Urwah Admin

Zain

<div>Job Purpose 
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
Main Responsibilities and Duties<ul><li> 
Alarm monitoring and incident handling and ensuring adequate incident reporting.</li><li>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</li><li>
Verification and reporting of Statistics of business and technical reports.</li><li>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</li><li>
Assist skilled teams in restoration of service wherever possible.</li><li>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</li><li>
Preventive maintenance control. (ensure the frequent check and backup process)</li><li>
Develop new processes to fill any gap, interdepartmental coordination.</li><li>
Conduct awareness workshop for change processes and compliance.</li><li>
Change management control (ensure the integrity &amp; proper closing of the change activity)</li><li>
Maintaining history log for all events</li><li>
Perform all other related duties as assigned
</li></ul>Skills and Knowledge<ul><li> 
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</li><li>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</li><li>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</li><li>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</li><li>
Strong communication skills</li><li>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in electrical engineering, computer or telecom</li><li>
0-2 years' experience is a plus</li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

<div>About the Role 
The Corporate Compliance Specialist will support the Compliance Department in enforcing standards, managing compliance programs, and ensuring compliance with applicable laws, regulations, and internal policies. This position requires close collaboration with various departments and OpCo's to mitigate risks and uphold the organization's integrity and reputation.
Key Accountabilities<ul><li>
Implement and maintain compliance programs and procedures in line with regulatory requirements and internal policies.</li><li>
Conduct periodic reviews, audits, and assessments to identify and address potential compliance risks.</li><li>
Monitor regulatory changes and ensure the organization's policies and procedures are updated accordingly.</li><li>
Assist in preparing reports for senior management and regulatory bodies.</li><li>
Collaborate with internal teams to develop training programs to promote compliance awareness.</li><li>
Provide guidance to departments on compliance matters, ensuring all stakeholders understand their obligations.</li><li>
Maintain accurate and comprehensive compliance documentation and records.</li><li>
Support investigations and resolutions of compliance-related issues.</li><li>
Contribute to developing key performance indicators (KPIs) for compliance monitoring and evaluation.</li></ul>
What We Need From You 
Qualifications Needed:<ul><li>
Bachelor's degree in Law, Finance, Business Administration, or a related field, or a relevant certification such as ICA Certified Compliance, Certified Corporate Governance Officer, or another recognized compliance certification</li><li>
3-5 years of experience in compliance, corporate governance, or a related field, with a focus on regulatory compliance and policy enforcement</li><li>
Comprehensive understanding of corporate compliance frameworks, including ISO standards and COSO principles.</li><li>
Familiarity with local and international regulatory environments and reporting obligations.</li><li>
Proficiency in using compliance management software and tools.</li><li>
Arabic fluency (reading, writing &amp; speaking)</li></ul></div>

Corporate Compliance Specialist

Join Zain and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain

ABOUT_COMPANY

Generation Z - Service Operation Center (SOC) Trainee

Corporate Compliance Specialist