Qureos Mentor

Yuma Energy

<div>
 
 
 About Yuma
 
 
 
 We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India&rsquo;s largest shared electric micro-mobility player, Yuma, we offer India&rsquo;s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.
 
 
 
 
 
 
 Role Summary
 
 
 
 As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;Operations Management: Oversee daily operations and execute planned strategies for City Operations.
 
 
 &bull;Process Execution &amp; Optimization: Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.
 
 
 &bull;Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma&rsquo;s on-ground presence.
 
 
 &bull;Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field.
 
 
 &bull;Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground.
 
 
 &bull;Customer Support: Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.
 
 
 
 
 
 
 Key Requirements
 
 
 
 &bull;Good communication skills in English and Hindi (mandatory).
 
 
 &bull;0-1 year of experience in operations management, preferably managing field staff.
 
 
 &bull;Ability to adapt to the dynamic nature of on-ground operations.
 
 
 &bull;Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.
 
 
 &bull;Willingness to work in night shifts and a 6-day work week.
 
 
 
 
 
 
 Shift Details
 
 
 
 This role requires working in three rotational shifts (rotating every 15 days):
 
 
 1.Morning shift: 6:00 AM &ndash; 2:00 PM
 
 
 2.Afternoon shift: 2:00 PM &ndash; 10:00 PM
 
 
 3.Night shift: 10:00 PM &ndash; 6:00 AM (Night Shifts are WFH)
 
 
 
 
 
 
 What We Offer
 
 
 
 &bull;A friendly and inclusive culture where your ideas and opinions are valued.
 
 
 &bull;An exciting career journey that will challenge and reward you in multiple ways.
 
</div>

Operations Associate

Join Yuma Energy and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Yuma Energy

ABOUT_COMPANY

Operations Associate