Qureos Mentor

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.
 
 
 
 Responsibilities
 
 
 
 Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements
 
 
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 Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge
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 Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan
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 Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance
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 Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints
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 Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas
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 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
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 Excellent verbal and written communications skills
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 Proficiency in agile methodologies
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 Knowledgeable in CRM systems
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 CRM applications experience
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 Knowledge of CRM support processes specific to the telecom industry
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 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
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 <li>
 Competency in SQL &amp; Python is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2198 - Customer Relationship Management

<div>
 
 About The Role
 
 
 
 
 SUMMARY ROLE
 
 
 
 Execute the day-to-day implementation, monitoring, and maintenance of transport network infrastructure. Ensure seamless integration of systems to support mobile, fixed, and B2B services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Install, configure, and test transport network equipment, including RON, GPON, and DWDM systems.
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 Perform preventive and corrective maintenance to ensure optimal uptime.
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 Support capacity expansions and infrastructure upgrades.
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 Monitor alarms, analyze logs, and respond to incidents promptly.
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 Maintain accurate records of network inventory, configurations, and updates.
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 Assist specialists and professionals in troubleshooting escalated issues
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminates hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Hands-on configuration &amp; installation
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 Problem-solving &amp; troubleshooting
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 Attention to detail &amp; documentation
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 Ability to learn and adapt to new technologies
 
 
 </li>
 </ul>
 Education
 
 
 Bachelor&rsquo;s degree in Electrical or Computer Engineering.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2236 - Transport Network

<div>
 
 About The Role
 
 
 
 The Network Assurance Analyst is responsible for reviewing the operator&rsquo;s network elements and operational systems and the implementation of controls to detect/prevent/mitigate errors affecting potential or generated revenue.
 
 
 
 Responsibility
 
 
 
 <ul>
 <li>
 Identify "risk", operational and financial impacts relating to systems and network elements and facilitate the implementation of required controls to mitigate identified risks.
 </li>
 <li>
 Troubleshoot revenue programs and billing system parameters for accurate and proper billing set up and price rating accuracy.
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 Carry out revenue assurance activities for revenue streams monitoring and follow up alarms raising by RA system and other controls assurance activities.
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 Asses implemented controls for efficiency and effectiveness and develop and monitor KPIs for difference core areas of revenue streams
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 Conduct review of revenue booking and conduct analysis of revenue and other important trends
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 Participate in cross-functional teams to resolve revenue assurance and network assurance issues and develop/implement the necessary controls.
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 Maintain Revenue Assurance department systems, system upgrades, software upgrades and hardware implementation.
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 Engage in Zain&rsquo;s general network projects and assess the impact of such project on RA functions and end customers.
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 Perform acceptance testing for the new developed RA adapter, new software/application release or upgrades to ensure functionality and adherence to Zain's standards.
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 Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business.
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 Assure the integrity of RA system&rsquo;s data and maintain the accuracy of the system&rsquo;s reference data.
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 Monitor the daily performance and usage trends generated by the revenue assurance tool.
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 Perform cross-systems validation to assure systems synergy.
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 Create, maintain, and enhance best practice standards in written evidence, analytical charts, and written reports/presentations.
 </li>
 <li>
 Document the department&rsquo;s existing workflows and processes
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activitie
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Expertise in revenue assurance systems
 </li>
 <li>
 Excellent understanding of network elements and their assurance within the telecom sector
 </li>
 <li>
 Understanding of modelling, financial accounting and reporting
 </li>
 <li>
 Ability to run deep dive analyses
 </li>
 <li>
 Experience with data mining, analytics, dashboards and problem structuring
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 <li>
 Understanding of SQL to query and manipulate large data sets for analysis
 </li>
 <li>
 Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Clear ability to understand the dynamics of financial data to extract relevant information
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to analyze a situation and produce creative, original and useful solutions
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 <li>
 Understanding of designing KPIs, reports, dashboards
 </li>
 <li>
 Strong understanding of telecommunications products, trends and technology markets
 
 
 </li>
 </ul>
 Education Level &amp; Major: Bachelor&rsquo;s degree in computer engineering, Information Technology, Management Information Systems, or a related field
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2166 - Network Assurance

Join Zain Kuwait and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain Kuwait

About Company

ZAIN2198 - Customer Relationship Management

ZAIN2236 - Transport Network

ZAIN2166 - Network Assurance