Qureos Mentor

Xuru Stays

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 Objectives
 
 
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 You should be responsible for handling customer inquiries, overseeing the booking process, and ensuring that guests have an enjoyable experience during their stay.
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 You should be familiar with reservation systems and have excellent communication skills, both written and verbal.
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 Responsibilities
 
 
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 Handle reservation inquiries using computerized reservation systems to assist in making any related accommodation reservations for customers
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 Identify your customers in cooperation with the team and head
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 Answer inquiries from potential customers regarding reservations and accommodations, provide information about services, rates, and availability
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 Quick in getting back to guests through all way of communications do not exceed 10-15 minutes
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 Process payments for reservations and confirmation details to customers
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 Assist customers in planning accommodation arrangements by offering recommendations and information about different options
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 Handle changes, cancellations, or upgrades to existing reservations
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 Focal point with assigned guests, interact directly with guest in solving any issue related to their reservations either staff related, or maintenance related.
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 Maintain accurate records / report of reservations and all transactions
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 Record all positive feedback from customers to focus on more improvement
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 Record all negative feedback, raise to quality and optimization division
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 Ask guests to register feedback online through google
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 Monitor all check-in and check-out date and time through phone / written communication, record any delay and raise it to the concerned staff to do the needful.
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 Keep guests updated on any related issue to their booking on behalf of the organization
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 Call guest before check-in to ensure all details and after check-out to have a quick survey, report to management
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 Qualifications
 
 
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 Bachelor's degree or equivalent certificate
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 Training certificates or equivalent experience preferred
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 Sufficient Experience with reservation systems and software
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 Ability to interact perfectly and achieve the customer&rsquo;s satisfaction
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 Strong communication skills, both written and verbal
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 Ability to work well under pressure and in a fast-paced environment
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 Excellent customer service skills
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 Strong attention to detail and organizational skills
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 Detail oriented, Proactive
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 Time management
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Guest Relations Specialist

Join Xuru Stays and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Xuru Stays

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Guest Relations Specialist