Qureos Mentor

Zain Kuwait

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 About The Role
 
 
 
 Prepaid Segments supports in the development and execution of commercially attractive, above the line, Prepaid voice and broadband acquisitions products, services and campaigns that cater to the consumer segment. The Prepaid Analyst aids in the definition of the strategy, analyzes trends and customer preferences, and often leads the documentation effort concerning concept papers, value propositions, product specifications. Additionally, the Prepaid Analyst will be required to coordinate with various stakeholders across Zain to help ensure the consistent and timely production of initiatives
 
 
 
 Responsibilities
 
 
 
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 Support the development and documentation of product designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.) communicate in- depth business requirements to technical teams
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 Coordination with relevant stakeholders including internal Marketing (Budgeting, Planning, and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches
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 Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly.
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 Research industry trends to identify and respond to developments relevant to Zain
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 Benchmark international markets with regard to ATL Prepaid products, services and customer requirements, derive learnings for Zain and report to Segment management to support the generation of initiative ideas
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 Liaise with marketing functions (Budgeting, Planning and Customer Insights) to develop deeper understanding of acquisition trends and behavior, as well as competition developments in order support the development of customer value propositions for new acquisition related offerings, promotions and campaigns
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 Verify and health check outputs from Business Intelligence team based on knowledge of the business and available sources.
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 Support in the market sizing of potential opportunity for new products, via value proposition and business case presented by Segments and CVM teams
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 Monitor operational and financial KPIs by conducting daily, weekly and monthly statistical reports, and ensure targets are met, provide regular reporting to management
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 Analyze recorded performance based on KPIs and provide actionable insights
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 Support in collaborating with remaining marketing teams to achieve commercial ambitions including: (expansion of core offerings, boosters, add-ons, channel load migration initiatives, channel experience enhancement initiatives, and BTL opportunities)
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 Assist in taking an active role in supporting the Operational Marketing Director in identifying and overseeing new business partnership opportunities and value-add creations to add to the Zain Portfolio
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 Ensure close coordination with Sales / Care / Digital departments and ensure ambitious product &amp; service levels are achieved / enhanced for the postpaid segment
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 Assist in the facilitation of effective &amp; efficient development &amp; roll-out of services and features in close coordination with all stakeholders
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 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
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 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
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 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
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 What We Need From You
 
 
 
 Skills
 
 
 
 
 Education Level/ Major:
 
 
 
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 Proven ability to build enduring professional relationships leading to outstanding performance
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 Strong organization and project management skills
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 Proficiency in agile methodologies
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 Knowledge of project management tools, like Jira or Trello
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 Advanced Microsoft Office toolkit (Excel, pptx)
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 Strong digital and analytical skillset
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 Ability to translate complex concepts into simplified business rules
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 Ability to support in brainstorming technical solution workarounds in product design without hampering customer experience
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 Customer journey design experience
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 Excellent negotiation skills
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 Excellent verbal communication skills
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 Motivated and self-driven, with a proven history of success in previous roles
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 Good interpersonal and customer care skills
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 Strong problem-solving skills and ability to identify and frame key issues
 
 
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 High reliability in executing tasks within expected timeframe and to expected quality standards
 
 
 Bachelor&rsquo;s Degree required Business or a related field; Master&rsquo;s in business/MBA preferred
 
 
 
 Years Of Experience
 
 
 
 +3
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
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 Resume/CV
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 Passport-size photograph
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 Highest Education Qualification
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 Copy of Civil ID/Passport
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 </ul>
</div>

ZAIN1959 - Prepaid Segments

<div>
 
 About The Role
 
 
 
 <ul>
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 Lead, manage, and mentor the Strategic Customer Success Account Managers, providing guidance, support, and performance feedback to drive a customer-first culture.
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 Monitor the provision of Level 2 support to enterprise customers, ensuring timely, empathetic, and effective resolution of technical issues that strengthens long-term customer relationships.
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 Collaborate with Marketing, Sales, and Operations to capture customer feedback, address recurring challenges, analyze trends, and align on customer experience initiatives that drive continuous service improvements
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 Act as a key escalation point for critical customer issues, ensuring cross-functional coordination, ownership, and accountability until resolution is achieved.
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 Monitor and track escalated issues, maintaining transparent and regular communication with customers and internal stakeholders to reinforce trust and reliability.
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 Ensure the maintenance of accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system, enabling data-driven insights for customer experience enhancements.
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 Provide coaching, mentoring, and ongoing training to Customer Success Account Managers to strengthen not only their technical skills and product knowledge but also their customer engagement and communication capabilities.
 
 
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 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
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 Ability to lead, inspire and motivate stakeholders towards a common goal
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 Ability to efficiently manage one's own time and the time of others
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 Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management
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 Ability to troubleshoot problems, analyze data and monitor systems
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 Ability to adapt to new digital technologies and trends remaining at the forefront of innovation
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 Excellent written and verbal communication skills
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 Excellent negotiation skills to express ideas and align stakeholders
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 Solid understanding of the telecommunications industry including the latest technological trends
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 Strong problem-solving skills and ability to identify and frame key issues
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 Ability to identify, assess and manage risks
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 Strong organization and project management skills
 
 
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 </ul>
 Education Level &amp; Major: Bachelor&rsquo;s Degree required, Business, Marketing or a related field
 
 
 Master&rsquo;s in business/MBA preferred
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1944 - Strategic Customer Success Team Leader

<div>
 
 About The Role
 
 
 
 We are actively recruiting for talented, smart, capable graduates who are willing to join us and embark on a journey so exciting, it can only be compared to a rocket ship landing on a different planet.
 
 
 If you are a Graduate in MIS, Engineering, Computer Science, then we want to talk to you.
 
 
 We have various divisions (Technology, Marketing, Finance, HR, Business Performance, Strategy) and within these divisions, we are looking for analytical, structured and fun individuals to work on various projects.
 
 
 A typical day is not so typical in that you could be number crunching one day, preparing a research report the next day or simply attending important meetings.
 
 
 The future is you.
 
 
 What We Need From You
 
 
 It's simple! You need to hold a Bachelors Degree in either MIS, Engineering, Telecom Engineering, Computer Science.
 
 
 You will need to have either Interned in a company or have had some exposure to the working world. It's not easy out there!
 
 
 You will need to be professional, articulate and interested in a career with Zain.
 
 
 To succeed in this role, you will need to possess the following soft skills:
 
 
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 Results driven
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 Be able to create strong peer relationships
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 An excellent communicator.
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 Strong analytical skills and problem solving skills.
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 The ability to plan.
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 Excellent presentation skills.
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 Ethical and hardworking.
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 Excellent interpersonal skills.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1471 - Technical Opportunities for Recent Graduates

Join Zain Kuwait and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain Kuwait

ABOUT_COMPANY

ZAIN1959 - Prepaid Segments

ZAIN1944 - Strategic Customer Success Team Leader

ZAIN1959 - Prepaid Segments

ZAIN1471 - Technical Opportunities for Recent Graduates