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ZEISS Group

ZEISS is an internationally leading technology enterprise specializing in optics and optoelectronics. The company develops, produces, and distributes innovative solutions across various sectors, including industrial metrology, quality assurance, microscopy for life sciences, and medical technology for ophthalmology and microsurgery. With a strong focus on research and development, ZEISS invests significantly in future growth areas such as digitalization and healthcare, employing over 46,600 people globally.

<div><p><b>About Us:
</b></p><p><b>How many companies can say they&rsquo;ve been in business for over 180 years?!
</b></p><p>Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality &amp; Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!<br>
</p><p></p><p><b>Location/Region: </b>Position will work in <b>Portsmouth, NH </b>and surrounding area.<br>
</p><p></p><p><b>Here&rsquo;s what you&rsquo;ll do:
</b></p><ul><li>Engage in a comprehensive ~3 month in field and classroom training program to ensure you have the skills and tools to be successful.
</li><li>Once trained, you will travel to customer sites in your region to Install, Repair, Troubleshoot, Service and Calibrate the most advanced measuring instruments in the world.
</li><li>Work hands on to learn new skills on high tech CMM&rsquo;s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
</li><li>Document service work and maintain accurate service records.
</li><li>Work independently while representing the company in a fast-paced and innovative environment.
</li></ul><p></p><ul><li><p><b>Why Field Service Techs like this role:
</b></p></li><li>Company Vehicle provided that you can take home.
</li><li>Tools, Training, travel expenses and gas card provided.
</li><li>Each day is different - Travel to a wide variety of customers, locations and challenges; 70-90% travel in your region.
</li><li>Supportive company culture that values field service technicians.
</li><li>Great place to grow your skills and career with rapid promotion opportunities after training.
</li></ul><p></p><p><b>What we are looking for:
</b></p><ul><li>Minimum, High School graduate, completed GED or equivalent.
</li><li>Or, Tech School, associate, or bachelor&rsquo;s degree in a technical discipline such as, Electronics, Industrial Mechanics, and the like.
</li><li>Or, Training and experience from a Military Technical School.
</li><li>Prior experience working with hand tools and basic electrical test equipment.
</li><li>Microsoft operating system knowledge is required.
</li><li>Capable of unassisted physical lift of one article weighing up to 75 pounds.
</li><li>Able and willing to work minimum of 50 hours per work week. Regular + OT.
</li><li>Ability to work in an industrial production shop floor environment.
</li>Valid Driver License required.<br>
<li>
</li></ul><p><br>
<b>Nice to haves:
</b></p><ul><li>Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
</li>Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.<br>
<li>
</li></ul><p><br>
<b>ZEISS offers a competitive pay program!
</b></p><p><b>Variables include:
</b></p><ul><li>Competitive Base Pay offered
</li><li>OT: Average OT is 10 hours a week and paid out at time and half - we basically pay for your travel time!
</li><li>Annual bonus program: - eligible for an additional bonus at the end of the year.
</li>Company vehicle - can use it for personal use as well!<br>
<li>
</li></ul><p></p><p><b>We have amazing benefits to support you as an employee at ZEISS!
</b></p><ul><li>Medical - eligible on your first day!
</li><li>Vision
</li><li>Dental
</li><li>401k Matching
</li><li>Employee Assistance Programs
</li><li>Vacation and sick pay
</li><li>The list goes on!
</li></ul><p></p><p><i>The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
</i></p><p></p><p>Your ZEISS Recruiting Team:
</p>Kyle Lota
<p></p><p><i>Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).</i></p></div>

Field Service Technician

<div><div><div><p><b>JOB SUMMARY:
</b></p></div><div><p>The Technical Service Coordinator will provide first contact to end users by calling or emailing the Technical Support Department . Thr ough a series of questions to initially ascertain the customer product issue, the TSC will make the decision as to whether the customer would be best serviced remotely or dispatched for an on sight visit via Field Service. The Technical S upport Co ordinator must facilitate the transfer of customer call to the appropriate next-level service department . The Technical Support Coordinator must have excellent customer service orientation and the ability to work cross functionally in a fast-paced , fast paced environment . This individual is a highly motivated, positive, hardworking, honest, person with the ability to manage and monitor.
</p><p></p><p><b>Location:
</b></p><p>This is an onsite role, 5 days a week at our office in Dublin, CA. 6 hour work days with staggered start times between 5:00AM - 9:00AM.
</p><p></p><p><b>Duration:
</b></p><p>This is a 6-month contract role with possible full-time conversion.<br>
</p></div><p></p><div><p><b>ESSENTIAL FUNCTIONS:
</b></p></div><div><p>(Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of reasonable accommodation, ref. ADA .)
</p></div><div><ul><li><p>Responsible for answering incoming service calls from ZEISS Customers
</p></li></ul></div><div><ul><li><p>Engage with the customer to answer and ask technical questions that will allow the Technical Support Coordinator to decide as to whether the customer would be best served remotely or dispatched by a Field Support Engineer
</p></li></ul></div><div><ul><li><p>Excellent communication skills both verbal and written.
</p></li></ul></div><div><ul><li><p>Ensure that all information in call is accurate and update master data following established process if necessary.<br>
</p></li></ul></div><p></p><div><p>Note: Essential functions may not be limited to the tasks and responsibilities listed within this section.
</p></div><div><p>Ordering of essential functions does not necessarily reflect importance of item.<br>
</p></div><p></p><div><p><b>ADDITIONAL RESPONSIBILITIES:
</b></p></div><div><p>(Non-essential duties or marginal job functions that support essential functions)<br>
</p></div><p></p><div><ul><li><p>Maintain high level s of efficiency and accuracy.
</p></li></ul></div><div><ul><li><p>Ability to prioritize workload with multiple and conflicting timelines.
</p></li></ul></div></div><div><div><ul><li><p>Maintain currency of, and adhere nce to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws.
</p></li></ul></div><div><ul><li><p>Maintain attendance in line with Company standards.<br>
</p></li></ul></div><p></p><div><p><b>WORKING RELATIONSHIPS:
</b></p></div><div><p>(From whom work is received and given, internal and external customers, supervisors, subordinates, teams, etc.)
</p></div><div><p>ZEISS Customers, Call Cent er, Field Support Engineers, Field Service management, Field Sales, CAS .<br>
</p></div><p></p><div><p><b>WORKING ENVIRONMENT:
</b></p></div><div><p>(Physical surroundings)
</p></div><div><ul><li><p>Standard office environment. Noise levels can range from low to moderate .
</p></li></ul></div><div><ul><li><p>Fast paced computerized office environment . High level of computer usage and high phone usage .
</p></li></ul></div></div><p></p><div><p><b>REQUIREMENTS:
</b></p></div><div><div><p>(Bona Fide Occupational Requirements, such as education, certification, and/ or skills that are necessary to do the job.)
</p></div><div><ul><li><p>2-Year associate degree in engineering or business , or three (3) years related experience in a Technical Support or Call Center role.
</p></li></ul></div><div><ul><li><p>Ability to self-manage in a high-paced , high-energy environment.
</p></li></ul></div><div><ul><li><p>Excellent customer service skills, via phone and email
</p></li></ul></div><div><ul><li><p>Strong multi-tasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)
</p></li></ul></div><div><ul><li><p>Excellent written and verbal communication skills
</p></li></ul></div><div><ul><li><p>Highly organized individual
</p></li></ul></div><div><ul><li><p>Ability to problem-solve, and make decisions within establis hed guidelines on behalf of ZEISS Customers
</p></li></ul></div><div><ul><li><p>Fast learner with ability to adjust quickly to situations that change frequently.
</p></li></ul></div><div><ul><li><p>High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.
</p></li></ul></div><div><ul><li><p>Excellent communication (written and verbal) and interpersonal skills required.<br>
</p></li></ul></div><p></p><div><p><b>The pay range for this role is between $25.00 - $31.00 per hour.<br>
</b></p></div><p></p><div><p><i>This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other </i><i>job-related </i><i>duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to </i><i>modification </i><i>to </i><i>reasonable accommodate </i><i>individuals with a disability.
</i></p></div></div><p></p><p>Your ZEISS Recruiting Team:
</p>Kyle Lota
<p></p><p><i>Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).</i></p></div>

Technical Support Coordinator

<div><p><b>Field Service Specialist
</b></p><p><b>Istanbul / Ankara, T&uuml;rkiye
</b></p><p><b>Permanent
</b></p><p></p><p>ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
</p><p></p><p>As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
</p><p></p><p>ZEISS T&uuml;rkiye is currently seeking, highly motivated Field Service Specialist to represent ZEISS Research and Microscopic Solutions (RMS) team in İstanbul and Ankara.
</p><p></p><p>ZEISS RMS provides advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions. With a comprehensive portfolio including light, confocal, electron, and X-ray microscopy systems, ZEISS RMS empowers scientific discovery and drives innovation across research and industry worldwide.
</p><p></p><p><b>Your Role
</b><br>
The role of a Field Service Specialist will involve:
</p><ul><li>Perform equipment installation, preventive maintenance, upgrades, calibration, performance verification, acceptance testing, and troubleshooting activities at customer sites.
</li><li>Carry out installation, maintenance, upgrades, and troubleshooting activities for SEM, FE-SEM, FIB-SEM, and similar electron microscopy systems.
</li><li>Analyze customer needs and technical issues promptly and accurately and provide effective solutions.
</li><li>Serve as the primary technical expert in fault diagnosis and troubleshooting processes.
</li><li>Conduct systematic root cause analyses and develop sustainable, long-term solutions rather than temporary fixes.
</li><li>Visit customer sites to investigate and resolve technical issues on-site.
</li><li>Accurately communicate customer requirements to Sales, Application, Product Support, and Global Technical Support teams, ensuring effective coordination among all stakeholders.
</li><li>Provide remote and on-site support for service requests and equipment malfunctions.
</li><li>Manage technical escalation processes with Global Technical Support, Product Management, Application, and Engineering teams when required.
</li><li>Handle customer complaints through technical root cause analysis, clear communication, and a permanent solution-oriented approach.
</li><li>Provide technical guidance to users on equipment operation, routine checks, maintenance awareness, and best operational practices.
</li><li>Identify spare parts requirements, contribute to service planning, and ensure preventive maintenance activities are carried out in accordance with manufacturer standards.
</li><li>Prepare service reports accurately and on time in line with company standards.
</li><li>Record all technical activities accurately and completely in service reporting systems, CRM platforms, and ticketing tools.
</li><li>Communicate effectively with Sales, Management, Customer Support Center, Application Teams, Global Technical Teams, and customers.
</li><li>Build long-term customer relationships to maximize customer satisfaction and equipment performance.
</li>Comply with occupational health and safety regulations, including high-voltage systems, vacuum technology, radiation/X-ray safety requirements, and laboratory working standards.<br>
<li>
<br>
</li></ul><p><b>Your Experience
</b><br>
As a Field Service Specialist you will have:
</p><ul><li>Bachelor&rsquo;s degree in Electrical &amp; Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering, or a related technical field.
</li><li>1&ndash;3 years of experience in a similar role within an international company. Experience in scientific instruments, electron microscopy, analytical instruments, medical devices, or other high-technology equipment is preferred.
</li><li>Knowledge of or experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics, or scientific instruments is preferred.
</li><li>Strong troubleshooting capabilities, root cause analysis mindset, and systematic problem-solving approach.
</li><li>Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation, and maintenance instructions.
</li><li>Ability to analyze mechanical, electronic, computer-related, and software-related issues collectively.
</li><li>Proficiency in using measurement instruments, service equipment, and technical testing tools.
</li><li>Ability to manage challenging customer situations and ensure customer satisfaction.
</li><li>Ability to explain technical concepts clearly to customers and provide basic user training when required.
</li><li>No restrictions on frequent travel.
</li><li>Experience using remote support tools, service reporting systems, CRM platforms, and ticketing applications.
</li><li>Good command of written and spoken English, with the ability to communicate effectively with global technical teams.
</li><li>For male candidates, completion of military service or no military obligation.
</li>Valid driver&rsquo;s license and active driving experience.<br>
<li>
<br>
</li></ul><p></p><p><i>Experience with CRM or sales tracking systems is an advantage. Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
</i></p><p>_______________________________________________________________________________
</p><p><i>Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
</i></p><p></p><p>Problem Solving, Customer-focused Mindset, Microsoft Office applications.
</p><p></p><p>Your ZEISS Recruiting Team:
</p>Asli Yilmaz</div>

Field Service Specialist

<div><p><b>Welcome to ZEISS</b> &ndash; a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS.</p><p></p><p>
We are seeking passionate and talented students who want to make an impact by helping to develop next generation products and innovative machine learning algorithms at ZEISS. Integrated in a fast-growing team of scientists and research engineers, you will work (for <b>at least 3 months (ideally 6)</b>, starting as early as possible, preferably already from<b> August or September</b>) on helping us to develop core algorithms and taking academic ideas into working prototypes.
</p><p></p><h1 class="jobSectionHeader"><b>Your Role</b><b>
</b></h1><p></p><p>With us, you have the opportunity to perfectly combine your studies with practical experience while actively contributing to exciting projects. This allows you to gain valuable skills, expand your network, and grow both professionally and personally.
</p><ul><li><p>Train models for 2D / 3D synthetic data generation
</p></li><li><p>Read latest research on the topic, implement and use SOTA training techniques
</p></li><li><p>Evaluate results qualitatively, come up with metrics to do quantitative evaluations
</p></li><li><p>Plan and conduct experiments, benchmark and analyze results
</p></li><li><p>Document your findings</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Your Profile</b></h1><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Mathematics, Physics, or related fields with an outstanding study record, and currently enrolled in a master&rsquo;s program
</p></li><li><p>Solid understanding of Machine Learning and Computer Vision
</p></li><li><p>Solid understanding of Flow Matching
</p></li><li><p>Programming background in Python and hands-on experience with Pytorch
</p></li><li><p>Effective communication and presentation skills in English
</p></li></ul><p></p><p><b>Ways to stand out:
</b></p><ul><li><p>Industrial / Academic experience with Flow / Diffusion Models
</p></li><li><p>Solid understanding of modern Reinforcement Learning for Image / Video Generation / LLMs</p></li></ul><p></p><p>
Sounds exciting? Then become part of #teamZEISS and help us shape the future! Please provide your <b>complete application documents (CV, transcript of records)</b>.</p><p></p><p>
Your ZEISS Recruiting Team:</p>
Ines Kloda</div>

Internship Machine Learning (Synthetic Data Generation) (f/m/x)

Join ZEISS Group and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZEISS Group

About Company

Field Service Technician

Technical Support Coordinator

Field Service Specialist

Internship Machine Learning (Synthetic Data Generation) (f/m/x)