Qureos Mentor

Zelis Healthcare

<div><div><h2 class="jobSectionHeader">Description</h2><div><div>
At Zelis, we Get Stuff Done. So, let&rsquo;s get to it!</div><div> 
A Little About Us</div><div>
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div> 
A Little About You</div><div>
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.</div>
Position Overview
The Manager, Strategy plays a critical role in driving growth for our Member Engagement &amp; Transparency business. Reporting to the VP, Strategy, this role sits at the intersection of strategy and execution, partnering closely with business leadership to both help shape the next phase of growth and keep the operating engine running smoothly. This leader will split time between:
 
 
1) Key strategic projects &ndash; identifying, sizing, and evaluating new growth opportunities, markets, products, and partnership opportunities 
 
2) Operational leadership &ndash; operationalizing strategic initiatives and supporting the operating rhythm of the business, including key recurring meetings and monthly/quarterly planning cadences
 
 
The role requires a collaborative strategic thinker who can pivot seamlessly between high-level strategy, creative problem solving and hands-on technical analysis.
What You&rsquo;ll Do:<ul><li>
Strategic Projects &amp; Growth Initiatives<ul><li>
Support strategic analyses to identify and evaluate new growth opportunities (e.g., growth strategy, new markets, products, customer segments, partnerships, or M&amp;A themes)</li><li>
Build market sizing, financial models, and business cases to support investment decisions</li><li>
Conduct competitive and market/industry research to inform strategic recommendations</li><li>
Collect, analyze, and interpret complex data sets to provide insights into business performance</li><li>
Support senior leaders with clear, concise recommendations and executive-ready materials</li><li>
Support the development of long-term strategic plans and initiatives</li><li>
Stay up-to-date with industry trends and best practices to inform business planning and process improvement efforts</li></ul></li><li>
Strategic Initiative Operations<ul><li>
Support functional owners to drive strategic initiatives forward from project recommendations through to implementation and operations</li><li>
Coordinate with various departments to ensure project milestones and objectives are met</li><li>
Track and measure progress and performance of strategic initiatives</li></ul></li><li>
Business Operations &amp; Cadence<ul><li>
Support the operating rhythm of the business, including monthly and quarterly cadences</li><li>
Develop agendas, materials, and analyses to ensure meetings are efficient, data-driven, and decision-oriented</li><li>
Track follow-ups, decisions, and action items to drive accountability and execution</li></ul></li><li>
Cross-Functional Partnership<ul><li>
Collaborate with Marketing and Product to ensure alignment across messaging and product roadmap as strategy projects determine</li><li>
Partner with Enterprise Strategy teams to assess potential partnerships and expansion opportunities that align with ME&amp;T strategic objectives</li><li>
Foster a culture of continuous improvement within the organization</li></ul></li></ul>
What You&rsquo;ll Bring to Zelis:
<ul><li>5+ years of professional experience, ideally with a background in management consulting, investment banking, or private equity</li><li>
Bachelor&rsquo;s degree (B. A./ B. S.) from four-year college or university (required)</li><li>
Strong analytical and financial modeling skills; comfortable building structured analyses from scratch</li><li>
Can interpret and use data to make well-founded business decisions, but also be comfortable and confident making decisions about abstract topics or in the absence of data</li><li>
Expert in data analysis and visualization in story-telling, motivating leaders to action based on diagnostics; advanced Excel and PowerPoint experience required</li><li>
Exceptional written and verbal communication skills, including the ability to synthesize complex topics for executive audiences</li><li>
Superb interpersonal skills &ndash; high emotional intelligence, humility and low ego</li><li>
Highly organized, detail-oriented, and demonstrated ability to manage multiple workstreams simultaneously in a fast-moving environment</li><li>
Comfortable operating in ambiguity and moving between strategic thinking and tactical execution</li><li>
Demonstrated ability to collaborate and communicate cross functionally to drive results</li><li>
Strong project management and time management skills</li><li>
An individual with the utmost professional and personal integrity</li><li>
Team player, effective communicator, persuasive and professional demeanor</li><li>
Startup or high-growth company experience is a plus</li><li>
Experience in healthcare, payments, or fintech is a plus but not required</li></ul><div><div>
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.</div></div>
Base Salary Range
$115,000.00 - $145,350.00
At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis&rsquo; full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees&rsquo; health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity 
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don&rsquo;t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 
Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.</div></div></div>

Manager, Strategy

<div><div><h2 class="jobSectionHeader">Description</h2><div><div>
At Zelis, we Get Stuff Done. So, let&rsquo;s get to it!</div><div> 
A Little About Us</div><div>
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div> 
A Little About You</div><div>
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.</div>
Position Overview
Directs overall call center operations, setting strategic direction and driving performance across multiple regions or business units.
Position Overview:
Zelis is seeking an experienced Call Center Director to lead our Payments Optimization contact center operations. This role is responsible for driving performance across a multi-channel environment, including voice, email, and chat, while delivering a high-quality, consistent customer experience.
The Director will oversee all aspects of operations, including staffing, training, quality, and performance management, and will lead both internal teams and BPO partners. This role requires a strategic leader who can improve efficiency, elevate service delivery, and align operations with business objectives.
Success in this role means advancing the service model through AI, automation, and scalable processes, while building a culture of accountability, continuous improvement, and strong team engagement. This position follows a hybrid schedule, with an expectation to work onsite at the Zelis St. Petersburg office two days per week. 
What You&rsquo;ll Do:
Strategy &amp; Service Model<ul><li>
Define and execute a service strategy across all channels.</li><li>
Advance the service model through AI, automation, and self-service capabilities.</li><li>
Forecast demand and set performance targets to improve customer satisfaction and efficiency. 
 
</li></ul>Operations &amp; Performance<ul><li>
Oversee daily operations, ensuring SLAs, quality standards, and regulatory requirements are met.</li><li>
Optimize staffing, workflows, and resource allocation across channels.</li><li>
Track and improve KPIs including service levels, productivity, and customer outcomes. 
 
</li></ul>Team Leadership<ul><li>
Lead and develop managers and support teams.</li><li>
Foster a culture of accountability, engagement, and continuous improvement.</li><li>
Oversee training to build capabilities across voice and digital channels. 
 
</li></ul>BPO &amp; Vendor Management<ul><li>
Manage BPO partner to ensure performance, quality, and cost efficiency.</li><li>
Establish clear metrics, governance, and accountability for outsourced operations. 
 
</li></ul>Quality &amp; Customer Experience<ul><li>
Maintain quality assurance programs across all channels.</li><li>
Drive improvements in first contact resolution, response times, and overall experience.</li><li>
Use customer insights and data to inform decisions and improvements. 
 
</li></ul>Technology &amp; Innovation<ul><li>
Oversee contact center technologies including telephony, CRM, and workforce tools.</li><li>
Implement AI-driven solutions such as chatbots and intelligent routing.</li><li>
Partner with IT to align technology with business needs. 
 
</li></ul>Financial &amp; Cross-Functional Leadership<ul><li>
Manage budget, forecasting, and cost optimization.</li><li>
Partner across teams to align service delivery with broader business objectives.</li></ul> 
What You&rsquo;ll Bring to Zelis:<ul><li>
Bachelor&rsquo;s degree or equivalent experience.</li><li>
15+ years in contact center operations, including 5+ years in leadership.</li><li>
Demonstrated experience leading multi-channel operations (voice, email, chat), with exposure to BPO/vendor management.</li><li>
Strong leadership and people management capabilities, with a track record of mentoring, developing, and inspiring high-performing teams.</li><li>
Proven ability to develop and execute strategic plans, including implementation of AI, automation, or digital service solutions that drive measurable outcomes.</li><li>
Deep understanding of contact center operations, including workforce management, performance metrics, and quality assurance.</li><li>
Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and improve performance.</li><li>
Excellent communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels of the organization.</li><li>
Customer-centric mindset with a passion for delivering exceptional service experiences.</li><li>
Ability to operate effectively in a fast-paced, dynamic environment and adapt to evolving priorities.</li><li>
Healthcare, insurance, or medical industry experience preferred.</li><li>
Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.</li></ul>
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. 
Equal Employment Opportunity 
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don&rsquo;t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 
Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.</div></div></div>

Director, Payee Services

<div><div><h2 class="jobSectionHeader">Description</h2><div><div>
At Zelis, we Get Stuff Done. So, let&rsquo;s get to it!</div><div> 
A Little About Us</div><div>
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts &ndash; driving real, measurable results for clients.</div><div> 
A Little About You</div><div>
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.</div>
Position Overview
The Associate Strategic Client Executive (Associate SCE) role will serve as the primary point of contact for Zelis for their assigned book of business. The Associate SCE will manage an assigned book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The Associate SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis&rsquo; value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.
What you&rsquo;ll do:<ul><li>
Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.</li><li>
Revenue Management: Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.</li><li>
Client Renewals &amp; Retention: Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.</li><li>
Risk Identification &amp; Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.</li><li>
Product Knowledge &amp; Optimization: Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.</li><li>
Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales.</li><li>
Client Value: Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client&rsquo;s business goals and measures.</li><li>
Conduct Client Business Reviews: Conduct and lead all client business reviews and account plans to optimize value within the client's book of business.</li><li>
Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.</li></ul>
What you&rsquo;ll bring to Zelis:<ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
5+ years in client management role with experience in the Payer space. Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, Third Party Administrators, and/or healthcare communications solutions.</li><li>
Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients.</li><li>
Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences.</li><li>
Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing.</li><li>
Ability to anticipate future trends and incorporate them into business review planning.</li><li>
Synthesizes complex issues and communicates clearly with both clients and internal stakeholders.</li><li>
Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership.</li><li>
Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.</li><li>
Demonstrates sense of urgency and ability to multi-task and prioritize.</li><li>
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.</li><li>
Travel estimated 30-40% (primarily) domestic [internal and external meetings]; Location: Remote.</li><li>
Deep Understanding of Client&rsquo;s Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client&rsquo;s pain and business drivers.</li><li>
Develop Trusting Relationships: Cultivates deep relationships with clients and team</li><li>
Executive Communicator: Proactively communicates. Can effectively prepare and present communications to clients and leadership teams.</li><li>
Problem Solver: The ability to offer and communicate compelling solutions to client challenges is invaluable.</li><li>
Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations, and related market vertical and competitor trends.</li><li>
Financial Acumen: Strong financial acumen and ability to interpret client financials. Commission-driven and motivated to achieve growth targets.</li><li>
Innovative Thinking: Brings creative insight to client&rsquo;s businesses to help them deliver a competitive advantage.</li><li>
Collaborator: Actively partners across BUs to communicate client needs &amp; issues, shares and provides awareness of external trends and competitor landscape.</li><li>
Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.</li></ul><div><div>
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.</div></div>
Base Salary Range
$95,000.00 - $120,650.00
At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis&rsquo; full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees&rsquo; health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity 
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don&rsquo;t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 
Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.</div></div></div>

Associate Strategic Client Executive - TPA

Join Zelis Healthcare and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zelis Healthcare

About Company

Manager, Strategy

Director, Payee Services

Associate Strategic Client Executive - TPA