Urwah Admin

Zain Bahrain

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 About The Role
 
 
 
 
 Job Purpose:
 
 
 
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 To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
 
 
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 Main Responsibilities &amp; Duties
 
 
 
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 Answer inbound calls to assist customers who have specific inquiries.
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 Build customer&rsquo;s trust in the services and products offered by Zain.
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 Provide personalized customer service of the highest level.
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 Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
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 Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
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 Ability to work as part of a team- to achieve performance metrics.
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 Assist customers with all issues and escalate them to management appropriately.
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 Update job knowledge by studying new product descriptions; participating in educational opportunities.
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 Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
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 Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
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 Performs any other related duties as assigned or needed.
 
 
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 Core Competencies
 
 
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 Understanding Individual Differences of Customers.
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 Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
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 A sound knowledge of telephone etiquette.
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 Listening Skills (Ask the right questions- Listen carefully and take note of the client&rsquo;s individual need).
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 Language Abilities (English &ndash; Arabic) - Urdu is a plus.
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 Computer Skills (Microsoft Office Basic).
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 Effectiveness of customer retention.
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 Effectiveness of issue resolution/decision making/change control and risk management.
 
 
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 Qualifications And Experience
 
 
 
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 University student (2nd year and above).
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 Experience is a plus.
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 Able to full time on shift basis.
 
 
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 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
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 Resume/CV
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 </ul>
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Job Id: 4pVXTpM+SlJVgRS9i+spsRwNOrA1X7S1+HmkBlGTH6i1Bm0qnYq9Deyg8r5noDOquR62VeOM7iIQSj/Wzv7hYV/kWrLzS3Wubzgu5Olwk03VRA==

ZAIN1019 - Zain Youth - Call Center

<div>
 
 About The Role
 
 
 
 ICT Specialist in the B2B division plays a crucial role in driving business growth by supporting the sales team with expertise in ICT/ telecom solutions. The role collaborates closely with potential clients, understanding their unique requirements and presenting compelling proposals that align with their business objectives.
 
 
 Main Responsibilities &amp; Duties
 
 
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 Initiate and maintain relationships with potential clients in the B2B sector.
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 Conduct thorough needs assessments to understand clients' telecom infrastructure requirements.
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 Collaborate with the sales and technical teams to develop comprehensive telecom solutions.
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 Create and deliver engaging presentations to clients, showcasing the value proposition of our telecom products and services.
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 Developing solutions and customized proposals based on client needs.
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 Work closely with the technical team to ensure proposed solutions meet client specifications.
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 Stay updated on industry trends, emerging technologies, and competitor offerings.
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 Provide clients with expert advice on telecom, ICT/ELV solutions, addressing technical queries and concerns.
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 Foster effective communication and collaboration between the Pre-Sales and Sales teams.
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 Participate in internal meetings to share market insights and gather feedback for continuous improvement.
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 Monitor the telecom market, identifying potential business opportunities and challenges.
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 Analyze competitors' offerings and market trends to inform strategy.
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 Perform other related tasks as required.
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 Participate in RFIs, RFPs, and RFQs and liaising with sales and Products team to provide feedback from clients about product requirements.
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 Provide architecture and design governance across the design and delivery of the required services.
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 Ensure that the end-to-end design documentation is maintained and kept up to date
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 Building and maintaining professional relationship with local and international ICT /ELV solutions providers.
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 Cooperating with external partners to create new business opportunities within B2B sector.
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 Perform any other related tasks as required.
 
 
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 Qualifications And Experience
 
 
 
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 Bachelor's degree in Telecommunications, Engineering, Computer Science or a related field.
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 Minimum 3-5 years of experience in B2B in a Pre-Sales or similar role within the telecom industry.
 
 
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 Skills and Knowledge
 
 
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 Strong understanding of telecom technologies, networks, and solutions and ELV Solutions.
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 Excellent interpersonal and communication
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 Excellent presentation skills.
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 Ability to work collaboratively in a fast-paced environment.
 
 
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 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>


Job Id: 5VbEZHlrQrktCbMlCE5PJNOIXxVyhxib0uLm49ga1LOG5HKxxIYLXZqTc1iw7qO8/r+YGGsZKJ92FSdFgCbpBVAbvfKNRSqASwRbrCRZggpKAA==

ZAIN1515 - ICT Specialist (B2B Pre-sales)

Join Zain Bahrain and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.