiences &mdash; able to explain automation decisions and performance frameworks to the VP of Marketing, Finance, and cross-functional partners without requiring a technical background to follow.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Preferred</b></h3>
<ul>
<li><p>Experience with Jira at an administrative or automation level &mdash; workflow rules, tagging systems, dashboard configuration, and API integrations.</p>
</li>
<li><div>Familiarity with marketing CRM platforms (Braze, Mailchimp, or equivalent) at the integration and data model level rather than just as an end user.</div>
</li>
<li><div>Background in gaming, SaaS, or platform marketing environments &mdash; an understanding of creator ecosystem dynamics or subscription-based product marketing is a genuine asset, though not a requirement.</div>
</li>
<li><div>Experience with BI or analytics tooling (Looker, NeoDash, or similar) sufficient to collaborate on data model design and validate that ingestion logic is producing accurate outputs.</div>
</li>
<li><div>Track record of raising AI or automation fluency across a non-technical marketing team through practical enablement rather than theory.</div>
</li>
<li><p>Exposure to multi-agent or orchestrated automation patterns &mdash; where discrete automated steps hand off between each other rather than a single workflow handling everything end-to-end.</p>
</li>
</ul></div><div>We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.</div><div>
<h2 class="jobSectionHeader"><b>Equal Employment Opportunity Statement</b></h2>
<p>
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.</p>
<p>
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.</p>
<h2 class="jobSectionHeader"><b>
Criminal History Consideration</b></h2>
<p>
For the Senior Producer, Marketing AI &amp; Automation role, we will conduct a background check that may include criminal history check and employment verification.</p>
<h2 class="jobSectionHeader"><b>
Rights Under the Fair Chance Act</b></h2>
<p>
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.</p>
<p>
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Producer, Marketing AI & Automation

<div><div><p>We are looking for a Senior Manager, Xsolla Mall Marketing who is commercially driven, deeply familiar with the gaming industry, and motivated by building go-to-market programs that connect game publishers, creators, and players in a single marketplace experience.</p>
<p>
Xsolla Mall is Xsolla's consumer-facing gaming marketplace &mdash; a destination for purchasing games, topping up in-game currency, claiming rewards, and discovering new titles. It is also the platform through which Xsolla is building a new model for co-branded game commerce: scalable partner pages that combine a game, a payment method, a creator, or a brand into a single, high-conversion, co-marketed experience.</p>
<p>
This role owns the marketing strategy that makes Xsolla Mall commercially successful today &mdash; and positions it to evolve into something larger. You will define how we partner with publishers to launch and promote titles, how we structure seasonal campaigns and promotional programming, how we bring creator storefronts to life, and how we scale our co-branded page model into a repeatable, high-volume growth channel. As Mall expands to surface new Xsolla products and services, this role grows with it.</p>
<p>
Strong commercial instincts and a genuine passion for games are essential. The ability to manage complex multi-partner campaigns, build structured go-to-market frameworks, and influence product and BD stakeholders will be central to your success. If you thrive at the intersection of gaming, digital commerce, and creator culture &mdash; and want to help build the marketing infrastructure for a platform with genuine global ambition &mdash; we would love to hear from you.</p>
</div>
<h3 class="jobSectionHeader"><b>About Us</b></h3><div>
<p>
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.</p>
<p>
For more information, visit xsolla.com.</p>
</div><h3 class="jobSectionHeader"><b>
Responsibilities
</b></h3><div><h3 class="jobSectionHeader"><b>Marketplace Commercial Strategy &amp; Seasonal Programming</b></h3>
<ul>
<li><p>Own the Xsolla Mall marketing roadmap &mdash; a rolling calendar of publisher launches, promotional campaigns, seasonal activations, and platform milestones aligned to the gaming industry's release and events calendar.</p>
</li>
<li><div>Define and execute bundle mechanics, limited-time offers, and promotional structures in partnership with BD and game publishers to drive conversion, transaction volume, and partner retention.</div>
</li>
<li><div>Develop co-marketing frameworks for publisher and partner campaigns &mdash; from onboarding a new title through to featured placement, promotional activation, and performance review.</div>
</li>
<li><div>Identify and program seasonal and cultural moments (major game releases, esports events, gaming tentpoles) as Mall campaigns, collections, or themed activations.</div>
</li>
<li><p>Work with the Content &amp; Marketplace Operations Manager to ensure the marketing roadmap is reflected accurately in Mall's homepage, featured placements, and campaign surfaces.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Publisher &amp; Partner Go-to-Market</b></h3>
<ul>
<li><p>Serve as the marketing partner for game publishers and BD on Mall &mdash; defining how new titles are launched, featured, and promoted across the platform.</p>
</li>
<li><div>Build and maintain a publisher marketing playbook: what partners can expect from Mall marketing support, how campaigns are structured, and how performance is measured and reported back.</div>
</li>
<li><div>Develop co-marketing programs with payment partners &mdash; including co-branded page activations, exclusive offers for payment provider customers, and reward-linked promotional mechanics.</div>
</li>
<li><div>Collaborate closely with BD, Data, Design and Operations to ensure campaign timing, creative requirements, and launch readiness are aligned before publishers go live.</div>
</li>
<li><p>Establish feedback loops with BD and Creator Success to ensure publisher and creator satisfaction with Mall's marketing support.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Co-Branded Pages &amp; Creator Footprint</b></h3>
<ul>
<li><p>Own the marketing strategy for Mall's co-branded page model &mdash; scalable combinations of game, payment partner, and creator that serve as high-conversion, co-marketed experiences for partners and publishers.</p>
</li>
<li><div>Develop the GTM framework for new co-branded page types as Mall's page model evolves (e.g., payment partner pages, retail integrations, telecom partnerships, brand collaborations) &mdash; defining how they are positioned, launched, and commercially activated.</div>
</li>
<li><div>Maintain a clear point of view on how creator storefronts fit within Mall's broader commercial architecture &mdash; understanding the creator footprint on the platform and ensuring it is coherent with Mall's partner and publisher programming.</div>
</li>
<li><div>Work in close partnership with the XPN Marketing Director to ensure the creator presence on Mall is synergistic with XPN's creator acquisition and activation programs &mdash; avoiding duplication and maximising cross-platform impact.</div>
</li>
<li><p>This role does not own creator GTM directly; that sits with XPN Marketing. This role ensures Mall's commercial page model accounts for the creator dimension and that both functions are aligned on how creator traffic and attribution flows through the platform.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Consumer Marketing &amp; Platform Growth</b></h3>
<ul>
<li><p>Define and lead consumer-facing marketing programs that drive awareness, new user acquisition, and repeat engagement on Xsolla Mall.</p>
</li>
<li><div>Partner with SEO to ensure game pages, creator storefronts, and category pages are positioned for organic discovery &mdash; including content strategy, metadata standards, and programmatic page quality.</div>
</li>
<li><div>Collaborate with Paid Media to build performance marketing campaigns aligned to Mall's highest-value promotional windows and partner launches.</div>
</li>
<li><p>Develop the marketing strategy for Mall's rewards and loyalty mechanics &mdash; including how Xsolla Points, Xsolla Gold, and Backpack integration are positioned and promoted to drive engagement and return visits.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Platform Evolution &amp; Expanding Scope</b></h3>
<ul>
<li><p>As Xsolla Mall evolves to surface additional Xsolla products and services, lead the marketing strategy for new categories as they come into scope &mdash; from server rentals and gift cards today to emerging product integrations in the future.</p>
</li>
<li><div>Serve as the marketing stakeholder in Mall product roadmap discussions &mdash; providing input on feature prioritization, partner tooling, and new surface development from a commercial and consumer marketing lens.</div>
</li>
<li><div>Contribute to the strategic narrative for Mall as Xsolla's consumer portal: how it is positioned to players, creators, publishers, and the broader market as the platform grows.</div>
</li>
<li><p>Maintain a point of view on competitive positioning and use that to inform differentiation strategy.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Performance, Measurement &amp; Reporting</b></h3>
<ul>
<li><p>Own the marketing performance framework for Xsolla Mall: define KPIs, set targets aligned to business objectives, and report on outcomes in quarterly reviews with leadership.</p>
</li>
<li><div>Track commercial marketing KPIs including campaign conversion rate, partner-attributed GMV, CTR on featured placements, creator storefront performance, and new user acquisition cost.</div>
</li>
<li><div>Partner with Data and Ops teams to build the measurement infrastructure that connects page-level and campaign-level performance to broader platform health metrics.</div>
</li>
<li><p>Present performance findings and strategic recommendations to the VP of Marketing, Head of XPN, and Finance as required.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills</b></h3><div>
<h3 class="jobSectionHeader"><b>Required</b></h3>
<ul>
<li><p>6&ndash;10 years of experience in marketplace marketing, digital commerce, games publishing, or platform marketing &mdash; with a genuine understanding of how the gaming industry works commercially.</p>
</li>
<li><div>Direct experience with digital game commerce: how publishers bring titles to market, how bundles and promotions are structured, and what drives conversion in gaming storefronts.</div>
</li>
<li><div>Experience owning a seasonal promotional marketing roadmap across multiple publisher or partner relationships simultaneously.</div>
</li>
<li><div>Strong commercial instincts: able to structure co-marketing deals, evaluate campaign ROI, and make spend and prioritization decisions with confidence.</div>
</li>
<li><div>Track record of working cross-functionally with BD, Product, and Paid Media &mdash; and influencing stakeholders without direct authority.</div>
</li>
<li><div>Analytical enough to own a performance reporting framework and adjust strategy based on what the data shows.</div>
</li>
<li><p>Excellent communicator: able to represent marketing priorities clearly to Product, Finance, and Executive leadership, and to write briefs, strategies, and campaign plans that others can execute from.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Preferred</b></h3>
<ul>
<li><p>Background working with game publishers, payment providers, or gaming platform partnerships (Steam, Epic, GOG, Humble, Fanatical, or similar).</p>
</li>
<li><div>Experience with creator or influencer marketing programs featuring performance attribution, affiliate structures, or creator-branded commerce.</div>
</li>
<li><div>Familiarity with SEO-driven content scale strategies &mdash; particularly in the context of large catalog pages, programmatic page generation, or games database marketing.</div>
</li>
<li><div>Understanding of gaming loyalty and rewards mechanics (virtual currencies, Backpack-style inventory, quest completion loops) and how these are used as marketing tools.</div>
</li>
<li><p>Comfort working alongside engineering and product teams in fast-moving product environments where the platform is still being built.</p>
</li>
</ul></div><div><p>We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.</p>
</div><div>
<h2 class="jobSectionHeader"><b>Equal Employment Opportunity Statement</b></h2>
<p>
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.</p>
<p>
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.</p>
<h2 class="jobSectionHeader"><b>
Criminal History Consideration</b></h2>
<p>
For the Senior Manager, Xsolla Mall Marketing role, we will conduct a background check that may include criminal history check and employment verification.</p>
<h2 class="jobSectionHeader"><b>
Rights Under the Fair Chance Act</b></h2>
<p>
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.</p>
<p>
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Marketing Manager, Xsolla Mall

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