Qureos Mentor

YMCA of San Francisco

<div><div><b>Careers by </b><b>E</b><b>mpowering Futures, Building Communities
</b></div><div>Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job&mdash;we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.
</div><div></div><div><b>Our Organizational Culture
</b></div><div>At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can <b>Be</b>, <b>Belong </b>and <b>Become.</b> With <b>Truth &amp; Courage</b>, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with <b>Authenticity &amp; Accessibility</b>, allowing everyone to participate according to their needs. Our approach is <b>Dependable </b><b>&amp; Creative</b>, as we respond to community needs through strong partnerships. Above all, we embody <b>Dignity &amp; Empathy</b>, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
</div><div></div><div><b>Position Summary</b>
</div><div>The Membership and Wellness Associate creates a welcoming and engaging experience for YMCA members, from their first contact through continued participation. This role involves applying YMCA engagement practices, such as welcoming, connecting, supporting, and inviting members and guests. The associate helps connect members to resources, programs, and wellness offerings at the branch. With a general knowledge of the facility, its programs, and activities, this position provides accurate information and services to members. The role also ensures a clean, safe, and efficient environment, contributing to the YMCA's commitment to delivering a positive workout experience for all members.
</div><div></div><div><b>Job Responsibilities</b>
</div><div><b>Member Engagement &amp; Customer Service</b>
</div><ul><li>Greet members and guests warmly, addressing their needs promptly and professionally.
</li></ul><ul><li>Engage with members on the wellness floor and in the gymnasium to promote safety and foster a sense of belonging.
</li></ul><ul><li>Conduct Cause-Driven Tours for prospective members, highlighting the YMCA's benefits and community impact.
</li></ul><ul><li>Encourage members to explore YMCA offerings, such as programs and services, to promote engagement and retention.
</li></ul><ul><li>Communicate YMCA resources, schedules, and offerings, providing members with the tools to maximize their experience.
</li></ul><ul><li>Model Cause-Driven Communication by demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors.
</li></ul><div><b>Program &amp; Facility Support</b>
</div><ul><li>Provide orientations for youth members (ages 10-17) and adults, ensuring proper use of fitness equipment and understanding of safety guidelines.
</li></ul><ul><li>Support group exercise classes by setting up and breaking down equipment as needed.
</li></ul><ul><li>Schedule members for reservable wellness services such as orientations or group exercise classes.
</li></ul><ul><li>Assist with facility cleaning during downtime to ensure a welcoming environment.
</li></ul><ul><li>Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment, upholding safety standards, and ensuring cleanliness.
</li></ul><div><b>Administrative &amp; Operational Support</b>
</div><ul><li>Assist with inquiries, account management, and program registrations.
</li></ul><ul><li>Answer phone calls, respond to voicemails, and reply to emails professionally and in a timely manner.
</li></ul><ul><li>Become proficient in YMCA systems, such as Traction Rec and Upace, to manage member data effectively.
</li></ul><div><b>Membership &amp; Financial Transactions</b>
</div><ul><li>Manage transactions, including membership sales, financial assistance requests, holds, cancellations, refunds, and reactivations, following YMCA policies.
</li></ul><ul><li>Collect membership and program payments, ensuring accurate financial transactions.
</li></ul><div><b>Safety &amp; Policy Compliance</b>
</div><ul><li>Ensure members adhere to safety guidelines and proper use of fitness equipment during orientations.
</li></ul><ul><li>Uphold YMCA safety standards and cleanliness protocols to provide a secure environment for all members.
</li></ul><div></div><div><b>Qualifications</b>
</div><ul><li>High school diploma or equivalent is required.
</li></ul><ul><li>6+ months of experience in a customer service role.
</li></ul><ul><li>Basic knowledge of health, nutrition, and/or fitness.
</li></ul><ul><li>Proficiency in using computers, including familiarity with Office 365 applications.
</li></ul><ul><li>Strong interpersonal skills, including excellent customer service and phone etiquette
</li><li>Bilingual skills in Cantonese or Mandarin</li>
</ul>
<div></div><div><b>Preferred Qualifications</b>
</div><ul><li>6+ months of experience in wellness, fitness, or a related field.
</li></ul><ul><li>Certified Personal Trainer or Group Exercise Instructor certification is a plus.
</li></ul><ul><li>Experience with Salesforce or similar customer relationship management (CRM) platforms.
</li></ul><div></div><div><b>Work Environment &amp; Physical Demands</b>
</div><div>The Membership and Wellness Associate works in a dynamic and member-focused environment, requiring constant interaction with members, staff, and guests. This role involves multitasking and balancing priorities in a busy fitness facility to ensure a positive experience for all members. The associates are frequently on their feet, walking across the facility to engage with members, monitor the wellness floor, and uphold safety and cleanliness standards.
</div><div></div><div>The Membership and Wellness Associate is required to be physically active throughout the workday, with frequent standing, walking, and moving across the facility to engage with members and monitor the wellness floor. The role involves regularly lifting, setting up, and breaking down equipment, which may weigh up to 50 pounds, particularly for group exercise classes or during facility maintenance. The associate also needs to perform occasional bending, stooping, and reaching clean equipment, assist members, or adjust fitness resources. Additionally, the position requires prolonged periods of talking and listening to assist members, answer inquiries, and provide exceptional customer service. This role demands physical stamina and the ability to remain engaged in a fast-paced environment while ensuring safety and maintaining a clean, functional space for members.
</div><div></div><div><b>Disclaimers</b>
</div><ul><li>Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
</li></ul><ul><li>All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
</li></ul><ul><li>This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
</li></ul><ul><li>Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
</li></ul><div></div><div><b>Salary Description</b>
</div><div>The Membership and Wellness Associate position offers a compensation range of $19.50 &ndash; $24.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.</div>
Requirements:
<div><b>Qualifications</b>
</div><ul><li>High school diploma or equivalent is required.
</li></ul><ul><li>6+ months of experience in a customer service role.
</li></ul><ul><li>Basic knowledge of health, nutrition, and/or fitness.
</li></ul><ul><li>Proficiency in using computers, including familiarity with Office 365 applications.
</li></ul><ul><li>Strong interpersonal skills, including excellent customer service and phone etiquette
</li><li>Bilingual skills in Cantonese or Mandarin</li>
</ul>
<div></div><div><b>Preferred Qualifications</b>
</div><ul><li>6+ months of experience in wellness, fitness, or a related field.
</li></ul><ul><li>Certified Personal Trainer or Group Exercise Instructor certification is a plus.
</li></ul><ul><li>Experience with Salesforce or similar customer relationship management (CRM) platforms.</li></ul></div>

Membership & Wellness Associate (Cantonese) - Embarcadero Y

<div><div><b>Careers </b><b>by </b><b>E</b><b>mpowering Futures, Building Communities
</b></div><div>Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job&mdash;we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.
</div><div></div><div><b>Our</b><b> </b><b>Organizational</b><b> Culture</b><b>
</b></div><div>At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can <b>Be</b>, <b>Belong </b>and <b>Become.</b> With <b>Truth &amp; Courage</b>, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with <b>Authenticity &amp; Accessibility</b>, allowing everyone to participate according to their needs. Our approach is <b>Dependable </b><b>&amp; Creative</b>, as we respond to community needs through strong partnerships. Above all, we embody <b>Dignity &amp; Empathy</b>, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
</div><div></div><div><b>Position Summary</b>
</div><div>The Bilingual Intake Coordinator supports mental health access for youth and families. This role is the first point of contact for individuals referred to mental health services through outpatient clinics, Community Resource Center (CRC), San Francisco Department of Public Health (SFDPH) school-based programs, Juvenile Probation, and Family Resource Centers (FRCs). The Intake Coordinator ensures that referrals are managed efficiently, clients are welcomed respectfully, and services are initiated promptly with attention to language access and cultural humility.
</div><div></div><div><b>Job Responsibilities</b>
</div><div><b>Intake &amp; Referral Coordination</b>
</div><ul><li>Serve as the primary intake contact for behavioral health referrals across multiple entry points, including YMCA clinics, SFDPH-funded EPSDT programs, CRCs, Probation, and FRC partners.
</li></ul><ul><li>Conduct intake interviews (in English and Spanish) by phone, in person, or virtually with caregivers, youth, and referring partners.
</li></ul><ul><li>Assess eligibility, collect required documentation, and ensure completion of intake packets and consent forms.
</li></ul><ul><li>Schedule initial clinical appointments and coordinate clinician assignments based on language, location, and specialization.
</li></ul><p></p><div><b>Data Entry &amp; Documentation</b>
</div><ul><li>Enter all intake and referral information accurately into the Electronic Health Record (EHR) system and case tracking databases.
</li></ul><ul><li>Maintain up-to-date referral logs and generate reports on intake status, timelines, and outcomes.
</li></ul><ul><li>Ensure compliance with HIPAA, Medi-Cal, EPSDT, and SFDPH documentation and privacy standards.
</li></ul><div><b>Cross-Program Collaboration</b>
</div><ul><li>Maintain communication with program managers, clinicians, and clinical supervisors regarding caseload availability and priority placements.
</li></ul><ul><li>Collaborate with CRC and FRC teams to triage families in crisis and facilitate warm hand-offs to clinical services.
</li></ul><ul><li>Support school-based mental health teams by scheduling and tracking referrals from participating EPSDT school sites.
</li></ul><div><b>Client Support &amp; Equity-Driven Practice</b>
</div><ul><li>Provide culturally responsive and trauma-informed support to diverse families, including newcomer families and youth engaged with public systems.
</li></ul><ul><li>Respond to inquiries from parents, youth, and partners with empathy and professionalism while navigating sensitive topics such as trauma, behavioral health, and family systems.
</li></ul><ul><li>Translate intake forms and interpret during intake sessions as needed.
</li></ul><div></div><div><b>Work Environment &amp; Physical Demands</b>
</div><div>This role operates in a hybrid setting with work performed remotely and onsite at YMCA clinics, school campuses, the Community Resource Center, and Family Resource Centers, in environments that may be fast paced and emotionally charged due to shifting intake needs, crisis situations, and ongoing interaction with youth, caregivers, partners, and interdisciplinary teams. Noise and activity levels vary by location, and occasional evening or weekend hours may be required for outreach or urgent referrals. All work must follow YMCA policies, HIPAA requirements, and applicable mental health program standards.
</div><div></div><div><b>Physical Demands</b>
</div><ul><li>Ability to sit for extended periods while conducting phone or virtual intakes, completing documentation, or entering data into EHR systems.
</li></ul><ul><li>Ability to stand, walk, and move between offices, school sites, and meeting spaces during onsite workdays.
</li></ul><ul><li>Occasional light lifting up to 20 pounds, such as carrying intake materials, laptops, or outreach supplies.
</li></ul><ul><li>Frequent use of computer, phone, and video conferencing platforms; must be able to type, read screens, and engage in verbal communication for prolonged periods.
</li></ul><ul><li>Ability to travel locally within San Francisco and San Mateo counties to support school-based programs, clinics, or partner agencies
</li></ul><ul><li>Must be able to maintain professional boundaries and respond calmly in emotionally charged situations, including working with families experiencing trauma, crisis, or system involvement.
</li></ul><div></div><div><b>Disclaimers</b>
</div><ul><li>Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
</li></ul><ul><li>All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
</li></ul><ul><li>This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
</li></ul><ul><li>Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
</li></ul><div></div><div><b>Salary Description</b>
</div><div>The salary for this position ranges from $29.00 to $31.00 per hour, based on experience, qualifications, and internal salary benchmarking. Compensation is aligned with grant funding approval and budget availability for the position as required.</div>
Requirements:
<div><b>Qualifications</b>
</div><div><b>Required</b>
</div><ul><li>Bilingual fluency in English and Spanish
</li></ul><ul><li>High School Diploma or GED
</li></ul><ul><li>2+ years of experience in a mental health, social service, school-based, or clinical setting
</li></ul><ul><li>Familiarity with Medi-Cal, EPSDT, and school-linked behavioral health systems
</li></ul><ul><li>Proficiency in Microsoft Office, Google Suite, and EHR platforms (e.g., ECM, EPIC, or similar)
</li></ul><ul><li>Demonstrated commitment to cultural humility, equity, and family-centered service
</li></ul><div></div><div><b>Preferred</b>
</div><ul><li>Associate or Bachelor's degree in psychology, social work, public health, or related field
</li></ul><ul><li>Experience working with SFDPH, Juvenile Probation, or public mental health systems
</li></ul><ul><li>Prior experience supporting clinical intake workflows and interdisciplinary care teams
</li></ul><ul><li>Familiarity with local resources in San Francisco and San Mateo counties</li></ul></div>

Bilingual Intake Coordinator

Join YMCA of San Francisco and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

YMCA of San Francisco

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Membership & Wellness Associate (Cantonese) - Embarcadero Y

Bilingual Intake Coordinator