Qureos Mentor

Yana IVF & Fertility Centre

Key Responsibilities:1. Multi-Center Operational Management<ul><li>Oversee operations of all centers within the assigned cluster to ensure smooth daily functioning.</li><li>Implement and monitor hospital SOPs, patient flow processes, and quality standards across all units.</li><li>Ensure adequate staffing, resource allocation, and adherence to clinical and non-clinical protocols.</li><li>Regularly visit each center to review performance and address local challenges.</li></ul>2. Business Performance &amp; Revenue Growth<ul><li>Achieve monthly and quarterly business targets (IVF cycles, OPD, procedures, pharmacy, lab, etc.).</li><li>Track and improve lead-to-conversion ratios, patient footfall, and service utilization.</li><li>Identify local market opportunities and work with marketing teams for regional promotional activities.</li><li>Ensure all centers operate within approved budgets and drive cost optimization initiatives.</li></ul>3. Team Management &amp; Development<ul><li>Supervise Center Managers, Admin Executives, and Front Office Heads across locations.</li><li>Monitor individual and departmental KPIs using EOS / performance scorecards.</li><li>Conduct regular reviews, training, and motivation sessions to build high-performing teams.</li><li>Drive discipline, punctuality, and team accountability.</li></ul>4. Patient Experience &amp; Quality Assurance<ul><li>Ensure a consistent and superior patient experience across all centers.</li><li>Monitor patient feedback, grievance redressal, and implement corrective actions.</li><li>Maintain compliance with NABH, ICMR, and internal quality standards.</li><li>Ensure readiness for audits and inspections.</li></ul>5. Coordination with Clinical &amp; Support Departments<ul><li>Liaise with doctors, embryologists, and nursing heads to ensure clinical efficiency.</li><li>Coordinate with HR, Finance, Marketing, and IT teams for smooth interdepartmental functioning.</li><li>Ensure timely communication of new services, offers, or treatment updates to all centers.</li></ul>6. Reporting &amp; Analysis<ul><li>Review daily MIS reports on inquiries, conversions, collections, and patient satisfaction.</li><li>Analyze center-wise performance and prepare monthly review reports for the COO / Management.</li><li>Recommend action plans for underperforming centers and track implementation progress.</li></ul>Key Performance Indicators (KPIs):<ul><li>Revenue &amp; patient volume growth (center-wise &amp; cluster total).</li><li>Lead-to-conversion ratio and patient satisfaction score.</li><li>Operational efficiency and adherence to SOPs.</li><li>Staff performance and retention rate.</li><li>Expense control and profitability per center.</li><li>Audit &amp; compliance scores.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s or Master&rsquo;s in Hospital Administration, Healthcare Management, or Business Administration.</li><li>6&ndash;10 years of experience in healthcare operations; minimum 3 years managing multiple centers (IVF / maternity preferred).</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficient in MIS reporting, Excel dashboards, and operational KPIs.</li></ul>Working Conditions:<ul><li>Based at regional office or one of the hospitals within the cluster.</li><li>Frequent travel between centers for audits, reviews, and team meetings.</li><li>May require extended hours based on operational demands.</li></ul>Job Type: Full-timePay: &#8377;65,000.00 - &#8377;90,000.00 per month

Cluster Manager - Hospital experience only

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Yana IVF & Fertility Centre

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Cluster Manager - Hospital experience only