Qureos Mentor

Zeal Group

<div>
 
 About us:
 
 
 
 Zeal Group is an award-winning FinTech organization committed to offering innovative products and solutions. Established in 2017, we have rapidly expanded to a team of over 700 employees globally 🌍.
 
 
 With offices strategically located across Europe, Asia, North &amp; South Africa, the Middle East, and South America, our technology hubs are centred in Cyprus 🚀.
 
 
 We pride ourselves on being a people-oriented and product-focused company that values growth, collaboration, and groundbreaking technology 🤝
 
 
 
 About the Role:
 
 
 
 We are seeking a motivated and results-driven
 
 Retention Executive
 
 to join our dynamic team. The primary purpose of this role is to re-engage and reactivate dormant clients, with the goal of maximizing their lifetime value and reducing customer churn. As a key member of the Retention Department, you will be responsible for implementing the company's retention strategy, working to bring inactive clients back to trading activity, and contributing directly to revenue recovery and stabilization.
 
 
 
 Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Proactively contact and build relationships with a portfolio of inactive clients to understand their needs and encourage them to resume trading
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 Execute reactivation campaigns and initiatives to persuade clients to redeposit and trade
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 Manage the full lifecycle of client reactivation, from initial contact to the first month of renewed trading activity, in line with the department's policies
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 Meticulously record all client interactions, status updates, and decisions within the company's CRM system
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 Collaborate closely with the Sales department to ensure a seamless handover of reactivated clients and manage the process for clients who may return to Retention
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 Provide accurate data for weekly and monthly reports, detailing reactivation rates, trading volumes, and revenue generated from your client portfolio
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 Adhere strictly to the client eligibility and assignment rules as defined in the Retention Department policy
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4 years of extensive experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in the sales Department
 </li>
 <li>
 Financial market knowledge in FX, Stocks, Commodities
 </li>
 <li>
 Technical and Fundamental Analysis
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies:
 
 
 
 <ul>
 <li>
 Proven experience in a sales, retention, or customer success role, preferably within the financial services, forex, or fintech industry
 </li>
 <li>
 A strong track record of meeting and exceeding targets in a KPI-driven environment
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 Excellent communication, negotiation, and interpersonal skills
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 Self-motivated and resilient, with the ability to handle rejection and persistently work towards goals
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 Strong organizational skills and a high level of attention to detail
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 Proficiency in using CRM software to manage and track client interactions
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 Ability to work independently and remotely while being a collaborative team player
 </li>
 </ul>
</div>

Retention Executive- Egypt

<div>
 BDM's are Zeal's
 
 front line with clients and their first point of contact
 
 . Every BDM strives to have a positive impact on the client's experience with Zeal. Giving each client added value through knowledge, trust, and support. All while clearly impacting Zeal's bottom line through an increase in accounts, deposits, and revenues.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Set meetings and build relationships with potential Introducing Brokers who may have clients interested in trading multi-asset products such as Gold, Oil, FX, and Cryptocurrencies.
 </li>
 <li>
 On-board IB's and help them increase accounts, deposits, and revenues.
 </li>
 <li>
 Identify and target known Money Managers and IB's in the Egyptian and MENA markets
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 <li>
 Use Telegram and other Social Media channels to influence IB's to join Zeal by offering them the company's competitive rebate program.
 </li>
 <li>
 Organically build a book of business through relationships in and outside the market targeting potential IB's from multiple industries.
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 <li>
 Determine customers' trading needs and prepare proposals to sell services that address these needs
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 Cross-sell retail clients who meet the IB threshold to grow their business and walk them through the client growth life cycle.
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 Negotiate rebate and markup terms and/or services with IBs
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 Stay up to date on market news and trends in FX, Commodities, Stocks, and Indices
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 Advise on trading strategies, options, and risk management strategies
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 Explain stock market terms or trading practices to clients
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 Answer customers' questions about spreads and trading conditions at Zeal.
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 Attend industry and company events to source own potential clients as directed by management.
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 <li>
 Achieve sales targets including:
 </li>
 <ul>
 <li>
 No. of Funded Accounts
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 <li>
 Gross Deposits
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 <li>
 Weekly Meetings
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 </ul>
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 Contact prospective or existing customers to discuss how Zeal can meet their needs
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 Develop sales presentations or proposals to explain service specifications
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 Maintain customer records by using the CRM and logging communication.
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 <li>
 Receive and follow-up on clients funding, volume, and new account activations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 4 years of extensive experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department Professional Key Knowledge Area Requirement:
 
 
 Financial markets knowledge in FX, Stocks, Commodities
 
 
 Technical and Fundamental analysis
 
 
 Skills &amp; Competencies
 
 
 Strong relationship management and networking skills
 
 
 Selling Skills.
 
 
 Communication skills.
 
 
 Customer orientation.
 
 
 Learning flexibility
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

Business Development Manager

<div>
 
 About Zeal Group
 
 
 
 Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe 🌎
 
 
 Our offices and presence are spread across Europe, Asia, North &amp; South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀
 
 
 We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼
 
 
 
 Requirements
 
 
 
 
 
 What you will do on a day to day basis
 
 
 
 <ul>
 <li>
 Maintain customer experience through team member interaction and products presentation
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 <li>
 Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings
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 Execution of company standard sales process and procedure
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 Mentor and train sub-ordinates to become top performers and product experts in order to sell Zeal's online trading platform.
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 Supervise actions of Account Executives within his/her department
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 Follow up on CRM records and make sure it is always updated
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 Maintain knowledge of new products, offerings, and company promotions targeting the retail segment.
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 Ensure sales team is meeting call numbers and KPI's on daily, monthly, quarterly basis
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 Demonstrate teamwork by assisting and cooperating with co-workers as needed
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 Communicate effectively
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 Maintain confidentiality of company and all customer records
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 Represent company in areas of public relations like expos, company events, etc
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 Achieve needed results and a high level of sales performance
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 Assist CS team in maintaining KYC documentation
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 Oversee and ensure compliance of all sub-ordinates
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 Conduct Quality Assurance call reviews in a timely manner to better coach the team
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 Recommend new products and services and/or procedural adjustments based on customer needs and market changes.
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 Ensure sales team is achieving sales targets including:
 </li>
 <li>
 No. of Accounts (Lead to Account)
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 <li>
 No. of Funded Accounts (FTD)
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 Gross Deposits.
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 <li>
 Client Satisfaction
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 No. of daily calls
 </li>
 <li>
 Quality of calls.
 
 
 
 </li>
 </ul>
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 B.Sc. Degree from any discipline
 </li>
 <li>
 Work Experience Requirement: 5 year of experience in Forex / Insurance / Real estate / Banking / Stock and Commodities Brokerage fields in sales Department
 </li>
 <li>
 3 years of proven record experience in a leadership position managing sales team
 </li>
 <li>
 Professional Key Knowledge Area Requirement:
 </li>
 <li>
 Basic Financial markets knowledge
 </li>
 <li>
 Strong interest in financial markets including FX, Stocks, and Commodities. Skills &amp; Competencies
 </li>
 <li>
 Selling Skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Learning flexibility
 </li>
 </ul>
</div>

Sales Manager

Join Zeal Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zeal Group

About Company

Retention Executive- Egypt

Business Development Manager

Sales Manager