Qureos Mentor

ZainTECH

<div>
 The Senior Cloud Engineer &ndash; AWS (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep AWS expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead complex technical investigations and architectural reviews
 </li>
 <li>
 Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics)
 </li>
 <li>
 Drive technical solutions for enterprise customers
 </li>
 <li>
 Create technical content, including white papers and best practices
 </li>
 <li>
 Mentor L1 and L2 engineers and conduct training sessions
 </li>
 <li>
 Collaborate with product teams on feature requests and improvements
 </li>
 <li>
 Represent the support organization in technical discussions with customers
 </li>
 <li>
 Contribute to the technical direction of the support organization
 </li>
 <li>
 Lead customer Well-Architected Reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
 <li>
 5+ years of experience with AWS services in another MSP or vendor support role
 </li>
 <li>
 AWS Solutions Architect Professional certification
 </li>
 <li>
 AWS Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)
 </li>
 <li>
 Deep expertise in specialized domain area:
 </li>
 <li>
 Container specialization: Expert knowledge of EKS, ECS, Docker, and Kubernetes
 </li>
 <li>
 Serverless specialization: Expert knowledge of Lambda, API Gateway, DynamoDB, and event-driven architectures
 </li>
 <li>
 Networking specialization: Expert knowledge of VPC, Transit Gateway, Direct Connect, and hybrid architectures
 </li>
 <li>
 Experience leading technical projects and mentoring teams
 </li>
 <li>
 Strong system design and architecture skills
 </li>
 <li>
 Advanced troubleshooting and performance optimization capabilities
 </li>
 <li>
 Experience working with enterprise customers
 </li>
 </ul>
</div>

Senior Cloud Engineer - AWS

<div>
 The Senior Cloud Engineer - AWS (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep AWS expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead complex technical investigations and architectural reviews
 </li>
 <li>
 Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics)
 </li>
 <li>
 Drive technical solutions for enterprise customers
 </li>
 <li>
 Create technical content, including white papers and best practices
 </li>
 <li>
 Mentor L1 and L2 engineers and conduct training sessions
 </li>
 <li>
 Collaborate with product teams on feature requests and improvements
 </li>
 <li>
 Represent the support organization in technical discussions with customers
 </li>
 <li>
 Contribute to the technical direction of the support organization
 </li>
 <li>
 Lead customer Well-Architected Reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
 <li>
 5+ years of experience with AWS services in another MSP or vendor support role
 </li>
 <li>
 AWS Solutions Architect Professional certification
 </li>
 <li>
 AWS Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)
 </li>
 <li>
 Deep expertise in specialized domain area:
 </li>
 <li>
 Container specialization: Expert knowledge of EKS, ECS, Docker, and Kubernetes
 </li>
 <li>
 Serverless specialization: Expert knowledge of Lambda, API Gateway, DynamoDB, and event-driven architectures
 </li>
 <li>
 Networking specialization: Expert knowledge of VPC, Transit Gateway, Direct Connect, and hybrid architectures
 </li>
 <li>
 Experience leading technical projects and mentoring teams
 </li>
 <li>
 Strong system design and architecture skills
 </li>
 <li>
 Advanced troubleshooting and performance optimization capabilities
 </li>
 <li>
 Experience working with enterprise customers
 </li>
 </ul>
</div>

<div>
 The Database Engineer will manage and support our Oracle E-Business Suite applications, middleware infrastructure, and associated database tasks. The ideal candidate will have a strong background in Oracle EBS R12.x, WebLogic middleware administration, and foundational Oracle DBA activities. This role is critical for maintaining high system availability, performance, and security of our ERP and middleware environments.
 
 
 Responsibilities:
 
 
 Oracle EBS Administration
 
 
 <ul>
 <li>
 Install, configure, upgrade, clone, and patch Oracle E-Business Suite R12.x
 </li>
 <li>
 Manage and monitor concurrent managers, workflow services, and application logs
 </li>
 <li>
 Handle EBS patch analysis and conflict resolution using tools like ADOP and Opatch
 </li>
 <li>
 Support EBS security management, including user/role configuration and authentication integration (SSO, OID, etc.)
 </li>
 <li>
 Perform environment refreshes, cloning, and routine health checks
 </li>
 <li>
 Coordinate with Oracle Support (SRs) for issue resolution
 
 
 </li>
 </ul>
 WebLogic Middleware Administration
 
 
 <ul>
 <li>
 Install, configure, and manage Oracle WebLogic Server (10.x/12c)
 </li>
 <li>
 Deploy and troubleshoot Java applications, Forms/Reports services, and SOA/BPM components
 </li>
 <li>
 Monitor and tune WebLogic performance (JVM, threads, garbage collection, etc.)
 </li>
 <li>
 Manage WebLogic domains, clusters, and managed servers
 </li>
 <li>
 Apply patches and maintain WebLogic and Fusion Middleware environments
 
 
 </li>
 </ul>
 Basic Oracle DBA Tasks
 
 
 <ul>
 <li>
 Perform daily health checks of Oracle databases (12c/19c)
 </li>
 <li>
 User management, space management, and basic performance tuning
 </li>
 <li>
 Backup and restore using RMAN
 </li>
 <li>
 Monitor alert logs, AWR/ADDM reports, and take proactive actions
 </li>
 <li>
 Work with the DBA team for coordinated tasks like cloning and migrations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
 <li>
 Minimum 5 years of hands-on experience in: Oracle WebLogic Server Administration, Oracle E-Business Suite R12.x Administration, Basic Oracle Database Administration
 </li>
 <li>
 Good understanding of Linux/Unix environments and shell scripting
 </li>
 <li>
 Strong knowledge of Oracle application and database patching techniques
 </li>
 <li>
 Familiarity with FMW components (Forms/Reports, OHS, SOA)
 </li>
 <li>
 Strong troubleshooting and diagnostic skills
 </li>
 <li>
 Experience with Oracle Cloud Infrastructure (OCI) or AWS RDS/EC2 for Oracle
 </li>
 <li>
 Knowledge of Oracle RAC, Data Guard, and performance tuning tools
 </li>
 <li>
 Exposure to automation tools (Ansible, Terraform) for deployments
 </li>
 <li>
 Experience with SSL/TLS configuration, certificates management
 </li>
 <li>
 Understanding of ITIL processes, ticketing systems (e.g., ServiceNow), and change management
 </li>
 </ul>
</div>

Database Engineer

<div>
 The Service Desk Team Lead is responsible for leading the Level 1 support function, ensuring efficient and high-quality delivery of first-line support across public and private cloud environments. This role combines hands-on operational oversight with team leadership to ensure effective incident management, proactive monitoring, and timely escalation. The position plays a critical role in maintaining service excellence, driving SLA adherence, and continuously improving support processes and team capabilities.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, manage, and develop a team of L1 cloud support engineers, fostering a high-performance and customer-focused culture
 </li>
 <li>
 Own day-to-day service desk operations, ensuring effective handling of incidents, service requests, and system alerts
 </li>
 <li>
 Ensure continuous monitoring and proactive identification of issues across cloud infrastructure and services
 </li>
 <li>
 Provide guidance on initial troubleshooting across compute, storage, networking, access, and availability issues
 </li>
 <li>
 Act as the primary escalation point for L1, ensuring timely resolution or escalation to L2 and L3 teams
 </li>
 <li>
 Drive adherence to SLAs, KPIs, and operational targets, with regular performance tracking and reporting
 </li>
 <li>
 Plan and manage shift schedules to ensure optimal coverage, including 24/7 operations where required
 </li>
 <li>
 Ensure high standards of ticket quality, documentation, and knowledge base management
 </li>
 <li>
 Enforce ITIL-aligned processes across incident, problem, and change management
 </li>
 <li>
 Lead team meetings, performance reviews, and training initiatives to continuously upskill the team
 </li>
 <li>
 Collaborate with cloud engineering, security, and operations teams to ensure seamless service delivery
 </li>
 <li>
 Identify and implement process improvements, automation opportunities, and service enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in IT or cloud support environments
 </li>
 <li>
 2-3 years of experience in a supervisory or team lead capacity
 </li>
 <li>
 Relevant cloud certifications (AWS, Azure, or equivalent - Foundation/Associate level preferred)
 </li>
 <li>
 ITIL Foundation certification (preferred)
 </li>
 <li>
 Working knowledge of public cloud platforms (AWS, Azure, OCI)
 </li>
 <li>
 Understanding of private cloud and virtualization technologies (e.g., VMware, OpenStack, Hyper-V)
 </li>
 <li>
 Familiarity with monitoring, alerting, and observability tools
 </li>
 <li>
 Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
 </li>
 <li>
 Basic administration of Linux and/or Windows environments
 </li>
 <li>
 Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Remedy)
 </li>
 <li>
 Knowledge of ITIL principles and service management best practices
 </li>
 </ul>
</div>

Service Desk Team Lead

<div>
 The Senior Cloud Engineer &ndash; Azure (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep Microsoft Azure expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead complex technical investigations and architectural reviews
 </li>
 <li>
 Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics)
 </li>
 <li>
 Drive technical solutions for enterprise customers
 </li>
 <li>
 Create technical content, including white papers and best practices
 </li>
 <li>
 Mentor L1 and L2 engineers and conduct training sessions
 </li>
 <li>
 Collaborate with product teams on feature requests and improvements
 </li>
 <li>
 Represent the support organization in technical discussions with customers
 </li>
 <li>
 Contribute to the technical direction of the support organization
 </li>
 <li>
 Lead customer Well-Architected Reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
 <li>
 Microsoft Certified: Azure Solutions Architect Expert certification
 </li>
 <li>
 Azure Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)
 </li>
 <li>
 5+ years of experience with Azure services in another MSP or vendor support role
 </li>
 <li>
 Deep expertise in specialized domain area:
 </li>
 <li>
 For Container specialization: Expert knowledge of Azure Kubernetes Service (AKS), Docker, and Kubernetes
 </li>
 <li>
 For Serverless specialization: Expert knowledge of Azure Functions, Azure Logic Apps, and event-driven architectures
 </li>
 <li>
 For Networking specialization: Expert knowledge of Azure Virtual Network, Azure ExpressRoute, and hybrid architectures
 </li>
 <li>
 Experience leading technical projects and mentoring teams
 </li>
 <li>
 Strong system design and architecture skills
 </li>
 <li>
 Advanced troubleshooting and performance optimization capabilities
 </li>
 </ul>
</div>

Senior Cloud Engineer - Azure

<div>
 The Senior Cloud Engineer - Azure (L3) is a senior technical role responsible for leading complex troubleshooting, conducting architectural reviews, and delivering high-impact cloud solutions for enterprise customers. The role combines deep Microsoft Azure expertise with strong customer engagement to resolve critical issues, enhance performance, and ensure alignment with best practices. The role also plays a key part in mentoring junior engineers, strengthening support capabilities, and contributing to the continuous improvement and technical direction of the support organization.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead complex technical investigations and architectural reviews
 </li>
 <li>
 Serve as the subject matter expert in a specialized domain (containers/kubernetes, serverless, networking, security, or data/analytics)
 </li>
 <li>
 Drive technical solutions for enterprise customers
 </li>
 <li>
 Create technical content, including white papers and best practices
 </li>
 <li>
 Mentor L1 and L2 engineers and conduct training sessions
 </li>
 <li>
 Collaborate with product teams on feature requests and improvements
 </li>
 <li>
 Represent the support organization in technical discussions with customers
 </li>
 <li>
 Contribute to the technical direction of the support organization
 </li>
 <li>
 Lead customer Well-Architected Reviews
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
 <li>
 Microsoft Certified: Azure Solutions Architect Expert certification
 </li>
 <li>
 Azure Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional)
 </li>
 <li>
 5+ years of experience with Azure services in another MSP or vendor support role
 </li>
 <li>
 Deep expertise in specialized domain area:
 </li>
 <li>
 For Container specialization: Expert knowledge of Azure Kubernetes Service (AKS), Docker, and Kubernetes
 </li>
 <li>
 For Serverless specialization: Expert knowledge of Azure Functions, Azure Logic Apps, and event-driven architectures
 </li>
 <li>
 For Networking specialization: Expert knowledge of Azure Virtual Network, Azure ExpressRoute, and hybrid architectures
 </li>
 <li>
 Experience leading technical projects and mentoring teams
 </li>
 <li>
 Strong system design and architecture skills
 </li>
 <li>
 Advanced troubleshooting and performance optimization capabilities
 </li>
 </ul>
</div>

Join ZainTECH and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZainTECH

About Company

Senior Cloud Engineer - AWS

Senior Cloud Engineer - AWS

Database Engineer

Database Engineer

Service Desk Team Lead

Senior Cloud Engineer - Azure

Senior Cloud Engineer - Azure