Urwah Admin

Zain

<div>About the Role 
This role will be part of Zain Bahrain's Subsidiary Fintech Company - &quot;Bede&quot;
Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain's first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.
With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all. Bede
The Platform &amp; DevOps Specialist is a technical role responsible for architecting, building, and maintaining BEDE's cloud infrastructure and in-house development deployment pipelines. This position leads in implementing the technical strategy for platform reliability, security, and scalability while ensuring seamless integration between BEDE's cloud-based systems and on-premise services.
This role drives DevSecOps culture adoption, collaborates with development teams to enable rapid &amp; reliable delivery of fintech applications. Additionally, this position plays a key role in driving the company's cloud adoption strategy and implementation, as well as building and establishing CI/CD capabilities using the latest technologies including the use of Agentic Software Development. 

What We Need From You 
This section will have bullet points containing the below information:<ul><li>
Education
Bachelor's degree in Computer Science, Information Technology, or related field</li><li>
Experience
3-5 years of experience in DevOps, Platform Engineering, or Site Reliability Engineering including experience in cloud platforms (AWS, Azure, or GCP), and Kubernetes in production, Infrastructure as Code (Terraform preferred), hybrid cloud/on-premise environments.
Experience in fintech, financial services, or regulated industries strongly preferred</li><li>
Technical Skills<ul><li>Cloud Platforms: Deep expertise in AWS, Azure, or GCP including networking, compute, storage, and security services</li><li>Containers &amp; Orchestration: Advanced Kubernetes administration, Helm, service mesh (Istio/Linkerd)</li><li>CI/CD: Expert-level proficiency with Jenkins, GitLab CI, ArgoCD, or similar tools</li><li>Infrastructure as Code: Advanced Terraform skills; experience with Ansible and CloudFormation</li><li>Monitoring &amp; Observability: Implementation experience with Prometheus, Grafana, ELK stack</li><li>Security: DevSecOps practices, vulnerability scanning tools (Snyk, SonarQube, Dependency Track), Secret Management</li><li>Scripting &amp; Programming: Strong Python and Bash skills; As well experienced with and willing to expand on Go, Java and Mobile App development languages (Kotlin, Swift, Flutter)</li><li>Networking: TCP/IP, load balancing, DNS, VPN/hybrid connectivity design</li></ul></li></ul>
Responsibilities 
Architecture &amp; Technical Leadership<ul><li>
Design and implement scalable, secure cloud infrastructure supporting BEDE's fintech applications</li><li>
Define platform standards, best practices, and architectural patterns for the engineering organization</li><li>
Lead technical decision-making for infrastructure investments and technology selection</li><li>
Create reusable IaC modules, Helm charts, and infrastructure templates</li><li>
Design disaster recovery and business continuity solutions meeting BEDE's business requirements</li></ul> 
Infrastructure &amp; Platform Management<ul><li>
Manage and optimize cloud infrastructure (AWS, Azure, or GCP) for performance, cost, and reliability</li><li>
Implement and maintain Kubernetes clusters for containerized application workloads</li><li>
Design and operate hybrid connectivity between BEDE's cloud environment and on-premise systems</li><li>
Ensure platform achieves 99.99% availability for critical financial services</li></ul> 
CI/CD &amp; Automation<ul><li>
Design, implement, and optimize CI/CD pipelines using tools such as Jenkins, GitLab CI, or ArgoCD</li><li>
Drive automation initiatives to reduce manual operations and deployment time</li><li>
Implement GitOps practices for infrastructure and application deployments</li><li>
Participate in in-house development activities and leverage Agentic Software Development integrated CI/CD pipelines</li><li>
Integrate security scanning (SAST, DAST, SCA) into delivery pipelines</li></ul> 
Security &amp; Compliance (DevSecOps)<ul><li>
Embed security controls throughout the software delivery lifecycle</li><li>
Implement secret management, encryption, and access control best practices</li><li>
Ensure infrastructure compliance with PCI-DSS, SOC 2, and regulatory requirements</li><li>
Design and implement audit logging and monitoring for compliance</li></ul> 
Monitoring &amp; Reliability<ul><li>
Implement comprehensive observability using observability tools like Grafana and Dynatrace</li><li>
Design alerting strategies and runbooks for operational incidents</li><li>
Lead incident response for critical platform issues and conduct post-mortem analysis</li><li>
Drive reliability improvements through SRE practices</li></ul> 
Collaboration &amp; Mentorship<ul><li>
Collaborate with Zain technical teams on integration, security standards, and shared services</li><li>
Mentor Platform &amp; DevOps Specialists and other junior engineers</li><li>
Lead technology communities and establish engineering standards</li><li>
Conduct architecture reviews and provide technical guidance across teams</li></ul>
Equal Employment Opportunity Statement 
We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</div>

Platform & DevOps Specialist (Bede)

<div>About the Role 
The Digital Analytics Trainee supports data tracking, analysis, and report preparation. They assist in maintaining tools, monitoring digital metrics, and learning analytics processes to help improve digital performance.
Main Responsibilities &amp; Duties 
Data Handling and Support:<ul><li>
 Assist in setting up and maintain digital analytics platforms.</li><li>
Support the collection and entry of digital data, checking for accuracy, consistency, and compliance with data governance standards.</li><li>
Help connect different tools and data sources to support digital reporting.
Performance Analysis &amp; Insights:<ul><li>
Monitor key performance indicators (KPIs) and digital metrics across platforms to assess campaign effectiveness and user behavior.</li><li>
 Assist in reviewing data trends to highlight insights and opportunities for optimization. Provide recommendations to improve digital experiences and drive conversions.</li></ul>
Collaboration &amp; Strategy Development:<ul><li>
Partner with marketing, product, and BI teams to understand reporting needs.</li></ul></li><li>
 Help prepare dashboards, visualizations, and performance reports for stakeholders. Tool Utilization &amp; Automation:<ul><li>
. Support in the implementation of customer engagement, mobile performance measurement, and workflow automation tools.</li><li>
 support the use of digital toolsto enhance data connectivity and reporting efficiency.</li></ul>
Stay Current with Industry Trends:<ul><li>
Keep up-to-date with advancements in digital analytics, tools, and methodologies.</li><li>
Recommend and implement innovative approaches to improve analytics capabilities.</li></ul></li></ul>
Experience and Education<ul><li> 
Experience is a plus
</li><li>Bachelors' in Computer Science, Information Technology, or any related field.
</li></ul>Skills and Knowledge<ul><li> 
Analytical Skills: Able to recognize the needs of customers and create new applications that answer those needs.</li><li>
Communication: Able to clearly communicate their ideas to coders, teammates and management.</li><li>
Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications.</li><li>
Customer Service: Good customer service skills to answer questions and fix issues.</li><li>
Attention to Detail: Applications have many parts, and all must work together for the application to function.</li><li>
Problem-Solving: As issues come up, the trainee needs to be able to provide recommendations that move the project forward.</li><li>
Teamwork: As part of a large team of developers, coders and more, application developers need to work well with others.</li><li>
Technical Skills: Must be adept in computer languages and have good technical knowhow.</li></ul></div>

Generation Z, Digital Analytics Trainee

<div>About the Role 
The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.
Responsibilities
Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements<ul><li>Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge</li><li>Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan</li><li>Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance</li><li>Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints</li><li>Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas</li><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li> 
Ability to communicate, present and influence all levels of the organization</li><li>Excellent verbal and written communications skills</li><li>Proficiency in agile methodologies</li><li>Knowledgeable in CRM systems</li><li>CRM applications experience</li><li>Knowledge of CRM support processes specific to the telecom industry</li><li>Advanced Microsoft Office toolkit (Excel, pptx)</li><li>Competency in SQL &amp; Python is a plus</li></ul></div>

Customer Relationship Management

<div>About the Role 
This role will be part of Zain Bahrain's Subsidiary Fintech Company - &quot;Bede&quot;
Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain's first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.
With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.
Bede
The Business &amp; Growth Officer will be responsible for driving customer acquisition, revenue growth, and product adoption across all company offerings. The role focuses on planning and executing multi-channel growth strategies including digital marketing, partnerships, merchant onboarding, and financing product promotion to achieve set targets for new customers, transactions, and financed volumes. The role also manages campaigns across SMS, WhatsApp, app notifications, email marketing, social media advertising, offline campaigns, and employer partnerships while expanding the company's presence through merchant and service provider onboarding.
What We Need From You 
1. Growth Strategy &amp; Revenue Targets<ul><li>
Develop and execute growth strategies to achieve monthly and annual targets for:<ul><li>
New customer acquisition</li><li>
New financed customers</li><li>
Financing volumes across all products</li><li>
Revenue and usage growth</li></ul></li><li>
Identify new channels and partnerships to drive customer and transaction growth.</li><li>
Monitor performance against budgets and KPIs and adjust strategies accordingly.</li></ul> 
2. Multi-Channel Marketing &amp; Campaign Management
Plan, execute, and optimize marketing campaigns across:
Digital Channels<ul><li>
SMS marketing campaigns</li><li>
WhatsApp campaigns and automation</li><li>
Email marketing campaigns</li><li>
App push notifications</li><li>
Paid advertising on all social media platforms (Meta, TikTok, Snapchat, LinkedIn, Google, etc.)</li><li>
Performance marketing and retargeting campaigns</li></ul>
Offline &amp; Field Campaigns<ul><li>
Out-of-home (OOH) campaigns</li><li>
Roadshows and employer activations</li><li>
On-ground promotional campaigns</li><li>
Branch/merchant activation campaigns</li><li>
Ensure all campaigns are data-driven and optimized for conversion and ROI.</li><li>
Manage campaign calendars and budgets.</li></ul> 
3. Merchant &amp; Partner Acquisition<ul><li>
Onboard merchants and service providers to offer the company's financing/installment (BNPL) services as a payment option.</li><li>
Develop partnerships with retailers, clinics, service providers, and e-commerce merchants.</li><li>
Coordinate with sales and partnership teams to expand acceptance network.</li><li>
Design joint campaigns with merchants to drive financing usage.</li></ul> 
4. Employer Partnerships &amp; Roadshows<ul><li>
Develop partnerships with employers to promote financing solutions to employees.</li><li>
Organize employer roadshows and on-site activations.</li><li>
Drive employee onboarding and financing adoption through corporate channels.</li></ul> 
5. Product Growth &amp; Adoption<ul><li>
Promote all financing and payment products across channels.</li><li>
Create bundled offers and campaigns to increase product usage.</li><li>
Work closely with product and credit teams to align growth initiatives.</li></ul> 
6. Budget &amp; Performance Management<ul><li>
Manage marketing and campaign budgets efficiently.</li><li>
Track CAC, ROI, conversion rates, and campaign performance.</li><li>
Prepare weekly and monthly performance reports.</li><li>
Use data analytics to optimize acquisition and retention strategies.</li></ul><ul><li> 
Perform other related tasks as assigned.</li></ul>
Qualification and Experience<ul><li> 
Bachelor's degree in Business Administration, Marketing, Finance or a related field.</li><li>
1-3 years of hands-on experience in growth, digital marketing, business development, or fintech.</li><li>
Experience in BNPL, fintech, banking, telecom, or digital services preferred.</li><li>
Proven experience managing multi-channel campaigns (SMS, WhatsApp, paid ads, email, etc.).</li><li>
Experience in merchant acquisition or partnership development is a strong advantage.</li></ul>
Skills and Knowledge<ul><li> 
Strong growth and commercial mindset</li><li>
Performance marketing expertise</li><li>
Partnership &amp; negotiation skills</li><li>
Data-driven decision making</li><li>
Campaign planning &amp; execution</li><li>
Budget management</li><li>
CRM and marketing automation tools knowledge</li></ul></div>

Business Growth Officer (Bede)

<div>About the Role 
The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
Responsibilities:<ul><li>
Design and maintain the Prepaid ATL product portfolio and strategy roadmap</li><li>
Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)</li><li>
Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns</li><li>
Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches</li><li>
Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels</li><li>
Develop business rules and processes related to new products</li><li>
Liaise with product testing stakeholders to develop and conduct appropriate testing procedures</li><li>
Develop go-to-market strategies and ensure products launch in accordance with roadmap</li><li>
Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy</li><li>
Liaise with Marcom team to support development of marketing and communications material</li><li>
Liaise with Pricing teams to develop up/cross sell campaigns and promotions\</li><li>
Recommend correction actions from post launch gap-analysis on the products and services</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.</li></ul>
What We Need From You<ul><li> 
Leadership &amp; Stakeholder Management:</li><li>Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives</li><li>Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)</li><li>Proven ability to influence without direct authority in matrix environments</li><li>Market &amp; Business Expertise:</li><li>Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models</li><li>Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage</li><li>Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing</li><li>CVM &amp; Commercial Capabilities:</li><li>Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)</li><li>Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions</li><li>Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)</li><li>Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement</li><li>Analytics &amp; Data Skills:</li><li>Strong analytical thinking with the ability to interpret customer data and derive actionable insights</li><li>Hands-on experience with data extraction, cleansing, and validation from multiple data sources</li><li>Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)</li><li>Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus</li><li>Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus</li><li>Execution &amp; Project Management:</li><li>Strong organizational and project management skills with the ability to manage multiple initiatives in parallel</li><li>Ability to efficiently manage own time and prioritize team workload in a fast-paced environment</li><li>Experience working with campaign management systems and coordinating execution with operations and channels</li><li>Strong risk identification and mitigation skills, especially in large-scale CVM initiatives</li><li>Problem Solving &amp; Innovation:</li><li>Ability to analyze complex situations and develop creative, practical, and value-driven solutions</li><li>Comfortable challenging existing approaches and proposing new ways to improve prepaid performance</li><li>Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)</li><li>Communication &amp; Influence:</li><li>Excellent written and verbal communication skills</li><li>Strong presentation and storytelling capabilities to translate data into clear business narratives</li><li>Effective negotiation and persuasion skills when aligning priorities and managing trade-offs</li><li>Additions:</li><li>Experience with omni-channel CVM and customer journeys</li><li>Exposure to AI / ML-driven targeting or next-best-action models</li><li>Experience in data monetization or partnerships is a plus</li></ul>
Bachelor's Degree required, master's in business/MBA preferred
Business, marketing, engineering or a related field</div>

Prepaid Customer Value Management