Urwah Admin

ZainTech

<div>The Team Leader &ndash; Tele Sales is responsible for leading a high-performing SMB sales development team focused on account growth, upsell revenue, cross-sell opportunities, and new SMB customer acquisition. The role combines frontline sales leadership with hands-on commercial engagement, ensuring consistent pipeline generation, deal conversion, and revenue growth across assigned SMB accounts.
Working closely with Sales leadership and Account Managers, the Team Leader drives performance across the SMB portfolio while fostering a results-oriented, customer-centric, and high-performance sales culture.
Responsibilities:
Sales Leadership &amp; Team Management<ul><li>
Lead, coach, and manage a team of Tele Sales Executives / SDRs responsible for SMB account management and lead generation</li><li>
Drive overall team performance across: Upsell revenue, Cross-sell opportunities, and New SMB customer acquisition</li><li>
Conduct regular coaching sessions, call reviews, and performance feedback discussions</li><li>
Foster a performance-driven and customer-focused team culture aligned with business objectives</li></ul>
Pipeline &amp; Revenue Growth<ul><li>
Drive account growth strategies across the SMB portfolio in collaboration with Sales leadership</li><li>
Ensure disciplined pipeline generation, progression, and deal closure across the team</li><li>
Monitor account expansion opportunities and ensure timely execution of upsell and cross-sell initiatives</li><li>
Personally engage in strategic or high-value SMB opportunities where required</li><li>
Support the team in improving conversion rates and accelerating pipeline movement</li></ul>
Sales Operations &amp; CRM Management<ul><li>
Ensure strong adherence to CRM hygiene, reporting accuracy, and forecasting discipline using Salesforce or similar platforms</li><li>
Monitor team activity metrics and pipeline health to ensure alignment with targets and KPIs</li><li>
Maintain visibility on account performance, pipeline coverage, and sales progression across the SMB portfolio</li><li>
Support data-driven decision-making through accurate reporting and sales insights</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with Account Managers and Sales leadership on: Account planning, Opportunity prioritization, and Revenue growth initiatives</li><li>
Collaborate with internal stakeholders to ensure alignment on customer engagement and commercial priorities</li><li>
Support continuous improvement of SMB sales processes and customer engagement approaches</li></ul> 

Requirements 
<ul><li><ul><li>
4&ndash;7 years of experience in: B2B sales, Inside sales, SMB account management, Lead generation environments</li><li>
Proven track record in: Upselling, Cross-selling, Closing SMB and short-cycle sales opportunities</li><li>
Prior experience leading, mentoring, or coaching sales teams (formal or informal leadership experience)</li><li>
Strong understanding of ICT, technology services, or digital solutions sales is preferred</li><li>
Hands-on experience with Salesforce or similar CRM platforms</li><li>
Bachelor&rsquo;s degree in business administration, Marketing, Sales, Information Technology, or a related field.</li></ul></li></ul></div>

Team Lead - IT Tele Sales

<div>The Head of Data Engineering is responsible for leading the design, build, and operation of scalable, secure, and high-performing data platforms and data pipelines across ZainTECH and its customers. This role will own the data engineering strategy, standards, and execution across on-premises, private cloud, and public cloud environments, ensuring that data is reliable, timely, and ready for analytics, AI, and business consumption.
The ideal candidate will have a strong background in modern data platforms, big data, cloud data services, and software engineering practices, with a proven track record of delivering complex data solutions that meet business, security, and regulatory requirements.
Responsibilities:
Platform &amp; Architecture (On Prem, Cloud, Hybrid)
<ul><li>Own the end-to-end architecture and evolution of data platforms, including on prem (e.g., Cloudera / Hadoop), private cloud, and public cloud (e.g., Azure, AWS, GCP).
</li><li>Define and champion reference architectures for: o Data lakes, data warehouses, and lake houses. o Real-time and batch data integration. o Metadata, lineage, and observability.
</li><li>Collaborate with Enterprise / Solution Architects to: o Evaluate and select technologies, tools, and services. o Ensure scalability, performance, reliability, and cost-efficiency.
</li><li>Design hybrid data patterns (e.g., PII kept on-prem, analytics/AI in cloud, edge to-cloud integration) to meet local regulatory and data residency requirements.
</li></ul>Leadership &amp; Collaboration
<ul><li>Build, lead, and mentor a high-performing data engineering team, including hiring, performance management, career development, and succession planning.
</li><li>Foster a culture of engineering excellence, continuous learning, and innovation within the team.
</li><li>Collaborate closely with: o Cloud, Cybersecurity, and Infrastructure teams (environment, access, security). o Digital Solutions and Application teams (APIs, integration with apps and services). o Sales and Presales (feasibility checks, solution design, effort estimation for RFPs).
</li><li>Promote strong collaboration with client and partner teams, ensuring clear communication of technical decisions, risks, and trade-offs.
</li></ul>Delivery, Operations &amp; Reliability
<ul><li>Lead the end-to-end delivery of data engineering projects and workstreams, from design and build through testing, deployment, and transition to operations.
</li><li>Oversee the implementation of CI/CD and automation for data pipelines, including testing, deployment, and monitoring.
</li><li>Ensure data platforms and pipelines meet defined SLAs, SLOs, and non functional requirements (performance, availability, security, resilience).
</li><li>Implement and monitor data observability and quality controls (e.g., data validation, anomaly detection, lineage tracking).
</li><li>Work with Operations teams to establish runbooks, incident management, and continuous improvement of platform reliability.</li></ul>
Technology &amp; Innovation
<ul><li>Stay up-to-date with industry trends and emerging technologies in big data, cloud data services, real-time analytics, and MLOps.
</li><li>Evaluate and recommend new tools, platforms, and approaches that improve speed, quality, and cost of data delivery.
</li><li>Drive innovation initiatives, PoCs, and accelerators (e.g., new ingestion patterns, real-time data mesh, metadata-driven pipelines).
</li><li>Provide input into productization and packaging of ZainTECH data offerings (e.g., reusable blueprints, managed data platform services).
</li></ul>Opportunity &amp; Solution Shaping
<ul><li>Work closely with Sales and Account Managers to qualify opportunities and identify client challenges across data platforms, data governance, analytics, and AI.
</li><li>Lead solution discovery workshops with customers to understand business objectives, current architecture, constraints (e.g., data residency, security, PII on-prem), and success criteria.
</li><li>Translate business requirements into high-level and detailed solution designs, covering:
</li><li><ul><li>Data ingestion and integration (batch, real-time/streaming). o Data lake / data warehouse / lakehouse architectures.</li><li>
BI &amp; self-service analytics.
</li><li>AI/ML workloads and MLOps.
</li><li>Data governance, catalog, and quality.</li></ul></li></ul>
RFP / RFI / Proposal Leadership<ul><li>
Own the technical sections of RFP/RFI responses for data and AI solutions across multiple technologies (on-prem and cloud).
</li><li>Analyze RFP requirements, scope, and scoring criteria; design winning strategies and answer templates for technical, functional, and non-functional requirements.
</li><li>Coordinate with internal teams (Data Engineering, Architecture, Delivery, Finance) to: o Estimate efforts and timelines.
</li><li><ul><li>Define implementation phases and milestones.
</li><li>Prepare BoQ/BOM, licensing estimates, and cost assumptions.
</li><li>Prepare clear, structured proposal content including solution overviews, architectures, implementation plans, assumptions, risks, and value propositions.
</li><li>Ensure proposals are aligned with ZainTECH standards, reusable accelerators, and partner best practices.</li></ul></li></ul>
Architecture &amp; Technology (On Prem and Cloud)<ul><li>
Design hybrid architectures leveraging both on-premise platforms (e.g., Cloudera, Hadoop ecosystem) and cloud (Azure, AWS, GCP), depending on client constraints and preferences.
</li><li>Define reference architectures for:
</li><li><ul><li>On-prem data platforms (e.g., Cloudera CDP, Hadoop/Spark, on-prem object storage).
</li><li>Cloud-native data platforms (e.g., Azure Synapse/Fabric, AWS Redshift/EMR, GCP BigQuery/Dataproc).
</li><li>Hybrid scenarios (data gravity on-prem, analytics or AI in cloud, PII data residency, etc.).
</li></ul></li><li>Collaborate with Delivery and Architecture teams to validate feasibility, performance, and scalability of proposed solutions.
</li></ul>Demonstrations, PoCs, and Client Engagement
<ul><li>Prepare and deliver technical presentations, live demos, and tailored PoCs for data platforms, governance, analytics, and AI use cases.
</li><li>Build or supervise PoC architectures and quick prototypes showcasing:
</li><li><ul><li>Ingestion from key source systems (ERP, CRM, billing, sensors, logs, etc.).
</li><li>Data models and curated layers.
</li><li>Analytics dashboards and AI/ML use cases (e.g., churn, recommendation, anomaly detection).
</li></ul></li><li>Collect client feedback and incorporate into solution refinement and product/offer roadmap.</li></ul>
Collaboration with Vendors and Partners
<ul><li>Work closely with strategic partners (e.g., Microsoft, Cloudera, Informatica, Databricks, etc.) to:
</li><li><ul><li>Align on recommended architectures and best practices.
</li><li>Validate sizing, licensing, and deployment patterns (on-prem, IaaS, PaaS, SaaS).
</li><li>Prepare joint presentations, PoCs, and reference architectures.
</li></ul></li><li>Ensure ZainTECH&rsquo;s proposals leverage partner programs, incentives, and co selling frameworks where applicable.
</li></ul>Internal Enablement and Knowledge Sharing
<ul><li>Document reusable solution templates, RFP answer libraries, architecture blueprints, and effort-estimation models for future opportunities.
</li><li>Provide training and knowledge-sharing sessions to:
</li><li><ul><li>Sales and presales teams (value messaging, positioning, competition).
</li><li>Delivery teams (solution rationale, assumptions, architecture decisions).
</li></ul></li>Stay current on industry trends, data &amp; AI reference architectures, and competitors, and feed market insights into ZainTECH offerings and go-to-market strategy. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
15+ years of experience in data engineering, data platforms, or related fields, with at least 5 years in a leadership role managing engineering teams.
</li><li>Proven experience designing, building, and operating large-scale data platforms and pipelines in on-prem and cloud environments.
</li><li>Strong hands-on background in on-prem big data platforms such as Cloudera CDP, Hadoop, Spark, Kafka, Hive, HBase, and NiFi
</li><li>Experience with cloud data services including Azure Synapse, Fabric, Azure Data Lake, Databricks, AWS S3, Redshift, Glue, EMR, and GCP BigQuery and Dataproc
</li><li>Proficiency in containerization and orchestration tools like Docker and Kubernetes
</li><li>Deep understanding of data modeling and data architecture patterns (relational, dimensional, lakehouse, streaming)
</li><li>Solid knowledge of data integration patterns (batch, streaming, CDC, event-driven)
</li><li>Strong grasp of data quality, observability, security, and access control principles
</li><li>Proven ability to lead cross-functional engineering initiatives end-to-end
</li><li>Experience in defining and enforcing standards, frameworks, and engineering best practices
</li><li>Ability to collaborate with senior stakeholders to translate business needs into technical solutions</li><li>
Excellent presentation, communication, and storytelling skills, with the ability to explain complex architectures in simple business language
</li><li>Experience creating architecture diagrams and solution design documents
</li><li>Experience developing high-level implementation plans, including assumptions and risk registers
</li><li>Experience preparing rough order of magnitude (ROM) and effort estimations
</li><li>Experience working with regulated industries such as telecom, financial services, and government is an advantage
</li><li>Familiarity with data residency and compliance requirements is an advantage
</li><li>Arabic speaking is preferred</li><li>
Bachelor&rsquo;s degree in Computer Science, Data Science, Information Systems, or a related field; Master&rsquo;s degree preferred.</li><li>
Professional certifications in cloud and data technologies (e.g., Azure Data Engineer / Architect, AWS Data Analytics, GCP Data Engineer, Cloudera, Databricks, Snowflake).
</li><li>Certifications or formal training in Agile, DevOps, or SAFe are a plus.</li></ul></div>

Head of Data Engineering

<div>The Senior Cloud Engineer &ndash; AWS plays a key role within the Professional Services team by designing and delivering complex, enterprise-grade AWS solutions. This role combines deep technical expertise with strong leadership and client-facing capabilities.
In addition to hands-on technical delivery, you will actively participate in client discussions, translating business requirements into actionable designs, and present recommendations to technical and non- technical stakeholders. Your work will directly impact the success of strategic cloud projects, helping clients maximize the value and resilience of their AWS environments
Responsibilities:<ul><li>
Design and implement complex and scalable AWS architectures across IaaS, PaaS, and SaaS services.</li><li>
Lead technical workstreams within large, multi-phased migration or modernization projects.</li><li>
Conduct AWS Well-Architected Reviews and provide recommendations to improve clients' cloud environments.</li><li>
Design and implement secure networking architectures on AWS, ensuring high availability and compliance.</li><li>
Develop infrastructure as code using CloudFormation, Terraform, and scripting languages like Python.</li><li>
Lead or support migrations to AWS using native migration services, tools, and best practices.</li><li>
Troubleshoot complex technical issues across compute, networking, databases, and storage.</li><li>
Collaborate with cross-functional teams and present technical solutions to internal and client stakeholders.</li><li>
Provide technical mentorship to mid-level engineers, promoting best practices in design and delivery.</li><li>
Document technical designs, implementation plans, and operational runbooks.</li><li>
Support DevOps initiatives, CI/CD pipelines, and automation to increase efficiency and consistency</li></ul> 

Requirements 
<ul><li>
4&ndash;6 years of experience in cloud infrastructure and systems engineering, 3 years hands-on experience with AWS.
</li><li>Strong hands-on experience in AWS migration tools and frameworks.</li><li>
Experience with AWS database migrations.</li><li>
Strong knowledge of AWS networking, compute, storage, databases, IAM, and high availability design</li><li>
Good understanding of AWS disaster recovery, backup strategies, and cross-region deployments</li><li>
Solid Linux and Windows Server administration skills</li><li>
Working knowledge of Docker and Kubernetes for deploying and managing containerized workloads</li><li>
Experience in multi-cloud environments (AWS, Azure, or GCP) and hybrid cloud setups</li><li>
Excellent communication and client interaction skills</li><li>
AWS Architect Professional certification preferred</li><li>
Knowledge of Terraform, AWS CLI, and automation scripting (Shell, Python, PowerShell)</li></ul></div>

Senior Cloud Engineer - AWS (Professional Services)

<div>The DevOps Engineer - AWS Engineer will join our Professional Services team. This role is ideal for someone with hands-on experience in AWS, CI/CD pipelines, Infrastructure as Code, and cloud-native modernization, with additional exposure to Amazon Web Services. You will be responsible for delivering and supporting complex AWS environments, enabling cloud migrations, and building scalable, secure multi-account landing zones across customer engagements.
Responsibilities:<ul><li>
Design, implement, and manage CI/CD pipelines using AWS-native tools (CodePipeline, CodeBuild, CodeDeploy, CodeCommit) and/or GitHub Actions, GitLab CI, or Jenkins.</li><li>
Automate the creation and configuration of AWS multi-account landing zones (AWS Control Tower, AWS Organizations, SCPs) using Infrastructure as Code (Terraform, CloudFormation, CDK).</li><li>
Support cloud migration and modernization projects, including lift-and-shift, re-platforming, and refactoring workloads to AWS.</li><li>
Deploy and operate containerized workloads on Amazon EKS, ECS (Fargate/EC2), and manage container registries (ECR).</li><li>
Deploy AWS PaaS and serverless services such as Elastic Beanstalk, Lambda, API Gateway, RDS/Aurora, DynamoDB, and S3.</li><li>
Configure hybrid and multi-account networking scenarios including VPCs, Transit Gateway, VPN, Direct Connect, VPC peering, and Route 53.</li><li>
Utilize tools like AWS Application Migration Service (MGN), AWS Database Migration Service (DMS), and AWS Migration Hub for seamless workload transitions.</li><li>
Implement observability and operational tooling using CloudWatch, CloudTrail, AWS Config, and third-party tools where required.</li><li>
Provide basic support for Oracle Cloud Infrastructure (OCI) workloads, including compute, networking (VCN), block/object storage, and IAM, and assist with AWS&ndash;OCI interconnectivity scenarios.</li><li>
Collaborate with cross-functional teams (architects, security, application teams) to deliver high-quality solutions aligned with business goals.</li><li>
Provide L2-level support and escalation for AWS-related issues, and contribute to runbooks, documentation, and knowledge transfer.</li></ul> 

Requirements 
<ul><li>
4+ years of hands-on experience with Amazon Web Services (AWS) in a professional services or consulting environment.</li><li>
Strong expertise in AWS CodePipeline / CodeBuild / CodeDeploy, GitHub Actions, GitLab CI, or similar CI/CD tools, Infrastructure as Code (Terraform, AWS CloudFormation, AWS CDK), Amazon EKS, ECS, Docker, and container orchestration, AWS compute, PaaS, and serverless services (EC2, Lambda, API Gateway, RDS/Aurora, DynamoDB, S3, Elastic Beanstalk)</li><li>
Hybrid and multi-account networking (VPC, Transit Gateway, VPN, Direct Connect, Route 53)</li><li>
AWS migration tooling (MGN, DMS, Migration Hub) and workload modernization</li><li>
Scripting and automation using Python, Bash, and/or PowerShell</li><li>
Solid understanding of cloud security, governance, identity (IAM), and cost management on AWS.</li><li>
Working knowledge of Oracle Cloud Infrastructure (OCI) fundamentals &mdash; compute, VCN networking, storage, and IAM &mdash; with the ability to support basic OCI operational tasks.</li><li>
Excellent troubleshooting, documentation, and communication skills.</li><li>
AWS Certified Solutions Architect &ndash; Associate or AWS Certified SysOps Administrator &ndash; Associate is required</li><li>
Experience with AWS Control Tower, AWS Landing Zone Accelerator, or the AWS Well-Architected Framework.</li><li>
AWS Certified DevOps Engineer &ndash; Professional or AWS Certified Solutions Architect &ndash; Professional certification.</li><li>
Oracle Cloud Infrastructure Foundations / Associate certification (e.g., OCI Architect Associate).</li><li>
Familiarity with multi-cloud or hybrid cloud environments (AWS + OCI, AWS + on-premises).</li><li>
Experience with configuration management tools such as Ansible.</li><li>
Exposure to observability and security tooling such as Prometheus, Grafana, ELK, or AWS Security Hub / GuardDuty.</li></ul></div>

DevOps Engineer - AWS

<div>The Bid Management Coordinator supports the coordination and administration of bid and proposal activities to ensure timely, accurate, and compliant submissions. The role works closely with sales, legal, finance, and technical teams to assist in preparing high-quality bid responses, maintaining proposal documentation, and ensuring alignment with tender requirements and internal processes.
This position supports business development efforts by assisting in the preparation of organized, compliant, and well-presented proposals across multiple markets and solution areas, while gaining hands-on experience in bid management and proposal coordination.
Responsibilities:
Bid &amp; Proposal Support<ul><li>
Support the coordination of bid and proposal activities across multiple solutions and regions under supervision.</li><li>
Review tender requirements and assist in checking compliance with client qualification criteria.</li><li>
Support the preparation, review, and submission of proposals to ensure accuracy and completeness.</li><li>
Assist in ensuring proposal documentation follows required standards for format, structure, and presentation.</li><li>
Support verification that proposal components are updated, including legal terms, financial details, SLAs, and supporting documents.</li><li>
Assist in meeting submission deadlines while maintaining quality standards.</li></ul>
Bid Coordination &amp; Submission<ul><li>
Assist in preparing and packaging bid documentation in line with tender requirements.</li><li>
Support bid submissions, including physical and online tender platforms.</li><li>
Coordinate with internal teams to collect required inputs in a timely manner.</li><li>
Assist in tracking bid timelines, milestones, and deliverables.</li></ul>
Documentation &amp; Compliance<ul><li>
Support maintaining and updating proposal templates and documentation standards.</li><li>
Assist in coordinating legal documentation required for bid participation.</li><li>
Help ensure supporting documents such as CVs, certifications, and references are complete and up to date.</li><li>
Support contract documentation processes for awarded bids.</li></ul>
CRM &amp; Sales Operations Support<ul><li>
Assist in ensuring bid and proposal activities are accurately recorded in the CRM system.</li><li>
Support the Sales Operations team with CRM data entry, accuracy, and reporting.</li><li>
Assist in tracking basic bid-related performance metrics, dashboards, and KPIs.</li></ul>
Communication &amp; Coordination<ul><li>
Support coordination of bid-related communication between internal teams and clients.</li><li>
Monitor bid communication channels and share relevant updates with stakeholders.</li><li>
Assist in tracking action plans and following up on assigned tasks to support timely bid completion.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, IT, Management, or a related field.</li><li>
0&ndash;2 years of experience in bid support, administration, sales operations, or a related role.</li><li>
Good English and Arabic writing and communication skills.</li><li>
Exposure to enterprise or government tender processes is an advantage.</li><li>
Basic knowledge of bid management and proposal development processes.</li><li>
Familiarity with CRM systems is a plus.</li><li>
Proficiency in Microsoft Office tools, particularly Word, Excel, and PowerPoint.</li><li>
Basic knowledge of document management and proposal formatting tools (e.g., Adobe Acrobat).</li><li>
Exposure to online tendering platforms is an advantage.</li><li>
Knowledge of the Saudi bidding market, MS Visio, and MS Project is a plus.</li></ul></div>

Bid Management Coordinator

<div>The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
Responsibilities:
Network Operations &amp; Support<ul><li>
Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
</li><li>Operate within a shift-based support model to ensure continuous service availability
</li><li>Maintain high standards of ticket management with accurate updates and SLA adherence
</li><li>Provide clear, timely communication to customers and internal stakeholders</li></ul>
Technician Escalation &amp; Expertise<ul><li>
Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
</li><li>Provide technical guidance to resolve advanced networking and security challenges
</li><li>Manage and follow up on vendor support cases (TAC) to ensure timely resolution
</li><li>Support implementation activities including upgrades, patches, and configuration changes</li></ul>
Network Security &amp; Infrastructure Management
<ul><li>Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
</li><li>Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
</li><li>Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
</li><li>Perform firewall rule reviews, security audits, and policy optimization</li></ul>
Cloud &amp; Network Technologies
<ul><li>Support networking within public cloud environments (Azure preferred)
</li><li>Troubleshoot hybrid connectivity between cloud and on-premise environments
</li>Apply strong understanding of network protocols, OSI model, and packet flow analysis 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5&ndash;8+ years of experience in network engineering or managed services environments</li><li>
Proven experience in L3 support and escalation handling</li><li>
Strong hands-on experience in network security and infrastructure support</li><li>
CCNP (minimum requirement)</li><li>
Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable</li><li>
Public cloud certifications (Azure preferred) are an advantage</li></ul></div>

Senior Network Engineer

Join ZainTech and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.