Urwah Admin

ZARA

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 Managing delivery of new arrival and replenishment.
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 Monitoring section sales and rankings
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 Monitoring budgeted sales
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 Knowing and understanding of various VC reports
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 Proposing action plans in certain situations
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 Sharing comments and ideas for improving product
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 Proposing and checking items for orders and blocking
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 Executing merchandising tasks
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 Support customer service tasks on the floor
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 support in Training of Sale advisors in terms of fashion
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Visual Merchandiser

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 Being a CEM, the roles and responsibilities are:
 
 
 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.
 
 
 2. Improve customer service experience, create engaged customers and facilitate organic growth.
 
 
 3. Take ownership of customer issues and follow problems through to resolution.
 
 
 4. Meeting with other managers to discuss possible improvements to customer service.
 
 
 5. Supervise and train the staff members to provide highest standards of customer service.
 
 
 Requirement:
 
 
 
 
 
 -Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem-solving ability. -Has initiative to identify problems and opportunities to be proactive
 
 
 
 
 
 -Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.
 
 
 
 
 
 -Self-motivated and ability to motivate others.
 
 
 
 
 
 -Tenacious and resilient. -Ability to lead by example, motivate and develop employees.
 
 
 -Ability to work autonomously and as part of a team.
 
 
 
 
 
 -Excellent communication skills.
 
 
 
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Customer Experience Manager

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 About us
 
 
 
 
 
 
 Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.
 
 
 
 
 
 
 Purpose
 
 
 
 
 
 
 As the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives while meeting the company's management standards and ensuring a good customer experience. You&rsquo;ll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition to being innovative, with a great capacity to adapt and lead change.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 PRODUCT
 
 
 
 
 
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 Supports the director in managing all sections to achieve sales targets.
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 Monitor product display in all sections.
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 Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.
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 Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).
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 Continuous communication and feedback is given to both the central and the country sales team.
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 Monitor the communication flow of all departments.
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 PROCESS
 
 
 
 
 
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 Support the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.
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 Support the director by executing the organization and planning of people and processes.
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 Ensure that teams work to company standards achieving appropriate productivity.
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 Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.
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 Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
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 Lead the implementations of new projects and commercial and operational updates.
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 Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.
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 CUSTOMER
 
 
 
 
 
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 Lead the standards of customer service in your store.
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 Ensures that incidents are resolved in time.
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 PEOPLE
 
 
 
 
 
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 Help the manager manage the budget of hours with respect to the needs of the store.
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 Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.
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 Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)
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 Support the director in the development of succession plans (quarry) by identifying and training potential candidates.
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 Develop, recognize, and give constructive feedback.
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 Leads compliance with occupational risk prevention, health and safety at work standards.
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 What we offer:
 
 
 
 
 
 
 In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.
 
 
 Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!
 
 
 
 
 
 
 Zara USA, Inc. is an Equal Opportunity Employer.
 
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
 
 
 EOE/DFW
 
 
 
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Assistant Store Manager

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 As a section manager in one of our stores, you will be responsible for the following
 
 
 duties:
 
 
 a) Customer Service Management
 
 
 To understand, anticipate and satisfy the needs of a customer, to have an active
 
 
 presence at the point of sale, and to be responsible for the correct handling of
 
 
 complaints and returns.
 
 
 
 
 
 b) Product Management
 
 
 Correctly controlling the product in your section to meet sales objectives assigned
 
 
 by direction, and to transmit the relevant information in terms of the product, to
 
 
 make orders effectively, to have an active presence and help organise the process
 
 
 of receiving merchandise, to be responsible for optimising the stock.
 
 
 
 
 
 c) Section image
 
 
 To guarantee a correct image for their team and their section, to be responsible for
 
 
 applying merchandise criteria to their section, to help the store manager with the
 
 
 maintenance and cleanliness of the store.
 
 
 
 
 
 d) Staff Management
 
 
 To select, train, develop, maintain and organise the store team. To be responsible
 
 
 for selecting the best people for the post, and help with their integration into the
 
 
 company, to organise personnel and control budgets for internal personnel.
 
 
 
 
 
 e) Budget control
 
 
 To control and protect all store assets, to inform the store manager about the
 
 
 provision of material for their section, to organise the inventory and control wastage in
 
 
 their section in line with the objectives of the company, and to be responsible for
 
 
 complying with all the rules for using the cash registers and the administrative
 
 
 procedures of the company.
 
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Department Manager

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 Your role is to connect the product with the people.
 
 
 
 
 Every decision you make has intention. You interpret. You provoke. You guide the eye and shape how each collection is experienced.
 
 
 
 
 You know that a good display sells &ndash; but above all, it inspires.
 
 
 
 
 You stay tuned into what&rsquo;s happening in fashion, in the store, in the street. You know what we0re selling, read the space, understand the commercial rhythm and respond.
 
 
 
 
 You coordinate the team, align criteria, and support decisions.
 
 
 
 
 Your vision brings the product to life.
 
 
 
 
 We offer you a competitive salary. Training from day one and real opportunities to grow.
 
 
 
 
 Here, you&rsquo;ll find the space and the team to keep growing with your own vision. We offer a place where learning is part of the everyday, and where there&rsquo;s room to contribute, make mistakes, and evolve.
 
 
 
 
 This can be the beginning of your story with us.
 
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Join ZARA and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZARA

ABOUT_COMPANY

Visual Merchandiser

Customer Experience Manager

Assistant Store Manager

Department Manager

Department Manager