Qureos Mentor

Zegna

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 About Zegna
 
 
 
 The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities&mdash;a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand&rsquo;s values, Oasi Zegna, continues to guide everything we do at ZEGNA &mdash; from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
 
 
 
 YOUR ROLE AT ZEGNA
 
 
 
 As Assistant General Manager, based in our
 
 Chicago, Illinois
 
 boutique, you will bring your unique strengths to the Retail Leadership Team, helping us deliver an elevated client experience while supporting the daily operations, team development, and strategic growth of the boutique.
 
 
 You&rsquo;ll work closely with the General Manager and store team to drive performance, cultivate a service-first culture, and serve as a role model for excellence in leadership and client service.
 
 
 
 How You Bring It To Life
 
 
 
 Here&rsquo;s how you&rsquo;ll bring this role to life each day &mdash; making it your own and shaping it with your unique talents and expertise:
 
 
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 Drive boutique sales and KPIs on a daily, weekly, and monthly basis, while inspiring the team through example and mentorship.
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 Support the General Manager in overseeing the daily operations of the boutique, including supervising staff, optimizing shift scheduling, and ensuring team productivity.
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 Identify training and development needs and dedicate time to in-the-moment coaching to elevate team performance and customer experience.
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 Foster a culture of teamwork and accountability, proactively assisting the team with challenges and opportunities.
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 Contribute to recruiting, onboarding, and retaining top talent while promoting engagement and motivation.
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 Collaborate with the General Manager and local CRM/Marketing teams to activate in-store events and client outreach initiatives.
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 Promote the usage of digital tools and services to optimize the customer journey and drive business growth.
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 Assist in product feedback and merchandising strategy by monitoring inventory flow, consolidations, and transfers.
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 Ensure store presentation, visual merchandising, and team appearance meet ZEGNA brand standards and guidelines.
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 Monitor adherence to company operational protocols and the ZEGNA Code of Ethics, including support with compliance and training.
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 Champion a client-centric culture by consistently delivering best-in-class service and supporting the team in building strong client relationships.
 
 
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 WHO YOU ARE
 
 
 
 
 This Is How You Show Up
 
 
 
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 You bring 4+ years of experience in luxury retail or hospitality, with a strong background in sales and team leadership.
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 You are an entrepreneurial and performance-driven leader who thrives on building high-performing teams.
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 You&rsquo;re known for your emotional intelligence, adaptability, and ability to remain calm under pressure.
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 You have strong communication and interpersonal skills, with a natural flair for hospitality and client engagement.
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 You are detail-oriented, reliable, and energized by fast-paced, client-centric environments.
 
 
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 YOUR ZEGNA OFFER
 
 
 
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 Annual gross salary range: $100,000-$105,000 plus bonus potential.
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 Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits (where applicable), and more.
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 Learning and development programs, including access to ZEGNA Made to Measure certification.
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 Paid vacation and holidays, based on tenure and role level
 
 
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 NATURALLY IN ZEGNA
 
 
 
 Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.
</div>

Assistant General Manager

<div>
 
 JOB CON
 
 
 TENT
 
 
 
 As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team.
 
 
 
 Functional Responsibilities
 
 
 
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 Achieve individual daily, weekly, monthly and yearly sales and KPI's targets while ensuring a warm and personalized customer experience.
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 Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team.
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 Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
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 Provide accurate and effective staff schedules to Store manager by analysing the traffic trends to ensure the adequate floor coverage
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 Collaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
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 Implement and supervise the execution of the Selling Flow.
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 Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
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 Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.
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 Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the appropriate customer data collection through the appropriate tools.
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 Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
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 Embrace and promote change and transformation and actively inspire others to do the same.
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 Facilitate the on-boarding plan for every new employee.
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 Provide regular individual feedback (daily/weekly/monthly).
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 Coach store team to develop competencies and support their growth; ensure training program deployment.
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 Motivate and engage the team by maintaining high performance standards.
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 Support the Store Manager in identifying training needs and ensuring the implementation of training activities
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 Is aware of the employees&rsquo; problems and takes any actions to help problem solving, informing Store Manager and HR
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 Work with Store Manager to provide effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers
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 Ensure the implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image.
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 Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
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 Support Store Manager in planning and organizing the team &lsquo;s attendance to product trainings and in achieving trainings' goals
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 Ensure the store team adheres to guidelines policies and procedures in all areas of operational activities and inform Store Manager of any non compliant aspect.
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 Sponsor, execute and supervise the adoption of the Zegna Code of Ethics.
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 Supervise the logistic procedures and the stock management.
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 In collaboration with Store Manager, ensure the adoption of H&amp;S regulations and the attendance of the store team on H&amp;S specific training courses.
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 Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service
 
 
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 </ul>
 
 Education/ Qualification
 
 
 
 <ul>
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 Graduate in any discipline with tertiary qualifications in sales.
 
 
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 </ul>
 
 Experience
 
 
 
 <ul>
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 5 to 7 years&rsquo; experience in high end fashion industry preferably involving direct sales.
 
 
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 </ul>
 
 Functional Skills &amp; Specific Knowledge
 
 
 
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 Excellent communication and interpersonal skills
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 Good command of spoken and written English essential
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 Knowledge of other languages including Arabic/Italian advantageous
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 Pleasant personality and good grooming
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 Computer literate with knowledge of basic accounting procedures
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 Ability to take ownership of the business
 
 
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 COMPETENCIES
 
 
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 Achievement Drive
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 Building Relationships
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 Empathy
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 Influencing
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 Serving Customers
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 Team Working
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 Conceptual Thinking
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 Developing Potential
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 Driving Performance
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 Leadership
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</div>

Assistant Store Manager

Join Zegna and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zegna

ABOUT_COMPANY

Assistant General Manager

Assistant Store Manager