Urwah Admin

Zain

<div>About the Role 
The job holder is responsible for ensuring that media investments are transparent, optimized, and accurately invoiced. This role plays a critical part in validating media spending, reconciling invoices, and ensuring compliance with contractual and financial controls.
Key Accountabilities<ul><li> 
Track media spend across campaigns and platforms to ensure alignment with approved budgets.</li><li>
Maintain accurate records of commitments, actuals, and forecasts.</li><li>
Provide regular spend reports and insights.</li><li>
Identify discrepancies or irregularities in spend patterns.</li><li>
Review and validate media invoices against platform data, insertion orders, and agreed rates.</li><li>
Reconcile billed amounts with actual delivery and performance metrics.</li><li>
Confirm vendor compliance with contractual terms.</li><li>
Ensure all billing is supported by transparent documentation and proof of performance.</li><li>
Act as a key interface between Marketing, Agencies, Finance, and Procurement.</li><li>
Support vendor evaluations with performance and cost data.</li><li>
Contribute to process improvements for media buying governance and financial control.</li><li>
Any other task handed over by the function head.</li></ul><ul><li>
To perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, and to report any information/physical security breaches or incidents to Data Control Department immediately. In addition, ensure that all team members are following policies mentioned.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.</li></ul>
What We Need From You 
Educational Qualifications: Bachelor's degree in marketing, Business, or a related field.
Experience: A minimum of 2-4 years of experience in social media buying or digital media planning.
Knowledge:
<ul><li>Strong understanding of paid social platforms and media metrics.</li><li>
Experience working with media budgets, billing, and reconciliation.</li><li>
Familiarity with procurement and financial control processes is a strong advantage.</li></ul></div>

Procurement Media Buying Expert

<div>About the Role 
The Medical Insurance Specialist is responsible for managing and coordinating all medical insurance activities for Group and the operating countries (OpCos). The Medical Insurance Specialist is to provide guidance and support to insurance teams to ensure unified plans and policies.
Key Accountabilities 
Key Accountabilities can include but are not limited to the below:<ul><li>
Manage, coordinate and control all medical insurance activities over all Zain OpCos and provide guidance and support to the regional insurance officers for the proper functioning according to the unified plan &amp; insurance policy.</li><li>
Manage and control the medical plan in respect of resolving problems through proper channel communication and coordination.</li><li>
Manage, coordinate and control premium payments, proper billing and proper contract documentation.</li><li>
Monitor &amp; control claim reimbursement process and organize with the stakeholders for timely payment.</li><li>
Generate medical insurance statistic reports as perthe set up plan/s.</li><li>
Make certain that proper controls are in place by meeting objectives and that service standards per company guidelines are met.</li><li>
Update the health network to ensure the respective service flow &amp; reduce medical invoices issued outside the prevailing health network.</li><li>
Follow-up activities and achievements of opcos subordinates.</li><li>
Responsible for providing support in handling complaints and inquiries for employees.</li><li>
In charge of reimbursement claim process and implementation by being the focal person between tpa, insurer &amp; employees and insure claim settlement on timely manner.</li><li>
Create &amp; update data base, claims &amp; operational risks by adopting the required programs.</li><li>
Oversee &amp; manage all administrative activities relating to medical insurance in coordination with the insurance officers in all Zain OpCo's.</li><li>
Liaise effectively with opcos coordinates to insure adequate policy implementation.</li><li>
Control and follow up the implementation of the pre set ins. Working procedures with all concerned depts. &amp; parties within zain opcos.</li><li>
Assuring employees satisfaction in respect of health insurance services as per zain's prevailing respective policy.</li><li>
Finalize the monthly, quarterly and/or annually basis insurance reconciliations in coordination with the concerned parties.</li><li>
Prepare monthly and periodic operating reports effectively to address main goals &amp; objectives.</li><li>
Coordinate with the OpCo's designated employees to manage the medical insurance plans.</li><li>
Maintain a harmonic work atmosphere with Zain employees to follow up on business related matters.</li><li>
Provide guidance to the designated employees to develop and enhance their insurance knowledge skills.</li></ul>
What We Need From You 
Educational Qualifications: Bachelor's degree in business administration, statistics, health sciences or similar.
Experience: A minimum of 8 years of relevant experience with at least 6 years in a similar role.
Knowledge: Insurance policies, Essentials of financial knowledge, Forecasting, planning and logistics.</div>

Medical Insurance Specialist

<div>About the Role 
SUMMARY ROLE
The Business Data Analytics Analyst / Professional supports the development of reports, datasets, dashboards, and analytical outputs that address business data and reporting requirements. The role works with senior analysts to translate business needs into data solutions by identifying relevant data sources, analyzing datasets, and generating insights that support operational monitoring and business decision-making. This position also contributes to improving data quality and ensuring the accuracy and reliability of analytical deliverables.
RESPONSIBILITIES<ul><li>
Support the collection and analysis of business data requirements, including business processes and business logic.</li><li>
Assist in identifying appropriate data sources, systems, and tools required to fulfill reporting and analytics needs.</li><li>
Develop and maintain reports, dashboards, and data objects using proper BI platforms and solutions.</li><li>
Support the creation of 360-views of customer journey/experience and business interactions through integrated reporting solutions.</li><li>
Assist in automating operational processes, reports/analytical outputs, and data anomaly detection mechanisms while ensuring data accuracy.</li><li>
Perform data preparation activities including data extraction, cleaning, transformation, and integration from multiple un-/structured data sources.</li><li>
Support advanced analytics initiatives by preparing datasets and engineered features for analytical modeling.</li><li>
Support in development and operation of advanced analytics solutions of machine learning and AI models to turn data into value to address business needs and enrich BI capability</li><li>
Handle customer complaints and service requests (related to reporting and data analysis) within defined SLA while achieving highest level of quality and data accuracy in response.</li><li>
Conduct testing and validation to ensure data accuracy, completeness, reliability, and quality.</li><li>
Provide support by participating in cross functional teams of projects required data and analytics function.</li><li>
Contribute to maintaining data definitions, metadata documentation, and KPI catalog in alignment with the organization's data governance framework.</li><li>
Maintain and create knowledge of organizational content in data, analytics techniques, BI tools, data development, and best practices.</li><li>
Support measurement of Zain performance across business domains to guide the process of Zain activities in co-ordination with relevant stakeholders, draw the SMART road map of the enterprise business intelligence unit, and align Zain and BI vision and missions
</li><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
Ability to communicate, present and influence all levels of the organization</li><li>
Excellent verbal and written communications skills</li><li>
Proficiency in agile methodologies</li><li>
Knowledgeable in order management systems within the telecom industry</li><li>
Knowledge of support processes specific to the telecom industry</li><li>
Advanced Microsoft Office toolkit (Excel, pptx)</li><li>
Knowledge of development and development process.</li><li>
Data analytics and visual analytics (Power BI, Tableau, Google Analytics)</li><li>
Competency in P-/SQL, Shell Script, Big Data, Python, R, Data Analysis, ETL is preferred</li><li>
Strong digital and analytical skillset</li><li>
Customer journey design experience</li><li>
Good negotiation, interpersonal and customer care skills</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Excellent interpersonal organizational and project management skills</li><li>
Great people management skills and knowledge</li></ul>
High reliability in executing tasks within expected timeframe and to expected quality standards
Education
Computer Science, Information systems, or a related field
Bachelor's Degree</div>

Business Data Analytics

<div>About the Role 
The DevOps Team Leader is responsible for supervising day-to-day operations of the DevOps team, ensuring the
efficient delivery of automation, cloud-native solutions, and CI/CD processes. The role combines technical expertise
with team leadership, supporting team members, prioritizing workloads, and aligning with cross-functional
stakeholders to meet Zain's digital transformation goals.
Responsibilities:<ul><li>Lead and supervise a team of DevOps Analysts and Specialists, providing coaching, guidance, and performance</li></ul>
feedback.<ul><li>Plan and prioritize team tasks to ensure delivery of DevOps projects and operational objectives on time.</li><li>Oversee the development and maintenance of CI/CD pipelines, automation scripts, and cloud-native</li></ul>
deployments.<ul><li>Ensure governance and maintenance of Application Performance Management (APM) tools and Kubernetes</li></ul>
platforms.<ul><li>Support the implementation of Infrastructure as Code (IaC) tools (Terraform, Ansible, etc.) and optimize</li></ul>
deployment environments.<ul><li>Review and validate team members' solutions to ensure alignment with best practices, security requirements, and</li></ul>
performance standards.<ul><li>Collaborate with application teams, infrastructure, and security teams to ensure smooth integration and</li></ul>
operations.<ul><li>Act as the escalation point for complex technical issues and ensure timely resolution. Stay updated on industry</li></ul>
trends and emerging technologies relevant to DevOps practices.<ul><li>Perform all the above-mentioned roles and responsibilities in compliance to the Information Security</li></ul>
Management System (ISMS) policies and report any information/physical security breaches or incidents to the
supervisor/manager immediately.<ul><li>Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the</li></ul>
published policies of Zain Group/Kuwait.
What We Need From You 
Skills:<ul><li>Proficiency in scripting languages such as Bash, Python, and Go Language.</li><li>Understanding of various types of infrastructure resources.</li><li>Familiarity with operating systems like Windows, Linux, and macOS.</li><li>Basic knowledge of relational databases.</li><li>Familiarity with deployment tools such as Jenkins, CircleCI, Spinnaker, etc.</li><li>Basic knowledge of &quot;Infrastructure as Code&quot; tools like Terraform, Ansible, etc.</li><li>Familiarity with Docker and Kubernete</li></ul>
Education:
Bachelors Degree
Experience:
5+ Years of Experience</div>

DevOps Team Leader

<div>About the Role 
The Site Reliability Analyst supports the reliability, performance, and scalability of Zain's digital services. This entry-level position involves proactive monitoring, basic incident response, documentation, and system analysis to ensure consistent digital operations. The role also assists in implementing automation practices and disaster recovery activities under the guidance of senior team members.
Responsibility:<ul><li>
Application Log Monitoring: Enable and monitor application logs to track performance and diagnose issues proactively.</li><li>
System Maintenance and Scaling: Oversee system uptime, maintenance, and scaling to meet operational demands and business continuity requirements.</li><li>
Reporting and Analytics: Generate operational and functional reports to provide insights into system performance and departmental operations.</li><li>
Alerting System Development: Design, develop, and manage alerting systems using APM tools to promptly address issues and maintain system stability.</li><li>
Applications logs management: Design, develop and manage a centralized digital channels logs management, and ensure its accessibility using APM tools to promptly track end user behavior in backend and frontend systems.</li><li>
Process Automation: Develop and implement automated operational processes to enhance efficiency and reduce manual workload.</li><li>
Technical Configurations: Apply and manage technical configurations to maintain system integrity and functionality.</li><li>
Customer Care Resolution: Manage and resolve customer care remedies and complaints, providing timely and effective solutions.</li><li>
JIRA Service Management: Utilize JIRA Service Management to handle internal customer requests and issues, ensuring efficient workflow management.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities to all youth .</li></ul>
What We Need From You 
Skills:<ul><li>
Operating Systems &amp; Infrastructure Awareness</li><li>
Troubleshooting &amp; Root Cause Thinking</li><li>
Intermediate - Networking background</li><li>
Intermediate - Programming and development (Java script, React, React Native &hellip;etc.)</li><li>
Intermediate - SQL/ PLSQL</li></ul>
Education Level &amp; Major: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a any related field.</div>

Site Reliability Engineering

<div>About the Role 
Responsible for maintaining BSS platforms to ensure their high availability, reliability, and performance. This role requires a proactive approach to system monitoring and issue resolution, as well as collaboration with various departments to support and enhance BSS applications.
Responsibilities:<ul><li>
Administer and maintain BSS platforms to ensure high availability, reliability, and performance.</li><li>
Implement and manage system upgrades, patches, and configurations.</li><li>
Monitor system performance and proactively identify and resolve issues.</li><li>
Work with developers and business analysts to design and implement integration solutions.</li><li>
Participate in the development and testing of new features and enhancements.</li><li>
Ensure that all integrations and developments comply with company standards and best practices.</li><li>
Lead and participate in BSS-related projects, ensuring timely and within-budget completion.</li><li>
Coordinate with stakeholders to define project requirements, scope, and deliverables.</li><li>
Track project progress and provide regular updates to management.</li><li>
Conduct training sessions for end-users on BSS applications and new functionalities.</li><li>
Develop user manuals, training materials, and FAQs to assist users.</li><li>
Provide ongoing support to ensure users are effectively utilizing the BSS platforms.</li><li>
Ensure data integrity and accuracy within the BSS platforms.</li><li>
Develop and generate reports to provide insights into system performance and business operations.</li><li>
Analyze data to identify trends and recommend improvements.</li></ul>
What We Need From You 
Skills:<ul><li>
Strong understanding of database management and SQL.</li><li>
Experience with APIs and integration technologies.</li><li>
Familiarity with cloud-based solutions and services.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work independently and as part of a team.</li></ul>
Education Level/Major:
Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.</div>

Enterprise Platform

<div>About the Role 
SUMMARY ROLE
Designing, developing, and supporting integration solutions that enable seamless data exchange between enterprise systems. The role involves working with APIs, middleware, and ESB platforms to implement integration logic, troubleshoot issues, and ensure reliable system communication. In addition to technical development, the role contributes to solution design, documentation, and coordination with internal teams and external vendors, ensuring that integrations align with business requirements and industry standards.
RESPONSIBILITIES<ul><li>
Develop and maintain integration workflows using APIs, ESB, and middleware platforms.</li><li>
Ensure accurate and secure data exchange between systems through proper mapping, transformation, and routing logic.</li><li>
Collaborate with architects, team leads, and business stakeholders to understand integration requirements.</li><li>
Implement integration solutions in alignment with internal architecture guidelines and industry standards to ensure interoperability, security, and maintainability.</li><li>
Troubleshoot and resolve integration issues in coordination with support and vendor teams.</li><li>
Create and maintain technical documentation for integration designs, data mappings, and configurations.</li><li>
Perform integration testing, validation, and support go-live deployments.</li><li>
Monitor the performance of integration services and escalate critical issues proactively.</li><li>
Ensure integration practices comply with internal standards and external frameworks.</li><li>
Participate in scheduled on-call support to assist with critical issues and ensure system continuity.</li><li>
Contribute to automation and process improvement initiatives within the integration environment.</li><li>
Support knowledge transfer and code reviews.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
API Integration</li><li>
ESB (Enterprise Service Bus)</li><li>
Data Transformation (XML, JSON)</li><li>
Scripting (Java, Python, JavaScript)</li><li>
Middleware Configuration</li><li>
CI/CD Awareness</li><li>
Process Mapping</li><li>
Troubleshooting</li><li>
Technical Documentation</li><li>
Standards Compliance</li><li>
Communication</li><li>
Time Management</li></ul>
Vendor Coordination
EDUCATION LEVEL
Bachelor's Degree, Engineering/Computer Science or equivalent</div>

Integration

Join Zain and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.