Urwah Admin

Zain

<div>About the Role 
The role is responsible for auditing Zain Bahrain's IT, technology, and business processes to ensure systems and operations comply with established standards and controls. This includes reviewing and analyzing telecommunication services, billing, contracts, and usage to verify accuracy, identify discrepancies, and drive cost efficiency, while ensuring compliance with internal policies and vendor agreements.
What We Need From You 
<h3 class="jobSectionHeader">
IT &amp; Technology Audit Governance</h3><ul><li>
Support the development and documentation of IT and technology-related internal audit policies, procedures, and frameworks in line with best practices and Group standards.</li><li>
Review contracts, tariffs, and service-level agreements (SLAs) to verify billing accuracy.</li><li>
Identify billing discrepancies, overcharges, unused services, and potential cost-saving opportunities.</li><li>
Assist in evaluating governance models to enhance operational efficiency, control effectiveness, and compliance across IT and telecom operations.</li><li>
Conduct assessments of IT and technology systems to evaluate internal controls and identify potential risks.</li></ul><h3 class="jobSectionHeader">
Internal Audit Execution</h3><ul><li>
Execute internal audit engagements in IT, telecom, and technology areas in line with approved audit plans and Group standards.</li><li>
Perform testing of controls and document audit findings.</li><li>
Assist in evaluating the adequacy and effectiveness of IT and technology controls.</li><li>
Prepare working papers and support the development of audit reports with clear observations and recommendations.</li><li>
Collaborate with IT, Finance, Procurement, and vendors to gather required audit information.</li></ul><h3 class="jobSectionHeader">
Risk Management &amp; Security Compliance</h3><ul><li>
Identify IT and technology-related risks, threats, and vulnerabilities.</li><li>
Support the development of mitigation actions and follow up on implementation.</li><li>
Ensure adherence to Information Security Management System (ISMS) policies and procedures during audit activities.</li><li>
Promote awareness of ISMS requirements within audit scope.</li></ul><h3 class="jobSectionHeader">
Vendor &amp; Stakeholder Support</h3><ul><li>
Support vendor assessments, including quality control and quality assurance reviews.</li><li>
Review vendor compliance with contracts, SLAs, and internal policies.</li><li>
Assist in monitoring vendor performance and identifying associated risks.</li></ul><h3 class="jobSectionHeader">
Regulatory, Environmental &amp; OHS Compliance</h3><ul><li>
Ensure compliance with environmental regulations and Zain Group policies during audit activities.</li><li>
Support adherence to Occupational Health &amp; Safety (OHS) requirements.</li><li>
Identify and report any OHS risks or non-compliance observed during audits.</li></ul><h3 class="jobSectionHeader">
General Responsibilities</h3><ul><li>
Maintain proper documentation of audit work and ensure accuracy of records.</li><li>
Stay updated on IT audit practices, telecom trends, and regulatory requirements.</li><li>
Perform other related duties as assigned.</li></ul>
Qualification and Experience<ul><li> 
Bachelor's degree in fields of Telecom Engineering, MIS, IT or relevant field of study.</li><li>
CISA required.</li><li>
5 plus years of experience in IT &amp; telecom audit, or technology risk management.</li><li>
Experience working within telecom is preferred.</li></ul>
Skills and Knowledge<ul><li> 
Strong understanding of IT controls, telecom systems, and internal audit methodologies.</li><li>
Strong analytical and risk assessment skills</li><li>
Stakeholder engagement and communication skills</li><li>
Report writing and presentation skills</li><li>
High ethical standards and confidentiality</li><li>
Ability to work across Group and OpCo structures</li></ul></div>

Internal Auditor

<div>About the Role 
The DevOps Team Leader is responsible for supervising day-to-day operations of the DevOps team, ensuring the
efficient delivery of automation, cloud-native solutions, and CI/CD processes. The role combines technical expertise
with team leadership, supporting team members, prioritizing workloads, and aligning with cross-functional
stakeholders to meet Zain's digital transformation goals.
Responsibilities:<ul><li>Lead and supervise a team of DevOps Analysts and Specialists, providing coaching, guidance, and performance</li></ul>
feedback.<ul><li>Plan and prioritize team tasks to ensure delivery of DevOps projects and operational objectives on time.</li><li>Oversee the development and maintenance of CI/CD pipelines, automation scripts, and cloud-native</li></ul>
deployments.<ul><li>Ensure governance and maintenance of Application Performance Management (APM) tools and Kubernetes</li></ul>
platforms.<ul><li>Support the implementation of Infrastructure as Code (IaC) tools (Terraform, Ansible, etc.) and optimize</li></ul>
deployment environments.<ul><li>Review and validate team members' solutions to ensure alignment with best practices, security requirements, and</li></ul>
performance standards.<ul><li>Collaborate with application teams, infrastructure, and security teams to ensure smooth integration and</li></ul>
operations.<ul><li>Act as the escalation point for complex technical issues and ensure timely resolution. Stay updated on industry</li></ul>
trends and emerging technologies relevant to DevOps practices.<ul><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security</li></ul>
Management System (ISMS) policies and report any information/physical security breaches or incidents to the
supervisor/manager immediately.<ul><li>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the</li></ul>
published policies of Zain Group/Kuwait.
What We Need From You 
Skills:<ul><li>Proficiency in scripting languages such as Bash, Python, and Go Language.</li><li>Understanding of various types of infrastructure resources.</li><li>Familiarity with operating systems like Windows, Linux, and macOS.</li><li>Basic knowledge of relational databases.</li><li>Familiarity with deployment tools such as Jenkins, CircleCI, Spinnaker, etc.</li><li>Basic knowledge of &quot;Infrastructure as Code&quot; tools like Terraform, Ansible, etc.</li><li>Familiarity with Docker and Kubernete</li></ul>
Education:
Bachelors Degree
Experience:
5+ Years of Experience</div>

DevOps Team Leader

<div>About the Role 
The Site Reliability Analyst supports the reliability, performance, and scalability of Zain's digital services. This entry-level position involves proactive monitoring, basic incident response, documentation, and system analysis to ensure consistent digital operations. The role also assists in implementing automation practices and disaster recovery activities under the guidance of senior team members.
Responsibility:<ul><li>
Application Log Monitoring: Enable and monitor application logs to track performance and diagnose issues proactively.</li><li>
System Maintenance and Scaling: Oversee system uptime, maintenance, and scaling to meet operational demands and business continuity requirements.</li><li>
Reporting and Analytics: Generate operational and functional reports to provide insights into system performance and departmental operations.</li><li>
Alerting System Development: Design, develop, and manage alerting systems using APM tools to promptly address issues and maintain system stability.</li><li>
Applications logs management: Design, develop and manage a centralized digital channels logs management, and ensure its accessibility using APM tools to promptly track end user behavior in backend and frontend systems.</li><li>
Process Automation: Develop and implement automated operational processes to enhance efficiency and reduce manual workload.</li><li>
Technical Configurations: Apply and manage technical configurations to maintain system integrity and functionality.</li><li>
Customer Care Resolution: Manage and resolve customer care remedies and complaints, providing timely and effective solutions.</li><li>
JIRA Service Management: Utilize JIRA Service Management to handle internal customer requests and issues, ensuring efficient workflow management.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities to all youth .</li></ul>
What We Need From You 
Skills:<ul><li>
Operating Systems &amp; Infrastructure Awareness</li><li>
Troubleshooting &amp; Root Cause Thinking</li><li>
Intermediate - Networking background</li><li>
Intermediate - Programming and development (Java script, React, React Native &hellip;etc.)</li><li>
Intermediate - SQL/ PLSQL</li></ul>
Education Level &amp; Major: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a any related field.</div>

Site Reliability Engineering

<div>About the Role 
Responsible for maintaining BSS platforms to ensure their high availability, reliability, and performance. This role requires a proactive approach to system monitoring and issue resolution, as well as collaboration with various departments to support and enhance BSS applications.
Responsibilities:<ul><li>
Administer and maintain BSS platforms to ensure high availability, reliability, and performance.</li><li>
Implement and manage system upgrades, patches, and configurations.</li><li>
Monitor system performance and proactively identify and resolve issues.</li><li>
Work with developers and business analysts to design and implement integration solutions.</li><li>
Participate in the development and testing of new features and enhancements.</li><li>
Ensure that all integrations and developments comply with company standards and best practices.</li><li>
Lead and participate in BSS-related projects, ensuring timely and within-budget completion.</li><li>
Coordinate with stakeholders to define project requirements, scope, and deliverables.</li><li>
Track project progress and provide regular updates to management.</li><li>
Conduct training sessions for end-users on BSS applications and new functionalities.</li><li>
Develop user manuals, training materials, and FAQs to assist users.</li><li>
Provide ongoing support to ensure users are effectively utilizing the BSS platforms.</li><li>
Ensure data integrity and accuracy within the BSS platforms.</li><li>
Develop and generate reports to provide insights into system performance and business operations.</li><li>
Analyze data to identify trends and recommend improvements.</li></ul>
What We Need From You 
Skills:<ul><li>
Strong understanding of database management and SQL.</li><li>
Experience with APIs and integration technologies.</li><li>
Familiarity with cloud-based solutions and services.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
Education Level/Major:
Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.</div>

Enterprise Platform

<div>About the Role 
SUMMARY ROLE
Designing, developing, and supporting integration solutions that enable seamless data exchange between enterprise systems. The role involves working with APIs, middleware, and ESB platforms to implement integration logic, troubleshoot issues, and ensure reliable system communication. In addition to technical development, the role contributes to solution design, documentation, and coordination with internal teams and external vendors, ensuring that integrations align with business requirements and industry standards.
RESPONSIBILITIES<ul><li>
Develop and maintain integration workflows using APIs, ESB, and middleware platforms.</li><li>
Ensure accurate and secure data exchange between systems through proper mapping, transformation, and routing logic.</li><li>
Collaborate with architects, team leads, and business stakeholders to understand integration requirements.</li><li>
Implement integration solutions in alignment with internal architecture guidelines and industry standards to ensure interoperability, security, and maintainability.</li><li>
Troubleshoot and resolve integration issues in coordination with support and vendor teams.</li><li>
Create and maintain technical documentation for integration designs, data mappings, and configurations.</li><li>
Perform integration testing, validation, and support go-live deployments.</li><li>
Monitor the performance of integration services and escalate critical issues proactively.</li><li>
Ensure integration practices comply with internal standards and external frameworks.</li><li>
Participate in scheduled on-call support to assist with critical issues and ensure system continuity.</li><li>
Contribute to automation and process improvement initiatives within the integration environment.</li><li>
Support knowledge transfer and code reviews.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
API Integration</li><li>
ESB (Enterprise Service Bus)</li><li>
Data Transformation (XML, JSON)</li><li>
Scripting (Java, Python, JavaScript)</li><li>
Middleware Configuration</li><li>
CI/CD Awareness</li><li>
Process Mapping</li><li>
Troubleshooting</li><li>
Technical Documentation</li><li>
Standards Compliance</li><li>
Communication</li><li>
Time Management</li></ul>
Vendor Coordination
EDUCATION LEVEL
Bachelor's Degree, Engineering/Computer Science or equivalent</div>

Integration

<div>About the Role 
SUMMARY ROLE
Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
Responsibilities
<ul><li>Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).</li><li>
Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.</li><li>
Respond to and resolve incidents affecting channel availability or performance, escalating as needed.</li><li>
Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.</li><li>
Implement changes to system configurations based on operational needs or customer service improvements.</li><li>
Document system setups, procedures, and troubleshooting guides to support operational continuity.</li><li>
Coordinate with support teams and vendors to manage service issues and plan maintenance activities.</li><li>
Participate in performance analysis and tuning of channel systems to optimize resource usage.</li><li><ul><li> Participate in scheduled on-call support to assist with critical issues to ensure system continuity.</li></ul></li></ul><ul><li>
Provide technical support for escalated service complaints related to backend channels.</li><li>
Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
System Configuration</li><li>
Basic Coding</li><li>
Basic Windows and Unix/Linux knowledge</li><li>
System Monitoring</li><li>
APM Tools</li><li>
Incident Management</li><li>
Root Cause Analysis</li><li>
Technical Documentation</li><li>
Vendor Coordination</li><li>
Service Uptime Awareness</li><li>
Problem Solving</li></ul>
Communication
Education
Bachelor's Degree Engineering/IT or equivalent</div>

Channel Management

<div>About the Role 
The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience. 
Responsibilities:<ul><li>
Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.</li><li>
Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.</li><li>
Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.</li><li>
Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.</li><li>
Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.</li><li>
Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.</li><li>
Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.</li><li>
Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Strong analytical mindset with the ability to translate data into actionable insights.</li><li>
Demonstrated experience in process improvement, quality management, or business transformation roles.</li><li>
Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).</li><li>
Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.</li><li>
Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.</li><li>
High level of attention to detail combined with strategic thinking.</li><li>
Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.</li><li>
Certifications such as ISO Lead Auditor and/or PMP are highly desirable.</li></ul> 
Education Level/ Major:
Bachelor's degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
Years Of Experience:
Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.</div>

Business Excellence

Join Zain and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.