Qureos Mentor

Yemeksepeti

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 <ul>
 <li>
 Sorumlusu oldu&gbreve;u birimlerde yer alan &uuml;r&uuml;nlerin stok, ma&gbreve;aza i&ccedil;i d&uuml;zen, fiyat bilgileri ve envanter s&uuml;re&ccedil;lerini y&ouml;netecek,
 </li>
 <li>
 Ma&gbreve;aza i&ccedil;inde bulunan &uuml;r&uuml;nlerin d&uuml;zenli aral&inodot;klarla envanter kontrol&uuml;n&uuml; yapacak,
 </li>
 <li>
 Ma&gbreve;azalar ile merkez ofis aras&inodot;ndaki koordinasyonu ve bilgi ak&inodot;&scedil;&inodot;n&inodot; sa&gbreve;layacak,
 </li>
 <li>
 Tedarik zincirinin &uuml;r&uuml;nler ma&gbreve;azaya ula&scedil;t&inodot;ktan itibaren en uygun &scedil;ekilde i&scedil;ledi&gbreve;inden emin olacak,
 </li>
 <li>
 Ma&gbreve;aza ekibini y&ouml;netecek, &ccedil;al&inodot;&scedil;malar&inodot;n&inodot; denetleyecek ve operasyonel i&scedil;lerin standartlara uygun olarak yerine getirilmesini g&ouml;zetecek,
 </li>
 <li>
 Sorumlusu oldu&gbreve;u ekibin geli&scedil;tirilmesini sa&gbreve;layacak,
 </li>
 <li>
 Farkl&inodot; ma&gbreve;azalar&inodot; ziyaret edecek,
 </li>
 <li>
 Ma&gbreve;azalar&inodot;n a&ccedil;&inodot;lma s&uuml;re&ccedil;leri esnas&inodot;nda haz&inodot;rl&inodot;k i&scedil;lemlerini takip edecek,
 </li>
 <li>
 Ma&gbreve;azan&inodot;n hedeflerini y&ouml;netecek, &uuml;st y&ouml;netime raporlama yapacak.
 
 
 </li>
 </ul>
 
 Nitelikler
 
 
 
 <ul>
 <li>
 En az lise mezunu,
 </li>
 <li>
 Perakende, Ma&gbreve;azac&inodot;l&inodot;k, FMCG veya G&inodot;da sekt&ouml;rlerinde en az y&inodot;l 2 y&inodot;l Ma&gbreve;aza Y&ouml;neticili&gbreve;i deneyimine sahip,
 </li>
 <li>
 &Idot;leti&scedil;im becerileri y&uuml;ksek,
 </li>
 <li>
 H&inodot;zl&inodot; d&uuml;&scedil;&uuml;n&uuml;p, f&inodot;st&inodot;k gibi karar verebilen,
 </li>
 <li>
 MS Office programlar&inodot;na hakim,
 </li>
 <li>
 Ekip planlama ve y&ouml;netim becerisi olan,
 </li>
 <li>
 Organizasyon ve takip yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 Esnek ve yo&gbreve;un &ccedil;al&inodot;&scedil;ma saatlerine uyum g&ouml;sterebilen.
 
 
 </li>
 </ul>
 
 Ek Bilgiler
 
 
 
 <ul>
 <li>
 20 y&inodot;ld&inodot;r gelece&gbreve;in y&ouml;neticilerini ve sekt&ouml;r liderlerini yeti&scedil;tiren, T&uuml;rkiye&rsquo;nin en b&uuml;y&uuml;k online paket sipari&scedil; platformu Yemeksepeti&rsquo;nde kariyerini ta&ccedil;land&inodot;rma &scedil;ans&inodot;!
 </li>
 <li>
 D&uuml;nya&rsquo;n&inodot;n 43 &uuml;lkesindeki Delivery Hero &scedil;irketlerinin &ccedil;al&inodot;&scedil;anlar&inodot;yla takip edebilece&gbreve;in de&gbreve;erli bilgi ak&inodot;&scedil;lar&inodot;, kendini geli&scedil;tirmen i&ccedil;in eri&scedil;ebilece&gbreve;in say&inodot;s&inodot;z online e&gbreve;itim platformu
 </li>
 <li>
 Ba&scedil;ar&inodot;l&inodot; &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za zaman i&ccedil;erisinde yetenekleri ve imkanlar do&gbreve;rultusunda farkl&inodot; departmanlarda da kariyerlerini geli&scedil;tirme ve yeni yetkinlikler kazanma f&inodot;rsat&inodot;
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; kurum k&uuml;lt&uuml;r&uuml;, birlikte ayn&inodot; hedefe ko&scedil;an tutkulu &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot; ve &scedil;effaf y&ouml;netim anlay&inodot;&scedil;&inodot;yla, &ccedil;al&inodot;&scedil;an mutlulu&gbreve;unun &ouml;n planda tutuldu&gbreve;u bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
 </li>
 <li>
 Yemeksepeti ruhunu en iyi &scedil;ekilde yakalaman, markay&inodot; i&ccedil;eriden de tan&inodot;man ve kendini daima evinde hissedebilmen i&ccedil;in &ouml;nceden planlanm&inodot;&scedil; bir oryantasyon program&inodot;. Tabii bir de ilk haftalar&inodot;nda, sana devaml&inodot; destek olacak bir Buddy!
 </li>
 <li>
 Her sene do&gbreve;um g&uuml;n&uuml;nde diledi&gbreve;ince e&gbreve;len ve partile diye, hemen ertesi g&uuml;n seni bekleyen bir do&gbreve;um g&uuml;n&uuml; izni!
 </li>
 <li>
 &Idot;htiyac&inodot;n oldu&gbreve;unda seni asla yar&inodot; yolda b&inodot;rakmayacak, kapsaml&inodot; bir tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;!
 </li>
 <li>
 Daima g&uuml;l&uuml;mseyen ve ileti&scedil;im becerileri y&uuml;ksek Yemeksepeti ailesi!
 
 
 </li>
 </ul>
 Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda ki&scedil;isel verilerinizin i&scedil;lenmesinden do&gbreve;an haklara ili&scedil;kin detayl&inodot; bilgiye https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni adresindeki Ayd&inodot;nlatma Metnimizin sayfas&inodot;ndan ula&scedil;abilirsiniz.
</div>

Dark Store Manager

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a strategic leader to head our Account Management team. This role will lead a large team, elevate customer relationships, and play a pivotal role in achieving our growth targets in the Turkish market.
 
 
 This position is responsible for managing long-term relationships with our business partners, driving revenue growth, leading a large team, and implementing industry best practices. We are seeking a leader with strategic thinking, strong commercial acumen, and exceptional people management skills in a fast-growing and dynamic e-commerce environment.
 
 
 
 Responsibilities
 
 
 
 
 Team Leadership &amp; Development:
 
 Lead, coach, and mentor a large Account Management team, driving performance excellence and long-term client success. Develop and empower managers and team leaders through structured guidance, coaching, and professional growth opportunities to foster a high-performance, collaborative culture.
 
 
 
 Key Account Management:
 
 Oversee the management of relationships with our key business partners, ensuring long-term collaboration and sustainable growth. Lead high-level business reviews with top partners to set and achieve strategic goals.
 
 
 
 Business Development &amp; Growth:
 
 Develop data-driven strategies to ensure the team meets its revenue growth, upsell, and cross-sell targets. Analyze market trends to identify new business opportunities and define actions to accelerate growth.
 
 
 
 Operational Excellence:
 
 Supervise team performance metrics and ensure compliance with operational standards. Optimize internal processes and workflows to increase efficiency and maintain the highest quality of service.
 
 
 
 Commercial Negotiation:
 
 Conduct high-level negotiations on large-scale commercial agreements, commission rates, and promotional opportunities. Develop strategies to maximize profitability for both partners and the company.
 
 
 
 Cross-Functional Collaboration:
 
 Work closely with other departments, including Logistics, Marketing, Sales, Finance, and Operations, to manage large-scale projects and ensure alignment with company goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, or a related field. A master's degree is a plus.
 </li>
 <li>
 10+ years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&amp;B, or FMCG sectors.
 </li>
 <li>
 5+ years of experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders.
 </li>
 <li>
 Strong commercial negotiation, stakeholder management, and crisis resolution skills.
 </li>
 <li>
 Analytical mindset with the ability to interpret data, identify opportunities, and drive strategic decisions.
 </li>
 <li>
 Excellent verbal and written communication and presentation skills.
 </li>
 <li>
 Adaptability, resilience, and a hands-on approach in a fast-paced environment.
 </li>
 <li>
 Proficiency in English.
 
 
 </li>
 </ul>
 
 Key Competencies&middot;
 
 
 
 <ul>
 <li>
 Leadership &amp; People Management
 </li>
 <li>
 Strategic Thinking &amp; Business Planning
 </li>
 <li>
 Client Relationship Building
 </li>
 <li>
 Revenue Growth &amp; Profitability
 </li>
 <li>
 Commercial Negotiation
 </li>
 <li>
 Stakeholder &amp; Project Management
 </li>
 <li>
 Data Analytics &amp; Problem Solving
 </li>
 <li>
 Change Management &amp; Critical Thinking
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Head of Account Management

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 You will join the Loyalty Team within the Yemeksepeti Growth team
 </li>
 <li>
 You will play an important role in supporting the development of strategies to generate growth through the loyalty program
 </li>
 <li>
 You will be responsible from planning and executing loyalty challenge structures, tracking points and loyalty marketing budget, coordinate product requests, engage with commercial teams and partners, and lead the development of offline and online communication materials
 </li>
 <li>
 You will engage with regional and global business and product stakeholders on a regular basis to ensure knowledge sharing across entities and support Yemeksepeti&rsquo;s loyalty agenda.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You have at least 5 years of work experience in growth marketing, business development, strategy consulting or a similar function
 </li>
 <li>
 Experience in food delivery, working with loyalty programs or game design is a plus
 </li>
 <li>
 You enjoy solving complex data problems leveraging excellent business acumen &amp; outstanding financial analysis and modelling skills
 </li>
 <li>
 You are a hands-on team player with using a pragmatic approach
 </li>
 <li>
 You are able to structure and drive your ideas from their inception to action plans (incl. analysis, insights, and recommendations) in a fast and ever-changing environment
 </li>
 <li>
 You have advanced Turkish and English communication skills (ability to prepare well laid out, easily understood analysis and well-structured problem statements)
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Loyalty Executive

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Virtual Account Management (VAM) Performance Lead will lead a team managing longtail accounts. This role is focused on optimizing account performance, driving advertising revenue, and increasing deal value from longtail vendors. The ideal candidate will bring strategic insight, data-driven decision-making, and operational excellence to create scalable solutions that maximize value for vendors and the business.
 
 
 
 What&rsquo;s on the menu: - Major responsibilities
 
 
 
 <ul>
 <li>
 Revenue Growth and Optimization:
 </li>
 <li>
 Develop and execute strategies to drive advertising revenue from longtail accounts.
 </li>
 <li>
 Identify opportunities to increase Average Revenue Per Account (ARPA) through upselling, cross-selling, and tailored promotional campaigns.
 </li>
 <li>
 Analyze vendor performance and implement initiatives to increase deal value and partnership longevity.
 </li>
 <li>
 Team Leadership and Management:
 </li>
 <li>
 Lead and oversee Virtual Account Management teams in BPOs.
 </li>
 <li>
 Set clear performance objectives for BPOs and ensure alignment with company goals.
 </li>
 <li>
 Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company.
 </li>
 <li>
 Data-Driven Decision Making:
 </li>
 <li>
 Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns.
 </li>
 <li>
 Monitor KPIs such as revenue growth, Deal value, and penetration to measure success.
 </li>
 <li>
 Generate insights from performance data to guide strategic decision-making and resource allocation.
 </li>
 <li>
 Stakeholder Collaboration:
 </li>
 <li>
 Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts.
 </li>
 <li>
 Act as the central point of contact for VAM-related topics between the BPO and Pandora, ensuring alignment with company-wide objectives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 7 years of work experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry
 </li>
 <li>
 Proven experience in BPO or shared service centers, and process design is required.
 </li>
 <li>
 Prior experience working in a regional team, and managing stakeholders across APAC markets is a plus
 </li>
 <li>
 Self-motivated, with a strong sense of ownership over projects and organizational goals
 </li>
 <li>
 Willingness to learn, with a desire to understand all aspects of driving growth for the business
 </li>
 <li>
 Ability to communicate and collaborate effectively with a diverse range of people and job functions
 </li>
 <li>
 Good team spirit with the ability to work independently and efficiently to deliver useful business insights
 </li>
 <li>
 Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Virtual Account Management Performance Manager

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a strategic leader to head our Strategic Account Management team. This role will lead a large senior team, elevate customer relationships, and play a pivotal role in achieving our growth ambitions in the Turkish market.
 
 
 This position is responsible for managing long-term relationships with our key business partners, driving revenue growth, and implementing industry best practices. We are seeking a leader with strategic thinking, strong commercial acumen, and strong people management skills in a fast-growing and dynamic e-commerce environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership &amp; Development: Lead, coach, and mentor a large Strategic Account Management team, driving performance excellence and long-term client success. Develop and empower managers and team leaders through structured guidance, coaching, and professional growth opportunities to foster a high-performance, collaborative culture.
 </li>
 <li>
 Strategic Account Management: Oversee the strategic management of key business partner relationships, ensuring long-term collaboration and sustainable growth through Joint Business Plans (JBPs). Lead executive-level business reviews with top partners to align on strategic priorities, set measurable goals, and drive mutual business success. Connecting brand needs with our marketing campaigns, leveraging partnerships to jointly grow the businesses of both Yemeksepeti &amp; our partners. Building long lasting relationships and partnerships vs mostly centered around upsells.
 </li>
 <li>
 Business Development &amp; Growth: Develop data-driven strategies to ensure the team meets its revenue growth, upsell, and cross-sell targets. Analyze market trends to identify new business opportunities and define actions to accelerate growth.
 </li>
 <li>
 Operational Excellence: Supervise team performance metrics and ensure compliance with operational standards. Optimize internal processes and workflows to increase efficiency and maintain the highest quality of service.
 </li>
 <li>
 Commercial Negotiation: Conduct high-level negotiations on large-scale commercial agreements, commission rates, and promotional opportunities. Develop strategies to maximize profitability for both partners and the company.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with other departments, including Logistics, Marketing, Sales, Finance, and Operations, to manage large-scale projects and ensure alignment with company goals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&amp;B, or FMCG sectors.
 </li>
 <li>
 5+ years of experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders.Bachelor&rsquo;s degree in Business Administration, Marketing, Economics, or a related field. Master&rsquo;s degree is a plus.
 </li>
 <li>
 Proven experience in Account Management, Key Account Management, or B2B Sales, preferably in e-commerce, F&amp;B, or FMCG sectors.
 </li>
 <li>
 Experience managing a large, multi-layered team. A track record of successfully leading teams of 25+ people and managing team leaders is a plus.
 </li>
 <li>
 Strong commercial negotiation, stakeholder management, and crisis resolution skills.
 </li>
 <li>
 Analytical mindset with the ability to interpret data, identify opportunities, and drive strategic decisions.
 </li>
 <li>
 Excellent verbal and written communication and presentation skills.
 </li>
 <li>
 Adaptability, resilience, and a hands-on approach in a fast-paced environment.
 </li>
 <li>
 Proficient in English.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Management
 </li>
 <li>
 Strategic Thinking &amp; Business Planning
 </li>
 <li>
 Client Relationship Building
 </li>
 <li>
 Revenue Growth &amp; Profitability
 </li>
 <li>
 Commercial Negotiation
 </li>
 <li>
 Stakeholder &amp; Project Management
 </li>
 <li>
 Data Analytics &amp; Problem Solving
 </li>
 <li>
 Change Management &amp; Critical Thinking
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Head of Strategic Account Management