Qureos Mentor

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Information security job involves assessing the effectiveness of Information Security policies and pointing out vulnerabilities or lack of controls to mitigate a given risk and co-manage Business Continuity Plans. The security analyst will work with every department in the company to make recommendations for improvements and craft detailed design documents for them to implement. This job involves project management and It will also involve Information Security Administrator responsibilities.
 
 
 <ul>
 <li>
 Ensure the widespread support of and compliance with information security requirements.
 </li>
 <li>
 Administration and management of IT security Solutions (Hardware, Software) such as Servers, Firewalls, Network Devices, IPS, operating systems, Security Applications, Scanners.
 </li>
 <li>
 Perform various tests and penetration testing on systems and Zain's network ( LAN/WAN, and telecommunications) to capture vulnerabilities and to suggests corrective actions, so that those systems and networks is not interrupted..
 </li>
 <li>
 Make sure that all business applications include adequate security control measures.
 </li>
 <li>
 Be an in-house expert who assists with the improvement of security on information systems.
 </li>
 <li>
 Execute detailed Information Security audit procedures.
 </li>
 <li>
 To test, maintain, and follow up on all the information security systems and its alarms and incidents for a better availability.
 </li>
 <li>
 Acts as a technical consultant on information security incident investigations, forensic technical analyses, and possibility of data recovery.
 </li>
 <li>
 Implement Security Awareness Sessions for Zain employees.
 </li>
 <li>
 Analyze logs kept by computer and network access control systems to detect attempts at unauthorized use, and notifies the Information Security Team Leader as necessary.
 </li>
 <li>
 Provide business and technical advice and recommendations on a wide variety of information security issues, concerns, and problems
 </li>
 <li>
 Audit access control requests to make sure that only proper access is given to the proper individual as per the business needs.
 </li>
 <li>
 Audit newly installed equipment that are added to the network to make user that they comply with security requirements. Also to make sure that such new installation does not effect the live network.
 </li>
 <li>
 To be involved (co-manage) in the implementation of the ISO 27001, PCI and similar compliance audits and certifications.
 </li>
 <li>
 Lead Internal/External penetration tests and risk assessment exercises.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Apart from his/her job responsibilities, The Information Security Analyst will also perform the responsibilities of the IS Administrator when necessary.
 
 
 </li>
 </ul>
 To perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, and to report any information/physical security breaches or incidents to Data Control Department immediately. Also to ensure that all team members are following mentioned policies.
 
 
 What We Need From You
 
 
 <ul>
 <li>
 Security ownership (Treat security issues as their responsibility not someone else&rsquo;s)
 </li>
 <li>
 Risk-based thinking (Understanding severity of security issues, knows how to document risk)
 </li>
 <li>
 Clear and calm communication (Able to explain security issues to non-technical people, stay composed during incidents)
 </li>
 <li>
 Continuous learning and curiosity (Actively keep up with latest threats and trends, able to think in place of bad actors)
 </li>
 <li>
 Integrity (handles sensitive access and data ethically, escalates security issues instead of hiding them)
 
 
 </li>
 </ul>
 Bachelor&rsquo;s Degree
 
 
 Computer Science, Computer Engineering, Cybersecurity, MIS or any security relevant major
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2172 - Information Security

<div>
 
 About The Role
 
 
 
 The Corporate Sustainability Junior is responsible for coordinating and monitoring CSR initiatives and overall environmental Programs that impact the social and economic development of the community in line with company's strategy and objectives.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate the social responsibilities events to fulfill Zain's social awareness requirements.
 </li>
 <li>
 Coordinate internally for data collection from units and departments involved in related initiatives to ensure timely delivery.
 </li>
 <li>
 Follow up on youth related activities to enhance their skills and experiences.
 </li>
 <li>
 Analyze incoming proposals and recommendations to enhance the business and event management.
 </li>
 <li>
 Ensure effective communication of all environmental activities.
 </li>
 <li>
 Provide support when needed to different departments and business units to assess the environmental impact of their processes.
 </li>
 <li>
 Support the quantification, development, and visualization of corporate sustainability KPIs (such as rate of carbon emissions, paper and plastic usage, community contribution etc.) and development of recommended initiatives to enhance Zain&rsquo;s overall position relative to global best practices and support its leadership in Kuwait by championing corporate responsibility
 </li>
 <li>
 Assess the level of compliance to all legal, statutory and Zain Group requirements with environment protection guidelines.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong understanding of CSR initiatives.
 </li>
 <li>
 Ability to coordinate several initiatives.
 </li>
 <li>
 Excellent written and verbal communication.
 </li>
 <li>
 Strong data visualization capabilities (proficiency in Microsoft excel, modeling and data manipulation capabilities).
 </li>
 <li>
 High reliability in executing tasks within expected timeframe and to expected quality standards.
 </li>
 <li>
 Excellent listening and presentation skills.
 </li>
 <li>
 Ability to identify assess and manage risks.
 </li>
 <li>
 Strong organization and project management skills.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s Degree required; Marketing, Sustainability
 
 
 
 Years Of Experience
 
 
 
 +2
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2136 - Corporate Sustainability

<div>
 
 About The Role
 
 
 
 The Postpaid Offer Configuration supports the development and configuration of attractive and data-driven offers across Postpaid segments. Working closely with analytics, marketing, and technical teams, the analyst contributes to offer planning, documentation, and execution across B2C channels. This role is focused on ensuring timely, efficient, and insight-driven offer delivery that aligns with commercial goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first line of support for CVM offer configuration, banner setup, and digital ads, resolving issues or escalating as needed
 </li>
 <li>
 Coordinate with internal and external stakeholders to ensure timely and successful campaign and offer launches
 </li>
 <li>
 Support in planning, configuring, and documenting new offers, including drafting high-level technical requirements
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports to monitor KPIs and identify areas for improvement
 </li>
 <li>
 Generate monthly CVM-related reports for the CVM, digital, and analytics director
 </li>
 <li>
 Maintain effective coordination across teams when launching new CVM initiatives
 </li>
 <li>
 Prioritize tasks based on commercial value, strategic alignment, and customer impact
 </li>
 <li>
 Assist with customer base segmentation analysis to identify micro-segment targets
 </li>
 <li>
 Research market trends (loyalty, retention, churn, etc.) to inform CVM strategies
 </li>
 <li>
 Extract and analyze internal and external data to uncover trends, behavioral shifts, and performance evolution
 </li>
 <li>
 Design and deploy predictive models to support business objectives, including churn prediction, upsell propensity, and offer personalization
 </li>
 <li>
 Develop customer profiles and segmentation models to improve targeting accuracy across products, channels, and lifecycle stages
 </li>
 <li>
 Build internal and external use cases such as market benchmarking, penetration analysis, and data monetization solutions
 </li>
 <li>
 Translate business challenges (e.g., stagnant penetration rates, low conversion) into data-driven solutions
 </li>
 <li>
 Partner with commercial and marketing teams to define relevant segments and optimize campaign strategies
 </li>
 <li>
 Contribute to the development of real-time decisioning tools that enhance personalization and improve customer engagement
 </li>
 <li>
 Support in offer sizing, profitability analysis, and feasibility studies
 </li>
 <li>
 Develop and maintain offer documentation and support materials
 </li>
 <li>
 Liaise with marketing teams to incorporate customer behavior and market insights into campaign design
 </li>
 <li>
 Monitor and report on operational and financial KPIs, ensuring alignment with set targets
 </li>
 <li>
 Ensure compliance with environmental regulations and internal policies as mandated by statutory bodies and Zain Group
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and coordination abilities
 </li>
 <li>
 Good understanding of customer segmentation and journey mapping
 </li>
 <li>
 Basic knowledge of offer lifecycle and campaign execution
 </li>
 <li>
 Analytical mindset with ability to interpret data and identify trends
 </li>
 <li>
 Proficiency in Excel and PowerPoint; knowledge of SQL/VBA is a plus
 </li>
 <li>
 Familiarity with telecom products and services
 </li>
 <li>
 Organized, detail-oriented, and proactive team player
 </li>
 <li>
 Willingness to learn agile methodologies
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s Degree required; MIS / BI / Data Analyst &amp; Data Science or a related field
 
 
 
 Years Of Experience
 
 
 
 +5
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2028 - Postpaid Offer Configuration

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

Join Zain Kuwait and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zain Kuwait

About Company

ZAIN2172 - Information Security

ZAIN2136 - Corporate Sustainability

ZAIN2028 - Postpaid Offer Configuration

ZAIN1635 - Contact Center Agent