Urwah Admin

Zain

<div>About the Role 
Participate in planning, designing, and governing the organization's IP network and ISP infrastructure to support current and future business requirements. The role focuses on network architecture, capacity planning, technology evaluation, operational governance, and project delivery while ensuring scalable, secure, resilient, and operationally efficient network solutions aligned with business objectives.
What We Need From You<ul><li> 
Design and develop scalable IP network and ISP infrastructure solutions to support business growth and technology strategy.</li><li>
Prepare and review High-Level Designs (HLD), Low-Level Designs (LLD), technical specifications, and implementation guidelines for new services, network expansions, and technology refresh initiatives.</li><li>
Lead network planning activities, including capacity forecasting, traffic analysis, technology evaluation, and infrastructure lifecycle planning.</li><li>
Develop technical requirements, Statements of Work (SoW), Bills of Quantities (BoQ), and Requests for Proposal (RFP/RFI) documentation, and participate in the technical evaluation and selection of vendor solutions.</li><li>
Prepare CAPEX/OPEX estimates, budget forecasts, and business cases to support annual investment planning and strategic initiatives.</li><li>
Establish and maintain IP network architecture standards, engineering guidelines, and design governance to ensure consistency, scalability, resilience, and security.</li><li>
Govern IP network operations by reviewing network performance, capacity utilization, availability, incidents, problem trends, and operational KPIs, and recommend continual improvement initiatives.</li><li>
Define operational acceptance criteria and ensure new network solutions are fully operationally ready before handover to the Operations team.</li><li>
Collaborate with Technology, Cybersecurity, Business, Marketing, PMO, Procurement, and other stakeholders to design and deliver new network services and solutions.</li><li>
Manage technical engagements with vendors, consultants, and service providers throughout the planning, procurement, implementation, and acceptance lifecycle.</li><li>
Evaluate emerging technologies, industry trends, and best practices, providing recommendations for network evolution and modernization.</li><li>
Promote automation and process optimization by identifying opportunities to streamline engineering, planning, and governance activities through scripting and automation tools.</li><li>
Ensure all network designs and solutions comply with organizational security policies, regulatory requirements, and industry best practices, incorporating security-by-design principles.</li><li>
Develop, maintain, and periodically review network architecture documentation, standards, procedures, technical roadmaps, and engineering documentation.</li><li>
Provide technical leadership and governance during project implementation, testing, commissioning, and operational handover.</li></ul>
Education and Experience<ul><li> 
Bachelor's degree in computer science, computer engineering, communication engineering, or any related field.</li><li>
CCNA, or IP networks related professional certification preferred.</li><li>
CCNP Routing &amp; Switching experience is preferable.</li><li>
3-5 years of experience in IP and ISP network planning, design, or engineering within a telecommunications operator or Internet Service Provider (ISP).</li><li>
Exposure to IP Technical expertise in all areas of IP and ISP and capacity and CDN service providers.</li></ul>
Skills and Knowledge<ul><li> 
Good understanding of networking concepts (routing, switching, security..etc).</li><li>
Good understanding in L2, L3 networks</li><li>
Good understanding on both IPv4 and IPv6</li><li>
Good understanding of firewall, VPN and proxy policies</li><li>
Excellent organizational, communication and troubleshooting skills.</li><li>
Be willing to work in a team.</li></ul></div>

Internet Protocol (IP) Network Specialist

<div>About the Role 
Responsible for the day-to-day management, maintenance, and optimization of the core network infrastructure. This role involves ensuring the high availability, reliability, and performance of the core network to meet service excellence standards. The Core Network Administrator works closely with technical teams, vendors, and other stakeholders to resolve network issues, implement upgrades, and support new projects.<ul><li>Ensure high service availability and optimal performance of core network systems.</li><li>Monitor system performance and proactively address potential issues.</li><li>Provide technical support for roaming operations and maintenance.</li><li>Troubleshoot and resolve core network issues to maintain high KPIs and service standards.</li><li>Work with vendors and technical teams to address hardware and software problems.</li><li>Ensure compliance with SLAs and high levels of customer satisfaction.</li><li>Supervise database dimensions and hardware expansions to resolve technical problems efficiently.</li><li>Plan and implement database maintenance activities to ensure data integrity and availability.</li><li>Manage processes for fault detection and correction to maximize system and service availability.</li><li>Implement and improve fault management procedures to enhance network reliability.</li><li>Document and report on fault management activities and outcomes.</li><li>Identify and implement improvements to existing processes and procedures to enhance workflow and efficiency.</li><li>Develop and document new processes for better network management and operation.</li><li>Stay updated on industry best practices and integrate them into the organization.</li><li>Coordinate with development teams and business units for requirements and changes related to new developments, integrations, or operations.</li><li>Assist in the preparation of technical and maintenance processes for new projects, services, expansions, and ad-hoc requests.</li><li>Facilitate communication and collaboration between different units and stakeholders.</li><li>Ensure compliance with environmental and occupational health and safety requirements.</li><li>Implement security and protection protocols to safeguard network infrastructure.</li><li>Prepare reports on network performance, fault management, and process improvements.</li><li>Ensure all documentation is up-to-date and accessible to relevant stakeholders.</li></ul>
What We Need From You<ul><li> 
Knowledge of database management and IT/Data-warehouse systems.</li><li>Familiarity with service level management and customer satisfaction principles.</li><li>Industry certifications in core network technologies or vendor-specific certifications.</li><li>Strong understanding of core network technologies and protocols.</li><li>Proficiency with network management and monitoring tools.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and teamwork abilities</li></ul>
Educational Level
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</div>

Cloud Networking

<div>About the Role 
The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition.
This is a temporary, project-based consultancy position.
What We Need From You<ul><li> 
Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</li><li>
Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</li><li>
Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</li><li>
Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</li><li>
Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</li><li>
Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</li><li>
Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</li><li>
Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</li><li>
Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</li><li>
Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</li><li>
Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</li><li>
Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</li><li>
Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</li><li>
Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</li><li>
Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</li><li>
Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</li><li>
Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</li><li>
Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</li><li>
Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</li></ul>
Education and Experience<ul><li> 
Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</li><li>
8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</li><li>
Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</li><li>
Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</li></ul>
Skills and Knowledge<ul><li> 
Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</li><li>
Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</li><li>
Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</li><li>
Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</li><li>
Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</li></ul></div>

Consultant - Roaming Products & Services

<div>About the Role 
The Manager of CVM &amp; Retention is accountable for driving customer life-cycle strategies that increase customer value, strengthen loyalty and minimize churn. The role focuses on analyzing customer data and behavior to design targeted retention strategies, programs, personalized offers and engagement initiatives that maximizes revenues and profitability. The Manager will be working closely with the Products and Services Team, Sales, Technology, Digital and Customer care teams, to ensure seamless execution of revenue simulation and retention campaigns while continuously monitoring results and identifying new opportunities to enhance customer satisfaction.
What We Need From You<ul><li> 
Analyze customer data, usage partners and behavior to identify opportunities for increasing CLV.</li><li>
Develop and refine customer segmentation to tailor retention, upsell, and cross-sell strategies.</li><li>
Monitor churn trends and provide proactive insights to minimize attrition.</li><li>
Design and execute retention programs and loyalty initiatives to reduce churn and strengthen customer loyalty.</li><li>
Develop strategies to upsell and cross-sell products and services, ensuring growth in ARPU and overall base revenue.</li><li>
Lead the design, execution and monitoring of all BTL campaigns across multiple channels including digital.</li><li>
Build and maintain dashboards to track the performance and ROI of CVM campaigns.</li><li>
Ensure CVM campaigns complement the broader marketing launches and go-to-market strategies.</li><li>
Collaborate with the Customer Experience and digital team to design seamless customer journeys that drive satisfaction and loyalty.</li><li>
Gather and analyze customer feedback to identify pain points and work with relevant team to resolve issues.</li><li>
Implement personalized communication strategies for different customer segments.</li><li>
Establish and lead churn management processes, including proactive and reactive churn strategies.</li><li>
Work with Sales and Customer Care teams to execute retention plans, with clear ownership and accountability across teams.</li><li>
Direct and support sales channels through training, incentives and push activities to deliver the CVM plan.</li><li>
Define KPIs to measure retention effectiveness, campaigns ROI and revenue impact.</li><li>
Prepare and present regular reports, insights and recommendations to Senior Management.</li><li>
Drive innovation in CVM practices, adopt new tools, analytics and best practices to stay ahead of competition.</li><li>
Mentor and guide CVM team members, fostering a performance-driven and customer-focused culture.</li><li>
Perform other related duties or special projects assigned by Senior Management.</li></ul> 

Education and Experience<ul><li> 
BSC in Business Administration, Marketing, Data Analytics, or relevant field. (Master's degree or a professional certification in CVM or Data Analytics is an advantage).</li><li>
8 to 10 years of experience in telecom or related industries with focus on CVM or customer retention.</li></ul>
Skills and Knowledge<ul><li> 
Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.</li><li>
Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.</li><li>
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>
Proficiency in campaign management tools and BI/Analytics platforms.</li><li>
Excellent communication, presentation and reporting skills.</li><li>
Problem solving and decision-making abilities with a data driven and customer-centric mindset.</li></ul></div>

Manager - CVM and Retention

<div>About the Role 
The Treasury Manager is responsible for leading and overseeing treasury operations, cash management, bank reconciliation activities, fund transfers, supplier payments, foreign exchange transactions, and treasury reporting to ensure effective liquidity management, financial control, and operational efficiency.
The role ensures the accuracy and integrity of treasury activities through strong internal controls, timely execution of operational processes, effective bank relationship management, and comprehensive financial analysis. The Treasury Manager also leads treasury team members, drives process improvements, and supports strategic decision-making through treasury reporting, dashboards, and performance insights.
Responsibilities:<ul><li>
Lead and oversee treasury operations, cash management activities, and bank reconciliation functions across the organization.</li><li>
Supervise daily cash management activities, ensuring accurate recording of cash collections, deposits, remittances, and bank transactions.</li><li>
Oversee monthly bank reconciliation activities for all bank accounts and ensure timely identification and resolution of discrepancies.</li><li>
Review and approve corrective journal entries to maintain accuracy and integrity of financial records.</li><li>
Manage fund transfers between banks and ensure timely preparation and execution of transfer instructions and supporting documentation.</li><li>
Oversee foreign exchange transactions, including preparation of FX purchase requests, coordination with banks, and securing competitive exchange rates.</li><li>
Manage supplier payments and online banking activities to ensure timely and accurate payment processing.</li><li>
Verify cash collections received through security companies and ensure proper deposits prior to reconciliation activities.</li><li>
Act as the primary point of contact with banks and financial institutions to ensure effective communication and resolution of treasury-related matters.</li><li>
Monitor daily cash positions and support liquidity planning activities to ensure adequate funding requirements are maintained.</li><li>
Support cash forecasting activities and provide visibility on short-term and long-term cash requirements.</li><li>
Review treasury transactions and ensure compliance with treasury policies, financial controls, and delegated authorities.</li><li>
Develop, monitor, and report treasury KPIs, dashboards, and operational performance indicators.</li><li>
Prepare treasury reports, financial analysis, and management presentations highlighting key risks, issues, trends, and improvement opportunities.</li><li>
Perform deep-dive financial analysis and provide actionable insights to support business and financial decision-making.</li><li>
Identify treasury risks, operational control gaps, and process inefficiencies and implement corrective actions.</li><li>
Ensure compliance with accounting standards, treasury procedures, financial governance requirements, and audit recommendations.</li><li>
Collaborate with Finance, Accounting, Procurement, Internal Audit, and other stakeholders to resolve treasury-related issues and improve operational efficiency.</li><li>
Lead treasury process automation, system enhancements, and continuous improvement initiatives.</li><li>
Coach, mentor, and support treasury team members while fostering a culture of accountability, collaboration, and high performance.</li><li>
Monitor team workload, performance, and achievement of treasury operational objectives.</li><li>
Support internal and external audits by ensuring availability and accuracy of treasury records and supporting documentation.</li></ul>
What We Need From You 
Skills:<ul><li>
Strong leadership and team management capabilities.</li><li>
Ability to communicate, present, and influence stakeholders at all levels of the organization.</li><li>
Strong expertise in cash management, bank reconciliation, treasury operations, and financial controls.</li><li>
Strong understanding of financial accounting, treasury governance, and reporting practices.</li><li>
Advanced analytical and financial modeling capabilities.</li><li>
Ability to perform deep-dive financial analysis and generate actionable business insights.</li><li>
Experience designing and managing KPIs, dashboards, and treasury performance reports.</li><li>
Strong understanding of financial data and ability to extract meaningful insights from large datasets.</li><li>
Strong problem-solving skills and ability to identify, assess, and mitigate financial risks.</li><li>
Experience working independently and across cross-functional teams.</li><li>
Ability to translate business requirements into analytical frameworks and reporting solutions.</li><li>
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and financial reporting tools.</li><li>
Strong communication, presentation, and stakeholder management skills.</li><li>
Continuous improvement mindset with focus on operational excellence and automation initiatives.</li><li>
High attention to detail, accuracy, ownership, and accountability.</li><li>
Ability to manage multiple priorities and work effectively under tight deadlines.</li></ul>
Education Level &amp; Major: Bachelor's Degree required, Finance, Accounting, Business Administration, Economics, or related field
Years Of Experience: 7+ Years</div>

Treasury Team Leader/Manager

<div>About the Role 
The Animator (Motion Designer) is responsible for creating compelling video and motion content that drives engagement across campaigns, social media, and brand channels. This role blends creative storytelling with technical expertise to deliver high-quality animated content optimized for digital platforms, events, and internal brand needs.
What We Need From You<ul><li> 
Design and produce motion graphics, animated explainers, logo animations, and visual effects.</li><li>
Collaborate closely with designers and the Marcom team to bring campaign concepts to life.</li><li>
Stay ahead of trends in video, animation, and short-form storytelling to keep content fresh and innovative.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in graphic design, Visual Communications, Fine Arts, or a related field.
</li><li>Professional certifications (E.g., ACP, Blackmagic Design, CPDV, Maya / 3D Max, Maxon, ..etc.)
</li><li>3+ years of professional experience in videography, editing, and/or animation.
</li></ul>Skills and Knowledge<ul><li> 
Proficiency in Adobe Premiere Pro, After Effects, AI tools and other video/animation tools.</li><li>
Strong portfolio demonstrates a mix of live-action video and motion graphics.</li><li>
Creative eye for visual storytelling, composition, and pacing.</li><li>
Ability to manage multiple projects and deliver under tight deadlines.</li><li>
Strong knowledge of platform-specific content requirements and best practices for digital and social media.</li></ul></div>

Animator

Join Zain and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain

About Company

Internet Protocol (IP) Network Specialist

Cloud Networking

Consultant - Roaming Products & Services

Manager - CVM and Retention

Treasury Team Leader/Manager

Animator

Cloud Networking