Qureos Mentor

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The CRM Junior is responsible for supporting the CRM Senior in CRM implementations (collaboration, review and approval), acting as technical testing resource during applicable phases of the project lifecycle. Performing support functions for applications post-implementation (past go-live). Supporting and maintaining systems and applications under CRM to achieve Zain's goals of customer satisfaction and speed to market.
 
 
 
 Responsibilities
 
 
 
 Review, analyze and approve the design and development of vendor modules and CRM applications, collaborate with the vendor on the development and documentation of technical requirements for solutions to develop design documents based on agreed upon requirements
 
 
 <ul>
 <li>
 Handover and transfer knowledge of new applications/services to the operations team and inform Zain users of changes to applications to ensure the proper transfer of information and knowledge
 </li>
 <li>
 Act as the testing resource during applicable phases of the project lifecycle (unit and integration testing) and perform acceptance testing for the new services/projects, software releases, upgrades and expansions and report status according to implementation plan
 </li>
 <li>
 Perform maintenance and administration of in-house developed applications to ensure that there are no drops in performance
 </li>
 <li>
 Perform second Level front-end application support to investigate and efficiently resolve trouble tickets and customer complaints
 </li>
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 Participate in evaluating and providing feedback for commercial concept papers and technical requirements and oversee pre-production and production environments for all systems to ensure the stability of systems and escalate risks to the concerned areas
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficiency in agile methodologies
 </li>
 <li>
 Knowledgeable in CRM systems
 </li>
 <li>
 CRM applications experience
 </li>
 <li>
 Knowledge of CRM support processes specific to the telecom industry
 </li>
 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
 </li>
 <li>
 Competency in SQL &amp; Python is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>


Job Id: KuH/+b0eihb4teWZM35jruWaePgcKUJainDn0BAqx7MXmkSp787uK8jsjqBpT/UXKU3NftB8Mh93PyNyaId4GCPOHWXlAUdQ27m9bpPz1rfe3w==

ZAIN1674 - CRM Analyst/ Professional

<div>
 
 About The Role
 
 
 
 The Integration Junior is responsible for supporting the integration Senior in integrating the new/updated system or solutions to the current available systems and ensuring the compatibility of such integration processes.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the integration of available systems to achieve business requirements
 </li>
 <li>
 Support evaluation of current systems/solutions to ensure that the departments&rsquo; needs are met with the current availability
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 <li>
 Support management of the integration roadmap with the integration senior and the department manager
 </li>
 <li>
 Ensure regular communication with functional area managers to understand information requirements, as well as opportunities in system usage, data integrity, etc.
 </li>
 <li>
 Support continuous improvement efforts in enhancing performance and providing increased functionality
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficiency in agile methodologies
 </li>
 <li>
 Knowledgeable of digital integration systems within the telecom industry
 </li>
 <li>
 Knowledge of support processes specific to the telecom industry
 </li>
 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
 </li>
 <li>
 Competency in SQL &amp; Python preferred
 </li>
 <li>
 Understanding of the software development process of carrier class software, including software lifecycle management, as well as automation and integration.
 </li>
 <li>
 Understanding of public, hybrid and on-premises Cloud-based deployments; able to handle and contrast different/competing technologies and standards - containers, Kubernetes, Openstack, Mano/NFV, hypervisors is a plus
 </li>
 <li>
 Strong digital and analytical skillset
 </li>
 <li>
 Customer journey design experience
 </li>
 <li>
 Good negotiation, interpersonal and customer care skills
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>


Job Id: E8n65hQ/SuHZaxJ2iSLGwPXJ7HdvI5ZluyQJpDhUuXRUACFkYT56nTBZdkvVd3CaWOt+fbn71WQ83u2LE4ADoY/nHlprV0VhVKlkmUfIthTP8g==

ZAIN1668 - Integration Analyst

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
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 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
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 Providing product and service information to customers.
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 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
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 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
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 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
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 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>


Job Id: sFlNDUT6FRNmK2aHsOjoTBC+LJLf+Ec3w6fqCCQtaUDwPsJx80VmUF3x6bzWUwoCGkjXQEvAsQ3IIwvk6htyzxfajM2r/Xj0CrUj4snx8DQTxA==

ZAIN1635 - Contact Center Agent

<div>
 
 About The Role
 
 
 
 The Technical Budgeting &amp; Contracts Management Senior is responsible for facilitating &amp; coordinating all necessary requirements for the generation of budget and its progress reports and updates. The specialist is also responsible for managing the internal cross-functional &amp; external interface with all other departments in Zain.
 
 
 <ul>
 <li>
 Monitor and track expenditures related to capital expenditures (CAPEX) and operational expenditures (OPEX), identifying variances and taking corrective action as necessary.
 </li>
 <li>
 Negotiate, execute, and administer contracts with vendors, suppliers, and subcontractors, ensuring compliance with terms and conditions.
 </li>
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 Liaise with internal stakeholders, including project managers, engineers, finance teams, and senior management, to communicate budgetary constraints, financial status, and contract-related matters.
 </li>
 <li>
 Report to senior management on departmental performance, budgetary status, contract administration issues, and other relevant matters.
 </li>
 <li>
 Initiate &amp; maintain an archive for technical divisions main CAPEX/OPEX expenditures to ensure best optimization of approved budget
 </li>
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 Review &amp; analyze technical division&rsquo;s main CAPEX/OPEX expenditures to validate Finance reports and/or recover any miss match for proper utilization &amp; reporting. Notification
 </li>
 <li>
 Prepare Purchase Requests Invoice payment releases and ensure proper procedures for Technical Divisions.
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 Consolidate; validate all data necessary for the development and generation of monthly progress reports and revisions to Technical Division annual budget.
 </li>
 <li>
 Analyze, track &amp; coordinate budget evolution till final approval to ensure alignment with division and company KPIs
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
 </li>
 <li>
 Advanced analytical skills with the ability to interpret financial data, identify trends, and make strategic recommendations.
 </li>
 <li>
 Knowledge of relevant regulations and standards, including ISMS, environmental requirements, and occupational health and safety.
 
 
 </li>
 </ul>
 Proficiency in MS Office suite, particularly Excel, for data analysis and reporting.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>


Job Id: 4Qi4fLMK3PWSzX/xi38sB/zmS5k3KoWnAsowCIZh6zT0nlBL11pD3FZUAoiHZMHeGXSiBumRuj3gGJf++B7IVR++KTR2vwFzejvTmmbmpg0NRQ==

ZAIN1776 - Technology Budgeting & Contracts Management

<div>
 
 About The Role
 
 
 
 The Youth &amp; Partnerships Coordinator - Professional is responsible for developing and managing strategic partnerships to enhance youth programs and initiatives. This role involves fostering relationships with key stakeholders, overseeing youth engagement projects, and ensuring alignment with the company&rsquo;s corporate affairs and relations objectives. The employee will collaborate with internal teams and external partners to drive impactful youth initiatives and strengthen partnerships that align with the organization&rsquo;s strategic goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Identify and cultivate relationships with potential partners, including businesses, non-profits, and community organizations, to support youth programs.
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 <li>
 Develop and manage partnership agreements, ensuring mutual benefits and long-term collaboration.
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 <li>
 Oversee the planning, execution, and evaluation of youth engagement initiatives and partnership programs.
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 <li>
 Ensure youth programs are delivered effectively, meeting quality standards and organizational objectives.
 </li>
 <li>
 Act as the primary point of contact for all youth and partnership-related inquiries, maintaining strong stakeholder relationships.
 </li>
 <li>
 Coordinate with internal teams to integrate youth and partnership initiatives with existing corporate social responsibility (CSR) efforts.
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 <li>
 Manage budgets related to partnership activities, ensuring cost-effectiveness and proper financial oversight.
 </li>
 <li>
 Track and analyze the performance of youth and partnership initiatives, providing reports and recommendations for improvement.
 </li>
 <li>
 Develop communication strategies to promote youth initiatives and partnerships across various platforms.
 </li>
 <li>
 Stay updated on industry trends, competitor activities, and best practices in youth engagement and partnership management.
 </li>
 <li>
 Ensure that all youth and partnership initiatives align with the company&rsquo;s brand values and messaging.
 </li>
 <li>
 Work closely with the brand, communications, and corporate relations teams to enhance visibility and impact.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong interpersonal and relationship management skills.
 </li>
 <li>
 Excellent communication and negotiation abilities.
 </li>
 <li>
 Project management skills, with the ability to oversee multiple initiatives simultaneously.
 </li>
 <li>
 Analytical skills to assess the impact of youth programs and partnerships.
 </li>
 <li>
 Knowledge of corporate social responsibility (CSR) and youth engagement strategies.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Experience using CRM tools and digital platforms for partnership management.
 </li>
 <li>
 Strong ethical standards and professionalism.
 </li>
 <li>
 Adaptability and ability to work in a dynamic environment.
 </li>
 <li>
 Highly motivated and results oriented.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Business Administration, Public Relations, Social Sciences, Marketing, or a related field.
 
 
 
 Years Of Experience
 
 
 
 +1
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>


Job Id: Ax4dKWLbT7I9WNu86oxsroaWGsjUQEbrtIm6suxk0BbsIJzkzFJx8zSDTE7c9nVYvOrSXFYmrJC5oA2cTumYVf1o1ZZtX3CtTeSJeFk2vjwr8Q==

ZAIN1728 - Youth & Partnerships

Join Zain Kuwait and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.