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ZA Lawyers

About the Role:Alder Law is seeking a highly motivated and client-focused Intake Specialist to serve as the first point of contact for potential clients. This role is critical to the firm&rsquo;s success, as you will be responsible for evaluating new case opportunities, delivering exceptional client service, and ensuring a seamless intake process.The ideal candidate thrives in a fast-paced, high-volume environment, demonstrates a strong sense of urgency, and has excellent communication and organizational skills.Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls, emails, and web inquiries from prospective clients</li><li>Conduct detailed intake interviews and accurately document case facts in the firm&rsquo;s case management system</li><li>Evaluate potential cases based on firm criteria and escalate qualified leads to attorneys</li><li>Maintain consistent follow-up with prospective clients to obtain necessary information and documentation</li><li>Track and manage intake pipeline, including response times, callbacks, and case status updates</li><li>Collaborate with attorneys and intake leadership to ensure smooth case handoff and onboarding</li><li>Meet and exceed performance metrics, including call quality, conversion rates, and response time standards</li><li>Maintain strict confidentiality and professionalism in handling sensitive client information</li></ul>Qualifications:<ul><li>1&ndash;3+ years of intake, client services, call center, or legal experience preferred</li><li>Experience in a plaintiff-side personal injury or employment law firm is highly desirable</li><li>Strong communication skills (verbal and written) with the ability to build rapport quickly</li><li>Excellent organizational skills and attention to detail</li><li>Ability to multitask, prioritize, and work efficiently under pressure</li><li>Proficiency in case management systems (e.g., Filevine, Clio, Litify) and CRM tools preferred</li><li>Tech-savvy with experience using phone systems (e.g., RingCentral) and Microsoft Office/Google Workspace</li></ul>Preferred Skills &amp; Traits:<ul><li>Bilingual (Spanish/English) strongly preferred</li><li>Strong sales mindset with a client-centered approach</li><li>Ability to think critically and issue-spot during client conversations</li><li>Team-oriented with a proactive and solution-driven attitude</li><li>High level of accountability and follow-through</li></ul>Performance Expectations:<ul><li>Timely response to all inbound leads and inquiries</li><li>High-quality call handling and documentation</li><li>Consistent follow-up and lead conversion</li><li>Adherence to intake SOPs, workflows, and compliance standards</li></ul>Why Join Alder Law<ul><li>Competitive compensation with performance-based incentives</li><li>Opportunity to grow within a high-performing legal team</li><li>Collaborative, fast-paced, and mission-driven environment</li><li>Direct impact on helping clients access legal representation</li></ul>Pay: $24.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have intake, client services, call center, or legal experience?</li><li>Do you have experience handling a high level of phone calls?</li><li>Do you have experience in case management systems (e.g., Filevine, Clio, Litify) and CRM tools?</li><li>Do you speak English and Spanish?</li></ul>Ability to Commute:<ul><li>Valley Village, CA 91607 (Required)</li></ul>Work Location: In person

Intake Specialist

Join ZA Lawyers and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZA Lawyers

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Intake Specialist