Qureos Mentor

Zain Kuwait

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 About The Role
 
 
 
 
 SUMMARY ROLE
 
 
 
 Designing, developing, and supporting integration solutions that enable seamless data exchange between enterprise systems. The role involves working with APIs, middleware, and ESB platforms to implement integration logic, troubleshoot issues, and ensure reliable system communication. In addition to technical development, the role contributes to solution design, documentation, and coordination with internal teams and external vendors, ensuring that integrations align with business requirements and industry standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Develop and maintain integration workflows using APIs, ESB, and middleware platforms.
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 Ensure accurate and secure data exchange between systems through proper mapping, transformation, and routing logic.
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 Collaborate with architects, team leads, and business stakeholders to understand integration requirements.
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 Implement integration solutions in alignment with internal architecture guidelines and industry standards to ensure interoperability, security, and maintainability.
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 Troubleshoot and resolve integration issues in coordination with support and vendor teams.
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 Create and maintain technical documentation for integration designs, data mappings, and configurations.
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 Perform integration testing, validation, and support go-live deployments.
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 Monitor the performance of integration services and escalate critical issues proactively.
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 Ensure integration practices comply with internal standards and external frameworks.
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 Participate in scheduled on-call support to assist with critical issues and ensure system continuity.
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 Contribute to automation and process improvement initiatives within the integration environment.
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 Support knowledge transfer and code reviews.
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 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
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 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 
 
 </li>
 </ul>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
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 API Integration
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 ESB (Enterprise Service Bus)
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 Data Transformation (XML, JSON)
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 Scripting (Java, Python, JavaScript)
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 Middleware Configuration
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 CI/CD Awareness
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 Process Mapping
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 Troubleshooting
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 Technical Documentation
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 Standards Compliance
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 Communication
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 Time Management
 
 
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 </ul>
 Vendor Coordination
 
 
 
 EDUCATION LEVEL
 
 
 
 Bachelor&rsquo;s Degree, Engineering/Computer Science or equivalent
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2246 - Integration

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 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
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 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
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 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
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 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
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 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
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 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
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 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
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 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
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 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
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 Strong analytical mindset with the ability to translate data into actionable insights.
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 Demonstrated experience in process improvement, quality management, or business transformation roles.
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 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
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 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
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 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
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 High level of attention to detail combined with strategic thinking.
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 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
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 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2243 - Business Excellence

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 About The Role
 
 
 
 The
 
 Site Reliability Analyst
 
 supports the reliability, performance, and scalability of Zain's digital services. This entry-level position involves proactive monitoring, basic incident response, documentation, and system analysis to ensure consistent digital operations. The role also assists in implementing automation practices and disaster recovery activities under the guidance of senior team members.
 
 
 
 Responsibility
 
 
 
 <ul>
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 Application Log Monitoring: Enable and monitor application logs to track performance and diagnose issues proactively.
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 System Maintenance and Scaling: Oversee system uptime, maintenance, and scaling to meet operational demands and business continuity requirements.
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 Reporting and Analytics: Generate operational and functional reports to provide insights into system performance and departmental operations.
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 Alerting System Development: Design, develop, and manage alerting systems using APM tools to promptly address issues and maintain system stability.
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 Applications logs management: Design, develop and manage a centralized digital channels logs management, and ensure its accessibility using APM tools to promptly track end user behavior in backend and frontend systems.
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 Process Automation: Develop and implement automated operational processes to enhance efficiency and reduce manual workload.
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 Technical Configurations: Apply and manage technical configurations to maintain system integrity and functionality.
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 Customer Care Resolution: Manage and resolve customer care remedies and complaints, providing timely and effective solutions.
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 JIRA Service Management: Utilize JIRA Service Management to handle internal customer requests and issues, ensuring efficient workflow management.
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities to all youth .
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Operating Systems &amp; Infrastructure Awareness
 </li>
 <li>
 Troubleshooting &amp; Root Cause Thinking
 </li>
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 Intermediate - Networking background
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 Intermediate - Programming and development (Java script, React, React Native &hellip;etc.)
 </li>
 <li>
 Intermediate - SQL/ PLSQL
 
 
 </li>
 </ul>
 Education Level &amp; Major: Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a any related field.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2182 - Prepaid Customer Value Management

Join Zain Kuwait and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain Kuwait

About Company

ZAIN2246 - Integration

ZAIN2243 - Business Excellence

ZAIN2253 - Site Reliability Engineering

ZAIN2236 - Transport Network

ZAIN2182 - Prepaid Customer Value Management