Qureos Mentor

Zelis Healthcare

<div><div>About Us</div><div>
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div></div><div>
Why We Do What We Do</div><div>
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.</div><div></div><div>
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.</div><div></div><div>
Position Overview</div>
The Edits and Content Analyst role is responsible for development and delivery of initiatives focused on editing and edit content management. The Edits and Content Team manages data driven edits (DDE), new edit content as well as the existing edit content using sources (AMA, CPT, AAPC, CMS, etc.).<br>
<br>
The Edits and Content Analyst role will partner closely with the team around projects around the build out of the claims edit platform for physician and facility claims including support for communication and documentation. Will work closely with Ops, Sales &amp; IT departments in the development and maintenance of the maintenance of content as it relates to scalability, functionality, and initiatives imperative to growth.<div></div><ul><li> Primary focus is on ensuring accuracy of the content data used by the edits during the development and maintenance (clinical content and data).</li><li> Use of strong coding and industry knowledge to research regulatory updates, create and maintain editing content (data used by the edits).</li><li> Research, analysis, and quality assurance of content for edits within the Claims Editing library of edits by testing and validating the data.</li><li> Utilize the most up-to-date approved Zelis medical coding sources for edit maintenance and development while also advising appropriate personnel of important changes, issues, and trends.</li><li> Ensure consistency between edit reference and edit data to ensure adherence to quality assurance guidelines.</li><li> Ensure timely update to the edit as per the maintenance cadence.</li><li> Conduct the root cause analysis of the errors identified and document the issues using the RCA templates.</li><li> Create a preventive action plan and educate the associates to help improve review and accuracy.</li><li> Create and implement training plans for the new associates and ongoing edit education series</li><li> Ensure compliance with HIPAA regulations and requirements</li><li> Perform regulatory research from multiple sources to keep abreast of compliance enhancements and additional editing opportunities.</li><li> Serve as a subject matter expert for content and edits and provide support where needed.</li><li> Work closely with client teams to provide coding expertise for customer and provider inquiries</li><li> Facilitate associates with written responses, documentation and rationale for inquiries as needed.</li><li> Monitor, research, and summarize trends, coding practices, and regulatory changes.</li><li> Performs other related responsibilities and special projects as assigned</li><li> Maintains awareness of and ensure adherence to ZELIS standards regarding privacy.</li><li> Partner with other areas to assess and communicate impact to the business for additions, changes, or updates as it relates to content and edit updates.</li></ul><div></div><div><br>
professional experience:</div><div></div><ul><li><br>
 5+ years&rsquo; experience healthcare or related industry.</li></ul><div>
 Good understanding of edit maintenance with proven hands on experience.</div><ul><li> Current certified coder (CCS, CCS-P or CPC), or registered health information technician (RHIA/RHIT), or RN, LPN with coding knowledge.</li><li> Proficient in Microsoft Word and PowerPoint.</li><li> Intermediate to Advanced Excel skills preferred.</li><li> Creative problem-solving skills, leveraging insights and input from other parts of an organization while remaining curious.</li><li> Consistently demonstrate ability to act and react swiftly to continuous challenges and changes.</li><li> Excellent analytical skills with data and analytics related solutions.</li><li> Excellent communication skills.</li><li> Strong organization and project / process management skills.</li><li> Strong initiative, self-directed and self-motivation.</li><li> Good negotiation, problem solving, planning and decision-making skills.</li><li> Ability to manage projects simultaneously and achieve goals.</li><li> Excellent follow through, attention to detail, and time management skills.</li></ul><div></div><div><br>
education:</div><div></div><ul><li><br>
 Current, active CPC or equivalent credentialing required.</li><li> Bachelor&rsquo;s Degree mandatory in business, healthcare, or technology preferred.</li></ul><div></div><div><br>
work environment:</div><div></div><ul><li><br>
 A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary, due to the needs of the integration team.</li><li> Ability to sit for extended periods of time.</li></ul><div></div><div><br>
Disclaimer</div><div></div><div><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</div><div></div><div>
Commitment to Diversity, Equity, Inclusion, and Belonging</div><div>
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.</div><div></div><div><br>
Equal Employment Opportunity</div><div>
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Accessibility Support</div><div>
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email <div>talentacquisition@zelis.com</div>.</div></div>

Sr. Content Data Analyst-1

<div><div>About Us</div><div>
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div></div><div>
Why We Do What We Do</div><div>
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.</div><div></div><div>
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.</div><div></div><div>
Position Overview</div>
The Revenue Ops Analyst will be responsible for analyzing and interpreting complex data sets to provide actionable insights for our clients. This role involves working closely with various departments to ensure data accuracy, optimize data processes, and support business decisions with data-driven insights.<div></div><div>
objECTIVES AND RESPONSIBILITIES:</div><ul><li>
Participate in requirements sessions to understand business needs and come up with recommendations and visualizations that can best achieve the needs of the business.</li><li>
Provide input and assist in designing reporting schemas that will be used in the dashboard - based on understanding of metrics and dimensions expected in report specification.</li><li>
Identify data sources as appropriate for business analysis, aggregate data files where necessary, and build data models to generate insights.</li><li>
Develop dashboards of varying complexity, making sure functionality is aligned with business requirements.</li><li>
Responsible for merging worksheets and dashboards from other members of the team and publishing to the servers.</li><li>
Identify inefficiencies in data reporting and develop business processes that enhance reporting process.</li><li>
Responsible for validating dashboards and play a significant role in maintaining data quality.</li><li>
Research new features and implement to dashboards.</li></ul><div></div><div>
What You Will bring:</div><ul><li>
At least 3 years of experience working in Business Intelligence</li><li>
Experience with Microsoft BI or Tableau</li><li>
Advanced knowledge of Microsoft Excel</li><li>
Work with large data sets including variance analysis and reporting</li><li>
Ability to recommend visualization that is appropriate for the type of analysis that the business users will perform</li><li>
Ability to accurately document and communicate reporting requirements.</li><li>
Healthcare data experience a plus.</li><li><div>
Qualifications:</div></li><li>
Bachelor&rsquo;s degree in finance and Statistics, or a related field.</li><li>
3-5 years of proven experience in a similar role.</li><li>
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li>
Excellent communication skills</li><li>
Ability to work independently and as part of a team.</li><li>
Strong technical acumen and problem-solving skills</li><li>
Experience in the healthcare or financial services industry.</li><li>
Knowledge of data governance and data quality best practices.</li><li>
Familiarity with additional data visualization tools like Tableau.</li><li>
Ability to work independently and as part of a team.</li><li>
Customer-focused with a commitment to providing excellent service.</li></ul><div></div><div>
Commitment to Diversity, Equity, Inclusion, and Belonging</div><div>
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.</div><div></div><div><br>
Equal Employment Opportunity</div><div>
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Accessibility Support</div><div>
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email <div>talentacquisition@zelis.com</div>.</div></div>

Senior Analyst, Sales Compensation

<div><div>About Us</div><div>
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div></div><div>
Why We Do What We Do</div><div>
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.</div><div></div><div>
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.</div><div></div><div>
Position Overview</div>
The Medicaid Regulatory Pricer Analyst is an entry-level role within the Zelis Regulatory Pricer Product team. This position supports senior analysts by performing foundational research, executing routine data updates, and assisting with documentation and quality assurance activities. The analyst will begin building subject-matter expertise in Medicaid reimbursement as well as institutional and professional payment methodologies.<br>
This role is ideal for individuals early in their healthcare, regulatory, or data analysis career who are eager to learn complex reimbursement concepts and contribute to accurate and compliant pricing system operations.<div></div><div>
Essential Duties &amp; Responsibilities</div><ul><li> Regulatory Research &amp; Support</li><li> Perform basic research on Medicaid regulations, state bulletins, and published fee schedules under the guidance of senior team members.</li><li> Summarize regulatory findings and assist in interpreting requirements for internal use.</li><li> Pricing Updates &amp; Documentation</li><li> Assist in maintaining pricing logic and configuration by performing routine updates and data entry tasks.</li><li> Help draft or update procedural documentation, SOPs, and reference materials.</li><li> Contribute to the creation of user story components (e.g., requirements outlines, rule summaries).</li><li> Data Analysis, Validation, Quality Assurance &amp; Testing</li><li> Use Excel or internal tools to conduct comparisons, calculations, and data-driven validation.</li><li> Support the preparation of sample claims and expected outcomes for testing and QA.</li><li> Participate in system testing by executing test cases and documenting results.</li><li> Assist in identifying potential issues or discrepancies in pricing outputs and escalating to senior analysts.</li><li> Cross-Team Communication &amp; Support</li><li> Collaborate with internal teams&mdash;including Development, QA, and Client Services&mdash;to clarify questions and support project work.</li><li> Provide general operational support to senior analysts on assigned Medicaid payment systems.</li><li> Other Responsibilities</li><li> Perform additional duties as assigned to support team and organizational goals.</li></ul><div>
Qualifications</div><ul><li> Interest in developing knowledge of reimbursement methodologies and applicable regulatory frameworks.</li><li> Strong attention to detail with the ability to accurately interpret written material</li><li> Effective written and verbal communication skills with the ability to convey information clearly and concisely</li><li> Strong multitasking and time-management skills in deadline-driven environments</li><li> Strong critical thinking skills to evaluate issues, identify solutions, and support data-driven decision-making</li><li> Working knowledge of Microsoft Excel with experience using formulas, lookups, and data comparison tools</li><li> Working knowledge of public and private healthcare payment systems, medical claims, standard claim coding, claim editing, contracting, and provider networks.</li><li> Working knowledge of MS SQL Server Studio a plus</li></ul><div>
education:</div><ul><li><div>
4 years of relevant experience or equivalent combination of education &amp; work within healthcare payer or provider.</div></li><div></div><li><div>
Knowledge of healthcare reimbursement methodologies, claim coding and acceptable billing practices.</div></li><li><div>
Knowledge of payer reimbursement policies, state and federal regulations and applicable industry standards.</div></li><div></div><li><div>
Knowledge of claims adjudication process and interpret claim editing rules.</div></li><li><div>
Certified coder (CCS, CCS-P or CPC), or registered health information technician (RHIA/RHIT), or RN, LPN with coding knowledge a plus.</div></li></ul><ul><li><div>
Excellent written, oral and presentation skills and ability to communicate complex concepts.</div></li><li><div>
Proficient in Microsoft Office, Word, Excel.</div></li></ul><ul><li></li></ul><div></div><div><br>
Commitment to Diversity, Equity, Inclusion, and Belonging</div><div>
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.</div><div></div><div><br>
Equal Employment Opportunity</div><div>
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Accessibility Support</div><div>
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email <div>talentacquisition@zelis.com</div>.</div></div>

Medicare Pricer Regulatory Analyst

<div><div>About Us</div><div>
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div></div><div>
Why We Do What We Do</div><div>
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.</div><div></div><div>
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.</div><div></div><div>
Position Overview</div>
The associate will handle incoming calls, triage them effectively, and ensure a warm handoff to the appropriate team member or department to facilitate swift resolution.<br>
Monitor the web lead inbox regularly, evaluate the content of each lead, and assign them for managerial review based on relevance and priority.<div></div><div>
Key Responsibilities</div><ul><li><div><i>
Handle Inbound Phone Traffic and properly diagnose and assess where the calls need to be routed (Sales v Customer Service) for warm handoffs and quick results</i></div></li><li><div><i>
Daily monitor the inbound web lead inbox, parsing out which actions need to go to which department for managerial review</i></div></li><li><div><i>
Follow through with full sales cycle with low handing fruit requests</i></div></li></ul><div>
Required Skills and Competencies</div><ul><li> 2+ years of Sales and customer service experience</li><li> Demonstrated ability to communicate efficiently</li><li> Excellent communication and call handling skills</li><li> Proficiency in Excel</li><li> Ability to analyze data and make data-driven decisions</li></ul><div>
Preferred Skills</div><ul><li> Knowledge of contact center operations, back-office processing, and payment workflows.</li><li> Ability to manage multiple priorities in a fast-paced and evolving environment.</li></ul><div>
Qualifications</div><ul><li> Bachelor&rsquo;s degree</li></ul><div>
Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.</div><div>
We make this promise to our clients, our communities, and to each other. It's reflected in our purpose - <i>modernizing the healthcare financial experience for all</i> - and how we make it happen by leveraging our incredible technology built by healthcare experts, partnerships that evolve with our clients, and visibility that unlocks value.</div><div>
Through our connected platform, we price over 100 billion dollars in healthcare claims each year with our claims intelligence solutions. We pay over 200 billion dollars in healthcare claims annually using the Zelis Advanced Payments Platform to maximize electronic delivery of both dollars and data together, and we empower more than 100 million healthcare consumers with advanced communications and digital engagement solutions.</div><div>
Our promise is felt in how we care for ourselves and our families - through comprehensive benefits and competitive compensation to wellness initiatives, flexible workplaces, career growth opportunities, and more. It&rsquo;s how we drive innovation and embrace a growth mindset. It&rsquo;s how we put people first and act with agility. It&rsquo;s how we champion collaboration. And most importantly, build trust. Join us and MAKE AN IMPACT!</div><div></div><div><br>
Commitment to Diversity, Equity, Inclusion, and Belonging</div><div>
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.</div><div></div><div><br>
Equal Employment Opportunity</div><div>
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Accessibility Support</div><div>
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email <div>talentacquisition@zelis.com</div>.</div></div>

Inside Sales Representative-1

<div><div>About Us</div><div>
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div></div><div>
Why We Do What We Do</div><div>
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.</div><div></div><div>
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis&rsquo; award-winning culture.</div><div></div><div>
Position Overview</div>
Responsible for contacting healthcare providers to request and obtain medical and billing documents as well as providing training/mentorship for Document Retrieval I staff.<div></div><div>
objECTIVES AND RESPONSIBILITIES:</div><div></div><div><br>
Successfully manages both medical record claim audit requests and facility itemized bill claim requests.</div><div>
Manages 2 or more nurse auditor staff in the medical claim audit process by requesting medical records and applicable documents from medical providers nationwide.</div><div>
Contacts healthcare providers to request and obtain medical and billing documents via phone, fax, mail &amp; e-mail for claims processing.</div><div>
Organize and prioritize claims daily for follow up of billing documents not received.</div><div>
Learn and process according to various provider/client stipulations.</div><div>
Utilize AutoFax &ndash; document retrieval platform efficiently.</div><div>
Performs other related responsibilities as assigned.</div><div>
Maintain awareness of and ensure adherence to ZELIS standards regarding privacy.</div><div></div><div><br>
What You Will bring:</div><div>
Has foundational proficiency in requesting medical records and applicable documents from medical providers.</div><div>
2+years of medical record experience or 1+year prior DR I experience.</div><div>
Has a solid understanding of various types of medical documents.</div><div>
Has a solid understanding of processes and techniques in obtaining documents.</div><div>
Great verbal communication skills</div><div>
Knowledge of MS Outlook, MS Word, &amp; Internet Explorer</div><div>
Strong prioritizing &amp; organizational skills</div><div>
Excellent customer service &amp; telephone skills</div><div></div><div><br>
Independence/ Accountability:</div><div>
Meets or exceeds the Document Retrieval Performance Standards established by the Document Retrieval department.</div><div>
Requires minimal daily supervision on day to day tasks but seeks guidance on more complex tasks</div><div>
Accountable for day to day tasks</div><div>
Ability to follow detailed instructions on new assigments</div><div>
Must have professional manner and respect the confidentiality of administrative matters and files</div><div>
Ability to manage and prioritize multiple tasks.</div><div>
Ability to work under pressure and meet deadlines.</div><div>
Completes work in a timely fashion</div><div>
Outstanding ability to multiplex tasks as required</div><div>
Attention to detail.</div><div></div><div><br>
Communication Skills:</div><div>
Must work well with others</div><div>
Effectively communicates with others by giving and receiving feedback</div><div>
Call Center Phone edicate</div><div>
Communicates ideals and information clearly</div><div></div><div><br>
education:</div><div>
Graduate</div><div>
Associates Degree a plus</div><div></div><div>
Commitment to Diversity, Equity, Inclusion, and Belonging</div><div>
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.</div><div></div><div><br>
Equal Employment Opportunity</div><div>
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div><br>
Accessibility Support</div><div>
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email <div>talentacquisition@zelis.com</div>.</div></div>

Document Retrieval I-2