Qureos Mentor

YAY Global Group

About the RoleWe are looking for a proactive and skilled Quality Training Supervisor to lead the design, delivery, and monitoring of training programs for our Yay Food (food delivery) and Yay Drive (ride-hailing) applications. The role ensures that all drivers, delivery partners, and support staff are well-trained to use the applications effectively, meet service quality standards, and deliver an exceptional customer experience.Key Responsibilities:1. Training &amp; Development<ul><li>Design and deliver training programs for new drivers and delivery partners, focusing on application usage, customer service, safety, and compliance.</li><li>Conduct refresher training sessions to ensure partners stay updated on app updates, new features, and policies.</li><li>Develop engaging training content (presentations, manuals, videos, and e-learning modules) tailored for both Yay Food and Yay Drive.</li><li>Supervise and guide trainers, ensuring consistency and quality in training delivery.</li></ul>2. Quality &amp; Compliance<ul><li>Establish training standards and quality benchmarks aligned with company objectives.</li><li>Monitor and audit training effectiveness through assessments, field observations, and feedback.</li><li>Ensure partners follow quality protocols (e.g., hygiene and food safety for Yay Food; passenger safety and etiquette for Yay Drive).</li><li>Work with Operations and Customer Support teams to address recurring service quality issues through targeted training.</li></ul>3. Supervision &amp; Reporting<ul><li>Lead a team of trainers and coordinate training schedules across multiple regions.</li><li>Track and report on training completion, partner performance improvement, and compliance rates.</li><li>Provide regular feedback to management with recommendations for continuous improvement.</li><li>Support the rollout of new initiatives, app updates, and process changes with timely training interventions.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Education, Business, Training &amp; Development, or a related field.</li><li>3&ndash;5 years of experience in training, quality assurance, or operations (experience in ride-hailing, food delivery, logistics, or customer service is highly preferred).</li><li>Proven ability to design and deliver training programs to diverse audiences.</li><li>Strong leadership skills with prior experience supervising trainers or quality officers.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Proficiency in using digital training tools and learning management systems (LMS).</li></ul>Preferred Skills:<ul><li>Knowledge of adult learning methods and training evaluation frameworks.</li><li>Experience in customer experience improvement and quality assurance.</li><li>Multilingual skills to deliver training to diverse partner communities.</li><li>Ability to analyze performance data and translate insights into training improvements.</li></ul>Job Type: Full-timePay: From AED8,000.00 per month

Quality Training Supervisor - YAY APP

Job Summary: We are seeking a professional and experienced Luxury Car Driver to provide safe, punctual, and high-quality transportation services for our clients or company executives. The ideal candidate will have excellent driving skills, a strong sense of responsibility, and the ability to maintain a polished and professional demeanor at all times.Key Responsibilities:<ul><li>Safely operate luxury vehicles while adhering to all traffic laws and company policies.</li><li>Ensure timely pick-up and drop-off of clients, executives, or guests.</li><li>Maintain the cleanliness, upkeep, and overall appearance of the vehicle.</li><li>Plan routes effectively to avoid traffic delays and ensure timely arrivals.</li><li>Assist clients with luggage or other personal belongings as needed.</li><li>Keep accurate records of trips, mileage, fuel usage, and vehicle maintenance.</li><li>Provide professional and courteous service at all times, representing the company positively.</li><li>Report any accidents, vehicle issues, or security concerns promptly.</li><li>Maintain confidentiality regarding client or company matters.</li></ul>Requirements:<ul><li>Valid driving license with a clean driving record.</li><li>Proven experience as a driver, preferably with luxury or high-end vehicles.</li><li>Knowledge of local routes, traffic regulations, and safe driving practices.</li><li>Strong interpersonal and communication skills.</li><li>Professional appearance and demeanor.</li><li>Ability to work flexible hours, including evenings or weekends, if required.</li><li>Basic vehicle maintenance knowledge is a plus.</li></ul>Job Type: Full-timePay: AED2,000.00 per month

Luxury Car Driver

Join YAY Global Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

YAY Global Group

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Quality Training Supervisor - YAY APP

Luxury Car Driver