Urwah Admin

Zain Bahrain

<div>
 
 About The Role
 
 
 
 This role is responsible for being a representative of the business to its most valuable clients. It manages the key accounts, build strong relationships with the client, identify challenges or opportunities, grow and find ways to maintain success within the account.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Develop key accounts and be responsible for achieving sales and increasing market share.
 </li>
 <li>
 Reach sales targets set by the department.
 </li>
 <li>
 Educate customers regarding product usage and features.
 </li>
 <li>
 Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.
 </li>
 <li>
 Create an organized data base of all clients with full profile.
 </li>
 <li>
 Manage and resolve any technical difficulties the customer faces.
 </li>
 <li>
 Interact and communicate with the client on a regular basis to determine changing tastes and preferences.
 </li>
 <li>
 Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.
 </li>
 <li>
 Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.
 </li>
 <li>
 Establish and continuously update customer details &amp; updated information.
 </li>
 <li>
 Establish and maintains effective customer relations.
 </li>
 <li>
 Handling the VIP accounts invoices collection and credit limit adjustments, retention process and churn reports.
 </li>
 <li>
 Maintain the customer base by locking the customer with new devices.
 </li>
 <li>
 Base clean up based on certain agreed criteria.
 </li>
 <li>
 Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.
 </li>
 <li>
 Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.
 </li>
 <li>
 To be able to attract and create new database of customers.
 </li>
 <li>
 Perform all other related duties as assigned or needed.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or communication.
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience in customer service management required. Preferably managing key accounts
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Detail oriented with the ability to hit target goals.
 </li>
 <li>
 Strong organizational and problem-solving skills.
 </li>
 <li>
 Great customer care focus.
 </li>
 <li>
 Excellent External relationships for customer attraction.
 
 
 </li>
 </ul>
 Equal Employment Opportunity Statement
 
 
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN1996 - Signature Key Account Manager

<div>
 
 About The Role
 
 
 
 The Digital Projects Specialist is responsible for managing the end-to-end lifecycle of digital initiatives across web and mobile platforms. Acting as the central liaison between the Digital Services &amp; Growth team, Digital Development Leads, and Technology teams, this role ensures the seamless execution of projects from concept to launch. The Specialist translates business needs into actionable requirements, oversees development and testing, ensures infrastructure readiness, and supports product stabilization post-launch when needed.
 
 
 This position requires a unique blend of project coordination, stakeholder engagement, and delivery ownership&mdash;while ensuring that solutions are scalable, resilient, user-centric, and future-proof. The role may also temporarily assume product ownership responsibilities during stabilization or transition periods.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Project Management &amp; Delivery
 </li>
 <ul>
 <li>
 Lead the full lifecycle of digital initiatives from initiation to deployment, including scoping, resource planning, execution, and delivery.
 </li>
 <li>
 Define project objectives, success criteria, and delivery timelines in alignment with business goals.
 </li>
 <li>
 Track progress, manage dependencies, monitor KPIs, and ensure projects are delivered on time, within scope, and on budget.
 </li>
 <li>
 Coordinate feedback loops and iteration cycles during product stabilization post-launch.
 </li>
 </ul>
 <li>
 Cross-functional Coordination
 </li>
 <ul>
 <li>
 Serve as the bridge between Digital Services &amp; Growth, digital development leads, UX/UI teams, and the technology function.
 </li>
 <li>
 Facilitate alignment between business requirements and technical execution across all phases of development.
 </li>
 <li>
 Ensure that Figma designs, wireframes, and user journeys developed by business and UX teams are implemented accurately by the development teams.
 </li>
 </ul>
 <li>
 Requirements Gathering &amp; Documentation
 </li>
 <ul>
 <li>
 Collect and structure functional and non-functional requirements from business stakeholders.
 </li>
 <li>
 Translate business needs into clear user stories and development specifications.
 </li>
 <li>
 Validate requirements with developers and contribute to sprint planning sessions.
 </li>
 </ul>
 <li>
 Design Implementation &amp; Infrastructure Readiness
 </li>
 <ul>
 <li>
 Guarantee that design standards, UX expectations, and business-led journeys are properly applied and executed in delivered products.
 </li>
 <li>
 Coordinate with the technology team to ensure the right hosting environments, APIs, integrations, and security controls are in place.
 </li>
 <li>
 Validate infrastructure scalability, performance, and redundancy prior to launch.
 </li>
 </ul>
 <li>
 Go-Live Management &amp; Stabilization
 </li>
 <ul>
 <li>
 Coordinate UAT, QA testing, and launch readiness with business and development teams.
 </li>
 <li>
 Oversee go-live procedures and ensure knowledge transfer to the Digital Services team or business owner.
 </li>
 <li>
 When needed, assume interim product ownership&mdash;monitoring usage, collecting feedback, prioritizing enhancements, and supporting initial post-launch improvements until handover.
 </li>
 </ul>
 <li>
 Stakeholder &amp; Risk Management
 </li>
 <ul>
 <li>
 Conduct regular project reviews, report on risks/issues, and drive resolution plans with relevant teams.
 </li>
 <li>
 Ensure business and technical stakeholders remain informed and engaged throughout the project lifecycle.
 </li>
 <li>
 Maintain proper documentation, delivery artifacts, and issue tracking logs.
 </li>
 </ul>
 <li>
 Continuous Improvement &amp; Future-readiness
 </li>
 <ul>
 <li>
 Promote best practices in digital delivery, agile collaboration, and product lifecycle management.
 </li>
 <li>
 Recommend improvements based on analytics, user feedback, and performance monitoring.
 </li>
 <li>
 Ensure solutions are designed to be scalable, secure, and adaptable to future business or technical needs.
 
 </li>
 </ul>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Software Engineering, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in application development or digital solution implementation.
 </li>
 <li>
 At least 2 years of hands-on involvement in digital transformation projects.
 </li>
 <li>
 Proven experience with mobile platforms (iOS or Android) and/or eCommerce solutions.
 </li>
 <li>
 Experience contributing to enterprise digital strategy and aligning it with business architecture.
 </li>
 <li>
 Strong background in Design Thinking and stakeholder collaboration to shape digital strategies.
 </li>
 <li>
 Skilled in designing future-state business capabilities, roles, processes, and systems.
 </li>
 <li>
 Ability to translate business priorities into actionable roadmaps and drive execution.
 </li>
 <li>
 Experienced in facilitating workshops with executives and cross-functional teams to align on outcomes.
 </li>
 <li>
 Business-first approach to process design, with technology selection based on clarified needs.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong understanding of mobile app and eCommerce architecture, design patterns, and user experience principles.
 </li>
 <li>
 Familiarity with cross-platform development tools such as React Native, Flutter, Angular, and Drupal.
 </li>
 <li>
 Working knowledge of Agile, Scrum, and hybrid delivery methodologies, with hands-on experience supporting iterative development cycles.
 </li>
 <li>
 Proven ability to manage and implement successful digital projects in fast-paced, cross-functional environments.
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to troubleshoot, optimize, and support performance improvement efforts.
 </li>
 <li>
 Effective communicator with the ability to present and articulate concepts and technical information to both technical and executive-level audiences.
 </li>
 <li>
 Good understanding of security best practices, hosting requirements, and infrastructure considerations such as scalability, redundancy, and performance.
 </li>
 <li>
 Familiarity with cloud platforms (e.g., AWS, Azure, GCP), APIs, and containerized environments (e.g., Docker).
 </li>
 <li>
 Proficient in using project collaboration and version control tools (e.g., Git, Jira, Confluence).
 </li>
 <li>
 Knowledge of RESTful API concepts, microservices architecture, and modern software delivery practices.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2018 - Digital Projects Specialist

<div>
 
 About The Role
 
 
 
 The role will involve the planning, deployment, operations, and optimization of the transmission networks to ensure high-quality, reliable, and cost-efficient services. The role requires expertise in mobile and fixed access technologies, combined with strong operational governance, vendor management, regulatory compliance, commercial awareness, and a strategic view of the evolving
 
 
 telecom landscape to deliver on network performance and business objectives.
 
 
 Main Responsibilities &amp; Duties
 
 
 Transmission Network Operations
 
 
 <ul>
 <li>
 Handle and optimize transmission infrastructure, including microwave, fiber, DWDM, and leased lines.
 </li>
 <li>
 Ensure sufficient transmission capacity to support network growth and service quality requirements.
 </li>
 <li>
 Handle planning, deployment, and maintenance of backbone, backhaul, and last-mile transmission networks.
 
 
 </li>
 </ul>
 Operations, SLAs &amp; KPIs
 
 
 <ul>
 <li>
 View day-to-day operations of transmission domains to ensure network stability, availability, and reliability.
 </li>
 <li>
 Define, monitor, and govern SLAs and KPIs related to service performance, incident response, and fault resolution.
 </li>
 <li>
 Ensure adherence to operational processes, preventive maintenance schedules, and escalation procedures.
 </li>
 <li>
 Drive continuous service improvement through root cause analysis, operational audits, and corrective action plans.
 
 
 </li>
 </ul>
 Vendor Management &amp; Governance of Managed Services
 
 
 <ul>
 <li>
 Support the management of relationships with equipment vendors and managed services partners to help ensure contractual commitments are met.
 </li>
 <li>
 Monitor day-to-day partner performance against SLAs, KPIs, and operational deliverables, and escalate issues as needed.
 </li>
 <li>
 Assist in conducting vendor performance reviews, tracking compliance requirements, and preparing reports to support accountability.
 </li>
 <li>
 Contribute to cost efficiency and service quality by following established vendor governance processes and supporting contract management activities.
 
 
 </li>
 </ul>
 Regulatory Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure full compliance with national telecom regulatory requirements, standards, and licensing conditions.
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory guidelines impacting transmission, and network operations.
 </li>
 <li>
 Prepare and submit required reports, audits, and documentation to regulatory authorities.
 </li>
 <li>
 Collaborate with internal teams and external regulators during audits, inspections, and compliance checks.
 </li>
 <li>
 Ensure all network activities (planning, deployment, operations) are aligned with legal and regulatory frameworks.
 
 
 </li>
 </ul>
 Telecom Landscape Overview
 
 
 <ul>
 <li>
 Maintain an understanding of global and regional telecom trends, including transport network , 5G/6G backhaul readiness, and fiber technology deployment
 </li>
 <li>
 Anticipate market developments and regulatory shifts and align network operations to support long-term business growth.
 </li>
 <li>
 Contribute to corporate strategy by ensuring the network is prepared for future digital services, convergence, and new revenue streams.
 
 
 </li>
 </ul>
 Technology &amp; Innovation
 
 
 <ul>
 <li>
 Stay up to date with advancements in transmission network (MPLS, DWDM, SRv6,)
 </li>
 <li>
 Support network modernization initiatives, including IP migration and transport transformation.
 
 
 </li>
 </ul>
 
 Perform Other Relevant Tasks As Required.
 
 
 
 What We Need From You
 
 
 This section will have bullet points containing the below information:
 
 
 Proven experience with transmission mediums such as microwave, fiber optics, and IP-based transport.
 
 
 <ul>
 <li>
 Education
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecommunications, Electrical/Electronic Engineering, or related field.
 </li>
 </ul>
 <li>
 Experience
 </li>
 <ul>
 <li>
 Minimum 3-5 years of experience in transmission network planning, optimization, operations, and transmission management.
 </li>
 </ul>
 <li>
 Skills and Knowledge
 </li>
 <ul>
 <li>
 Strong understanding transport (DWDM, MPLS. SRv6) and fixed broadband solutions.
 
 </li>
 </ul>
 </ul>
 Excellent analytical, troubleshooting, and problem-solving skills.
 
 
 SLA/KPI definition, monitoring, and governance.
 
 
 Vendor governance and contract management.
 
 
 Telecom regulations, and compliance frameworks.
 
 
 Equal Employment Opportunity Statement
 
 
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN1989 - Transmission Specialist

<div>
 
 About The Role
 
 
 
 The Radio Specialist is responsible for the technical design, implementation, and optimization of radio access networks to provide reliable coverage and service quality. The role involves conducting frequency planning, performing drive tests, analyzing KPIs, and resolving interference and handover issues. It requires hands-on expertise in multi-generation RAN technologies (2G/3G/4G/5G), strong problem-solving abilities, and close coordination with transmission and core network teams to maintain optimal network performance.
 
 
 Main Responsibilities &amp; Duties
 
 
 <ul>
 <li>
 Radio Network Planning &amp; Optimization
 </li>
 <li>
 Participate in the end-to-end radio network design, capacity planning, and coverage expansion.
 </li>
 <li>
 Participate in the optimization activities to ensure quality of service (QoS), capacity utilization, and customer experience targets are achieved.
 </li>
 <li>
 Monitor, troubleshoot performance issues, and recommend enhancements.
 </li>
 <li>
 Operations
 </li>
 <li>
 Run the day-to-day operations of radio domains to ensure network stability, availability, and reliability.
 </li>
 <li>
 Monitor, and govern SLAs and KPIs related to service performance, incident response, and fault resolution.
 </li>
 <li>
 Ensure adherence to operational processes, preventive maintenance schedules, and escalation procedures.
 </li>
 <li>
 Drive continuous service improvement through root cause analysis, operational audits, and corrective action plans.
 </li>
 <li>
 Vendor Management &amp; Governance of Managed Services
 </li>
 <li>
 Support the management of relationships with equipment vendors and managed services partners to help ensure contractual commitments are met.
 </li>
 <li>
 Monitor day-to-day partner performance against SLAs, KPIs, and operational deliverables, and escalate issues as needed.
 </li>
 <li>
 Assist in conducting vendor performance reviews, tracking compliance requirements, and preparing reports to support accountability.
 </li>
 <li>
 Contribute to cost efficiency and service quality by following established vendor governance processes and supporting contract management activities.
 </li>
 <li>
 Regulatory Compliance &amp; Governance
 </li>
 <li>
 Ensure full compliance with national telecom regulatory requirements, standards, and licensing conditions.
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory guidelines impacting spectrum and network operations.
 </li>
 <li>
 Prepare and submit required reports, audits, and documentation to regulatory authorities.
 </li>
 <li>
 Collaborate with internal teams and external regulators during audits, inspections, and compliance checks.
 </li>
 <li>
 Ensure all network activities (planning, deployment, operations) are aligned with legal and regulatory frameworks.
 </li>
 <li>
 Telecom Landscape Overview
 </li>
 <li>
 Maintain a strategic understanding of global and regional telecom trends, including spectrum evolution, 5G/6G readiness, and fiber expansion.
 </li>
 <li>
 Anticipate market developments and regulatory shifts and align network strategies to support long-term business growth.
 </li>
 <li>
 Contribute to corporate strategy by ensuring the network is prepared for future digital services, convergence, and new revenue streams.
 </li>
 <li>
 Technology &amp; Innovation
 </li>
 <li>
 Stay up to date with advancements in mobile (2G/3G/4G/5G) and fixed broadband technologies.
 </li>
 <li>
 Support network modernization initiatives, including IP migration and transport transformation.
 </li>
 <li>
 Perform other relevant tasks as required.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 This section will have bullet points containing the below information:
 
 
 <ul>
 <li>
 Education
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Telecommunications, Electrical/Electronic Engineering, or relevant field.
 </li>
 </ul>
 <li>
 Experience
 </li>
 <ul>
 <li>
 Minimum 3-5 years of experience in radio network planning, optimization, operations, and transmission management.
 </li>
 </ul>
 <li>
 Skills and Knowledge
 </li>
 <ul>
 <li>
 Strong understanding of mobile technologies (2G, 3G, 4G, 5G) and fixed broadband solutions.
 </li>
 <li>
 Excellent analytical, troubleshooting, and problem-solving skills.
 </li>
 <li>
 Radio frequency planning &amp; optimization tools knowledge. Transmission network design and capacity planning.
 </li>
 <li>
 SLA/KPI definition, monitoring, and governance.
 </li>
 <li>
 Vendor governance and contract management.
 </li>
 <li>
 Telecom regulations, spectrum management, and compliance frameworks.
 
 </li>
 </ul>
 </ul>
 Equal Employment Opportunity Statement
 
 
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN1988 - Radio Specialist

<div>
 
 About The Role
 
 
 
 Lead the creative vision of the in-house agency, ensuring all creative work is innovative, impactful, and aligned with Zain&rsquo;s brand strategy. The Creative and Art Expert will drive campaign concepts across channels, guide the creative team, and maintain world-class standards of design and storytelling that strengthen the brand&rsquo;s position in the market.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Define, own, and drive the creative direction across all campaigns, platforms, and brand touchpoints.
 </li>
 <li>
 Translate business and marketing objectives into compelling creative strategies and executions.
 </li>
 <li>
 Oversee, mentor, and inspire a multidisciplinary team of designers, videographers, animators, and other creative talents.
 </li>
 <li>
 Ensure consistency with brand guidelines, tone of voice, and overall brand positioning across all outputs.
 </li>
 <li>
 Present creative strategies, campaign ideas, and design concepts to senior stakeholders and secure alignment.
 </li>
 <li>
 Collaborate with internal teams (Marketing, Commercial, Product) to deliver effective and timely creative solutions.
 </li>
 <li>
 Review and approve creative work to maintain excellence and ensure deliverables meet both strategic and quality standards.
 </li>
 <li>
 Stay ahead of design, technology, and cultural trends, embedding innovation into the creative process.
 </li>
 <li>
 Foster a collaborative and high-performance creative culture within the team.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Graphic Design, Fine Arts, Visual Communications, or related field.
 </li>
 <li>
 8+ years of experience in creative roles
 </li>
 <li>
 Experience working within telecom, digital-first, or consumer brands is an advantage.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong portfolio demonstrates creative work &amp; ideation of campaigns across offline, digital, social, brand campaigns, and integrated marketing.
 </li>
 <li>
 Proven leadership skills with the ability to inspire, mentor, and manage a creative team.
 </li>
 <li>
 Excellent communication, collaboration, and presentation abilities.
 </li>
 <li>
 Strategic mindset with a deep understanding of branding, storytelling, and customer engagement.
 
 
 </li>
 </ul>
 Equal Employment Opportunity Statement
 
 
 We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN1982 - Creative and Art Expert

<div>
 
 About The Role
 
 
 
 The Tax compliance specialist will play a crucial role in ensuring precise and timely compliance with all indirect and emerging direct tax obligations, specifically
 
 Value Added Tax (VAT) in Bahrain
 
 and
 
 Domestic Minimum Top-up Tax (DMTT)
 
 requirements. The role supports the organization in meeting its legal and regulatory tax obligations, mitigating tax risks, and contributing to the development of robust tax governance frameworks in alignment with regional tax reforms.
 
 
 What We Need From You
 
 
 
 VAT Compliance
 
 
 
 <ul>
 <li>
 Prepare, review, and file timely and accurate VAT returns in compliance with Bahrain&rsquo;s National Bureau for Revenue (NBR) regulations for the Telco as well as relevant subsidiaries.
 </li>
 <li>
 Ensure proper VAT treatment of transactions across departments/ business units/ subsidiaries.
 </li>
 <li>
 Reconcile VAT general ledger accounts and manage input/output VAT reporting for all relevant entities.
 </li>
 <li>
 Maintain up-to-date records and documentation to support all VAT filings and audits.
 </li>
 <li>
 Respond to NBR queries, VAT audits, and assessments, ensuring resolution in compliance with applicable laws.
 
 
 </li>
 </ul>
 
 DMTT And Pillar Two
 
 
 
 <ul>
 <li>
 Monitor developments and regulatory updates related to DMTT and OECD Pillar Two in the GCC.
 </li>
 <li>
 Support the implementation of internal frameworks to comply with DMTT requirements across group entities.
 </li>
 <li>
 Assist in preparing Effective Tax Rate (ETR) calculations and modeling top-up tax exposures.
 </li>
 <li>
 Coordinate with external tax advisors and internal finance teams on DMTT strategy and readiness.
 </li>
 <li>
 Ensure timely and accurate reporting of relevant data for global and local compliance.
 
 
 </li>
 </ul>
 
 Tax Governance &amp; Reporting
 
 
 
 <ul>
 <li>
 Maintain comprehensive and audit-ready tax records and documentation.
 </li>
 <li>
 Assist in periodic tax risk assessments and support control implementation to mitigate exposure.
 </li>
 <li>
 Support the development and communication of internal tax compliance policies and updates.
 </li>
 <li>
 Contribute to knowledge sharing across departments regarding VAT and emerging direct tax rules.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance or related field.
 </li>
 <li>
 Professional certification is an advantage (e.g. ACCA, CMA).
 </li>
 <li>
 Minimum 4 years of relevant experience in tax compliance, with a strong focus on VAT in Bahrain
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of indirect tax laws and corporate tax developments in the GCC
 </li>
 <li>
 Ability to interpret complex tax regulations and apply them effectively
 </li>
 <li>
 Proficiency with ERP systems
 </li>
 <li>
 Capable of working independently and collaboratively across departments.
 </li>
 <li>
 Comfortable engaging with tax authorities and external consultants
 </li>
 <li>
 Prior experience in Big 4 or a multinational corporate tax function
 </li>
 <li>
 Experience with tax audits or government tax reviews
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2001 - Tax Compliance Specialist

<div>
 
 About The Role
 
 
 
 The B2B Technical Support Trainee will play a support role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Assist in the communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
 </li>
 <li>
 Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
 </li>
 <li>
 Support in handling all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
 </li>
 <li>
 Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
 </li>
 <li>
 Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
 </li>
 <li>
 Assist in restoring faults whenever possible, minimizing downtime for enterprise customers.
 </li>
 <li>
 Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
 </li>
 <li>
 Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
 </li>
 <li>
 Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
 </li>
 <li>
 Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
 </li>
 <li>
 Maintain a history log for all events and activities related to enterprise customers.
 </li>
 <li>
 Perform all other related duties as assigned by the department.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
 </li>
 <li>
 Excellent communication and interpersonal skills
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
 </li>
 <li>
 Experience in Technical support is a plus.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2009 - Generation Z, B2B Technical Support Trainee

Join Zain Bahrain and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.