Qureos Mentor

Zeiders Enterprises

<div>Job Title: Education Services Facilitator

Summary - This is a contingent Opportunity and would begin work upon the contract award.

The Education Services Facilitators are non-clinical personnel who provide classroom training, workshops and seminars by delivering quality of life programming to service members and their families. They also provide information and referral and one-on-one assistance to clients across a broad spectrum of quality-of-life programs.

Essential Duties and Responsibilities
<ul><li>Develop training based on needs identified through program evaluation, needs assessment feedback, and survey data</li>
<li>Provide information and referral and one-on-one assistance to clients across a broad spectrum of quality-of-life programs.</li>
<li>Market programs</li>
<li>Provide public awareness campaigns and programs offered in support of National Child Abuse Prevention and National Domestic Violence Awareness Months and other awareness themed months</li>
<li>If responsible for family violence prevention, ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: COs, XOs, Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, Case Review Committee (CRC), Service members, chaplains, child care and youth activities staff, installation law enforcement, and medical staff. Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the FAP, victim sensitivity and support, and the importance of community coordination</li>
<li>Conduct education and training programs</li>
<li>Train and oversee other staff members in education and training program delivery</li>
<li>Ensure all information and referral and awareness and prevention education services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)</li>
<li>Ensure all prevention education services are accounted for and entered in the automated Centralized Scheduling and Metrics system in use by the FFSP</li>
<li>Other duties as assigned</li>
</ul>
Supervisory Responsibilities
<ul>
<li>This position has no supervisory responsibilities.</li>
</ul>
Required Education and/or Experience Qualifications

Education/Experience
<ul>
<li>Bachelor&rsquo;s degree in adult education, social science, or related behavioral science field OR a combination of college education and experience equivalent to a bachelor&rsquo;s degree OR four years&rsquo; equivalent experience.</li>
<li>Two years&rsquo; experience in training development and review, public speaking, and group presentation and facilitation skills</li>
</ul>
Required Qualifications
<ul>
<li>Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s):
<ul><li>Deployment</li>
<li>Relocation</li>
<li>Parent Education</li>
<li>Life Skills</li>
<li>Family Advocacy Program Education</li>
<li>Transition Assistance and Family Employment</li>
</ul></li><li>Crosstrain in and support additional program areas as assigned</li>
<li>Knowledge of the formulation and execution of needs assessment tools</li>
<li>Knowledge of the military and the challenges of the military life style</li>
<li>Skilled in providing group facilitation and knowledge of group dynamics</li>
<li>Skilled in the use of program presentation technology and the ability to train others in presentation skill building</li>
<li>Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model</li>
<li>Ability to manage multiple priorities</li>
<li>Ability to use verbal and written communication skills effectively</li>
<li>Ability to conduct program evaluations as well as interpret program evaluations, needs assessment feedback, and other data to implement results in educational program delivery and market planning to improve program effectiveness</li>
<li>Knowledge of Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information</li>
</ul>
Other Skills and Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
<ul>
<li>Ability to work both independently and as part of a team.
</li><li>Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.</li>
<li>Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.</li>
</ul>
 Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

This position may require overseas travel and training delivery at sea.

Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Education Services Facilitator

<div>Job Title: Customer Service/Administrative Support

Summary - This position is a contingent opportunity and would begin work upon award.

Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

Essential Duties and Responsibilities
<ul><li>Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff</li>
<li>Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.</li>
<li>Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.</li>
<li>Provide administrative and clerical services</li>
<li>Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff</li>
<li>Ensure that information and referral services provided are entered and counted in FFSMIS</li>
<li>Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories</li>
</ul>
Supervisory Responsibilities
<ul>
<li>This job has no supervisory responsibilities.</li>
</ul>
Required Education and/or Experience Qualifications
<ul>
<li>High school diploma or GED</li>
<li>Experience working with computers and office automation software</li>
<li>Knowledge of basic customer service skills</li>
<li>Ability to handle multiple tasks and determine priority of tasks</li>
<li>Strong verbal and written skills</li>
<li>Possess a general knowledge base of community and military resources</li>
<li>Ability to follow directions carefully and understand complex protocols</li>
<li>Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems</li>
<li>Knowledge of military lifestyle, ranks, and organizations</li>
</ul>
Preferred Qualifications
<ul>
<li>Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li>
<li>Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li>
<li>Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li>
</ul>
Other Skills and Abilities
<ul><li>This position requires access to U.S. Government facilities and systems.</li>
<li>U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.</li>
</ul>
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
<ul>
<li>Ability to work both independently and as part of a team.
</li><li>Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li>
<li>Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li>
<li>Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li>
<li>Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.</li>
<li>Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</li>
</ul>
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job. Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Customer Service and Administrative Support

Join Zeiders Enterprises and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zeiders Enterprises

ABOUT_COMPANY

Education Services Facilitator

Customer Service and Administrative Support