Urwah Admin

Zain

<div>About the Role 
The Tax compliance specialist will play a crucial role in ensuring precise and timely compliance with all indirect and emerging direct tax obligations, specifically Value Added Tax (VAT) in Bahrain and Domestic Minimum Top-up Tax (DMTT) requirements. The role supports the organization in meeting its legal and regulatory tax obligations, mitigating tax risks, and contributing to the development of robust tax governance frameworks in alignment with regional tax reforms.
What We Need From You 
VAT Compliance:<ul><li>
Prepare, review, and file timely and accurate VAT returns in compliance with Bahrain's National Bureau for Revenue (NBR) regulations for the Telco as well as relevant subsidiaries.</li><li>
Ensure proper VAT treatment of transactions across departments/ business units/ subsidiaries.</li><li>
Reconcile VAT general ledger accounts and manage input/output VAT reporting for all relevant entities.</li><li>
Maintain up-to-date records and documentation to support all VAT filings and audits.</li><li>
Respond to NBR queries, VAT audits, and assessments, ensuring resolution in compliance with applicable laws.</li></ul>
DMTT and Pillar Two:<ul><li>
Monitor developments and regulatory updates related to DMTT and OECD Pillar Two in the GCC.</li><li>
Support the implementation of internal frameworks to comply with DMTT requirements across group entities.</li><li>
Assist in preparing Effective Tax Rate (ETR) calculations and modeling top-up tax exposures.</li><li>
Coordinate with external tax advisors and internal finance teams on DMTT strategy and readiness.</li><li>
Ensure timely and accurate reporting of relevant data for global and local compliance.</li></ul>
Tax Governance &amp; Reporting:<ul><li>
Maintain comprehensive and audit-ready tax records and documentation.</li><li>
Assist in periodic tax risk assessments and support control implementation to mitigate exposure.</li><li>
Support the development and communication of internal tax compliance policies and updates.</li><li>
Contribute to knowledge sharing across departments regarding VAT and emerging direct tax rules.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in accounting, Finance or related field.</li><li>
Professional certification is an advantage (e.g. ACCA, CMA).</li><li>
Minimum 4 years of relevant experience in tax compliance, with a strong focus on VAT in Bahrain
</li></ul>Skills and Knowledge<ul><li> 
Strong knowledge of indirect tax laws and corporate tax developments in the GCC</li><li>
Ability to interpret complex tax regulations and apply them effectively</li><li>
Proficiency with ERP systems</li><li>
Capable of working independently and collaboratively across departments.</li><li>
Comfortable engaging with tax authorities and external consultants</li><li>
Prior experience in Big 4 or a multinational corporate tax function</li><li>
Experience with tax audits or government tax reviews</li></ul></div>

Tax Compliance Specialist

<div>About the Role<ul><li> 
Lead, manage, and mentor the Strategic Customer Success Account Managers, providing guidance, support, and performance feedback to drive a customer-first culture.</li><li>
Monitor the provision of Level 2 support to enterprise customers, ensuring timely, empathetic, and effective resolution of technical issues that strengthens long-term customer relationships.</li><li>
Collaborate with Marketing, Sales, and Operations to capture customer feedback, address recurring challenges, analyze trends, and align on customer experience initiatives that drive continuous service improvements</li><li>
Act as a key escalation point for critical customer issues, ensuring cross-functional coordination, ownership, and accountability until resolution is achieved.</li><li>
Monitor and track escalated issues, maintaining transparent and regular communication with customers and internal stakeholders to reinforce trust and reliability.</li><li>
Ensure the maintenance of accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system, enabling data-driven insights for customer experience enhancements.</li><li>
Provide coaching, mentoring, and ongoing training to Customer Success Account Managers to strengthen not only their technical skills and product knowledge but also their customer engagement and communication capabilities.</li></ul>
What We Need From You 
Skills:<ul><li>
Ability to lead, inspire and motivate stakeholders towards a common goal</li><li>
Ability to efficiently manage one's own time and the time of others</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Ability to troubleshoot problems, analyze data and monitor systems</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Excellent written and verbal communication skills</li><li>
Excellent negotiation skills to express ideas and align stakeholders</li><li>
Solid understanding of the telecommunications industry including the latest technological trends</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul>
Education Level &amp; Major: Bachelor's Degree required, Business, Marketing or a related field
Master's in business/MBA preferred</div>

Strategic Customer Success Team Leader

<div>About the Role 
The B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
What We Need From You<ul><li> 
Assist in the communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.</li><li>
Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.</li><li>
Support in handling all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.</li><li>
Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.</li><li>
Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.</li><li>
Assist in restoring faults whenever possible, minimizing downtime for enterprise customers.</li><li>
Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.</li><li>
Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.</li><li>
Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</li><li>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.</li><li>
Maintain a history log for all events and activities related to enterprise customers.</li><li>
Perform all other related duties as assigned by the department.</li></ul>
Skills and Knowledge<ul><li> 
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</li><li>Excellent communication and interpersonal skills</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).</li><li>
Experience in Technical support is a plus.</li></ul></div>

Generation Z, B2B Technical Support Trainee

<div>Job Purpose 
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
Main Responsibilities and Duties<ul><li> 
Alarm monitoring and incident handling and ensuring adequate incident reporting.</li><li>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</li><li>
Verification and reporting of Statistics of business and technical reports.</li><li>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</li><li>
Assist skilled teams in restoration of service wherever possible.</li><li>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</li><li>
Preventive maintenance control. (ensure the frequent check and backup process)</li><li>
Develop new processes to fill any gap, interdepartmental coordination.</li><li>
Conduct awareness workshop for change processes and compliance.</li><li>
Change management control (ensure the integrity &amp; proper closing of the change activity)</li><li>
Maintaining history log for all events</li><li>
Perform all other related duties as assigned
</li></ul>Skills and Knowledge<ul><li> 
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</li><li>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</li><li>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</li><li>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</li><li>
Strong communication skills</li><li>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in electrical engineering, computer or telecom</li><li>
0-2 years' experience is a plus</li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

<div>About the Role<div><div> 
The role will involve the planning, deployment, operations, and optimization of the transmission networks to ensure high-quality, reliable, and cost-efficient services. The role requires expertise in mobile and fixed access technologies, combined with strong operational governance, vendor management, regulatory compliance, commercial awareness, and a strategic view of the evolving</div><div> 
telecom landscape to deliver on network performance and business objectives.</div></div> 

Main Responsibilities &amp; Duties 
Transmission Network Operations<ul><li>
Handle and optimize transmission infrastructure, including microwave, fiber, DWDM, and leased lines.</li><li>
Ensure sufficient transmission capacity to support network growth and service quality requirements.</li><li>
Handle planning, deployment, and maintenance of backbone, backhaul, and last-mile transmission networks.</li></ul> 
Operations, SLAs &amp; KPIs<ul><li>
View day-to-day operations of transmission domains to ensure network stability, availability, and reliability.</li><li>
Define, monitor, and govern SLAs and KPIs related to service performance, incident response, and fault resolution.</li><li>
Ensure adherence to operational processes, preventive maintenance schedules, and escalation procedures.</li><li>
Drive continuous service improvement through root cause analysis, operational audits, and corrective action plans.</li></ul> 
Vendor Management &amp; Governance of Managed Services<ul><li>
Support the management of relationships with equipment vendors and managed services partners to help ensure contractual commitments are met.</li><li>
Monitor day-to-day partner performance against SLAs, KPIs, and operational deliverables, and escalate issues as needed.</li><li>
Assist in conducting vendor performance reviews, tracking compliance requirements, and preparing reports to support accountability.</li><li>
Contribute to cost efficiency and service quality by following established vendor governance processes and supporting contract management activities.</li></ul> 
Regulatory Compliance &amp; Governance<ul><li>
Ensure full compliance with national telecom regulatory requirements, standards, and licensing conditions.</li><li>
Maintain up-to-date knowledge of regulatory guidelines impacting transmission, and network operations.</li><li>
Prepare and submit required reports, audits, and documentation to regulatory authorities.</li><li>
Collaborate with internal teams and external regulators during audits, inspections, and compliance checks.</li><li>
Ensure all network activities (planning, deployment, operations) are aligned with legal and regulatory frameworks.</li></ul> 
Telecom Landscape Overview<ul><li>
Maintain an understanding of global and regional telecom trends, including transport network , 5G/6G backhaul readiness, and fiber technology deployment</li><li>
Anticipate market developments and regulatory shifts and align network operations to support long-term business growth.</li><li>
Contribute to corporate strategy by ensuring the network is prepared for future digital services, convergence, and new revenue streams.</li></ul>
Technology &amp; Innovation<ul><li>
Stay up to date with advancements in transmission network (MPLS, DWDM, SRv6,)</li><li>
Support network modernization initiatives, including IP migration and transport transformation.</li></ul> 
Perform other relevant tasks as required.
What We Need From You 
This section will have bullet points containing the below information:<ul><li>
Education<ul><li>
Bachelor's degree in Telecommunications, Electrical/Electronic Engineering, or related field.</li></ul></li><li>
Experience<ul><li>
Minimum 3-5 years of experience in transmission network planning, optimization, operations, and transmission management.</li></ul></li><li>
Skills and Knowledge<ul><li>
Strong understanding transport (DWDM, MPLS. SRv6) and fixed broadband solutions.
Proven experience with transmission mediums such as microwave, fiber optics, and IP-based transport.
Excellent analytical, troubleshooting, and problem-solving skills.
SLA/KPI definition, monitoring, and governance.
Vendor governance and contract management.
Telecom regulations, and compliance frameworks.</li></ul></li></ul>
Equal Employment Opportunity Statement 

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</div>

Transmission Specialist

<div>About the Role 
This role is responsible for being a representative of the business to its most valuable clients. It manages the key accounts, build strong relationships with the client, identify challenges or opportunities, grow and find ways to maintain success within the account.
What We Need From You<ul><li> 
Develop key accounts and be responsible for achieving sales and increasing market share.</li><li>
Reach sales targets set by the department.</li><li>
Educate customers regarding product usage and features.</li><li>
Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.</li><li>
Create an organized data base of all clients with full profile.</li><li>
Manage and resolve any technical difficulties the customer faces.</li><li>
Interact and communicate with the client on a regular basis to determine changing tastes and preferences.</li><li>
Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.</li><li>
Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.</li><li>
Establish and continuously update customer details &amp; updated information.</li><li>
Establish and maintains effective customer relations.</li><li>
Handling the VIP accounts invoices collection and credit limit adjustments, retention process and churn reports.</li><li>
Maintain the customer base by locking the customer with new devices.</li><li>
Base clean up based on certain agreed criteria.</li><li>
Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.</li><li>
Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.</li><li>
To be able to attract and create new database of customers.</li><li>
Perform all other related duties as assigned or needed.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in business or communication.
</li><li>Minimum 3-5 years' experience in customer service management required. Preferably managing key accounts
</li></ul>Skills and Knowledge<ul><li> 
Excellent written and verbal communication skills.</li><li>
Detail oriented with the ability to hit target goals.</li><li>
Strong organizational and problem-solving skills.</li><li>
Great customer care focus.</li><li>
Excellent External relationships for customer attraction.</li></ul></div>

Signature Key Account Manager

<div>About the Role 
The Radio Specialist is responsible for the technical design, implementation, and optimization of radio access networks to provide reliable coverage and service quality. The role involves conducting frequency planning, performing drive tests, analyzing KPIs, and resolving interference and handover issues. It requires hands-on expertise in multi-generation RAN technologies (2G/3G/4G/5G), strong problem-solving abilities, and close coordination with transmission and core network teams to maintain optimal network performance.
Main Responsibilities &amp; Duties<ul><li> 
Radio Network Planning &amp; Optimization</li></ul><ul><li>Participate in the end-to-end radio network design, capacity planning, and coverage expansion.</li><li>Participate in the optimization activities to ensure quality of service (QoS), capacity utilization, and customer experience targets are achieved.</li><li>Monitor, troubleshoot performance issues, and recommend enhancements.</li></ul><ul><li>
Operations</li></ul><ul><li>Run the day-to-day operations of radio domains to ensure network stability, availability, and reliability.</li><li>Monitor, and govern SLAs and KPIs related to service performance, incident response, and fault resolution.</li><li>Ensure adherence to operational processes, preventive maintenance schedules, and escalation procedures.</li><li>Drive continuous service improvement through root cause analysis, operational audits, and corrective action plans.</li></ul><ul><li>
Vendor Management &amp; Governance of Managed Services</li></ul><ul><li>Support the management of relationships with equipment vendors and managed services partners to help ensure contractual commitments are met.</li><li>Monitor day-to-day partner performance against SLAs, KPIs, and operational deliverables, and escalate issues as needed.</li><li>Assist in conducting vendor performance reviews, tracking compliance requirements, and preparing reports to support accountability.</li><li>Contribute to cost efficiency and service quality by following established vendor governance processes and supporting contract management activities.</li></ul><ul><li>
Regulatory Compliance &amp; Governance</li></ul><ul><li>Ensure full compliance with national telecom regulatory requirements, standards, and licensing conditions.</li><li>Maintain up-to-date knowledge of regulatory guidelines impacting spectrum and network operations.</li><li>Prepare and submit required reports, audits, and documentation to regulatory authorities.</li><li>Collaborate with internal teams and external regulators during audits, inspections, and compliance checks.</li><li>Ensure all network activities (planning, deployment, operations) are aligned with legal and regulatory frameworks.</li></ul><ul><li>
Telecom Landscape Overview</li></ul><ul><li>Maintain a strategic understanding of global and regional telecom trends, including spectrum evolution, 5G/6G readiness, and fiber expansion.</li><li>Anticipate market developments and regulatory shifts and align network strategies to support long-term business growth.</li><li>Contribute to corporate strategy by ensuring the network is prepared for future digital services, convergence, and new revenue streams.</li></ul><ul><li>
Technology &amp; Innovation</li></ul><ul><li>Stay up to date with advancements in mobile (2G/3G/4G/5G) and fixed broadband technologies.</li><li>Support network modernization initiatives, including IP migration and transport transformation.</li></ul><ul><li>
Perform other relevant tasks as required.</li></ul>
What We Need From You 
This section will have bullet points containing the below information:<ul><li>
Education<ul><li>
Bachelor's degree in Telecommunications, Electrical/Electronic Engineering, or relevant field.</li></ul></li><li>
Experience<ul><li>
Minimum 3-5 years of experience in radio network planning, optimization, operations, and transmission management.</li></ul></li><li>
Skills and Knowledge<ul><li>
Strong understanding of mobile technologies (2G, 3G, 4G, 5G) and fixed broadband solutions.
</li><li>Excellent analytical, troubleshooting, and problem-solving skills.</li><li>
Radio frequency planning &amp; optimization tools knowledge. Transmission network design and capacity planning.
</li><li>SLA/KPI definition, monitoring, and governance.
</li><li>Vendor governance and contract management.
</li><li>Telecom regulations, spectrum management, and compliance frameworks.</li></ul></li></ul>
Equal Employment Opportunity Statement 

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</div>

Radio Specialist

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